Wes H.
WH
Wes H.
CEO & Cofounder
Small-Business (50 or fewer emp.)
"Highly Supportive Staff"
4.5/5
What do you like best about Neon CRM?

The data collection on our participants in our adapted sports programming, especially with the legacy event format Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I wish the event set up was more flexible, e.g. session registration restrictions Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

Hi there! We’re so glad to hear that Neon One is helping you streamline data collection for your athletes, donors, and volunteers. We introduced multi-session events last month to provide the exact flexibility you're looking for, allowing you to manage complex events and set specific registration restrictions for different sessions. This new capability allows you to easily create unique sessions for your events, each with different dates, times, capacity limits, pricing, locations, presenters, and more options to configure to meet your needs!

See how Neon CRM improved
Verified User in Legal Services
AL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Neon CRM is perfect for non-profits!"
5/5
What do you like best about Neon CRM?

Neon CRM provides a centralized hub for donor profiles, giving histories, volunteer records, and organizational contacts. This integration makes it easier to understand supporter engagement over time and tailor communications accordingly. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

Some team members find Neon CRM less intuitive at first, especially if they are transitioning from simpler tools like spreadsheets or basic mailing platforms. Investing time in training upfront pays off, but there can be an initial learning curve. Review collected by and hosted on G2.com.

Response from Matt Semyck of Neon CRM
Edit edit

It's great to hear that Neon CRM is helping you keep up with old and new donors so that you can grow your volunteer base, thats exactly why we do what we do! We hope that too many features isn't necessarily a bad thing! Thanks for being a Neon One customer :)

Debra S.
DS
Debra S.
Administrative Consultant
Small-Business (50 or fewer emp.)
"Easy to Use CRM with Broad Applicability for Fundraising, Membership & Newsletters"
5/5
What do you like best about Neon CRM?

Ease of use and wide range of applicabiliity for a crm.i.e., fundraising, membership, newsletter. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I can’t create separate usage areas where notes remain private within that specific area. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

We’re so glad to hear that Neon One's ease of use is helping you streamline your fundraising, memberships, and newsletters for better donor relationships. Good communication is so important!

Regarding your note on privacy, you can achieve this today by setting up a custom User Group and selecting the "No Access to Other Users' Account Notes" permission under the Accounts settings. This ensures sensitive notes remain private and are only visible to the specific team members you authorize.

See how Neon CRM improved
Enrique L.
EL
Enrique L.
Marketing and Communications Manager
Small-Business (50 or fewer emp.)
"Great experience and getting better"
5/5
What do you like best about Neon CRM?

Neon CRM has made impressive strides in modernizing its platform. The team clearly cares about user experience, with a sharper look, improved usability, and a marketing team that’s delivering great resources like an expanded webinar series. It’s exciting to see a product evolving in such a strong, user-focused direction. I also thoroughly appreciate the advanced customization options and hope they continue to add more abilities for integration with other apps. Customization for us is a HUGE priority. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

The organization of Global Settings and individual event/contact/list/report/forms/themes etc. settings can be a bit confusing. The logic seems to be inconsistent at times. But as I mentioned in what I like about Neon CRM, it feels like the current product team is making an effort to bring the UX up to date and they've been successful so far. Review collected by and hosted on G2.com.

Response from Tim Sarrantonio of Neon CRM
Edit edit

Oh gosh, tackling the Global Settings is certainly an ongoing initiative—and we agree! Our goal is simplicity without sacrificing sophistication. We’re so glad you’ve noticed the strides in usability, design, and resources, and that advanced customization is helping you keep everything on brand. We’ll keep working to refine the experience while expanding integration capabilities so you can get even more out of Neon CRM.

Zanaiah B.
ZB
Zanaiah B.
Southern Region Arts and Letters Committee Collegiate Co-Chair
Small-Business (50 or fewer emp.)
"Neon CRM has saved our organization's life!"
5/5
What do you like best about Neon CRM?

