--- title: Netcore Customer Engagement Platform Reviews meta_title: 'Netcore Customer Engagement Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 569 reviews by the users' company size, role or industry to find out how Netcore Customer Engagement Platform works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 569 scale: '5' date_modified: '2026-07-26' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Netcore Customer Engagement Platform Reviews **Vendor:** Netcore Private Limited **Category:** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) **Average Rating:** 4.5/5.0 **Total Reviews:** 569 ## About Netcore Customer Engagement Platform Netcore is an agentic marketing platform trusted by 6,500+ brands across 40 countries for customer engagement, marketing automation, and personalization. We help marketing teams in ecommerce, retail, BFSI, large enterprise, and D2C build profitable growth through meaningful, data-driven customer connections. Our all-in-one MarTech platform brings together everything marketers need to engage, convert, and retain customers across channels: email marketing, WhatsApp marketing, push notifications, SMS, in-app messaging, and web personalization. With customer data platform (CDP) capabilities, customer journey orchestration, AI-led product recommendations, and onsite search, Netcore puts the customer at the core of every campaign. Netcore brings AI agents into the marketer's workflow to automate campaign creation, customer segmentation, and 1:1 personalization at scale. With predictive analytics, A/B testing, and autonomous optimization, our agents help brands lift engagement rates, improve conversions, and maximize marketing ROI. Customers using our platform report measurable results, including up to 6X revenue uplift, 70X marketing-generated ROI, and 5X digital engagement. At global scale, Netcore powers 50 billion+ emails, 5 billion+ push notifications, 200 million+ WhatsApp messages, and 1 million+ AI-driven interactions every month. From email service provider capabilities to a complete customer lifecycle management (CLM) and customer engagement suite, Netcore helps you deliver the right message, on the right channel, at the right time. Looking for a fullstack customer engagement platform with agentic capabilities? Explore Netcore. ## Netcore Customer Engagement Platform Pros & Cons **What users like:** - Users praise the **ease of use** of Netcore's platform, especially the intuitive drag-and-drop journey builder. (166 reviews) - Users value the **helpful support** provided by Netcore, enhancing engagement strategies and ensuring smooth implementation. (119 reviews) - Users appreciate the **intelligent automation and personalization** capabilities of Netcore's platform for seamless omnichannel engagement. (113 reviews) - Users value the **responsive and dedicated customer support** of Netcore, enhancing their overall experience with the platform. (103 reviews) - Users value the **intelligent automation and personalization features** of Netcore, enhancing customer engagement across multiple channels. (100 reviews) - Users praise the **intelligent automation and personalization** of Netcore's platform, enhancing real-time customer engagement seamlessly. (93 reviews) - Personalization (85 reviews) - Automation (84 reviews) - Intuitive (69 reviews) - Analytics (64 reviews) **What users dislike:** - Users face challenges due to **missing features** like timely reporting and comprehensive error explanations in campaigns. (49 reviews) - Users find a **slight learning curve** with the interface, noting challenges in usability and journey creation. (38 reviews) - Users experience **slow performance** when uploading large data or during peak email delivery times, affecting overall efficiency. (38 reviews) - Users report **slow loading times** , which hinder performance and detract from the overall experience with the platform. (34 reviews) - Users find the **limited features** of the Netcore platform restrict their ability to implement complex marketing strategies. (27 reviews) - Technical Issues (27 reviews) - Delays (24 reviews) - Inadequate Reporting (24 reviews) - Campaign Issues (23 reviews) - Users experience **poor customer support** with late responses and lack of effective ticket resolution for issues. (23 reviews) ## Netcore Customer Engagement Platform Reviews ### 1. Netcore Review! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Netcore Customer Engagement Platform?** netcore's Customer Engagement and Experience Platform is a powerful tool that elevates customer engagement to new heights. its UX is extremely friendly! **What do you dislike about Netcore Customer Engagement Platform?** Could be more aesthetically appealing ( all pages ) immediate help and data report on failures could help **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** useful tool to reach out to our customers! ### 2. Detail report **Rating:** 4.0/5.0 stars **Reviewed by:** Anmol M. | Management Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Netcore Customer Engagement Platform?** Omnichannel Communication: Customer Engagement and Experience Platforms often support multiple communication channels such as email, SMS, Social media, and chat to facilitate seanmless and consistent interactions across different touchpoints. **What do you dislike about Netcore Customer Engagement Platform?** Delay in detail report,it takes time depending upon data **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** We can sent email,sms, WhatsApp, apppush to the customer by using netcore ### 3. User Friendly. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Netcore Customer Engagement Platform?