--- title: Neon CRM Reviews meta_title: 'Neon CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 438 reviews by the users' company size, role or industry to find out how Neon CRM works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 438 scale: '5' date_modified: '2026-08-08' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Neon CRM Reviews **Vendor:** Neon One, LLC **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 438 ## About Neon CRM Neon CRM is the nonprofit relationship management platform that empowers small and midsize nonprofits to make and maintain the personal connections that drive real, long-term growth. Instead of juggling disconnected tools and spreadsheets, your team can manage fundraising, communications, events, and supporter data in one intuitive, modern platform—giving you a complete view of every supporter relationship. With all your data and tools in one place, Neon CRM provides a true 360° view of your supporters. You can see how donors give over time, how volunteers engage, and how participants show up across campaigns and events. This insight makes it easier to spot opportunities, like turning a first-time donor into a monthly supporter or nurturing a long-time volunteer into a future major giver. Neon CRM’s powerful fundraising tools help you raise more while building a stronger, more connected community. Create flexible, conversion-friendly donation forms, run targeted campaigns, and grow a sustainable recurring giving program. Engage supporters with built-in tools for peer-to-peer fundraising, volunteer management, memberships, and events—all fully connected to your donor data so every interaction deepens the relationship. As your organization grows, Neon CRM helps ensure you’re always communicating with purpose. You can easily set up automated welcome series, timely thank-you messages, and thoughtful re-engagement emails that feel personal and authentic. These automations save your team hours of manual work while ensuring supporters receive the right message at the right time—strengthening trust and increasing donor loyalty. Putting personal connections first leads to measurable results. Nonprofits using Neon CRM see an average donation growth of 33% in their first year. By unifying data, reducing manual work, and enabling more meaningful engagement, Neon CRM helps organizations grow without losing the human touch that makes their mission matter. Free live chat, email, and phone support are included with every Neon CRM plan! With a dedicated U.S.-based support hub, 24/7 intelligent troubleshooting, faster response times, and expanded weekend availability, Neon One now provides industry-leading customer support. At Neon One, we believe your technology should grow with you. That’s why Neon CRM offers fair, affordable pricing on a sliding scale based on your organization’s revenue, not the number of contacts in your database. You can focus on building relationships and increasing impact, confident that your platform is designed to support you at every stage of growth. ## Neon CRM Pros & Cons **What users like:** - Users commend the **ease of use** of Neon CRM, appreciating its intuitive design and swift navigation for all team members. (56 reviews) - Users value the **intuitive design and comprehensive features** of Neon CRM, making nonprofit management seamless and effective. (43 reviews) - Users praise the **responsive and caring customer support** of Neon CRM, enhancing overall satisfaction and experience. (33 reviews) - Users praise Neon CRM for its **responsive support and efficient donor management** , making record creation and donation entry seamless. (33 reviews) - Users appreciate the **all-in-one solution** of Neon CRM, simplifying nonprofit tasks for better efficiency and ease of use. (22 reviews) - Users find Neon CRM **intuitive and user-friendly** , enhancing their experience with effective training and dedicated support. (22 reviews) - Reporting (21 reviews) - Donations Management (20 reviews) - Continuous Improvement (19 reviews) - Report Generation (17 reviews) **What users dislike:** - Users find the **difficult learning** curve challenging, often needing additional training and support to navigate advanced features. (20 reviews) - Users find Neon CRM's reporting and event management features **not intuitive** , leading to confusion and inefficiency in usage. (20 reviews) - Users find Neon CRM **lacking essential features** , as many functionalities require manual setup and have limitations. (16 reviews) - Users find the **missing features** in Neon CRM frustrating, limiting their ability to manage data effectively and efficiently. (16 reviews) - Users struggle with **inefficient reporting** , finding the updated features complicated and challenging for non-experts to navigate. (15 reviews) - Users find the **poor reporting** of Neon CRM challenging, requiring extensive filtering and setup for desired outcomes. (14 reviews) - Learning Curve (13 reviews) - Users find the **report generation** process challenging due to unavailable filters and a steep learning curve. (12 reviews) - Clunky Interface (11 reviews) - Users report frustrations with **poor customer support** , citing long wait times and inadequate assistance even with a subscription. (11 reviews) ## Neon CRM Reviews ### 1. Streamlined Donor Management with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Sade P. **Reviewed Date:** February 17, 2026 **What do you like best about Neon CRM?** The thing I like the most about Neon CRM is that we're able to really see all of the different contributions once we get our department up and running. We'll be able to see all of our donors and continue to see what's working and what's not working with the different feedback and analytics that are provided within Neon CRM. Also, the initial setup was pretty easy with a lot of guidance, and the support team is very helpful. They reach out as needed to remind us and keep us on the right track, which helps us fall in line with our goals for the system. **What do you dislike about Neon CRM?** N/A at the moment **What problems is Neon CRM solving and how is that benefiting you?** I use Neon CRM to streamline reaching our yearly, monthly, and quarterly goals. It centralizes donor information, facilitating communication and outreach, and helps introduce us to new donors with their subscriptions. **Official Response from Nick Zmudzinski:** > Thank you so much for the kind words! We’re thrilled to hear that our support team has been helpful and that Neon One is helping you streamline your goals by centralizing donor information. It's great to know that our analytics and guidance are keeping your department on the right track for success! ### 2. Predatory Tactics **Rating:** 0.0/5.0 stars **Reviewed by:** Leah G. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Neon CRM?** Intuitive design, easy to navigate and use. **What do you dislike about Neon CRM?** From having been a dedicated customer of NeonOne for the last 4-years, I was recently dismayed to have received terrible customer service when our sales rep, Joe, would not allow a cancellation of an expensive add-on product on the date of renewal. I had felt that the organization had been a friend and partner to nonprofit organizations, but it has been become apparent that they employ unfair tactics to lock small and financially vulnerable organizations into predatory practices. What a disappointment, especially in these incredibly difficult times for nonprofits in the USA **What problems is Neon CRM solving and how is that benefiting you?** Neon one has many features like email, events, and membership. **Official Response from Nick Zmudzinski:** > Thank you for being a dedicated partner over the last four years. We apologize for the frustration caused by one of your add-ons automatically renewing. It's our goal to be a supportive guide for your organization, and we take your concerns seriously. We've escalated this to our Customer Success team, and they are following up with you directly regarding your add-on cancellation. We truly value being able to support your organization and want to ensure you are supported. ### 3. Neon CRM is a powerful tool that improves our nonprofits capabilities. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Neon CRM?** We are much more efficient, our data is more secure, and we have the ability to do things we were unable to do before, such as better analyze emails, track fundraising campaigns, and link donations to QuickBooks Online. **What do you dislike about Neon CRM?** It can be somewhat complicated and so we don't have many people at our small nonprofit who use it regularly. Also, the survey function is due for an update. We use this frequently and wish it was as up to date as other modules within Neon CRM. **What problems is Neon CRM solving and how is that benefiting you?