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New Relic Reviews & Product Details - Page 25

New Relic Overview

What is New Relic?

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

New Relic Details
Product Website
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Product Description

New Relic is the industry's largest and most comprehensive cloud-based instrumentation platform to help customers create more perfect software.

How do you position yourself against your competitors?

New Relic is the most powerful cloud-based observability platform built to help engineers create more perfect software. It includes a Telemetry Data Platform to ingest, analyze and alert on all your metrics, events, logs, and traces, Full-Stack Observability to easily visualize and troubleshoot your entire software stack in one connected experience, and Applied Intelligence to detect, understand, and resolve incidents faster.

There are five main things that make New Relic different:

✓ Instrument everything with petabyte scale to eliminate blind spots.
✓ Observe everything with unprecedented visibility into your entire estate.
✓ Harness AI & ML to detect failures quickly and reduce alert fatigue.
✓ Build your own tailored visualizations and tap into an ecosystem of custom apps with programmability.
✓ Predictable, usage-based billing that is easy to manage.


Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
68,477 Twitter followers
LinkedIn® Page
www.linkedin.com
2,827 employees on LinkedIn®
Ownership
NYSE: NEWR
Total Revenue (USD mm)
$599
Description

The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.


Kasey K.
KK
Overview Provided by:

Recent New Relic Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"very good by default setup"
Very well tailored for a quick productive environment
SG
Sanket G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best APM tool for web and mobile application"
Application Performance Monitoring (APM) is fantastic tool. It gives us lot of insights from our production applications. We make decisions of infr...
Кристиан .
К
Кристиан .Enterprise (> 1000 emp.)
5.0 out of 5
"Best Monitoring Solution out there!"
The most comprehensive and full monitoring. Nothing comes even close to the amount of monitoring that is allows!
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New Relic Media

New Relic Demo - Telemetry Data Platform
The single source of truth for all your operational data ✓ 300+ agents and integrations, including OpenTelemetry, so you can ingest and store all of your operational data, including logs, in one place ✓ Query with lightning-fast response times ✓ New Relic One + Grafana Dashboards ✓ R...
New Relic Demo - Full-Stack Observability
Visualize, analyze, and optimize your entire software stack from one place ✓ Monitor your distributed services, applications, and serverless functions, no matter how or where they’re developed ✓ Understand what’s happening in your infrastructure, cloud resources, containers, and clusters ...
New Relic Demo - Applied Intelligence
Instantly detect, diagnose, and resolve issues before customers notice ✓ Proactively detect and explain anomalies ✓ Reduce alert fatigue and prioritize the issues that matter most ✓ Diagnose and respond to incidents faster
New Relic Demo - Debug faster with Pixie
Drill down into services without modifying source code, giving you: ✓ Live debugging with no sampling. ✓ Real-time service, DNS, and network flow graphs to show intra-cluster communication and latency. ✓ Flamegraphs to see slow-running code and cluster resource consumption.
New Relic Demo - Get instant, no-code observability
Pixie auto-telemetry monitors every service instantly. And because Pixie is language-agnostic, there’s no instrumentation expertise needed. With Pixie and New Relic's Kubernetes integration, you'll get detailed performance data for: ✓ Kubernetes infrastructure and events ✓ Prometheus metri...
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484 New Relic Reviews

4.3 out of 5
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4.3 out of 5
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4.3 out of 5

New Relic Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for New RelicQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
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10 (Easy)
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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

New relic was to set up and has been easy for the whole team to use for different needs. It gives us a good overview of our server and app health and alerts us to errors or issues quickly. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Some of the error reporting could be a bit deeper and easier to debug - that could be in part because of our complicated software though. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

We use new relic for our day to day server insights and have it up on a wall to monitor our day to say utilization. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about New Relic?

New relic is still by far one of the easiest APM products to deploy and gives excellent visibility. its python support is top notch. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

price hikes. newrelic has increased its prices and is now not as accessible to smaller operations. Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

Look whether competitors are able to deliver the results you need and the specific support level you need for cheaper. if not, New Relic APM would be a good choice. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

New relic APM is providing us with visibility into our transaction flows, including data tier performance, python application servers as well as python background workers. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

The dashboard provides insightful information of server usage (cpu usage, memory) and webpage response (in milliseconds) in one glance. Besides that, it shows specific script and even database query which takes longer than usual execution time. This is a very effective way to find out, troubleshoot and improve response time of specific script or webpage. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

The price is very high compared to its competitors. Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

NewRelic has been the industry leader (APM) for many years. If you have enough budget, I would definitely suggest you to consider NewRelic. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

We use it primarily for application performance monitoring for production environment. We think it serves its purpose well. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about New Relic?