** Segmentation, RFM,Cohort,dragon drop editor **What do you dislike about Netcore Customer Engagement Platform?** Enable all channel in one platform (smartech panel) **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** User drop off from website automatic engagement to customer. ### 4. Most Trusted Email Marketing Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Netcore Customer Engagement Platform?** Customer Support Team is very supportive and helps resolve issues when needed. They put security, privacy, and quality in platform operations with ISO 27001 certification. **What do you dislike about Netcore Customer Engagement Platform?** Simplified login process, be more proactive giving insight and possible approaches to increase platform usage and efficiency to meet target client needs. Using AI for recommendation **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Automate Email Marketing and Engagement to our customers. No need to send email manually, which increase productivity and sales. It really helps us engage and create more interaction. ### 5. Effective marketing communication tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Nivetha V. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Netcore Customer Engagement Platform?** Easy user interface and experience. Makes campaign set up and automation easy and quick **What do you dislike about Netcore Customer Engagement Platform?** Areas to improve- dashboard for journey 2.0 More intuitive dashboard for journey 2.0 will help in taking informed campaigns decisions **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Running multichannel campaigns - benefiting in cost and effective communication ### 6. Onboarding and customer support is good in terms of helping to close the issues. **Rating:** 4.5/5.0 stars **Reviewed by:** Mala P. | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Netcore Customer Engagement Platform?** Over all is good platform to use the customer engagement and experience platform. **What do you dislike about Netcore Customer Engagement Platform?** Nothing major dislike about the netcore customer engagement platform **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Limited attributes are mapped in the SDK panel. Need to extend this. Other then this we are fine with the netcore customer engagement platform ### 7. great tool to increase engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Netcore Customer Engagement Platform?** The Netcore Customer Engagement and Experience Platform has many tools to increase user engagement within our applications. **What do you dislike about Netcore Customer Engagement Platform?** The SDK sometimes is behind than the other platform SDK. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** The Netcore Customer Engagement and Experience Platform allows us to send personalized campaigns depend on specific conditions of users ### 8. Netcore nudges experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Netcore Customer Engagement Platform?** Helping customers with their journey in an application or website **What do you dislike about Netcore Customer Engagement Platform?** There are so many features in hansel dashboard that is strongly needed to be improved **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** I would prefer not to discuss it further, because I still have no idea how this service benefits me ### 9. "Great Product To Have For Omnichannel Marketing Automation Experience. " **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Netcore Customer Engagement Platform?** Great customer experience in terms of usage of the tool. Helped in improving the campaign efficiency. Got great support the Netcore team **What do you dislike about Netcore Customer Engagement Platform?** Issues with report customization - Need to have more flexibility **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Improve business process outcomes Create internal/operational efficiencies Drive innovation ### 10. My Netcore Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh A. | AM, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Netcore Customer Engagement Platform?** With netcore our marketing automation process and enhanced a lot. We can now do AB testing on our mailers, see the relevant data and how our customers are reacting to our mails. This is very useful as we can now design the exact specific mails and creatives and subject lines which are doing well. Without netcore this process would have been an inefficient process **What do you dislike about Netcore Customer Engagement Platform?** Nothing for now, the experience with netcore for the short period of time has been seamless. We haven't experienced any such problems yet. If any issue does come up we will let the team netcore know about it **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** The analysis the netcore platform provides is superb. The real stats are very useful for us to see and analyse as to what we can do better with our content and creative. User information available is also immense help like Click data where we can see where the customer has clicked on the mailer. Using this we design our mailers accordingly ### 11. Netcore the MATECH future **Rating:** 5.0/5.0 stars **Reviewed by:** Ihuoma O. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Netcore Customer Engagement Platform?** The fact that it is all encompassing of all channels of communication **What do you dislike about Netcore Customer Engagement Platform?** I would prefer the nudges and AMP emails to be better in terms of navigation and user experience **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** It helps me save time and gives me more market insight ### 12. It’s a user friendly platform for customer engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Netcore Customer Engagement Platform?