** Our organization is raising more funds from donors through being better able to target the donors who are more likely to give. For example, before having the CRM in 2021, we sent out 1,000 appeal letters at the end of the calendar year. Now we send out about 500, and we also email them, and are bringing in more donations. **Official Response from Beau Mourer:** > Hey there, thank you for the review! Having an organized, secure, and accurate database of information is absolutely critical, and it's so wonderful hearing how your org has been able to accomplish this with Neon CRM. Thanks again :) ### 4. NeonCRM keeps getting better **Rating:** 4.5/5.0 stars **Reviewed by:** Malissa C. | Administrative Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Neon CRM?** Fairly user friendly. Support is pretty quick at responding when there is an issue. The webinars are helpful and so is the Knowledge Center Use the system daily and I think it gets easier the more you use it **What do you dislike about Neon CRM?** There are a few things that we would like the system to do, but it can't (or maybe we don't know how to make it work or the right questions to ask even) **What problems is Neon CRM solving and how is that benefiting you?** NeonCRM continues to improve. They listen to our concerns and try to add new features to help make the platform better **Official Response from Beau Mourer:** > Hey Malissa, thanks for the review! We love hearing that our customers find our webinars, support center, and support team helpful, so thank you for that feedback! If there are a few things that you wish Neon CRM was stronger at, I definitely recommend submitting your ideas to our Suggestions Portal. Our team is constantly reviewing new ideas and beginning development on the ones that our customers care most about. You can submit an idea at the link below. Thanks again :) ### 5. All-in-One Platform That Saves Time and Money **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea M. | President & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Neon CRM?** I appreciate having the ability to handle most of my nonprofit’s tasks within a single platform. This is especially helpful when it comes to reporting, as it streamlines the process. As a result, my organization saves both time and money. **What do you dislike about Neon CRM?** While the platform is very comprehensive, I sometimes find that certain tasks are not as intuitive as I would prefer. Nevertheless, the training resources and knowledge base are excellent, allowing me to easily find the answers I need without having to reach out to the company directly. **What problems is Neon CRM solving and how is that benefiting you?** We use this platform to track volunteer hours, design and send mass emails, manage donors and donations, and make use of various forms and surveys. Having all these features in one place saves us significant time and effort, which greatly increases the efficiency of our small staff. **Official Response from Nick Zmudzinski:** > Thank you for sharing your honest feedback! We are happy to hear that having your reporting, donor management, and volunteer tracking in one place is saving your organization time and money. We appreciate your note about the learning curve and are glad that our training resources have been helpful in getting you the answers you need quickly. ### 6. Neon CRM: User-Friendly, Helpful Webinars, and Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Neon CRM?** Neon CRM is very user-friendly, and anything that isn’t immediately clear is usually covered in a webinar or a help topic. We’ve also had great luck hearing back from customer service whenever we reach out. They’re thorough and quick to respond. **What do you dislike about Neon CRM?** Having a customer portal leads to some duplicate accounts, which are not always caught by the account manager. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM gives our organization a one-stop solution for many of our needs. The integration with QuickBooks has saved us a lot of time manually entering things. **Official Response from Marketing Admin:** > Thank you so much for sharing your experience with us. We are thrilled to hear that you find Neon CRM user-friendly, support helpful, and that our QuickBooks integration is saving you so much manual entry time. That said, we hear you on the hassle of duplicate accounts created through the customer portal and hope that we can continue to improve that experience for you. We truly appreciate your partnership and are glad to be your one-stop solution! ### 7. Powerful, Multi-Function CRM for Managing volunteers and Donation Collection **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Neon CRM?** The multiple functions of the CRM from emailing & texting individuals or groups to collecting donations from their payment system. **What do you dislike about Neon CRM?** Lack of calendar and/or tasks reminders and todo for accounts. The inability to cc and bcc when sending individual emails. Name tag print feature for events **What problems is Neon CRM solving and how is that benefiting you?** Having a central location to manage and update data. **Official Response from Marketing Admin:** > Hi there! Thank you for sharing your experience with us. We’re so glad to hear that having a central location to manage your data and messaging is helping your team stay organized. It’s great to know you’re finding value in our multi-channel tools, like the email and text-to-communicate features. Regarding your feedback on task management, we actually have an "Activities" feature designed specifically to help you track to-dos and reminders for your accounts. We've attached an article link here to help you get those set up so you never miss a beat with your supporters! ### 8. Feature-Rich Platform That Keeps Improving **Rating:** 4.0/5.0 stars **Reviewed by:** Emily J. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2026 **What do you like best about Neon CRM?** Once learning the system, it is easy to continue using it. There are so many different functions and connections to do what you want. They receive customer feedback for improvements and are constantly making those improvements. I like the integrations to Quickbooks and MailChimp (others are also available, but those are what I use). Customer support is normally quite responsive and quick. I log in about once a week, but it is constantly doing work in the background. **What do you dislike about Neon CRM?** Some of the features are still clunky to use/ outdated. They are not very intuitive - it takes a bit to understand how everything works and fits together. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM handles donations - automatically tracking donors, sending receipts, etc. **Official Response from Nick Zmudzinski:** > Thank you for your thoughtful feedback! We are thrilled to hear that our automation and integrations are helping you handle donations seamlessly in the background. We also appreciate your feedback regarding the learning curve; please know we are actively working to modernize features across the platform to make it more intuitive and easy to use. For example, our most recent modernization was to the Reporting module, which we hope you are enjoying. We're glad to have you with us as we continue to improve! ### 9. User-Friendly CRM with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Neon CRM?** I love Neon CRM because it is very user-friendly. It holds all of our contacts, donors, and keeps track of how much each donor donates. It offers our newsletter, campaigns, and emails—everything we need! I really appreciate how easy it was to set up initially, and the support team has been wonderful in helping us whenever we have questions. I also find creating a newsletter and adding donors and donation records very beneficial. **What do you dislike about Neon CRM?** There has been nothing I have found that I dislike. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM holds all of our contacts and donor information, tracks donations, and handles newsletters, campaigns, and emails, making it very user-friendly for our nonprofit ministry. **Official Response from Nick Zmudzinski:** > Hi! Thank you so much for sharing your experience. We are thrilled to hear that Neon One is helping your ministry stay organized by keeping your donor records, newsletters, and campaigns all in one place. It's wonderful to know our support team has been there to help you hit the ground running. We love supporting your mission by helping you build deeper connections with your community! ### 10. All-in-one CRM - it does everything! But settings menus can be annoying **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Neon CRM?** Neon CRM has everything all in one place. You can manage donations, memberships, pledges, volunteers, merchandise, and events all in one platform which helps keep constituent profiles up to date and reduces import/export or time to add information to profiles. **What do you dislike about Neon CRM?** The settings are hard to navigate sometimes and it can be a Russian nesting doll of menus to find the thing you want to edit. I often find myself asking, "Where is that email I need to edit? Is it under "Workflows", "Emails", "System Emails", etc.?" **What problems is Neon CRM solving and how is that benefiting you?