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New Relic Reviews & Product Details - Page 2

New Relic Overview

What is New Relic?

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

New Relic Details
Product Website
Languages Supported
English
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Product Description

New Relic is the industry's largest and most comprehensive cloud-based instrumentation platform to help customers create more perfect software.

How do you position yourself against your competitors?

New Relic is the most powerful cloud-based observability platform built to help engineers create more perfect software. It includes a Telemetry Data Platform to ingest, analyze and alert on all your metrics, events, logs, and traces, Full-Stack Observability to easily visualize and troubleshoot your entire software stack in one connected experience, and Applied Intelligence to detect, understand, and resolve incidents faster.

There are five main things that make New Relic different:

✓ Instrument everything with petabyte scale to eliminate blind spots.
✓ Observe everything with unprecedented visibility into your entire estate.
✓ Harness AI & ML to detect failures quickly and reduce alert fatigue.
✓ Build your own tailored visualizations and tap into an ecosystem of custom apps with programmability.
✓ Predictable, usage-based billing that is easy to manage.


Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
68,511 Twitter followers
LinkedIn® Page
www.linkedin.com
2,827 employees on LinkedIn®
Ownership
NYSE: NEWR
Total Revenue (USD mm)
$599
Description

The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.


Kasey K.
KK
Overview Provided by:

Recent New Relic Reviews

Кристиан .
К
Кристиан .Enterprise (> 1000 emp.)
5.0 out of 5
"Best Monitoring Solution out there!"
The most comprehensive and full monitoring. Nothing comes even close to the amount of monitoring that is allows!
JW
johnno w.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great SAAS monitoring tool"
NewRelic was super easy to implement and very easy to use and navigate. Before NR we had log files all over the place on different windows VMs, was...
RT
Richard T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Real-time monitoring provides valuable insights to server infrastructure and web application"
I always have instant access to real-time information regarding the performance of my systems... often allowing me to address issues PRIOR TO the c...
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New Relic Media

New Relic Demo - Telemetry Data Platform
The single source of truth for all your operational data ✓ 300+ agents and integrations, including OpenTelemetry, so you can ingest and store all of your operational data, including logs, in one place ✓ Query with lightning-fast response times ✓ New Relic One + Grafana Dashboards ✓ R...
New Relic Demo - Full-Stack Observability
Visualize, analyze, and optimize your entire software stack from one place ✓ Monitor your distributed services, applications, and serverless functions, no matter how or where they’re developed ✓ Understand what’s happening in your infrastructure, cloud resources, containers, and clusters ...
New Relic Demo - Applied Intelligence
Instantly detect, diagnose, and resolve issues before customers notice ✓ Proactively detect and explain anomalies ✓ Reduce alert fatigue and prioritize the issues that matter most ✓ Diagnose and respond to incidents faster
New Relic Demo - Debug faster with Pixie
Drill down into services without modifying source code, giving you: ✓ Live debugging with no sampling. ✓ Real-time service, DNS, and network flow graphs to show intra-cluster communication and latency. ✓ Flamegraphs to see slow-running code and cluster resource consumption.
New Relic Demo - Get instant, no-code observability
Pixie auto-telemetry monitors every service instantly. And because Pixie is language-agnostic, there’s no instrumentation expertise needed. With Pixie and New Relic's Kubernetes integration, you'll get detailed performance data for: ✓ Kubernetes infrastructure and events ✓ Prometheus metri...
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Video Reviews

482 New Relic Reviews

4.4 out of 5
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482 New Relic Reviews
4.4 out of 5
482 New Relic Reviews
4.4 out of 5

New Relic Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for New RelicQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Grant W.
GW
Senior Cloud Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

I like the way it was build by Engineers for engineers who know what we want Review collected by and hosted on G2.com.

What do you dislike about New Relic?

I do not like some of the feature which do not seem logical it drives me mad !! Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

we use New Relic to monitor out entire cloud estate Review collected by and hosted on G2.com.

Hardik P.
HP
Senior Software Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

I liked robust and intuitive platform for monitoring, comprehensive dashboards for insights and real time alerts. Easy to use after getting the hold of it. Integration was easier than expected. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Learning curve felt like bit steep for new comers, pricing structure was complicated and a little more on expensive side. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

It helped us solve critical problems related to infra health by real time issue detection and application performance monitoring. Insights were helpful in detecting bottlenecks. Review collected by and hosted on G2.com.

bhavik m.
BM
Senior Linux Administrator (AWS)
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

Application monitoring, Alerts mechanism, Infrastructure Monitoring, Synthetic Ping monitoring are best in new relic. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Response time taken to generate exported result in json are quite longer as per my experience. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Any infrastructure related issues, Application response time related issues can be identified and alerted to specific people very smoothly and timely. Review collected by and hosted on G2.com.

