# NetFortris Call Center Reviews
**Vendor:** NetFortris  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 2
## About NetFortris Call Center
Get queues, on-demand recording, reporting and more.




## NetFortris Call Center Reviews
  ### 1. Gets the job done!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jose P. | Customer experience agent, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 04, 2023

**What do you like best about NetFortris Call Center?**

a nicely interactive and user-friendly platform that you can integrate with multiple platforms and with multiple devices as well that is what I like the most about it

**What do you dislike about NetFortris Call Center?**

it can take a few days or weeks to get used to it if you don't receive good training on how to use it

**What problems is NetFortris Call Center solving and how is that benefiting you?**

Being able to contact customers with inbound/outbound calls and solve their issues while being on the call with them so is the main use for me as a user of this program

  ### 2. worked well

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 16, 2022

**What do you like best about NetFortris Call Center?**

easy use. I didnt take long to understand the way it works

**What do you dislike about NetFortris Call Center?**

Transfers within the agency didnt show the callers name

**What problems is NetFortris Call Center solving and how is that benefiting you?**

they answer when we are out for lunch or shut down for meetings



- [View NetFortris Call Center pricing details and edition comparison](https://www.g2.com/products/netfortris-call-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+21%3A57%3A51+-0500&secure%5Bsession_id%5D=dd1307e4-dd4f-493f-9406-c62eda97f57c&secure%5Btoken%5D=ef9fccfe203d8598b7482af46724569cd19a41c273c289283213e0a12a34b6d9&format=llm_user)

## NetFortris Call Center Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts

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