** I like the updates to the email interface. The conditional logic on the forms that was just released has been great as well. **Official Response from Nick Zmudzinski:** > We love that having your data in one place helps you keep constituent profiles up to date without the constant hassle of imports and exports. We appreciate your feedback about the difference between automated, system, and campaign emails. We’re working to make our settings more intuitive so you can find exactly what you need in one easy place. It’s great to know the new conditional logic on forms and the email interface updates are already helping your team! ### 11. Intuitive Layout and Accessible Support for Nonprofits **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Neon CRM?** Neon is a nice product for nonprofits that don't need a lot of customization. The layout is fairly intuitive and the support is easily available. **What do you dislike about Neon CRM?** The volunteer module needs some more sophisticated reporting. We could use some more visibility for our lead volunteers without making them Neon users. So the lack of share-able reports is a drawback **What problems is Neon CRM solving and how is that benefiting you?** Our previous system of tracking volunteers was cumbersome and required too much staff time. The ability for volunteers to select their projects and see what's coming up is a game changer. We also love the membership directory - although that could also use a more sophisticated search (e.g. date ranges on custom fields.) **Official Response from Nick Zmudzinski:** > It’s wonderful to hear that our intuitive layout and volunteer tools are saving your team time and making project management a breeze! We appreciate the specific feedback on volunteer reporting and directory search filters, as these insights help us refine our platform. We’re committed to making your experience even better as you build the personal connections that drive growth. ### 12. Data Management at your fingertips made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Neon CRM?** I appreciate having all the data in one place along with a program that can generate automatic letters, emails, campaigns and numerous reports, self created reports, and manage events with registration in a simple format. **What do you dislike about Neon CRM?** Creating a new event or campaign is sometimes is a bit confusing. I could use more training in these areas as well as more practice. **What problems is Neon CRM solving and how is that benefiting you?** Follow up communication with donors and clients is very helpful especially with automatic thank you letters and emails. **Official Response from Nick Zmudzinski:** > Thanks for the review! It is great to hear that having your data, automated emails, and reporting in one place is working well for you. We appreciate your dedication during the initial setup, and we are continuously working to improve our training resources to make getting started as simple as possible. ### 13. Feature-Rich Platform — More Than Just Donor Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Neon CRM?** So many different functionalities. Much more than just a donor management system. **What do you dislike about Neon CRM?** The form builder, registration setup, and email/letter templates are clunky and difficult to format exactly how I would prefer. **What problems is Neon CRM solving and how is that benefiting you?** Neon helps us keep track of our donors, reach out to our stakeholders with our email newsletter, keep an updated directory of stakeholder information, and easily generate reports when needed. **Official Response from Marketing Admin:** > We are delighted to hear that you are loving our diverse functionalities and that Neon CRM is helping you in so many ways. We also completely understand how frustrating it can be when form builders, registrations, and templates feel clunky to format. We're always looking to improve our platform and have been rolling out enhancements in hopes of making customization smoother. We appreciate your feedback as we continue making these features easier for you! ### 14. Effortless CRM with Stellar Donor Management **Rating:** 4.0/5.0 stars **Reviewed by:** Dan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Neon CRM?** I use Neon CRM for ticket sales and customer relationships, and I particularly love how quick and easy it is for general admission events. It's great that it holds all of our customers' information, including ticket purchases, donations, and memberships. I really appreciate the ease of looking up customer data and how well the donor management works. Also, the initial setup of Neon CRM was very easy. **What do you dislike about Neon CRM?** I wish they had a functional assigned seating module and the ability to sell gift certificates. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM makes ticket sales quick and easy for general events and centralizes customer information, including ticket purchases, donations, and memberships. **Official Response from Nick Zmudzinski:** > It’s wonderful to hear that Neon One helps you stay organized by centralizing your ticket sales, donations, and memberships in one place. We’re glad the initial setup was a breeze and that managing your general admission events is now quick and easy. We've shared your request for a smoother assigned seating module and gift certificate options with our product team. We’re always looking for ways to improve, so we really appreciate the thoughtful feedback! ### 15. Expensive **Rating:** 2.5/5.0 stars **Reviewed by:** Suzanne H. | Executive Director/President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Neon CRM?** There have been many new features to the system however, for our small nonprofit, it’s almost too many bells and whistles. **What do you dislike about Neon CRM?** So many news features have rolled out. It’s hard to keep up with all of the changes. And it’s hard in the nonprofit world to continue to train people as volunteers turn over quite often. **What problems is Neon CRM solving and how is that benefiting you?** Email, event invites, fliers. Creating all in one place saves our organization time and money and gives our volunteers more time to focus on our mission. **Official Response from Nick Zmudzinski:** > Hi there! It’s great to hear that having your emails, event invites, and flyers all in one place is helping your organization save time and focus more on your mission. We truly appreciate your feedback regarding the learning curve for volunteers; we know that high turnover makes training a constant challenge. We are committed to making our features more intuitive so your team can use exactly what they need without feeling overwhelmed. ### 16. Automated Workflows Shine Despite Setup Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica R. **Reviewed Date:** December 17, 2025 **What do you like best about Neon CRM?** I like the automated workflows in Neon CRM. I can set up auto triggers for very specific actions or conditions. The ability to send personalized birthday emails automatically to anyone in the database who shares their birthday is something I find really useful. I can include personalized details based on the person's account. Additionally, I appreciate the new donor welcome series that automatically sends a set of emails in a timeframe I laid out to new donors. **What do you dislike about Neon CRM?** The platform does so much and gets regular updates that it's hard to keep up and best utilize the functions. But one specific detail I'd like improved is when using the 'preferred name' token on an email, if a preferred name is not included the email will show a blank space. I wish the constituent first name was the backup instead of a blank space. Not easy setup and, again from what I understand, the team did not understand the full platform so it was not set up best for what we needed. **What problems is Neon CRM solving and how is that benefiting you?** I use Neon CRM to track donor details, handle reporting, manage donation forms, and email marketing. Automated workflows help me by sending personalized birthday emails and a new donor welcome series, which simplifies communication and engagement with our donors. **Official Response from Nick Zmudzinski:** > Thank you for sharing your feedback! It is great to hear that our automated workflows and birthday emails are helping you simplify communication and engage your donors effectively. We also appreciate your specific suggestion regarding the "preferred name" token logic and have shared this with our product team. ### 17. Outstanding Customer Service Makes All the Difference **Rating:** 4.5/5.0 stars **Reviewed by:** Susan S. | Box Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Neon CRM?** I think the best thing about Neon CRM (ArtsPeople specifically) is the customer service. When I have a question or need them to set our ticket prices, the response is always prompt. They are polite and helpful. **What do you dislike about Neon CRM?** There are a few minor things that annoy me when using ArtsPeople but they are always working on improving or implementing new features which are helpful. I don't like the editor for creating copy about shows and tickets and for sending emails to patrons. It can be frustrating that I don't have any control over setting ticket prices but I completely understand why that is. **What problems is Neon CRM solving and how is that benefiting you?