Tor Håvard W.
TW
IT Service Monitoring Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

I like how easy the tool is to use and who it gives us quick insights to core problems wherever they occur. It helps our developers see their code performing in real time and it gives them spot on analyses where errors and bottlenecks are found.

New Relic agent also collects a lot of insightful data from customers usage of frontend web and app services. With the easy to create Dashboards we are sharing a lot of customer usage data with the business units.

The custom events ability gives us also good value. We send in relevant business data so we can analyze business processes and see them in a larger perspective. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

There isn't that much to dislike actually. It's a pricy product indeed. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

New Relic solves MTTR (Mean time to resolution) when issues occur. Customers experience shorter downtimes and fewer errors in our services. We went from an app score of 2 to 4.2 in 9 months after we started using New Relic and rolled out agents on all our apps.

When issues occur we get quick and precise alerts to the right people. Few false positives when rules are set up right. Review collected by and hosted on G2.com.

Rahul G.
RG
Backend Developer
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about New Relic?

The best thing about New Relic is its ease of implementation. The application data can be montored very easily with different properties. New Relic provides SLA report on daily and weekly basis. This is something truely amazing , as it shows , how fast our app is improving or degrading. It is very easy to use , even for beginners. The dashboard is quite simple yet very informative. It can be used on daily basis to monitor a application. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

New Relic doesnot capture logs automatically . They need to be imported from the machine. Thus , it may be a bit challenging on integration part. The free version doesnot have customer suppport. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

I have my application built on NextJs 14. New Relic is the only APM which I found most campatibleto it. It has relped me improve my app performance. Review collected by and hosted on G2.com.

Verified User in Education Management
IE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

Real time alerts, user friendly interface Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Supports many integrations so difficult to identify and configure the suitable one. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Improve compliance & risk management Review collected by and hosted on G2.com.

Clarissa L.
CL
Director of Product Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about New Relic?

At www.TruckX.com, I’m an Engineering Lead, and we use Newrelic for real-time analytics and custom dashboards that help us see how our fleet management systems work. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Their plans can be quite expensive depending on the project scope. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Newrelic enables TruckX to tune up the speed and reliability of our software. It helps us make our ELD Compliance and Fleet Management services more reliable and pleasing to the customer, helping manifest the brand as the Best ELD provider on the market. Review collected by and hosted on G2.com.

Trevor B.
TB
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

New Relic has saved countless hours in debugging and diagnosing issues with our applications and stack. The insights provided are unparalleled and have enabled us to drastically improve customer experience while reducing needed developer hours. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

There isn't much to dislike about New Relic. The cost can be steep, but the ROI is huge. The hours saved and the improved customer experience far outweigh any associated costs. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

New Relic has allowed us to identify hidden bottlenecks and address the issues without waiting for customer reports.

Deployment tracking has allowed us to review the impact of application changes with detailed metric leading to a higher quality product.

We have reduced downtime and increase customer happiness thanks to New Relic. Review collected by and hosted on G2.com.

Cory C.
CC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

New Relic shines in it's ease of integration, data collection and presentation, and it's slick dark theme!

It's an easy tool to get massive amounts of important information on ways to impove our APIs every day.

Integration is simple and swift and the customer service is top notch! Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Main downside is only the cost really. For smaller companies is can be hard to justify but it is worth it if you can get the confidence in your services. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

New Relic is helping us diagnose bottlenecks in our API response times. We have improved our responses massively and since then our users have seen incredible improvements and quality of our service. Review collected by and hosted on G2.com.

Brajesh S.
BS
Senior Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

New relic is a great tool for easy monitoring for multiple services.

Easy to integrate with many other softwares and plugins for database,loggers,etc.

It provides easy implementation for monitoring metrics in real times and to avoid escalations in production.

Frequently used by developers and product managers to monitors real time issues.

Great customer support availble via email,chat,chatbot. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

There are many benefits of New relic but few points need attention like -

1. For large amount of data latency is more.

2. Higher prices for more runtime. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

New Relic has helped our logistics business by providing leverage for real-time monitoring of issues by triggering the incidents in case of failures and which has helped us to keep our system more reliable and stable during peak hours of business. Review collected by and hosted on G2.com.