** Everything about it is great and user friendly interface **What do you dislike about Netcore Customer Engagement Platform?** It would have been great if some queries were solved directly speaking to customer service or help desk team. Follow up on mails is sometimes time consuming **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Giving solutions us for our each and every problems asap ### 13. The customer support is top-notch, and they always go the extra mile to assist with any inquiries. **Rating:** 5.0/5.0 stars **Reviewed by:** Yogesh N. | Sr. Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Netcore Customer Engagement Platform?** Service support and CRM user friendly source **What do you dislike about Netcore Customer Engagement Platform?** I have been using netcore for last 3years, and I have encountered some challenges but no one is perfect. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** The customer support is top-notch, and they always go the extra mile to assist with any inquiries. ### 14. Great Experience working on email marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Netcore Customer Engagement Platform?** Great experience working and collaborating with the team. Helpful abd insightful. **What do you dislike about Netcore Customer Engagement Platform?** I have found the team to be easily accessible **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** To reach out to customers ### 15. Good Platform For Customer Engagement! **Rating:** 3.0/5.0 stars **Reviewed by:** Hemant K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Netcore Customer Engagement Platform?** Netcore has good email related functionalities. Other than that, the journey builder is a great way to automate communications with your audience. **What do you dislike about Netcore Customer Engagement Platform?** The support via helpdesk can be sometimes slow and/or unsatisfactory. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** It's helping us automate communications with our audience and in turn improving retention. ### 16. Grace's Netcore Platform Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Netcore Customer Engagement Platform?** The segmentation, journey automation, A/B test, browser push notification and web push **What do you dislike about Netcore Customer Engagement Platform?** The minor technical issues that make me reach out to support. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** It's helping solve issues that revolve around personalization and getting my brand out there. ### 17. The All in One tool everyone is searching for! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Netcore Customer Engagement Platform?** We have really seen a lot of growth in retention numbers and good customer responses in whatsapp and emails. **What do you dislike about Netcore Customer Engagement Platform?** The journey creation process is a little bit confusing and can be simplified. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** It is helping us to target different kinds of audience. ### 18. Easy to use and have a detail report **Rating:** 4.5/5.0 stars **Reviewed by:** Erfarabhi A. | Senior Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Netcore Customer Engagement Platform?** Single view dashboard to use, report detail and Status and anti spam feature **What do you dislike about Netcore Customer Engagement Platform?** Need clear guideline to use so User no need to escalation to helpdesk **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Undelivered email due to spam Data report not detail and real time ### 19. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Netcore Customer Engagement Platform?** Ease to use and with all upgraded featurs **What do you dislike about Netcore Customer Engagement Platform?** Need to focus more in data validation and data usage **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Ease to filter the leads with minimal cost ### 20. Outstanding platform, easy to navigate, excellent services, and exceptional features. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Netcore Customer Engagement Platform?** User segmentation, campaigns, journey, and analytics. **What do you dislike about Netcore Customer Engagement Platform?** Occasionally, there is a delay in the page loading. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Utilizing personalization and user segmentation proves highly beneficial in optimizing our channels for increased promotions and effective user mapping. ### 21. Good Platform and Excellent Support Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Netcore Customer Engagement Platform?** Has pretty good features. And best of all, they have an excellent support team. They will help optimize our applications through the features available in Netcore from a marketing and programming standpoint. And the response is very fast. **What do you dislike about Netcore Customer Engagement Platform?** I hope the process of making nudges and journeys on Netcore PX is made even easier. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Help optimize our application Customer Engagement and Experience in an easy way, just using all tools from Netcore. ### 22. Customer support is really good! **Rating:** 4.5/5.0 stars **Reviewed by:** Riya M. | Content Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Netcore Customer Engagement Platform?** Customer support is really good and helpful. **What do you dislike about Netcore Customer Engagement Platform?** Still there are gaps which needs to filled all the features are still not clear. