I like that NetSuite tracks all of our transactions and products sold. I've learned to create scripts that allow me to get dashboards and data out of NetSuite. Using cloud features has been the most helpful because it lets me see under the hood. Once we went live and started working with ACS, the internal NetSuite consulting team, our experience improved significantly. Review collected by and hosted on G2.com.

As a startup, if you add multiple modules that you do not end up using in the future, there's no way to remove them. If you remove them, you cannot lower the contract value. So I would start with what you actually need and then add on as you go. Don't buy into the bundle because if you don't need something in the future, you will be stuck with it forever, and the value of the contract will never go down. The initial setup was very difficult. We hired a consulting firm to do it for us, and they were terrible, which made the experience unpleasant. We paid for a whole year before we even went live. It's a very expensive product to go an entire year without using it. Review collected by and hosted on G2.com.

Once the team learns to use it, it is a powerful tool. Additionally, since signing up for Advanced Customer Support we've found that the help support is significantly improved. Review collected by and hosted on G2.com.

There are many things that we want the system to do, but flexibility is limited. We find that most of our reporting is being done outside of the system to get the best, most flexible options and reflects the data in ways that is important to our management team Review collected by and hosted on G2.com.

I use NetSuite as our central ERP and "source of truth," and it's really useful having all that functionality for a mid-size ERP. The advanced purchasing, accounting, and advanced manufacturing modules are fantastic. I like how NetSuite One World helps with our Order-To-Cash process, capturing revenue and cost accurately across different businesses in our acquisition style operation. What I really appreciate are the customizable forms and workflows along with ad hoc reporting, all of which speed up and smooth our business operations, allowing us to capture and report on the critical data we need. I also find it useful how we can track the work our engineers do directly on the sales order form and use a drop down for job statuses to gather performance metrics, which are then displayed in custom dashboards. Review collected by and hosted on G2.com.

Intercompany transactions are pretty lacking. For instance, I can't create a work order from an intercompany order, making moving orders around time intensive and frustrating. When we create manual work orders for these orders, there's no seeded way to track them, so we have to add more custom fields and reports. Our implementation was a disaster. I was brought in almost 2 years after the fact to try to fix it. There was no data cleansing, configurations were left half-finished. Our previous leadership wasn't as involved as they could have been in the implementation. Review collected by and hosted on G2.com.

I appreciate how customizable the homepage dashboard is and that I can access my most frequently used tools right from there. The search bar is also very flexible, which lets me quickly look up just about anything I need. It’s also nice that it includes accounting, CRM, and inventory all in one place, so there isn’t a lot of integration work to do.

Also, the automatic major updates are great, since you don’t have to manually install upgrades or risk getting stuck on a legacy, unsupported software version. Review collected by and hosted on G2.com.

When I was waiting for access permission, I could only find third-party training materials for NetSuite while I waited. It would have been nice to have more official user tutorials accessible, that's not just limited to users who have permission. Review collected by and hosted on G2.com.

NetSuite has been an invaluable platform for centralizing our business operations across inventory, accounting, and reporting. What stands out most is the depth and accuracy of the real-time reporting, which gives us a complete financial picture at any given moment without having to pull data from multiple disconnected systems. The inventory management capabilities are particularly strong, allowing us to track stock levels, manage purchase orders, and forecast demand in a way that keeps our operations running efficiently. Having accounting, inventory, and reporting all living in one platform has eliminated a significant amount of manual reconciliation and data entry that used to create errors and slow down our close process. The customization options for dashboards and reports also mean we can surface exactly the metrics that matter most to our team without wading through irrelevant data. For a business operating across ecommerce and multiple channels, having NetSuite as the financial and operational backbone gives us the confidence that our numbers are accurate and up to date. Review collected by and hosted on G2.com.

