Julia K.
JK
Julia K.
Washtenaw Success by 6 Great Start Collaborative Intern
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Effortless Nonprofit Grant Management"
5/5
What do you like best about Neon CRM?

I use the moves management section of Neon CRM to organize and track grants for the nonprofit I work for. It allows me to share documents and information easily with coworkers and keeps me on track. I like how easy it is to use and the drag and drop feature for attachments. The initial setup was very easy, and our coordinator was so helpful. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I wish I could assign multiple people to a grant, since we do work in teams sometimes Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

It’s great to hear that Neon One is making it easy to organize and track grants while sharing documents with your team! We appreciate your feedback regarding assigning multiple users to a grant, as we know how vital collaboration is. Please know we will pass this specific suggestion to our product team as we look for ways to better support team-based workflows.

Adrienne B.
AB
Adrienne B.
Marketing & Events Manager
Mid-Market (51-1000 emp.)
"All-in-One Solution with Outstanding Support"
5/5
What do you like best about Neon CRM?

Neon CRM offers a robust suite of tools and integrations that make it efficient to use instead of having to login to multiple separate software. Plus, their customer service is top notch! I highly suggest adding on the data migration option - - it's well worth the cost! Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I haven't found any downsides yet! The only challenge I personally experienced was accurately mapping the data from our old CRM (Blackbaud Raiser's Edge NXT) into Neon CRM because of the difference in terminology. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

Thank you for the wonderful feedback! We are thrilled to hear that moving to our integrated relationship management platform is saving you time and simplifying your daily workflow. It is great to know that our support team and data migration services helped make your transition smooth and successful!

Verified User in Fund-Raising
AF
Verified User in Fund-Raising
Small-Business (50 or fewer emp.)
"Intuitive CRM with Room for Integration Improvement"
3.5/5
What do you like best about Neon CRM?

I find Neon CRM intuitive and easy to use, which is a huge plus. They provide great resource guides and have monthly open office hours, which are super helpful. I also appreciate their great customer service. It's nice to see that they keep investing back into the platform based on user feedback, which is evident in many of their new offerings and stylistic choices. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I don't like that their events feature is not suited for raffles or merchandise sales. There are also not many integrations. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

Thanks for the feedback, Eli! We're so glad you're happy with our continuous updates and that our customer service has been a positive experience for you. We appreciate your specific feedback on reporting and events. Currently, Neon CRM offers an integration with ClickBid, a third-party solution designed specifically for auctions. This integration helps you run auctions smoothly while keeping all your donor data in Neon CRM. We're always looking for ways to improve our tools, and your feedback is a valuable part of that process.

See how Neon CRM improved
JB
John B.
Treasurer
Small-Business (50 or fewer emp.)
"Solid CRM for small nonprofits."
3.5/5
What do you like best about Neon CRM?

Neon was easy to get started with and they are regularly introducing new features and improving existing functionality. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

Subscription pricing is increasing rapidly and some features that were originally available in all subscrition tiers have now been removed from the cheaper subscriptions. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

It’s great to hear that Neon One has been a solid tool for handling your event registrations and keeping track of your engagement history! We appreciate your kind words about our new features, and we truly hear your feedback regarding pricing and subscription tiers. We are proud to offer revenue-based pricing, so your costs remain sustainable and are not punished for growing your contact lists. We value your feedback as we strive to make our pricing even more affordable.

Kristen T.
KT
Kristen T.
Owner
Small-Business (50 or fewer emp.)
"One-woman band tool"
5/5
What do you like best about Neon CRM?

Our association is an army of one full-time employee and two part-time. The two part-timers are the one who uses Neon. Neon CRM has made it decently easy to do events, donations and membership. We do pay for the tech support, which has been totally worth it. I would highly recommend paying for that option, even if only for a year. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

The downsides are, as a small association, I can't implement everything I want to because there's not enough time. I think there are so many bells and whistles in the reporting elements, it makes it tough to understand, especially with the if/then statements required. It would be lovely to have a 'Top Ten Reports' option you could just chose and click to download. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

Thank you for sharing this feedback. We’re so glad to hear that Neon CRM has made event, donation, and membership management easier for your team, and we appreciate you highlighting the value of our support. We understand reporting can be complex, and we're always looking for ways to improve usability and make it easier to get the data you need. Your idea for a 'Top Ten Reports' option is an excellent suggestion that we will pass along to our product team.

CG
Clayton G.
Executive Director
Small-Business (50 or fewer emp.)
"Perfect Fit for Small Nonprofits, Great TA and Support"
5/5
What do you like best about Neon CRM?

Everyone at NEON has been responsive and caring. Highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

Would love to see volunteer management included in a very user-friendly way that can be linked to our website. Review collected by and hosted on G2.com.

