I really like Neon CRM for its easy report creation, and all the pre-made reports it offers. It has lots of automation and workflow options, which is a big plus compared to our former CRM. The pricing model is better for our organization, and I also find ease in reporting to be a significant benefit. Having my own support person was really helpful during the setup, and the step-by-step process was useful. Review collected by and hosted on G2.com.

It's a little bit clunky on the patron side. The system emails and letters are a bit rough and not the smooth professional image I try to uphold. Simple things like dates are formatted as 4/2/26 instead of a more formal option like April 2, 2026, but I understand that particular fix is coming. It's a pretty sharp learning curve, but customer support/chat has been really helpful. The data conversion was more challenging; we had to get creative and the IT team had to do some extra merging to help us. Review collected by and hosted on G2.com.

I love being able to have all our data in one place. Having the features of grants, donors, store, tracking letters and emails, all in one place, is proving invaluable. Customer support is always appreciated. They are knowledgeable and professional. Getting started was easy enough, especially with the assistance of the onboarding expert. Review collected by and hosted on G2.com.

The hitches along the way. I love that there are new releases every month, as many of these smaller usability details are being addressed. It's been a year and a half, and I still feel like I need a master's degree in reports to extract the information. It also requires a lot of trial and error to figure out what data to input in the first place for our specific needs. We knew that QuickBooks wouldn't sync to Neon, but we still wish it could. Review collected by and hosted on G2.com.

I use Neon CRM as the primary CRM for the organization I work for, Asian American Arts Alliance (A4). It saves us time by providing a centralized location for events, donations, fundraising campaigns, pledges, surveys, and forms. Our contacts and data are much more organized now. I like Neon CRM's multi-functionality because it prevents us from having to use multiple different platforms that don't speak to each other for our data. Review collected by and hosted on G2.com.

Neon CRM is sometimes not very user-friendly and is currently in a transition phase between legacy and next-generation interfaces, which often results in glitches. I've found myself resorting to Neon help and escalating glitches to the product team very often recently. I wish they would roll out updates more often, as their surveys and forms are in dire need of a UX update. Review collected by and hosted on G2.com.

Neon CRM is a very easy system to use and navigate. One of my favorite features is the reporting, which makes it simple to find the information I need. Review collected by and hosted on G2.com.

There haven’t been too many downsides, but two come to mind: first, I’m not able to do a donation batch in Neon, we do utilize the mass upload through a spreadsheet. Second, the donation detail report doesn’t include a criteria option that I need for the query portion. Review collected by and hosted on G2.com.

Consolidation of all donor accounts and streamlining communication flow Review collected by and hosted on G2.com.

There is a great deal to learn and its not always easy to access the information without some search. A native AI search engine within NEON would be awesome Review collected by and hosted on G2.com.

I really enjoy the workflows in Neon CRM. Being able to set notifications for myself, like when we might expect an installment, or automatically assigning people to groups based on their attendance at events, is extremely useful. I also think the fundraising tools are excellent; you can have large campaigns with subcampaigns nested within them. It's useful for setting goals as an organization and even being able to visualize it on a progress meter and put it on our website if we choose. Review collected by and hosted on G2.com.

I think the deduplication tool could use some work, and it is frustrating not being able to delete certain imports. It just doesn't always detect duplicates in the way it should and will flag accounts as duplicates based on the same address when they share an employer. It is extremely frustrating and the biggest drawback that Neon CRM does not have a functioning app. The initial setup was definitely quite the undertaking for my organization. Review collected by and hosted on G2.com.

Neon is great for being able to manage all of our different use cases, including events, memberships, report building, etc.

The customer service team is great and very quick to respond when I have questions.

There have been lots of improvements recently to the system which has made it much better. Review collected by and hosted on G2.com.

There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place. E.g, sending out an event confirmation email for example requires you to set up an email in a completely different part of the system.

I would like better capabilities for building live dasboards. Review collected by and hosted on G2.com.

NEON is a straightforward and fairly comprehensive CRM. Onboarding and data import was painless, and the tools and reports available to us meet our needs. Pricing is competitive. It recently completed a five-year overhaul which was not without growing pains, but has resulted in much more robust capabilities, especially around donation and event management. Review collected by and hosted on G2.com.

Our experience with the customer service and support side of NEON has strongly improved, though depending on the issue a fix can still take longer than we feel it should. That being said, absolute credit is due for massive strides taken in this area. Review collected by and hosted on G2.com.

Native volunteer, event, and ticketing—everything in one place. Review collected by and hosted on G2.com.

I’m having trouble finding a report that shows all volunteers who have signed up for specific events and shifts. Review collected by and hosted on G2.com.

The cost for what Neon can do is pretty incredible! It's user-friendly and there are so many tutorials when help is necessary. Review collected by and hosted on G2.com.

Lack of planned giving records management. Review collected by and hosted on G2.com.