NetSuite Reviews & Product Details

The system has so many functions available, the reports are amazing and we have only yet begun to discover all that is out there. When I need assistance, I am able to create a case online and I typically get a response within a day to help me resolve my issue. Review collected by and hosted on G2.com.

This system is too expansive for our company, it has been difficult to see all that is out there. We used QuickBooks in the past and that was very user friendly. There is always a learning curve with software changes but this one is especially large. SuiteAnswers is helpful about half of the time and then I need to create a case for online support.

I don't like that there is so much customization in everything and I need assistance as I do not understand "code". Review collected by and hosted on G2.com.

I like the reporting functions and in NetSuite, the customization for data reporting. Review collected by and hosted on G2.com.

I do not like that there is not an easy way to automaitcally make adjustments on small balances across multiple customers. This may be something in a version my company does not use but I also feel like some functions should be available "out of the box" instead of having to buy the apps. Review collected by and hosted on G2.com.

We needed a system that would adapt to our evolving needs. NetSuite's customizations have a been a game - changer. This flexibility has been crucial to our Company. NetSuite provides real-time dashboards and reporting that improves accuracy and speed, allowing us to make more informed decisions. We are able to automate several manual tasks which has freed up our team to focus on more strategic initiatives. Training users can be done with ease, the processes are outlined thoughtfully based on the task at hand. This eliminates errors and confusion for users. Review collected by and hosted on G2.com.

The down sides that we encounter lie within in the advanced inventory management. There is a need within our organization to exlude specific locations or customers settings from reorder point auto-calculate functions. We are very location specific and would like more options available regarding inventory management. Review collected by and hosted on G2.com.

I've been a user/admin/consultant/system architect for over 16 years. I love the flexibility to make this system your own. It can be small enough for a 50-employee corporation and large enough to handle a 50,000-employee corporation.

Integrate with ease and with redundancy built in; users can learn to navigate in the best way that works for them. When you can't find a system that works for your unique corporate needs, create one with NetSuite. Custom forms, records, segments, etc... This system is nimble and robust all in one! Review collected by and hosted on G2.com.

Finding the right implementation partner is important. I think many times the software gets a bad rep because the implementation team didn't find out enough about the company and just provided a straight out of the box instance of Netsuite. Review collected by and hosted on G2.com.

I love how seamlessly everything flows—from transactions to customer management, all beautifully intertwined. The integration of CRM with accounting and reporting is exceptional. I use it every day, and it has become a pillar of my business. The inventory management system is tightly integrated with accounting, making it easy to process write-offs and implement changes in real time. Review collected by and hosted on G2.com.

Implementation was a waste of both time and money for us, and their customer service left much to be desired—especially when you're paying so much for customer service and implementation that turn out to be a waste of money. We ended up having to hire a third party to outsource the implementation process. Additionally, I wish features like Smart Counting were more affordable. These tools should be accessible to customers who pay on time and rely on specific suites for their operations, specially if their customer service lack so much. Review collected by and hosted on G2.com.

It is very convenient that we are able to attach backup to journal entries and invoices. Review collected by and hosted on G2.com.

The one thing that I wish NetSuite had was a summary inquiry that shows the balances for the entire FY like there is in Great Plains. It is so helpful in BS account reconciliations to be able to show the GL balances. Also, when I go to drill down on an entry from the financial statements I have found that sometimes when I'm expecting the JE to pop up a lot of the time my subsidiaries change. Review collected by and hosted on G2.com.

NetSuite has the capability to be customized in ways some systems aren't. Once up and running, there is plenty of room to make NetSuite fit your specific needs. Review collected by and hosted on G2.com.

Having implemented NetSuite at two different companies, the internal implementation leaves much to be desired. Having key team members leave with little to no transition adds delays and leaves room for errors. Many of the functionalities that make NetSuite great require additional expenditure for add on modules, and there is little transparency up front as to what you are actually getting with your initial SOW. There is very little actual training outside of basic customization. Review collected by and hosted on G2.com.

I do like that we are able to pull additional data and more in-depth financial statements as opposed to what we were able to get from Quickbooks. It's also nice that we are able to run everything through NS so that we are not having to do double entry of our sales and payments. Review collected by and hosted on G2.com.

We switched from Quickbooks to NetSuite and one of the cons is that some of the processes are much more complex and time consuming. Review collected by and hosted on G2.com.

I have used a number of ERP and inventory management systems in the past with varying degrees of customization options and user friendliness. Usually the more customized, the easier or complicated it can be depending on the person doing the customizing. Netsuite has seemingly endless options to customize everything from aesthetics to functionality and as long as you're willing to do most of the learning on your own, pay for extended training or pay even more for a partner or consultant to help, it's a great program. I love its potentlal and flexibility. Review collected by and hosted on G2.com.

Out of the box, barebones Netsuite will probably work for exactly nobody. You will need some levels of add on modules or scripted customization to fit your business needs, and the costs can add up very quickly. it would be nice if some of this is better explained up fron or the pricing was made more transparent, but the results in many ways speak for themselves. Review collected by and hosted on G2.com.

Complete ERP package, with good core functionality. Must be paired with external solutions for CRM and retail to get the most out of it. Decent customer support for the basics. Usage and UI are somewhat dated, but functional, making ease of use positive after some time. Review collected by and hosted on G2.com.

Some modules are old and haven't been updated, Adjust Inventory Worksheet Import for instance. It is difficult to manage user experience. Implementation and itegration require a trustworthy partner. Pricing and packages, along with their sales model, are disspointing and frustrating. Very difficult to generate attractive outputs, readable reporting, and easy summaries of data on records. Suffers from too many records. Review collected by and hosted on G2.com.