Response from Beau Mourer of Neon CRM
Edit edit

Hey Clayton, thanks for your review! Our implementation team is highly dedicated to ensuring that your set up process is the best it can be so that your transition to Neon CRM is seamless and you're able to hit the ground running. Glad you've been able to gather and analyze your donor data and make progress on your fundraising goals! In terms of support, we offer a variety of options. Included with all packages is unlimited ticket support and access to our Support Center + Neon One Academy. Additionally, you can sign up for our open office hours and group training sessions to meet with our team and your peers in real time. We host monthly webinars reviewing all of the product enhancements we released that month as well. If you need additional support, you can also always purchase live chat and phone support or extended training hours with our consulting team. Thanks again for your review!

Samantha H.
SH
Samantha H.
"Good All-in-One Platform with Navigation Challenges"
1.5/5
What do you like best about Neon CRM?

I find Neon CRM good for managing donations, events, the member portal, and volunteers all in one place. It's also effective for increasing engagement and keeping everyone on the same platform. Plus, they have good customer support. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I find Neon CRM confusing and not easy to navigate. Pulling data and managing leads is very difficult and not intuitive. I think redoing the entire system would improve usability. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

Thanks for the detailed review! We are glad to hear our support team has been there for you and that the system helps you track sponsorship trends effectively. We hear your feedback on the learning curve for reports, which is why we are releasing a new, easier-to-use Report Builder. We'd love for you to see these improvements at our upcoming December Release Webinar. We think you'll love the enhancements coming very soon, which include things like the ability to run reports in the background and one-click communication from report results.

See how Neon CRM improved
Anne M.
AM
Anne M.
treasurer, marketing, donor retention, fundraising
Small-Business (50 or fewer emp.)
"Product works well and offers a lot of training tools and support using the CRM."
4.5/5
What do you like best about Neon CRM?

Keeps donations safe, tracked and organized and has integrated donation forms and event forms. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

The biggest issue is the new donor and event forms don't support multiple pricing on tickets to events, such as at a banquet when we sell tables for 8 or 10 guests and at different pricing levels. I have to use the Legacy forms which are much more cumbersome to work with. Also some of the reports and linked reports don't work right. For example, if I click on the number of donations within the Fundraiser page, that hotlink lists everyone who donated to at fundraiser, but in real-time, NOT just what they donated to that particular fund; this is not helpful at all. The data needed is specific to what they donated and when to THAT fundraiser. I also think the shade of grey that is used on the internal tabs is way too light colored and should be darker. I don't even notice there there are tabs because it is so light! Twice now, I've contacted support when I've gone back to see tabs that are just very pale grey words, not even a tab-like graphic to make it look like tabs. It should be darker. Review collected by and hosted on G2.com.

Response from Tim Sarrantonio of Neon CRM
Edit edit

Thank you for sharing this detailed feedback. We're grateful for the time you took to highlight what's working well, like our donation tracking and forms, as well as where we need to improve. We've heard you on the issues with the new forms and reports, and our team is actively working on updates to address these specific pain points. Keep an eye out for updates to our event and peer-to-peer fundraising tools in the coming months, which we believe will make a big difference for you. We’ll also be looking into the reports and the lighter shade of grey you mentioned. Our goal is to make sure your experience is not only functional but also intuitive and visually clear.

See how Neon CRM improved
Verified User in Fund-Raising
IF
Verified User in Fund-Raising
Mid-Market (51-1000 emp.)
"Responsive to Feedback and Continuously Improving"
4/5
What do you like best about Neon CRM?

They are always willing to take feedback and make improvements on the system. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

Sometimes, there are certain reports that I would love to have (last gift type), but the implementation of unique reports do take a while for it to appear. They do sometimes focus too much on event-based fundraising features. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

We’re thrilled that Neon CRM is helping you keep your data clean, organized, and ready for action! Thank you for the feedback on “last gift type” reporting and our feature focus—we truly value your feedback as we continue to sharpen our reporting features.

Blake P.
BP
Blake P.
Executive Director
Small-Business (50 or fewer emp.)
"Outstanding Customer Support Sets Neon Apart"
4/5
What do you like best about Neon CRM?

Customer support is incredibly responsive and helpful. I especially appreciate the customer service of a Neon rep reaching out to discuss platform changes throughout the year, not just before contracts are up. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

Nothing to report. We've loved it since we switched. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

Thank you for this wonderful review! We're delighted to hear that our responsive and proactive customer support has been an asset to you. It's fantastic to know that as a one-person office, Neon CRM is helping you save a ton of time by keeping everything so well organized, allowing you to redirect your focus to fundraising and program management! We appreciate you taking the time to share your positive experience.