NewRelic helps to identify the root cause of why your application performance is suffering. It's intuitive and interactive charts helps to debug the issue to its core. Features like showing the slowest query and helping to understand how one can be optimize is amazing. It also helps to understand in which part of the code it is taking too long; is it external service call, db, application stack or request queueing. It's alert and notifications mechanism is also great, we can integrate webhook to notify to our intended communication tool. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Pricing is little too high and sometimes would be difficult to justify. Other than pricing, it's user interface does not work well with different resolution, I suspect it is not a responsive design. UI is distorted In Chrome because of which I always have to open NewRelic web in Firefox Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

Rather than rolling out your own APM solution going with NewRelic will save your future time and money. It is definitely one of the best available in the market with an ease of integrating with your application code. They offer libraries for most of the popular programming language which makes integrating with NewRelic a piece of cake. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

We are using it to find the bottleneck in application performance. It helps us to find area to optimize for maximum return. It also helps us to determine when is a good time to scale up or down our servers. We also use it generates alerts and notification. Review collected by and hosted on G2.com.

Guy E.
GE
Chief Technology Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about New Relic?

We love it's error tracing capabilities -- it lets us know when anything is broken without having to monitor logs, which our QA team uses extensively during testing / when looking into and reproducing production issues. When you're a paid subscriber, it provides extensive trace detail on exactly where your application is slow in production environments, without the performance tracing slowing down the application. It also gives you a good sense of what your customer is experiencing with your application without having to rely on customers complaining that things are slow or broken. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

New Relic has moved a lot of features that used to be free into paid tiers. Their pricing structure is unnecessarily expensive because it's per server or per container pricing. Unfortunately, a modern application is bound to have several servers that host the same application behind a load balancer. Since we don't use containers, that forces us to decide whether we want the pro features, or want to limit our scalability; we wish the pricing was per-application instead. So far we're stuck on the free edition as a result. Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

Balance the size of your application and user base against their hefty per-server pricing. Their free offering is on its way out, leaving only the paid option. Consider whether you have the money to afford a pro subscription for the number of servers you currently have, as well as the for servers you expect to have in about 1-2 years. If you have the money, there's nothing out there quite like New Relic and it's worth the investment.

On the other hand, if you don't have the money on hand for that, going pro is going to limit your scalability, and the free edition is not going to provide you with the data you need. So, in that scenario, it might not be worth integrating into your application and you'll probably want to get by with something less capable and less expensive. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

We needed a way to identify performance bottlenecks that might only show up in production environments without having to replicate the entire setup and load characteristics of production in a test environment. New Relic's ability to profile applications in production helps with that. We also needed a way to easily triage issues that happen in production environments, which New Relic's error tracing and error analytics does natively. That significantly reduces the amount of research we have to do when something is not working / customers report issues. Review collected by and hosted on G2.com.

JP
Project Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

The Option To create reports of Server over a Span of 3 Months.!!! That is an incredible method to keep a beware of what's going on after some time and even track the advancement. Aside from that, nitty gritty Error Analytics is a Big Yes for the general population dealing with the Servers.I truly like how the dashboard is spread out for clients. It is easy to understand by enabling clients to effortlessly explore through the site to search for essential examination. What I like best is that it can without much of a stretch reveal to me which applications are slamming, which applications are sans crash, and the particular occasions that are causing the applications to crash. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Execution breakdown is accessible for moderate exchanges. This is fine in a large portion of the cases, however after you're finished with the moderate ones it's difficult to get data on the quick ones. Likewise you have to push some fundamental data to New Relic as some imperative measurements are not accumulated as a matter of course. A few ideas like APDEX and T-values are not natural at first, yet are cool when you realize what you're managing. Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

Individuals who are working with On reason Servers, esp. for them, this is an extraordinary apparatus ( as from my own involvement) as it will enable you to keep a mind your server wellbeing, ordinary following, issues and even the positive qualities in them. The Overall experience is incredible and is a significant simple apparatus to utilize too.Its an unquestionable requirement for each startup cool free (with qota) simple to utilize , keeps you not remain around evening time watch cloud watch and attempt comprehend what clients are doing! Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Whenever we begin having an issue with one of our applications, I quickly sign into New Relic to check whether I can figure out what the issue is. New Relic encourages me restricted down my diagnostics so I can fix the issue faster.NewRelic APM enables us to screen client experience dependent on the execution of our servers. Execution changes associated with our discharges enables us to a have clear thought of what improved/exacerbated the framework. Review collected by and hosted on G2.com.