** They recently made ticket scanning easier for volunteers to use. **Official Response from Nick Zmudzinski:** > Thank you so much for your thoughtful review. We are absolutely thrilled to hear that our customer service stands out for being prompt and helpful, making all the difference for you! It's great to know that the recent update to make ticket scanning easier for your volunteers has also been a benefit. We appreciate your honest feedback on the editor and pricing control—we are constantly working to improve and are always looking for ways to make the user experience smoother. ### 18. Automation That Saves Time for Small Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren H. S. | Assistant Vice President for Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Neon CRM?** I truly appreciate the opportunity to have a lot of options automated, saving our small team a lot of time from having to do some repetitiveness or spend a lot of time doing tasks that can easily be automated by the system. **What do you dislike about Neon CRM?** I think the reporting right now is hard for us. We are use to having something that is a bit more customizable and trying to run reports in a custom way that we track donations, event registrations, and memberships as part of our donation levels would be ideal and right now we are having a hard time doing that. **What problems is Neon CRM solving and how is that benefiting you?** The automation part and reducing the repeat tasks fora small limited staff. **Official Response from Nick Zmudzinski:** > Thank you for your review! We are thrilled to hear that our automation features are saving your small team time by reducing repetitive tasks. We also hear your feedback regarding reporting customization; the good news is that our upcoming redesign is bringing a completely new Report Builder with expanded criteria and columns to help you track donations, events, and memberships exactly the way you need to. We are confident that these improvements will make it easier to get the data you need so you can quickly take action, allowing you to do things like easily drag-and-drop report criteria and columns, and even send emails or text messages to constituents in a report results in one click. ### 19. User-Friendly Interface, Solid Integrations, and Flexible Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Neon CRM?** Very user friendly and easy to learn interface. Decent number of integrations like QuickBooks and MailChimp. Also love the range of reporting options. **What do you dislike about Neon CRM?** The form functionality is limited from what I'm used to. Occasional slow performance can happen as well. **What problems is Neon CRM solving and how is that benefiting you?** A relatively simple to use CRM for a medium sized arts nonprofit (~$2.5 revenue) for a reasonable price that integrates multiple solutions (donor management, events, programming) **Official Response from Marketing Admin:** > Thank you so much for sharing your experience! We are thrilled to hear that our user-friendly interface, robust reporting options, and integrations with tools like QuickBooks and Mailchimp are supporting your arts nonprofit's mission. Your feedback about form limitations and occasional performance dips has been passed along to our product team who is always working to improve our platforms functionality and performance. We're grateful to partner with your organization to streamline your donor management and events, and we are excited to continue helping you build meaningful connections with your community. ### 20. All-in-One Donor Tools, but Reporting and Imports Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Heidi L. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Neon CRM?** I like that Neon CRM offers many services within the same platform: donor tracking, letters, and emails. **What do you dislike about Neon CRM?** The reporting is difficult and non-intuitive. Many standard reports, like who has donated year over year for five years, are very difficult to pull. Imports are also sloppy and many duplicates get created. **What problems is Neon CRM solving and how is that benefiting you?** Neon helps with donor tracking and retention. **Official Response from Nick Zmudzinski:** > We love to hear that our letter and email tools are a core part of your daily part of how you manage relationships with your donors. We're committed to making it easier to get the data you need to answer critical questions about your donors' giving history and more, so we appreciate your feedback about the reporting hurdles—it helps us know what's most important to improve! ### 21. All-in-One for Development and Fundraising, but Still Too Manual **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher R. | Director, Human Resources & Talent Management, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2026 **What do you like best about Neon CRM?** It is an all-in-one solution for development and fundraising efforts. **What do you dislike about Neon CRM?** There are many manual actions that are needed to fully utilize it. **What problems is Neon CRM solving and how is that benefiting you?** It helps us track our volunteer and intern numbers. ### 22. Very valuable donor management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Neon CRM?** The multiple functions that allow complex assessment about donors and prospective donorsw **What do you dislike about Neon CRM?** I would like a function where I could ask questions in real time. For many situations, being directed to a video training module seems like wasting time when I want a simple answer on how to do something or make a change. **What problems is Neon CRM solving and how is that benefiting you?** It has helped us access our information more quickly and succinctly. This allows staff to work efficiently and not spend too much time trying to get information back out of the system. **Official Response from Marketing Admin:** > Thank you for sharing your feedback with us! We are so glad that our multiple functions help your team access data quickly and run complex donor assessments efficiently. We completely understand that sometimes you just want a quick, real-time answer instead of watching a training video. We're rolling out live chat and phone support options, including Ace, a 24/7 AI support agent, that can hopefully provide immediate, live help whenever you need it! ### 23. Easy Membership Tracking, but Events Module Lacks Robustness for Larger Events **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Neon CRM?** I appreciate Neon's membership module the most. It is easy to set up and has streamlined our ability to track memberships in our community. **What do you dislike about Neon CRM?** The event module is not as robust as we need. If you're an organization that hosts a few smaller events then it would be sufficient but if you regularly host larger events (50+ attendees) you would do better using a dedicated event platform. **What problems is Neon CRM solving and how is that benefiting you?** I appreciate the time they have put in to improving emails and communications. **Official Response from Marketing Admin:** > Hi there! We’re so glad to hear that our membership module simplifies your tracking and that our recent communication updates are hitting the mark. We truly appreciate the candid feedback about scaling our events module for larger crowds as your community grows. Your insights help us build more intentional features, and we’d love to hear your specific needs through our suggestions portal so we can keep growing together! ### 24. Seamless Organizational Boost, Stellar Support for Our Nonprofit **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn S. **Reviewed Date:** February 13, 2026 **What do you like best about Neon CRM?** I really like that Neon CRM allows us to stay connected to our members and community, which helps us better serve Napa County and share its history. I value the auto renewal reminders for members because it takes that step off our staff's plates. The website feature is also great because it's easy to use and update. The initial setup was fantastic as the Neon staff were so helpful and guided us through everything. **What do you dislike about Neon CRM?** I would love if forms were better integrated with the website. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM helps us achieve organization and efficiency we couldn't before, and keeps us connected to our community. We appreciate the auto renewal reminders and easy-to-update website, reducing our workload. **Official Response from Nick Zmudzinski:** > Hi there, thank you for sharing your experience! We’re thrilled to hear that Neon One is providing a seamless organizational boost and helping you stay connected to the Napa County community. It’s great that the auto-renewal reminders are saving your staff time, and we’ve noted your feedback regarding deeper form integration to make your website management even smoother. ### 25. Excellent training & resources that help nonprofits maximize the impact of Neon One’s platform **Rating:** 5.0/5.0 stars **Reviewed by:** Channing G. | Membership, Volunteer and Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Neon CRM?