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** It helps in better engagement with customers we get an data about the users. ### 23. Netcore is a good helpful tool for marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Joble S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Netcore Customer Engagement Platform?** Good tool for consolidated communication that we have prety satisfactory. **What do you dislike about Netcore Customer Engagement Platform?** Support services could be faster for solving issues **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** There is an Omni channel approach to reaching the customers and have a consolidated view of the campaigns ### 24. Great customer engagement and experience platform **Rating:** 4.5/5.0 stars **Reviewed by:** Kayode A. | Digital Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Netcore Customer Engagement Platform?** Ease of segmentation and the personalized campaign and engagement **What do you dislike about Netcore Customer Engagement Platform?** I have no complaints for now. Expecting more improved features and innovation in the future. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Deep insight and analytics, Personalized customer experience. ### 25. Netcore platform review. **Rating:** 4.5/5.0 stars **Reviewed by:** Oladayo A. | Head of Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Netcore Customer Engagement Platform?** Ease of use. Simple navigation. End to end customer journey data capture and optimization **What do you dislike about Netcore Customer Engagement Platform?** Inability to set up integration without involving technical partners. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Lead capture and follow up. ### 26. Netcore - effective and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Ritesh T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Netcore Customer Engagement Platform?** Very user friendly and easy to integrate with **What do you dislike about Netcore Customer Engagement Platform?** We didn't have any bad experience with netcore so far **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Primarily we use netcore for reaching out to end users for multiple category of communications ### 27. Excellent experience with Netcore panels. **Rating:** 4.5/5.0 stars **Reviewed by:** Siddhesh S. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Netcore Customer Engagement Platform?** Very attentive, expertise solutions, fast action **What do you dislike about Netcore Customer Engagement Platform?** I have not experienced any issue regarding panels. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** No issue have been faced till now. ### 28. One of the Best **Rating:** 4.5/5.0 stars **Reviewed by:** Shagun C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Netcore Customer Engagement Platform?** The Netcore platform is very stable and extremely intuitive and user friendly **What do you dislike about Netcore Customer Engagement Platform?** Nothing to dislike. The platform is extremely user friendly **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** It helps us communicate timely with the target audience ### 29. Customer Centric Service **Rating:** 4.5/5.0 stars **Reviewed by:** Ravina J. | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Netcore Customer Engagement Platform?** Timely query resolution by the team. Timely service and support. **What do you dislike about Netcore Customer Engagement Platform?** The platform is user friendly. No complaints. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Help better engagement with the customers. ### 30. Great platform for omni channel engagement. **Rating:** 5.0/5.0 stars **Reviewed by:** Planius S. | Head of Digital Transformation, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2022 **What do you like best about Netcore Customer Engagement Platform?** I have top 3 on this subject The omni-channel engagement is excellent, able to deliver message cross channel (email, sms, whatsapp, and also website) as per our needs in Consumer Good industry. Integration with other system also excellent. User friendly tools, even the one that not experience can use it directly. Netcore team also very helpful to solve issue. **What do you dislike about Netcore Customer Engagement Platform?** Not totally dislike, but opportunity to make the system more reliable and fit for future needs on the limitation on updating audience on the journey. If possible to add audience in the middle of the journey will be very great. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Consumer engagement in multi platform to be able to reach consumer in the channel where consumer more active whether in personal communication (SMS, Whatsapp, Email) or in Website, or even in digital ads channel with targeted way. Hence the impact, we can reduce investment waste (reduce overlapping) and improve our consumer engagement rate that impacting to our consumer retention. ### 31. Amazing experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Netcore Customer Engagement Platform?** Timely updates and analysis from the team whenever required **What do you dislike about Netcore Customer Engagement Platform?** The dashboard can have a better UI to get data **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** E-mailers ### 32. Netcore Indeed a Very User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Netcore Customer Engagement Platform?** It is indeed a very user friendly platform. And also provide many services to engage with customer. **What do you dislike about Netcore Customer Engagement Platform?