Altafur R.
AR
QA Analyst
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

I really like how the dashboard is laid out for users. It is user friendly by allowing users to easily navigate through the website to look for important analytics. What I like best is that it can easily tell me which apps are crashing, which apps are crash-free, and the specific instances that are causing the apps to crash. The dashboard gives a detailed overview of all the apps, and helps me monitor the analytics of the all the Viacom apps. Furthermore, I can tailor the specific stats that I want to see using custom SQL code in New Relic. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

One thing that I believe New Relic can improve upon is allowing the users to click on the specific crash occurrences and errors when looking through the graphs that have the analytics of the app based on user sessions with the app. Instead of just seeing the specific crashes and errors through the graph, I think being able to click on it that leads to the page with more details and information regarding the crash or error with the stack trace and event trail will be more convenient for users. Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

This is a very helpful analytics tool to monitor the health of the app and how it is doing based on user sessions. It helps QA Analysts and Developers pinpoint issues with the app such as crashes and errors. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

New Relic really helps us, QA testers, and developers understand the health of the app based on the users that are using the app and if they are experiencing any crashes or errors. This is a really helpful tool in understanding when the crashes and errors occur, how many users are affected and for how long, and where it is coming from. Review collected by and hosted on G2.com.

RK
System Analyst
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

With NewRelic, we can easily understand and identify the bottlenecks of the application. Very easy to integrate to application and much helpful when you want to count for every byte of data and every second of time to render the application.

Graphical representation of data helps in easily identifying the issues even for common man.

The tool even offers the better practice to follow and suggests the code change at line by line. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

No issues found in the tool to dislike it. Everything they offer is priceless. Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

Newrelic is one of the amazing tool in current market that will analyse the code written in various technologies and helps the developers and architects to come up with better solutions and thus provide a great product for their clients.

NewRelic takes very less memory and can be easily integrated to your current code. The graphical user interface that the tool providers is easy to use and very helpful in identifying the issues which are normally not visible to naked eye. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Our application requires to show the application on multiple devices and at each device it has to perform well to consume as less data as possible and render as fast as it could.

Initially after developing the application we used NewRelic and the tool immediately identified the issues for us to resolve. Review collected by and hosted on G2.com.

GM
Sys Admin
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

I like the amount of detail the reporitng can show and the uniqneness of the alerts that can be set. The email notifications are clear when viewing them if you are just waking up or get alerted in the middle of the night about a happenstance. I can easily find the problem with flexibility in the amount of detail I can set in the titles. I have full control in what I can control it is telling me at a certain time. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

What I dislike about the software is how certain categories are named. There are many different methods of reporting and you have to be certain what each alert is reporting the way you want it to, otherwise if the server fails and none of the reports show an issue, you are screwed. Hover over options can be super useful, but none are implemented. I also dislike the amount of detail the walk throughs go into with setting up, say, insights for certain processes. The documentation for how to do that with certain taks can be better worded, or be more in detail as a walk through., Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

Good luck reading the details of the reporting categories. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Keeping our virtual and physical server farms up and running. Benefits are around the clock reporting with detailed historical info for each. We don;t have to consume as much onsite resources. Review collected by and hosted on G2.com.

ahmed w.
AW
Utilities Customer Service Representative
Professional Training & Coaching
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

It doesn’t just ‘monitor’ different aspects of our work, but it also connects them in a comprehensive union. I was pleased to discover that response time can be divided in backend layers.I like that it didn’t take me days to set it up, and even if I was suspicious at the beginning, I received a feature-packed monitoring system. Performance is outstanding so far, having in mind that we’re only using a free plan to keep an eye on our service. Imagine what an upper plan could do! Review collected by and hosted on G2.com.

What do you dislike about New Relic?

0There is nothing about New Relic APM I don't like.! Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

i recommend it,you should try it! Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

We located and defeated many ill-performing queries, removed delays and bottlenecks in our server desk IO and traffic charge. The list of benefits is quite long.Every time the application went down, I was able to identify the problem and to solve it too.! Review collected by and hosted on G2.com.