** The platform has streamlined our donor management and fundraising efforts, allowing our team to focus more on our mission and community impact. It’s efficient, and truly designed with nonprofits in mind. What stands out most is the level of customer support & Neon Academy. They are responsive, which in turn makes us more knowledgeable. **What do you dislike about Neon CRM?** While the platform has a slight learning curve for some of the more advanced features, the excellent support and resources, including Neon Academy, make it easy to get up to speed quickly. Neon Support will not fail you. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM has been instrumental in helping our nonprofit simplify donor management, fundraising, and event coordination. It makes handling registrations, communications, and engagement much more straightforward. While we continue to use some of their legacy forms, transitioning to their new forms has been a smooth and manageable process. **Official Response from Tim Sarrantonio:** > Thank you so much for this wonderful review! We're thrilled to hear that our platform has helped you streamline your donor management and fundraising, allowing you to focus on your mission. We are especially grateful for you highlighting our customer support and Neon Academy. We believe that providing robust training and support is crucial to our clients' success. It's feedback like yours that truly inspires our team, and we'll be sure to share your kind words with them. We are committed to being a collaborative and sincere part of your team in your journey to make good happen. ### 26. Excellent database **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Neon CRM?** You can capture as much or little information as you wish; print reports based on any criteria; do email/mail merges; set tasks; upload forms; etc, etc. The Neon Academy is great for searching procedures, and the Neon Support staff is responsive and helpful. The monthly webinars introducing new releases are very helpful and user-friendly. **What do you dislike about Neon CRM?** It is mostly geared towards donors and donations. The bulk of our income comes from events, and the system (for both legacy and new) is not really set up for our needs yet, so we must use workarounds. **What problems is Neon CRM solving and how is that benefiting you?** All required information is easily accessible by Reports - a time saver. **Official Response from Nick Zmudzinski:** > Hi there, thank you for the feedback! We’re glad our reporting tools are a time saver for you and that you’re enjoying the Neon Academy. We hear your concerns about event management and are working to make the system more flexible for organizations that rely on event revenue. We recently introduced the ability to build complex, multi-session events. Check out our January 2026 webinar to learn more about it! ### 27. Simple Yet Clunky with Responsive Support **Rating:** 3.0/5.0 stars **Reviewed by:** Lesley K. **Reviewed Date:** December 04, 2025 **What do you like best about Neon CRM?** I like that Neon CRM's interface is simple, making it easy to use. I also appreciate that the customer service is very responsive. They are quick to respond and thorough in their responses. Even though they sometimes don't reach a solution right away, they're always willing to try hard and provide detailed instructions. **What do you dislike about Neon CRM?** I find Neon CRM to be somewhat clunky. For example, the search feature is limited; you can only search addresses and not keywords. So if there's a grant I'm tracking, I can't search the name of the grant because it's not in the profile account contact info. Also, some things like reporting are not that intuitive, and the instructions available through the learning tools are not that clear or thorough. **What problems is Neon CRM solving and how is that benefiting you?** I use Neon CRM primarily for donor management. I like that it's simple, and the customer service is very responsive, quick to respond, and thorough. ### 28. Well-Priced, Powerful, and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Paul L. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Neon CRM?** It's priced well, powerful and intuitive **What do you dislike about Neon CRM?** Nothing yet! I gather I have to write more... **What problems is Neon CRM solving and how is that benefiting you?** It's helping integrate our data, and will allow us to be more systematic in our communications, among other things. **Official Response from Marketing Admin:** > Thanks for the kind words! We’re so glad to hear that Neon CRM is helping you integrate your data and be more systematic in your communications. It’s our goal to make relationship management intuitive so you can focus on those personal connections that really drive growth. We’re excited to see all the great things you’ll continue to achieve! ### 29. Streamlined CRM with Minor Duplicate Management Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Allyson P. **Reviewed Date:** February 13, 2026 **What do you like best about Neon CRM?** I like the streamlined interface of Neon CRM, where everything talks to each other. The software helps keep all our information in one place, allowing for easy reporting on donations and sign-ups. I also find the online email system easy to use, and it updates donor profiles effectively. **What do you dislike about Neon CRM?** Managing duplicates is an issue for any CRM. It's easy to go through and merge, but it's tedious and can cause poor reporting. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM keeps all our information in one place, allowing for easy reporting on donations and sign-ups. I like the streamlined interface where everything talks to each other, and the online email system is easy to use and updates donor profiles. **Official Response from Nick Zmudzinski:** > It’s wonderful to hear that Neon One's streamlined interface helps you keep all your information in one place for easy reporting! We understand that managing duplicates can be tedious, so we want you to know we are actively improving our duplicate management tools to make that process faster and less manual. ### 30. Streamlined CRM with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** November 24, 2025 **What do you like best about Neon CRM?** I love how Neon CRM is streamlined to help utilize my time better. Despite just starting to use it, I already feel pretty confident and excited to delve deeper into the system. I look forward to getting it really humming and discovering its full potential. Having one platform to manage almost all aspects of operating the organization, including expense tracing through QuickBooks, is incredibly efficient. Neon CRM stands out as a fantastic option for non-profits, offering features well-suited to their needs. **What do you dislike about Neon CRM?** I currently have an issue with membership tracking in Neon CRM. Some contacts' memberships are not appearing in the system, even when patrons have shown proof of their membership. This could be a glitch with the CRM or possibly an error from a previous director, but it necessitates reaching out to CRM professionals for assistance. **What problems is Neon CRM solving and how is that benefiting you?** I use Neon CRM to manage contacts, streamline operations, and integrate with QuickBooks, enhancing organizational efficiency. **Official Response from Nick Zmudzinski:** > Thank you for your thoughtful review. We are delighted to hear that you are already feeling confident using Neon CRM and that it's helping you streamline operations to better utilize your time! We appreciate you raising the issue with missing membership records. We understand how critical accurate membership tracking is, and we recommend reaching out to our support team at support@neonone.com right away so they can investigate the integration or data history to get that resolved quickly for you! ### 31. Effortless Nonprofit Grant Management **Rating:** 5.0/5.0 stars **Reviewed by:** Julia K. | Washtenaw Success by 6 Great Start Collaborative Intern , Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Neon CRM?** I use the moves management section of Neon CRM to organize and track grants for the nonprofit I work for. It allows me to share documents and information easily with coworkers and keeps me on track. I like how easy it is to use and the drag and drop feature for attachments. The initial setup was very easy, and our coordinator was so helpful. **What do you dislike about Neon CRM?** I wish I could assign multiple people to a grant, since we do work in teams sometimes **What problems is Neon CRM solving and how is that benefiting you?