I like that Netcore Customer Engagement is well equipped and supports customization to suit unique business needs.

With the tool, we have an easy time mapping customer journey to be able to personalize content that would meet their needs hence making marketing easy.

The software makes personalization of our marketing easy and we're able target specific audiences and this improves marketing performance.

The tool comes with amazing marketing capabilities which includes SMS Marketing, marketing automation and SMS marketing all which increases our marketing success.

The platform also comes with amazing digital adoption features and has been seamless ever since deployment. Review collected by and hosted on G2.com.

Using Netcore Customer Engagement is always flawless. The tool has performed exemplary. Review collected by and hosted on G2.com.

Netcore came onboard with us within less than 24 hours after our main email platform crashed. We were able to get campaigns out the next day as planned. We are happy with the platform and the hands-on service. Review collected by and hosted on G2.com.

The authentication. if I close the tab and go back in, I have to re-do authentication instead of it allowing me based off the first authentication. Review collected by and hosted on G2.com.

One of the standout features of the Netcore CE Platform is its segmentation capabilities. I can create segments using a variety of metrics, such as email opens, clicks, push notification clicks, and all the attributes I have uploaded to the panel.

The platform is user-friendly and extremely effective in practice. Their AMP capability is unmatched in the market. They excel at implementing AMP Emails, and the use cases they recommend have significantly improved engagement. Review collected by and hosted on G2.com.

Nothing much but sometimes when i upload large data it take sometime to reflect in panel. It can be more fast. Review collected by and hosted on G2.com.

The platform makes it incredibly easy to understand customer behavior and then act on it instantly through journeys, segmentation, and real-time personalization. I also love how intuitive and visual the interface is; whether you’re building a journey, analysing campaign performance, or setting up experiments, it feels fast, efficient, and marketer-friendly.

Most importantly, Netcore gives you the ability to create meaningful, consistent customer experiences across email, SMS, WhatsApp, and website , which directly translates into better engagement, higher conversions, and stronger loyalty. Review collected by and hosted on G2.com.

There’s a bit of a learning curve when navigating deeper analytics or building more intricate journeys, and certain functions could be more streamlined or intuitive.

However, once you get familiar with the system, it becomes incredibly powerful and the support team is always responsive, which helps bridge that gap quickly.

Overall, the initial complexity is outweighed by the depth and capabilities the platform offers. Review collected by and hosted on G2.com.

I love the drag and drop feature of adding images and content on the platform. It makes it easy to use Review collected by and hosted on G2.com.

I would like to have more control in the spaces between images as well as text , I want to be able to choose on my own how far and close something can be and more flexibility on this Review collected by and hosted on G2.com.

The flexible design options make it easy for nudges to integrate smoothly with the app’s UI, resulting in a truly native in-app experience. With a broad selection of nudge types available, it’s possible to optimize for various use cases and user journeys. The Customer Success Team has also been very supportive throughout onboarding and has been quick to help us with any questions. Review collected by and hosted on G2.com.

Setting up specific nudge types, like tooltips or beacons, can take a bit of time since they need to be tested on paired devices to confirm correct placement and operation. Additionally, having to configure Android and iOS separately adds some extra work. A more streamlined, unified setup process would make things more efficient. The analytics dashboard could also benefit from offering more detailed insights and user-level data, which would help with analyzing campaign performance after launch. Review collected by and hosted on G2.com.

I like the customer journey personalization on Netcore. I can create audiences based on certain parameters, then automate communications to my customers when they meet the criteria. Also, the customer success team at Netcore are usually helpful when we need clarity or help on something Review collected by and hosted on G2.com.

The SMS system we use is not pre-configured on Netcore. Our tech team needed to manually add it to Netcore. However, I understand Netcore can not possibly have all third-party apps preconfigured on their platform Review collected by and hosted on G2.com.

We can now make use of WhatsApp in our marketing strategy. Suraj was lovely to work with from the onboarding process to campaign management. Review collected by and hosted on G2.com.

Still getting used to the interface - I don't think it's too easy to use Review collected by and hosted on G2.com.

The platform is easy to use and the team offers great support in day to day support/setup.

Analytics dashboard is insightful as well. Review collected by and hosted on G2.com.

Some of the user attributes usage can be simplified in campaigns and journeys - like birthdates.

maybe also adding the option to make some audience changes within broadcast setup like gender and a cap for whatsapp/rcs/sms similar to email. Review collected by and hosted on G2.com.

Navigation is quite simple and easy to use as the modules are organized. Review collected by and hosted on G2.com.

Manual steps to take to create a campaign or journey. it would be good to have AI to describe the outcome, and have it automated Review collected by and hosted on G2.com.