Effectively resolve the toughest support challenges Easily integrated into a school’s or business's existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help effortlessly track, organise, manage and answer the toughest support challenges. Providing effective support for users of IT assets is a priority for today’s schools/businesses with their everincreasing IT portfolios, and NetSupport ServiceDesk’s fully customisable and intuitive browserbased interface makes it easy for technicians to maintain both desktop and mobile platforms, while delivering robust workflow processes. As well as helping IT support teams handle users’ daily IT issues, NetSupport ServiceDesk will also highlight recurring IT problems – enabling them to identify and fix the root cause and ensure a productive working environment for everyone. Added to this, it supplies a wealth of management reports as well as providing a customer-friendly, self-service portal: all the tools needed to help technicians deliver support effectively. Discover the latest updates which includes multi-factor authentication. Providing an extra level of security when logging into NetSupport ServiceDesk, it can be set to be inherited across the whole organisation or at individual company, department or user levels.