** I use Neon CRM to organize and track grants for my nonprofit. It allows me to share documents easily with coworkers and keeps me on track. **Official Response from Nick Zmudzinski:** > It’s great to hear that Neon One is making it easy to organize and track grants while sharing documents with your team! We appreciate your feedback regarding assigning multiple users to a grant, as we know how vital collaboration is. Please know we will pass this specific suggestion to our product team as we look for ways to better support team-based workflows. ### 32. All-in-One Solution with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Adrienne B. | Marketing & Events Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Neon CRM?** Neon CRM offers a robust suite of tools and integrations that make it efficient to use instead of having to login to multiple separate software. Plus, their customer service is top notch! I highly suggest adding on the data migration option - - it's well worth the cost! **What do you dislike about Neon CRM?** I haven't found any downsides yet! The only challenge I personally experienced was accurately mapping the data from our old CRM (Blackbaud Raiser's Edge NXT) into Neon CRM because of the difference in terminology. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM offers more up-to-date tools and capabilities than our previous CRM. It's easier to use and will save us lots of time! **Official Response from Nick Zmudzinski:** > Thank you for the wonderful feedback! We are thrilled to hear that moving to our integrated relationship management platform is saving you time and simplifying your daily workflow. It is great to know that our support team and data migration services helped make your transition smooth and successful! ### 33. Intuitive CRM with Room for Integration Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2023 **What do you like best about Neon CRM?** I find Neon CRM intuitive and easy to use, which is a huge plus. They provide great resource guides and have monthly open office hours, which are super helpful. I also appreciate their great customer service. It's nice to see that they keep investing back into the platform based on user feedback, which is evident in many of their new offerings and stylistic choices. **What do you dislike about Neon CRM?** I don't like that their events feature is not suited for raffles or merchandise sales. There are also not many integrations. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM allows us to build reporting around donations and events, and keep accurate records on giving and event tracking. **Official Response from Nick Zmudzinski:** > Thanks for the feedback, Eli! We're so glad you're happy with our continuous updates and that our customer service has been a positive experience for you. We appreciate your specific feedback on reporting and events. Currently, Neon CRM offers an integration with ClickBid, a third-party solution designed specifically for auctions. This integration helps you run auctions smoothly while keeping all your donor data in Neon CRM. We're always looking for ways to improve our tools, and your feedback is a valuable part of that process. ### 34. Solid CRM for small nonprofits. **Rating:** 3.5/5.0 stars **Reviewed by:** John B. | Treasurer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Neon CRM?** Neon was easy to get started with and they are regularly introducing new features and improving existing functionality. **What do you dislike about Neon CRM?** Subscription pricing is increasing rapidly and some features that were originally available in all subscrition tiers have now been removed from the cheaper subscriptions. **What problems is Neon CRM solving and how is that benefiting you?** Neon helps us to maintain contact info and engagement history with our growing constituent base. It is also our primary tool for handling event registrations. **Official Response from Nick Zmudzinski:** > It’s great to hear that Neon One has been a solid tool for handling your event registrations and keeping track of your engagement history! We appreciate your kind words about our new features, and we truly hear your feedback regarding pricing and subscription tiers. We are proud to offer revenue-based pricing, so your costs remain sustainable and are not punished for growing your contact lists. We value your feedback as we strive to make our pricing even more affordable. ### 35. One-woman band tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Neon CRM?** Our association is an army of one full-time employee and two part-time. The two part-timers are the one who uses Neon. Neon CRM has made it decently easy to do events, donations and membership. We do pay for the tech support, which has been totally worth it. I would highly recommend paying for that option, even if only for a year. **What do you dislike about Neon CRM?** The downsides are, as a small association, I can't implement everything I want to because there's not enough time. I think there are so many bells and whistles in the reporting elements, it makes it tough to understand, especially with the if/then statements required. It would be lovely to have a 'Top Ten Reports' option you could just chose and click to download. **What problems is Neon CRM solving and how is that benefiting you?** The CRM solves our donor, event and member management needs. The membership auto renewal was something we desperately needed and the CRM solved that for us. Also, the ability to capture the data for all individuals was greatly needed and solved. **Official Response from Nick Zmudzinski:** > Thank you for sharing this feedback. We’re so glad to hear that Neon CRM has made event, donation, and membership management easier for your team, and we appreciate you highlighting the value of our support. We understand reporting can be complex, and we're always looking for ways to improve usability and make it easier to get the data you need. Your idea for a 'Top Ten Reports' option is an excellent suggestion that we will pass along to our product team. ### 36. Perfect Fit for Small Nonprofits, Great TA and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Clayton G. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Neon CRM?** Everyone at NEON has been responsive and caring. Highly recommend. **What do you dislike about Neon CRM?** Would love to see volunteer management included in a very user-friendly way that can be linked to our website. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM solves organization challenges, especially with staff turnover. It provides a platform where new staff can be easily trained and data is tracked and managed efficiently. **Official Response from Beau Mourer:** > Hey Clayton, thanks for your review! Our implementation team is highly dedicated to ensuring that your set up process is the best it can be so that your transition to Neon CRM is seamless and you're able to hit the ground running. Glad you've been able to gather and analyze your donor data and make progress on your fundraising goals! In terms of support, we offer a variety of options. Included with all packages is unlimited ticket support and access to our Support Center + Neon One Academy. Additionally, you can sign up for our open office hours and group training sessions to meet with our team and your peers in real time. We host monthly webinars reviewing all of the product enhancements we released that month as well. If you need additional support, you can also always purchase live chat and phone support or extended training hours with our consulting team. Thanks again for your review! ### 37. Good All-in-One Platform with Navigation Challenges **Rating:** 1.5/5.0 stars **Reviewed by:** Samantha H. **Reviewed Date:** December 04, 2025 **What do you like best about Neon CRM?** I find Neon CRM good for managing donations, events, the member portal, and volunteers all in one place. It's also effective for increasing engagement and keeping everyone on the same platform. Plus, they have good customer support. **What do you dislike about Neon CRM?** I find Neon CRM confusing and not easy to navigate. Pulling data and managing leads is very difficult and not intuitive. I think redoing the entire system would improve usability. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM is a good all-in-one platform for managing members, sponsorships, donations, events, and volunteers. It helps increase engagement and keeps everything on the same platform, but navigation and data management are not intuitive. **Official Response from Nick Zmudzinski:** > Thanks for the detailed review! We are glad to hear our support team has been there for you and that the system helps you track sponsorship trends effectively. We hear your feedback on the learning curve for reports, which is why we are releasing a new, easier-to-use Report Builder. We'd love for you to see these improvements at our upcoming December Release Webinar. We think you'll love the enhancements coming very soon, which include things like the ability to run reports in the background and one-click communication from report results. ### 38. Product works well and offers a lot of training tools and support using the CRM. **Rating:** 4.5/5.0 stars **Reviewed by:** Anne M. | treasurer, marketing, donor retention, fundraising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Neon CRM?