I appreciate the well-roundedness of Neon CRM. It provides everything that I need out of a nonprofit CRM, and the prices are great for small nonprofits. Neon CRM is very easy to use! I have been able to go in and just get started with making forms, integrating with other platforms, and generating reports. I feel like the implementation process has been incredibly smooth from beginning to end! The customer support at Neon ONE has been incredible! Any time I have a question, I submit a ticket, and someonesolves it for me just a few hours later. I use Neon One every day when I am working at my organization! 10/10 platform! I am so glad that we invested and got Neon CRM. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

The only complaint I have about Neon CRM is that I wish I found it sooner. Review collected by and hosted on G2.com.

Response from Tim Sarrantonio of Neon CRM
Edit edit

We're so thrilled to hear this, Zanaiah! We cannot wait to support your organization's growth journey and will make sure the support team hears about your positive experience. If you need anything, we're here for you.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Best-Value CRM with a Feature-Rich Toolkit"
5/5
What do you like best about Neon CRM?

It has a very complete set of features and is the best value for the dollar spent. I have checked out many CRMs and it is the best value by far. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

It has so many features that it is difficult to keep up with all of them. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

We’re thrilled to provide the best value for your mission through our feature-rich toolkit! We know a robust platform can feel like a lot to navigate, but we love that you’re noticing our constant updates and improvements.

Jolie P.
JP
Jolie P.
"Effortless Fundraising Management with Customizable Tools"
4/5
What do you like best about Neon CRM?

I love using Neon CRM because it centralizes all our essential information like donors, donations, and event details, streamlining our operations and solving many of our organizational problems. I find the platform incredibly easy to use, which enhances our efficiency and reduces the time spent on managing these aspects. The customizable donation forms are particularly valuable, offering the flexibility to tailor them to our needs. Additionally, the convenience of integrated QR codes makes the donation process smoother and more accessible for our contributors. Overall, the simplicity and convenience offered by Neon CRM are highly appreciated aspects of the product. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

NA Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

Thank you for your review! We are delighted to hear that you love using Neon CRM because it is streamlining your operations and centralizing all your essential information in one place. It's fantastic to know that the platform's simplicity and the customizable donation forms and integrated QR codes are enhancing your fundraising efficiency and convenience. We truly appreciate you sharing your positive experience.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Good Basic CRM with Limited Customization and Collaboration"
2.5/5
What do you like best about Neon CRM?

Fairly user friendly - good built in onboarding materials. One place to keep all information and event registrations. Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

Feels clunky compared to other CRMs I have used. Quite basic, does not allow for as much customization of reports and fields as I would like. Also would like more ability to work directly in the CRM with my fellow development and communications colleagues. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

It’s great to hear that Neon One provides one place to keep all information and event registrations with helpful onboarding materials! We appreciate your feedback about wanting more flexible customization and team collaboration features. Your feedback is valuable as we continue to enhance our reporting tools to better suit specific organizational needs.

Christine P.
CP
Christine P.
Executive Assistant
"Effortless Donor Management, Excel Integration"
5/5
What do you like best about Neon CRM?

I find Neon CRM so easy to use, which is great. I like that it makes Excel spreadsheets simple and user-friendly. The initial setup was easy too. Overall, I'm really satisfied with how it helps me keep track of donations and donors. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

Generating reports for me isn't as easy when I have to make them tailored to what my boss asks for. Maybe a button to ask for help where a video pops up to show you how to do certain things. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

Hi there! We are so happy to hear that Neon CRM is making it easy for you to keep track of your donors and donations. We appreciate your feedback regarding building custom reports and are currently working on ways to make this process more intuitive and provide easier access to support directly in the platform.

Verified User in Museums and Institutions
AM
Verified User in Museums and Institutions
Small-Business (50 or fewer emp.)
"A reasonably priced database that has grown with us over the years."
4/5
What do you like best about Neon CRM?

Neon has evolved over the years and continuously improves it's offerings and functionality. We have been hoping to see improvements in the events module for a while and really feel like they are working to up their game in that department. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

Customer support & the lag time on responses can be longer than expected. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

Hi there! We’re so glad to hear that Neon One has been a reasonably priced solution that has grown alongside your organization over the years. It’s wonderful that our robust reporting and segmentation tools are helping you work more efficiently, and we’re excited for you to continue exploring the improvements we’re making to the events module!

We appreciate your feedback — please know providing timely assistance is a top priority, and we are working hard to shorten those windows. Thank you for being a long-term partner and for helping us up our game with your feedback.