NetSuite's biggest drawback is the complexity and cost of implementation and customization. Out of the box it requires significant configuration to fit your specific business needs, and that almost always means relying on either internal technical resources or expensive outside consultants to get it set up properly. The user interface, while functional, feels dated compared to more modern platforms and can be unintuitive for new users, which makes onboarding and training more time consuming than it should be. Reporting is powerful but building custom reports can be cumbersome and often requires more technical knowledge than the average user has. The licensing and add-on cost structure can also be difficult to predict as the business grows, since many features that feel essential are gated behind additional modules. These friction points are manageable given the overall value NetSuite provides, but they are real enough that they add to the total cost of ownership beyond just the subscription fee. Review collected by and hosted on G2.com.

I am a big fan of using saved searches to provide insights for scheduling and keeping track of sales orders. Additionally the ability to filter and highlight certain information allows for users to more efficiently see the priority orders to be worked on or checked up on with the warehouse and customers. Review collected by and hosted on G2.com.

While Saved Searches have been great, I'm less enthused with the report functions as in my experience they can be flawed easily with misinterpreted data and are harder to alter quickly for results that show meaningful data. Review collected by and hosted on G2.com.

NetSuite offers a wide range of valuable features that have significantly improved our operations. Since transitioning to this software about five years ago, the experience has been highly positive. In my role within purchasing and inventory management, the system has greatly streamlined my workflow for example, having real-time access to inventory levels and purchasing data allows me to make faster, more accurate decisions without switching between multiple tools. Additionally, the centralized dashboard and automated processes reduce manual data entry and save me several hours each week, enabling me to focus on more strategic tasks. Review collected by and hosted on G2.com.

Certain processes, like generating reports or running searches, can be slower than ideal, particularly with large datasets. These challenges don’t outweigh the benefits, but they can impact efficiency in day-to-day use. Review collected by and hosted on G2.com.

I like how flexible NetSuite is and how you can interact with it. It's getting easier and easier to connect it with other platforms, whether out of the box or paid services, or using the AI models. We have been able to connect different ways, like an Apple Shopify connection with third party Selena, Floj connecting our POS Square, and using ShipStation for generating labels, all done by CSV. That's the flexibility of those with some of the tools. Review collected by and hosted on G2.com.

Some of the modules seem like they were an afterthought or built in, which isn't great. The language and safe search features aren't always clear, and there are limitations in setup that just aren't obvious. This kind of hidden knowledge is frustrating. Knowing that NetSuite is primarily a general ledger would have been helpful and saved us time. The initial setup was really challenging because we didn't have any on-site IT experts, and the consultants weren't much help. We had to manually handle a lot of processes, which was tedious. Also, moving to a web store with a user-friendly interface was harder than we thought, so we ended up using Shopify instead of SuiteCommerce. Review collected by and hosted on G2.com.

What I like best about NetSuite is that it provides a complete, cloud-based ERP solution that brings together finance, order management, inventory, and reporting in a single platform. This helps reduce dependency on multiple systems and improves overall operational efficiency.

NetSuite also offers strong customization capabilities through workflows, saved searches, and scripting, which makes it flexible to adapt to different business requirements. The integration capabilities with external platforms such as eCommerce, payment gateways, and third-party logistics providers are another major advantage.

Additionally, the real-time reporting and visibility across business processes help teams make faster and more informed decisions. The platform is scalable and suitable for growing businesses, making it a reliable long-term solution. Review collected by and hosted on G2.com.

One of the challenges with NetSuite is that the user interface can sometimes feel less intuitive, especially for new users. Certain configurations and customizations may require technical expertise, which can increase dependency on developers or consultants.

Additionally, troubleshooting integrations and scripts can sometimes be time-consuming, and documentation for specific use cases is not always detailed. Performance can also occasionally slow down when working with large datasets or complex saved searches. Review collected by and hosted on G2.com.

We've been able to integrate several other apps to our NetSuite environment. Performance is great, as it runs reports with a lot of data in a matter of seconds. Review collected by and hosted on G2.com.

It would be helpful if inquiry screens were set up as a grid or table where you can filter on the results instead of having to always dump everything into Excel when looking for a specific transaction. Also, amortization entries are posted "in bulk" and it is very time consuming to get to the details. Last, I wish NS was in set up in a module format, rather than hunting for everything in a saved search or report list. Review collected by and hosted on G2.com.