** Keeps donations safe, tracked and organized and has integrated donation forms and event forms. **What do you dislike about Neon CRM?** The biggest issue is the new donor and event forms don't support multiple pricing on tickets to events, such as at a banquet when we sell tables for 8 or 10 guests and at different pricing levels. I have to use the Legacy forms which are much more cumbersome to work with. Also some of the reports and linked reports don't work right. For example, if I click on the number of donations within the Fundraiser page, that hotlink lists everyone who donated to at fundraiser, but in real-time, NOT just what they donated to that particular fund; this is not helpful at all. The data needed is specific to what they donated and when to THAT fundraiser. I also think the shade of grey that is used on the internal tabs is way too light colored and should be darker. I don't even notice there there are tabs because it is so light! Twice now, I've contacted support when I've gone back to see tabs that are just very pale grey words, not even a tab-like graphic to make it look like tabs. It should be darker. **What problems is Neon CRM solving and how is that benefiting you?** Creating and selling tickets to events like banquets, and keeping track of donations, reporting KPIs. This benefits me to report financials to the BOD and also with fundraising. **Official Response from Tim Sarrantonio:** > Thank you for sharing this detailed feedback. We're grateful for the time you took to highlight what's working well, like our donation tracking and forms, as well as where we need to improve. We've heard you on the issues with the new forms and reports, and our team is actively working on updates to address these specific pain points. Keep an eye out for updates to our event and peer-to-peer fundraising tools in the coming months, which we believe will make a big difference for you. We’ll also be looking into the reports and the lighter shade of grey you mentioned. Our goal is to make sure your experience is not only functional but also intuitive and visually clear. ### 39. Responsive to Feedback and Continuously Improving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Neon CRM?** They are always willing to take feedback and make improvements on the system. **What do you dislike about Neon CRM?** Sometimes, there are certain reports that I would love to have (last gift type), but the implementation of unique reports do take a while for it to appear. They do sometimes focus too much on event-based fundraising features. **What problems is Neon CRM solving and how is that benefiting you?** The biggest thing is being able to have cleaner data as the old system we used was not good at organizing data and it was a mess. **Official Response from Nick Zmudzinski:** > We’re thrilled that Neon CRM is helping you keep your data clean, organized, and ready for action! Thank you for the feedback on “last gift type” reporting and our feature focus—we truly value your feedback as we continue to sharpen our reporting features. ### 40. Outstanding Customer Support Sets Neon Apart **Rating:** 4.0/5.0 stars **Reviewed by:** Blake P. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Neon CRM?** Customer support is incredibly responsive and helpful. I especially appreciate the customer service of a Neon rep reaching out to discuss platform changes throughout the year, not just before contracts are up. **What do you dislike about Neon CRM?** Nothing to report. We've loved it since we switched. **What problems is Neon CRM solving and how is that benefiting you?** As a one-person office, having a user-friendly platform with responsive customer service has really saved me time and headaches. Between emails, donor management, grant management, and so much more, I save a ton of time that I can redirect to fundraising and program management. It's great to have a platform this organized, which helps keep me organized as well. **Official Response from Nick Zmudzinski:** > Thank you for this wonderful review! We're delighted to hear that our responsive and proactive customer support has been an asset to you. It's fantastic to know that as a one-person office, Neon CRM is helping you save a ton of time by keeping everything so well organized, allowing you to redirect your focus to fundraising and program management! We appreciate you taking the time to share your positive experience. ### 41. Highly Supportive Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Wes H. | CEO & Cofounder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Neon CRM?** The data collection on our participants in our adapted sports programming, especially with the legacy event format **What do you dislike about Neon CRM?** I wish the event set up was more flexible, e.g. session registration restrictions **What problems is Neon CRM solving and how is that benefiting you?** Data collection on the athletes, donors, and volunteeers **Official Response from Nick Zmudzinski:** > Hi there! We’re so glad to hear that Neon One is helping you streamline data collection for your athletes, donors, and volunteers. We introduced multi-session events last month to provide the exact flexibility you're looking for, allowing you to manage complex events and set specific registration restrictions for different sessions. This new capability allows you to easily create unique sessions for your events, each with different dates, times, capacity limits, pricing, locations, presenters, and more options to configure to meet your needs! ### 42. Neon CRM is perfect for non-profits! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Neon CRM?** Neon CRM provides a centralized hub for donor profiles, giving histories, volunteer records, and organizational contacts. This integration makes it easier to understand supporter engagement over time and tailor communications accordingly. **What do you dislike about Neon CRM?** Some team members find Neon CRM less intuitive at first, especially if they are transitioning from simpler tools like spreadsheets or basic mailing platforms. Investing time in training upfront pays off, but there can be an initial learning curve. **What problems is Neon CRM solving and how is that benefiting you?** The platform offers solid fundraising features, including online donation forms, automated receipts, recurring gift tracking, and campaign dashboards. These tools help our non-profit streamline the giving process and provide visibility into fundraising performance. **Official Response from Matt Semyck:** > It's great to hear that Neon CRM is helping you keep up with old and new donors so that you can grow your volunteer base, thats exactly why we do what we do! We hope that too many features isn't necessarily a bad thing! Thanks for being a Neon One customer :) ### 43. Easy to Use CRM with Broad Applicability for Fundraising, Membership & Newsletters **Rating:** 5.0/5.0 stars **Reviewed by:** Debra S. | Administrative Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Neon CRM?** Ease of use and wide range of applicabiliity for a crm.i.e., fundraising, membership, newsletter. **What do you dislike about Neon CRM?** I can’t create separate usage areas where notes remain private within that specific area. **What problems is Neon CRM solving and how is that benefiting you?** Better Donor communication. **Official Response from Nick Zmudzinski:** > We’re so glad to hear that Neon One's ease of use is helping you streamline your fundraising, memberships, and newsletters for better donor relationships. Good communication is so important! Regarding your note on privacy, you can achieve this today by setting up a custom User Group and selecting the "No Access to Other Users' Account Notes" permission under the Accounts settings. This ensures sensitive notes remain private and are only visible to the specific team members you authorize. ### 44. Great experience and getting better **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique L. | Marketing and Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Neon CRM?** Neon CRM has made impressive strides in modernizing its platform. The team clearly cares about user experience, with a sharper look, improved usability, and a marketing team that’s delivering great resources like an expanded webinar series. It’s exciting to see a product evolving in such a strong, user-focused direction. I also thoroughly appreciate the advanced customization options and hope they continue to add more abilities for integration with other apps. Customization for us is a HUGE priority. **What do you dislike about Neon CRM?** The organization of Global Settings and individual event/contact/list/report/forms/themes etc. settings can be a bit confusing. The logic seems to be inconsistent at times. But as I mentioned in what I like about Neon CRM, it feels like the current product team is making an effort to bring the UX up to date and they've been successful so far. