Show rating breakdown
Save to My Lists
Paid
Claimed
Optimized for quick response

Work-Relay Reviews & Product Details - Page 2

Work-Relay Overview

What is Work-Relay?

Work-Relay is a Salesforce-native workflow solution designed to streamline the delivery of products and services to end-customers. This software facilitates the automation of complex workflows, ensuring that tasks are completed efficiently by the appropriate resources within a specified timeframe. By integrating seamlessly with Salesforce, Work-Relay provides a robust platform for businesses to enhance their operational efficiency and improve overall productivity. Targeted primarily at organizations that rely on Salesforce for their customer relationship management (CRM) needs, Work-Relay is particularly beneficial for teams that require coordination across various individuals, departments, and systems. The solution is versatile and applicable across multiple industries, making it suitable for businesses looking to optimize their workflow processes. Whether in sales, customer service, or project management, Work-Relay helps teams manage their tasks more effectively, reducing the likelihood of bottlenecks and miscommunication. One of the key features of Work-Relay is its ability to automate complex workflows. This automation minimizes the need for manual intervention, allowing employees to focus on higher-value tasks rather than getting bogged down in repetitive processes. Additionally, Work-Relay offers customizable workflow templates that can be tailored to meet the specific needs of different teams or projects. This flexibility ensures that organizations can adapt the solution to their unique operational requirements, enhancing its effectiveness. Another significant advantage of Work-Relay is its role as a single system of record. By consolidating information and workflows into one platform, it eliminates the confusion that can arise from using multiple tools or systems. This centralization not only improves data accuracy but also fosters better collaboration among team members. With all relevant information readily accessible, teams can make informed decisions quickly, further accelerating the delivery of services and products to customers. Overall, Work-Relay stands out in the workflow automation category by offering a comprehensive solution that integrates seamlessly with Salesforce. Its focus on automating workflows, enhancing coordination, and providing a unified system for managing tasks makes it an invaluable tool for businesses aiming to improve their operational efficiency and customer satisfaction.

Work-Relay Details
Product Website
Languages Supported
English
Show LessShow More
Product Description

Work-Relay is a business process and workflow optimization app for Salesforce.

How do you position yourself against your competitors?

Work-Relay is a comprehensive workflow management platform built to streamline complex processes and project management for companies across various industries. Unlike traditional project management tools that often struggle with intricate, multifaceted processes, Work-Relay integrates seamlessly into diverse operational frameworks, allowing teams to centralize, visualize, and optimize their workflows in a single, scalable solution.

Our unique differentiators include robust, adaptable process design and orchestration, real-time visibility across teams and departments, and powerful analytics designed to adapt to the specific needs of any business operation. With Work-Relay, organizations gain the visibility needed to manage complex, cross-functional tasks, identify bottlenecks to minimize delays, reduce resource strain, and increase operational agility.


Seller Details
Seller
Neostella
Company Website
Year Founded
2019
HQ Location
Milwaukee, US
LinkedIn® Page
www.linkedin.com
297 employees on LinkedIn®
Description

Neostella is a global enterprise software and solutions company that empowers organizations with the technology resources they need to exceed goals and push the boundaries of what is possible. Offerings include Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. In addition to technology solutions, Neostella provides a wide range of professional services designed to help customers reap maximum ROI from their technology investments. With offices in four countries around the globe, the Neostella team is committed to providing exceptional customer support
4/7.


Lisa B.
LB
Overview Provided by:

Recent Work-Relay Reviews

Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Highly responsive team"
Allows creating complex business processes quickly without code. It's quick so spin them up.
Tim S.
TS
Tim S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Getting stuff done / Love the process"
Setting expectations while building a process. Even when you have a mature business, sometimes responsibiliities are missed or even a process hasn'...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Most Helpful Business Process Automation on Salesforce"
It allowed us to implement our end-to-end business process, which actually consists of many inter-connected processes, and manage it as a single ho...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Work-Relay Media

See the power of Work-Relay in this 80 second demo.
Play Work-Relay Video
See the power of Work-Relay in this 80 second demo.
Learn from a real-life customer how Work-Relay helps organizations elevate their customer experience and gain advocates by creating process consistency and professionalizing across the entire organization.
Play Work-Relay Video
Learn from a real-life customer how Work-Relay helps organizations elevate their customer experience and gain advocates by creating process consistency and professionalizing across the entire organization.

Official Downloads

Answer a few questions to help the Work-Relay community
Have you used Work-Relay before?
Yes

14 Work-Relay Reviews

4.8 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
14 Work-Relay Reviews
4.8 out of 5
14 Work-Relay Reviews
4.8 out of 5

Work-Relay Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Work-RelayQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
BG
Vice President
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Work-Relay?

Customer Support is the best! They walk us through our current process communicated, identified needs, and help with ease of implementation. Review collected by and hosted on G2.com.

What do you dislike about Work-Relay?

There are no complaints. The hold up is finding time on our side to sit down and write out needs and process steps currently in place. Review collected by and hosted on G2.com.

What problems is Work-Relay solving and how is that benefiting you?

Work Relay is helping teams understand where projects are in the stages identified from sold to install. Teams are also able to understand which projects are on target, which projects need attention, and which ones are in jeopardy of missing the target due date. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Work-Relay?

I like that Work-Relay is an extremely versatile tool, that can be applied in many different business applications. Streamlining business processes is easy when you have Work-Relay. Review collected by and hosted on G2.com.

What do you dislike about Work-Relay?

The biggest, and possibly only downfall of Work-Relay, is its requirement for the whole team using the tool needing to buy-in and make the switch to the more streamlined, efficient, Work-Relay process. If teams aren't using the new Work-Relay process, then its huge upside is not realized. Review collected by and hosted on G2.com.

What problems is Work-Relay solving and how is that benefiting you?

Work-Relay helps our voice team, comprised of many different departments, streamline their business processes. These processes are greatly deadline dependent, and Work-Relay allows them to work in parallel when possible, and reduce downtime in between steps. Review collected by and hosted on G2.com.

Verified User in Consulting
CC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Work-Relay?

The user interface is very intuitive to create complex workflows in Salesforce where native tools fall short Review collected by and hosted on G2.com.

What do you dislike about Work-Relay?

As of now, I dont see any downsides. I hope to continue to leverage the tool for complex workflows Review collected by and hosted on G2.com.

What problems is Work-Relay solving and how is that benefiting you?

Helping plan and create units of work for complex processes Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Work-Relay?

Allows creating complex business processes quickly without code. It's quick so spin them up. Review collected by and hosted on G2.com.

What do you dislike about Work-Relay?

Forms complex capabilities and mobile experience can be improved Review collected by and hosted on G2.com.

What problems is Work-Relay solving and how is that benefiting you?

Business Process automation Review collected by and hosted on G2.com.