** I found some variables in dashboard is redundant yet the number is not the same with each other **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** I can easily reach customers and found a lot insights about the customers through analytics in netcore ### 33. Now we can manage client relationships efficiently, from acquiring users to retaining their loyalty **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Netcore Customer Engagement Platform?** We gained insights into our customers' preferences, such as the best time to offer promotions, monitoring Monthly Active Users (MaU), and identifying the type of content users like the most. **What do you dislike about Netcore Customer Engagement Platform?** We need to wait for 3 months before Raman's feature can be used **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Maintaining & retaining users ### 34. One stop solution for your Email Marketing woes **Rating:** 4.5/5.0 stars **Reviewed by:** Anish D. | Associate - Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Netcore Customer Engagement Platform?** The best part about Netcore's email marketing platform is its ease of use. The UI is user-friendly and pretty straightforward. This helped us navigate through a plethora of features at our disposal. Moreover, it helped us improve our delivery rates by targeting highly active cohorts. **What do you dislike about Netcore Customer Engagement Platform?** The platform can be buggy. There are many glitches and bugs that need ironing out. Moreover, the HTML editor is broken. It skips lines of code upon clicing. It can be really inconvenient and annoying when editing templates. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** We primarily use Netcore's Email marketing platform called SmarTech to engage with users on our platform. The platform has helped us achieve better engagement rates and inadvertently better conversion rates by tapping into the customer journey funnel with relevant mailers. ### 35. Many features, but unsatisfactory in terms of performance **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Netcore Customer Engagement Platform?** Has many features that facilitate engagement with the end user. **What do you dislike about Netcore Customer Engagement Platform?** Slow performance when accessing data or making data changes on the panel. Documentation for developers is somewhat difficult to understand. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** The journey feature on Netcore makes it easy for us to remind end users to checkout or continue the shopping process. ### 36. The platform is simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Netcore Customer Engagement Platform?** The interface and ease of implementing multiple campaigns **What do you dislike about Netcore Customer Engagement Platform?** The loading time of a page is more. It should be less than 5 seconds. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Bulk emails with personalization helped us in delivering better message. ### 37. Excellent integration support. Event better tool performance **Rating:** 5.0/5.0 stars **Reviewed by:** Ferril V. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Netcore Customer Engagement Platform?** Support from the Netcore team for smooth transition helped us to transition within a week. The granularity of user journies is genuinely remarkable. The funnel lets us optimize every detail of the email, from the subject to the location of CTAs. **What do you dislike about Netcore Customer Engagement Platform?** The current dashboard is not very rich and flexible. CSV download to perform even some of the most basic analyses becomes a tedious process. **Recommendations to others considering Netcore Customer Engagement Platform:** This tool is ideal for running e-mail operations of e-commerce companies. The automated report genertion tool will help your team to monitor the health of the account with ease. This tool is a dream for running targeted email campaigns smoothly. Data visualizations are not top-notch. I would reccomend users to just download the reports and intrepret with Excel or Power BI. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** We manage automated emails for the entire order flow. We also manage coupon disbursal, reminders and nudges using the tool. We deploy and monitor large scale campaings with this tool. ### 38. Better delivery **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Netcore Customer Engagement Platform?** Through netcore, we are able to segregate different users into one segment and able to communicate with them via different way **What do you dislike about Netcore Customer Engagement Platform?** Sometimes, it's slow and takes much time to load **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** It helps in better delivery of notifications and personalization ### 39. A good product & team to lead the engagement drive for your brand **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Netcore Customer Engagement Platform?** -Easy to use Product -Simple & Effective - Great Service **What do you dislike about Netcore Customer Engagement Platform?** -Analytics could be more detailed & comprehensive **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Maintaing the Domain & IP Reputation while ensuring the Emails are inboxed in the customer id ### 40. Rebust platform for automating all the notifications **Rating:** 4.5/5.0 stars **Reviewed by:** Gagandeep S. | Business analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Netcore Customer Engagement Platform?** There are some automation tools available in this software like making and scheduling campaigns and templates. Completing conversation with our customers via email campaigns. Helping in making some successive and major announcements online. The pich notification feature is incredible in this software. **What do you dislike about Netcore Customer Engagement Platform?