Odebiyi I.
OI
Odebiyi I.
Product Manager, Mobile App
Enterprise (> 1000 emp.)
"How NETCORE helped us elevate customer engagement"
5/5
What do you like best about Netcore Customer Engagement Platform?

It helps and allows me to engage customers real time across multiple Channels , email, outpush and inapp. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

Honestly there is nothing I particularly dislike about Netcore Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement...

Hi Odebiyi,

Thank you for your fantastic review! We're thrilled to hear that Netcore helps you engage customers in real-time across multiple channels like email, push notifications, and in-app messages.

We are also very pleased that you have no dislikes and that the platform is effectively helping you better understand customer behavior and transaction patterns. This is precisely what we aim to achieve.

Your feedback validates our mission to provide a seamless, multi-channel platform that gives you the insights needed to connect with your customers on a deeper level.

Best Regards,

Netcore Cloud Team

Heru N.
HN
Heru N.
Marketing Strategic Senior Manager
Mid-Market (51-1000 emp.)
"One of the most comprehensive Customer Engagement and Experience Platform"
4.5/5
What do you like best about Netcore Customer Engagement Platform?

Tech Improvement

They demonstrates a strong commitment to continuous improvement by regularly updating and enhancing their tools with the latest technological advancements. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

There’s nothing I particularly dislike, though there is always room for refinement, particularly in streamlining workflows.

All features are helpful. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement...

Hi Heru,

Thank you for your valuable feedback! We are thrilled to hear that you appreciate our commitment to continuous technological improvement. We believe that staying at the forefront of innovation is key to providing a powerful and effective platform.

We also appreciate your comment about the opportunity for refinement in streamlining workflows. We're always looking for ways to make our platform even more intuitive and efficient, and your feedback is crucial in guiding our product roadmap.

It's fantastic to know that Netcore Cloud is helping you nurture users at every touchpoint, leading to improved user retention, increased conversions, and a reduction in your marketing costs. These are the core benefits we strive to deliver, and we're delighted to see you achieving these results.

Thank you again for your insightful review and for being a Netcore Cloud customer.

Best Regards,

Netcore Cloud Team

Mohammad G.
MG
Mohammad G.
Digital Marketing Analyst
Enterprise (> 1000 emp.)
"Best Platform for B2B Customer engagement"
5/5
What do you like best about Netcore Customer Engagement Platform?

Automation journey, and creation of customer segmentation, Good customer support and consultancy Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

UI and UX need little bit more work on that Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement...

Hi Mohammad,

Thank you for your feedback! We're thrilled that you appreciate our automation journey, customer segmentation features, and dedicated customer support.

We've noted your comment on the UI/UX. We are actively working on a platform redesign to provide a more intuitive and modern interface, and your feedback is a key part of that process.

It's great to hear that Netcore is helping you with user engagement and analyzing drop-offs in the customer lifecycle. We're committed to helping you gain the insights you need to optimize your strategy.

Best Regards,

Netcore Cloud Team

Niken P.
NP
Niken P.
Campaign Marketing Officer
Small-Business (50 or fewer emp.)
"Its really help to run true CRM day to day activity"
4/5
What do you like best about Netcore Customer Engagement Platform?

The platform is very easy to use, even for first-time users. It also offers a wide range of features that support personalized campaigns and effective automation. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

While the platform is powerful, there’s a slight learning curve, especially the interface could be more user-friendly in certain areas, such as report customization and template editing. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement...

Hi Niken,

Thank you for your valuable feedback! We are thrilled to hear that you find the Netcore Customer Engagement and Experience Platform very easy to use and that its wide range of features supports your personalized and automated campaigns.

We appreciate you bringing up the learning curve and the user interface in certain areas like report customization and template editing. This is a crucial area of focus for us, and we are committed to making our platform even more intuitive and user-friendly. We are actively working on improvements to streamline these workflows, ensuring that you can get the most out of our powerful features with minimal effort.

It’s great to know that Netcore Cloud is helping your company reach more users and showcase your features. We're dedicated to helping you achieve your goals and are constantly evolving the platform to meet your needs.

Best Regards,

Netcore Cloud Team

Tushar r.
TR
Tushar r.
QA
Mid-Market (51-1000 emp.)
"Customer-Centric Platform"
5/5
What do you like best about Netcore Customer Engagement Platform?

Netcore has helped us to boost customer engagement. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

The support team is responsive, and the platform is constantly evolving with new features that keep us ahead of the curve. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement...

Hi Tushar,

Thank you for your valuable feedback! We're thrilled that Netcore has helped you boost customer engagement.

We are delighted that you see our responsive support and constant evolution of new features as a positive. Your feedback confirms our commitment to keeping our platform ahead of the curve.

It's great to hear that Netcore is effectively helping you track and connect with most of your users across multiple channels. We're dedicated to helping you strengthen those connections and achieve your business goals.

Best Regards,

Netcore Cloud Team

Verified User in Banking
UB
Verified User in Banking
Mid-Market (51-1000 emp.)
"One of the best client retention software"
5/5
What do you like best about Netcore Customer Engagement Platform?

The tool is great for omni-channel marketing where we can nudge the customer with more efficient and effective way well as getting all the important details like open rate and click rate for email and push notifications. It is also a great tool for automation journey which I use for onboarding journeys. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

The one thing that this tool has that when creating push notifications user has to insert same content twice. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement...

Dear Reviewer,

Thank you for your valuable feedback! We're thrilled to hear that Netcore's omni-channel marketing capabilities have helped you engage customers more efficiently and that AMP emails have boosted your email open rates.

We appreciate your input on analysis features. Continuous improvements are part of our commitment, and we’ll take this into consideration to enhance your experience further.

Looking forward to driving more success together!

Best regards,

Netcore Cloud Team

AB
Axt B.
Graphic Designer
Mid-Market (51-1000 emp.)
"Ease of Use"
5/5
What do you like best about Netcore Customer Engagement Platform?

Scheduling of E-Mailer templates as per the request to different states users with in the India. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

Sometimes doesn't works due to back-end activity. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement...

Hi Axt,

Thank you for your feedback! We're thrilled that you find our platform helpful for scheduling e-mailer templates and easily reaching customers via promotional campaigns.

We appreciate you highlighting the occasional back-end issues. We are committed to maintaining a high level of performance and uptime, and your feedback is crucial in helping us address and resolve these issues to ensure a smoother experience.

Best Regards,

Netcore Cloud Team

Raja A.
RA
Raja A.
Organic Marketing Head
Mid-Market (51-1000 emp.)
"Best and User Friendly"
5/5
What do you like best about Netcore Customer Engagement Platform?

The ability to deliver highly personalized, data-driven customer engagement across multiple channels in one unified platform. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

Nothing specific. At times, I face issues accessing WhatsApp templates, but they work fine when I try using a different browser. This happens even after clearing the cache. Review collected by and hosted on G2.com.

Jones K.
JK
Jones K.
Senior executive marketing retention
Mid-Market (51-1000 emp.)
"Frequent Updates Keep Improving the Product"
4.5/5
What do you like best about Netcore Customer Engagement Platform?

They keep updating the product.

Also they have user friendly platform to use it. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

When the platform is changed no intenmention is not given Review collected by and hosted on G2.com.

Mohamad A.
MA
Mohamad A.
Marketing Executive
Mid-Market (51-1000 emp.)
"Easy to Use and Impactful"
5/5
What do you like best about Netcore Customer Engagement Platform?

journey /Campaign Creation, segmentation and analytics Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

Email/ On site Message - Template Creator is good but could be better Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement...

Hi Mohamad,

Thank you for your feedback! We're thrilled you appreciate our journey and campaign creation, segmentation, and analytics features.

We've noted your suggestion about improving the email and on-site message template creator. We are always working to enhance our tools and will take your feedback into consideration for future updates.

It's great to know that Netcore is helping you connect with your audience across multiple channels and providing them with a choice of their preferred channels. We are committed to helping you effectively engage your customers.

Best Regards,

Netcore Cloud Team