** The hardware of this software is so poor, as when you upload the backed up data in this, the processing of this software gets decreased. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** In-house integration is amazing of this software. Also being able to customize the software according to our company's requirements and uses. ### 41. Recommend CRM Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Netcore Customer Engagement Platform?** user-friendly interface and intuitive navigation very supportive customer support **What do you dislike about Netcore Customer Engagement Platform?** It doesn't really support HTML in the body of the email **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** No problem occurred ### 42. Credit Cards Campaign review-SCB **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2023 **What do you like best about Netcore Customer Engagement Platform?** Always reachable, quick response, cooperative, coordinating **What do you dislike about Netcore Customer Engagement Platform?** Lack of proactive approach, process guidance **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Regular automatic sms email flow ### 43. nice and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Netcore Customer Engagement Platform?** nudges: makes an uniques marketing campaign **What do you dislike about Netcore Customer Engagement Platform?** there's no gamification feature in this platform **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** easy to create user segmentation ### 44. Catch your target audience whenever wherever and in whichever way you like. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Netcore Customer Engagement Platform?** Various combinations to set targeting options **What do you dislike about Netcore Customer Engagement Platform?** The process to create templates for different kinds of campaigns **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Its solving my problems of automated communication. ### 45. Our experience with Netcore **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Netcore Customer Engagement Platform?** - can create general segments to be used in sending out major announcements - can automate campaigns via journeys - can set goal of email campaign (ex. conversions via item count) **What do you dislike about Netcore Customer Engagement Platform?** - cannot personalize SMS. - no facility for whitelisting of promo codes - certain limitations with sending email campaigns (ex. cannot create box with vertical borders, no feature to insert table) - cannot preview email & SMS messages before sendout/scheduling - had SMS sendout where links inserted became https://www.xxxxx.com - Email report not downloadable in billing section. have to download it by filtering in the campaigns section. - campaigns reports could show campaign takers, control group, ROI, LIFT **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Netcore is able to help us automate some campaigns, reducing our need to send them manually. This is the case for our educational journey for new users when they sign-up. ### 46. Best Tool for Notification Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Sakil A. | Senior Manager- Branding & Communications , Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Netcore Customer Engagement Platform?** The campaigns are very easy to schedule. **What do you dislike about Netcore Customer Engagement Platform?** I do not like the way UI/UX is designed. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Notification for existing app users and automation. ### 47. Sometimes software lags but support team is very responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Varnit J. | Management Trainee - CLM, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Netcore Customer Engagement Platform?** Top reasons which in my opinion I found out the best about the platform are:- 1) Responsive Team which provides speedy solution 2) Helpful people and helping nature **What do you dislike about Netcore Customer Engagement Platform?** Although the team is responsive but we face issues every 3rd day which is not good in my opinion. It could be improved if the timeline for certain fixes will be indicated **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Data segmentation is one the most important aspect which netcore is solving for us by providing various segmentation option in terms of behaviours, actions and triggers etc. ### 48. Great for Customer Engagement and Retention! **Rating:** 4.0/5.0 stars **Reviewed by:** Kapil T. | Head - Digital marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2022 **What do you like best about Netcore Customer Engagement Platform?** We've been using Netcore for driving customer engagement across channels and use cases, with significant success. Netcore team acts like a Partner and helps us translate business use cases into effective campaigns. **What do you dislike about Netcore Customer Engagement Platform?** We've had few struggles in integrations. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** The platform helps us engage with Customers and Prospects at multiple touch points, with personalized communication and fairly rich rules. This helps us move prospects closer to sales and Customers closer to happiness/renewals. ### 49. The dashboard is easy to use, have complete enough for features and the services good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Netcore Customer Engagement Platform?** Having services such as mailscoring on email marketing that service be capable to categorize your database from less active to high actived so business can improve the performance of emails. **What do you dislike about Netcore Customer Engagement Platform?** Maybe we can start using type, design, template, background, modify following the trend. Like transparant background on in app messaging, background that we can set up when receive app push notification on mobile. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Maybe if can adding local employee for Indonesia its will be amazing, the market, the language, the communication we can do it bring more help cause we need the bridge for case, sharing, solving problem. But currently its good enough too. ### 50. NCEEP Review **Rating:** 4.5/5.0 stars **Reviewed by:** Puneet A. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Netcore Customer Engagement Platform?** The Journey and Push Notifications we use for customer engagement are next levels, as we have seen good growth in sales through them. **What do you dislike about Netcore Customer Engagement Platform?** Nothing to dislike. Just sometimes, the issue in the event trigger is a bit lagging. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** We use it for Journey and Push Notifications so we can target customers based on the drop-off events and increase our sales through them. ## Netcore Customer Engagement Platform Discussions - [When was Netcore founded?](https://www.g2.com/discussions/when-was-netcore-founded) - [What is Netcore email?](https://www.g2.com/discussions/what-is-netcore-email) - [What is Smartech Netcore?](https://www.g2.com/discussions/what-is-smartech-netcore) - [How are you handling integrations in Netcore Customer Engagement Platform without heavy dev work?](https://www.g2.com/discussions/how-are-you-handling-integrations-in-netcore-customer-engagement-platform-without-heavy-dev-work) - 1 upvote - [View Netcore Customer Engagement Platform pricing details and edition comparison](https://www.g2.com/products/netcore-customer-engagement-platform/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+18%3A37%3A12+-0500&secure%5Bsession_id%5D=bca1afe4-1904-4bfa-8176-f05265943b35&secure%5Btoken%5D=7ff52f94936a487174ff7473750f44dc32d5eab9aa4c8bef7d39d8c3b30c9c0d&format=llm_user) ## Netcore Customer Engagement Platform Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Dynamics 365 Marketing](https://www.g2.com/products/dynamics-365-marketing/reviews) - [Finacle](https://www.g2.com/products/finacle/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Infobip](https://www.g2.com/products/infobip/reviews) - [Interakt](https://www.g2.com/products/haptik-interakt/reviews) - [Linkrunner](https://www.g2.com/products/linkrunner/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Mailzzy](https://www.g2.com/products/mailzzy/reviews) - [Mobile App Development](https://www.g2.com/products/switchstance-mobile-app-development/reviews) - [Mobile First Applications](https://www.g2.com/products/mobile-first-applications/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Watch and Learn](https://www.g2.com/products/watch-and-learn/reviews) - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) ## Netcore Customer Engagement Platform Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized **User Identification** - Demographics - User Segmentation - Geolocation **Visitor Behavior** - Monitoring - Targeting **User Analysis** - Survey Implementation - Data Analysis **Campaigns** - Customize - Scheduling - Retarget - Segmentation - Triggered Notifications **Segmentation** - A/B Testing - Customer Profiles **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Data Sourcing** - Data Enrichment - Expandability - Content Marketing - Multiple Devices **Functionality ** - Integration - Location Tracking - Location Triggers - Location Determination **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Platform Basics** - Dynamic Segmentation - Journey Optimization **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Marketing Operations** - Data Collection - Customer Insights - Multi-User Access - Spend Management - White Label **Templates** - Library - Customization - Optimization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Analytics** - Campaign Performance - Audience Insights **Targeting** - Behavioral Targeting - Contextual Targeting **Intelligence** - Marketing Metrics - Predictive Modeling - Recommendation Engine **Management** - Fence Drawing - Compliance - Analytics - International Usability **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Campaign Management** - Program Management - Event / Webinar Marketing **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Walkthrough Type** - Audio-visual Walkthroughs **Triggered Content** - Geofencing - Triggered Emails - Triggered Messages **Optimization** - A/B Testing - Personalization - Rich Notifications - Integrations **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Engagement** - Coupons and Promotions **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Brand Optimization - Predictive Analytics **Multichannel** - Web - Email - Mobile **Personalized Content** - Recommendation Engine - Personalized Discounts - Website Personalization **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Analytics - Digital Adoption Platform** - Analytics **Agentic AI - Personalization Engines** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Digital Adoption Platform** - Adaptive Learning **AI Content Generation - SMS Marketing** - AI SMS **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Variation Testing** - A/B Testing - WYSIWYG Editor - Conversion Goal - Percentage of Traffic - Confidence Level - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Netcore Customer Engagement Platform Alternatives - [MoEngage](https://www.g2.com/products/moengage/reviews) - 4.5/5.0 (509 reviews) - 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