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM lets us organize our contacts and events while offering advanced customization to keep our content on brand. We haven’t even explored all the features yet, but we keep discovering new ways to use them and integrate them into our workflow. **Official Response from Tim Sarrantonio:** > Oh gosh, tackling the Global Settings is certainly an ongoing initiative—and we agree! Our goal is simplicity without sacrificing sophistication. We’re so glad you’ve noticed the strides in usability, design, and resources, and that advanced customization is helping you keep everything on brand. We’ll keep working to refine the experience while expanding integration capabilities so you can get even more out of Neon CRM. ### 45. Neon CRM has saved our organization's life! **Rating:** 5.0/5.0 stars **Reviewed by:** Zanaiah B. | Southern Region Arts and Letters Committee Collegiate Co-Chair, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Neon CRM?** I appreciate the well-roundedness of Neon CRM. It provides everything that I need out of a nonprofit CRM, and the prices are great for small nonprofits. Neon CRM is very easy to use! I have been able to go in and just get started with making forms, integrating with other platforms, and generating reports. I feel like the implementation process has been incredibly smooth from beginning to end! The customer support at Neon ONE has been incredible! Any time I have a question, I submit a ticket, and someonesolves it for me just a few hours later. I use Neon One every day when I am working at my organization! 10/10 platform! I am so glad that we invested and got Neon CRM. **What do you dislike about Neon CRM?** The only complaint I have about Neon CRM is that I wish I found it sooner. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM is helping us keep all of our financial transactions under one roof. It makes everything a lot easier to manage for a smaller team. We had a problem with donation tracking and patron engagement. Neon CRM helps us keep all of our data together, and helps us track if we are meeting our goals or not. **Official Response from Tim Sarrantonio:** > We're so thrilled to hear this, Zanaiah! We cannot wait to support your organization's growth journey and will make sure the support team hears about your positive experience. If you need anything, we're here for you. ### 46. Best-Value CRM with a Feature-Rich Toolkit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Neon CRM?** It has a very complete set of features and is the best value for the dollar spent. I have checked out many CRMs and it is the best value by far. **What do you dislike about Neon CRM?** It has so many features that it is difficult to keep up with all of them. **What problems is Neon CRM solving and how is that benefiting you?** I can't think of anything in particular at this time, but I am constantly getting notices of updates and improvements. **Official Response from Nick Zmudzinski:** > We’re thrilled to provide the best value for your mission through our feature-rich toolkit! We know a robust platform can feel like a lot to navigate, but we love that you’re noticing our constant updates and improvements. ### 47. Effortless Fundraising Management with Customizable Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Jolie P. **Reviewed Date:** November 19, 2025 **What do you like best about Neon CRM?** I love using Neon CRM because it centralizes all our essential information like donors, donations, and event details, streamlining our operations and solving many of our organizational problems. I find the platform incredibly easy to use, which enhances our efficiency and reduces the time spent on managing these aspects. The customizable donation forms are particularly valuable, offering the flexibility to tailor them to our needs. Additionally, the convenience of integrated QR codes makes the donation process smoother and more accessible for our contributors. Overall, the simplicity and convenience offered by Neon CRM are highly appreciated aspects of the product. **What do you dislike about Neon CRM?** NA **What problems is Neon CRM solving and how is that benefiting you?** I find Neon CRM centralizes information, keeping donors, donations, and events organized in one place. It's user-friendly and customizable, especially the donation forms and QR codes, which streamline our fundraising processes. **Official Response from Nick Zmudzinski:** > Thank you for your review! We are delighted to hear that you love using Neon CRM because it is streamlining your operations and centralizing all your essential information in one place. It's fantastic to know that the platform's simplicity and the customizable donation forms and integrated QR codes are enhancing your fundraising efficiency and convenience. We truly appreciate you sharing your positive experience. ### 48. Good Basic CRM with Limited Customization and Collaboration **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Neon CRM?** Fairly user friendly - good built in onboarding materials. One place to keep all information and event registrations. Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs. **What do you dislike about Neon CRM?** Feels clunky compared to other CRMs I have used. Quite basic, does not allow for as much customization of reports and fields as I would like. Also would like more ability to work directly in the CRM with my fellow development and communications colleagues. **What problems is Neon CRM solving and how is that benefiting you?** N/A **Official Response from Nick Zmudzinski:** > It’s great to hear that Neon One provides one place to keep all information and event registrations with helpful onboarding materials! We appreciate your feedback about wanting more flexible customization and team collaboration features. Your feedback is valuable as we continue to enhance our reporting tools to better suit specific organizational needs. ### 49. Effortless Donor Management, Excel Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Christine P. | Executive Assistant **Reviewed Date:** February 02, 2026 **What do you like best about Neon CRM?** I find Neon CRM so easy to use, which is great. I like that it makes Excel spreadsheets simple and user-friendly. The initial setup was easy too. Overall, I'm really satisfied with how it helps me keep track of donations and donors. **What do you dislike about Neon CRM?** Generating reports for me isn't as easy when I have to make them tailored to what my boss asks for. Maybe a button to ask for help where a video pops up to show you how to do certain things. **What problems is Neon CRM solving and how is that benefiting you?** n/a **Official Response from Nick Zmudzinski:** > Hi there! We are so happy to hear that Neon CRM is making it easy for you to keep track of your donors and donations. We appreciate your feedback regarding building custom reports and are currently working on ways to make this process more intuitive and provide easier access to support directly in the platform. ### 50. A reasonably priced database that has grown with us over the years. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2023 **What do you like best about Neon CRM?** Neon has evolved over the years and continuously improves it's offerings and functionality. We have been hoping to see improvements in the events module for a while and really feel like they are working to up their game in that department. **What do you dislike about Neon CRM?** Customer support & the lag time on responses can be longer than expected. **What problems is Neon CRM solving and how is that benefiting you?** Neon's reporting features are robust and help us to segment our users easily and efficiently. **Official Response from Nick Zmudzinski:** > Hi there! We’re so glad to hear that Neon One has been a reasonably priced solution that has grown alongside your organization over the years. It’s wonderful that our robust reporting and segmentation tools are helping you work more efficiently, and we’re excited for you to continue exploring the improvements we’re making to the events module! We appreciate your feedback — please know providing timely assistance is a top priority, and we are working hard to shorten those windows. Thank you for being a long-term partner and for helping us up our game with your feedback. ## Neon CRM Discussions - [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) - 1 comment, 1 upvote - [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) - 1 comment, 1 upvote - [View Neon CRM pricing details and edition comparison](https://www.g2.com/products/neon-one-llc-neon-crm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+03%3A43%3A49+-0500&secure%5Bsession_id%5D=a9c297f7-2944-4f7f-a175-8aaf3fa9c47f&secure%5Btoken%5D=538b2334c7ec85bd30bd87cccd50f697c8a9327bd68fac54b18420ff33758894&format=llm_user) ## Neon CRM Integrations - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - [Chariot](https://www.g2.com/products/chariot-chariot/reviews) - [ClickBid](https://www.g2.com/products/clickbid/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Cuseum](https://www.g2.com/products/cuseum/reviews) - [DENALI FUND](https://www.g2.com/products/denali-fund/reviews) - [Double the Donation](https://www.g2.com/products/double-the-donation/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Giving Docs](https://www.g2.com/products/giving-docs/reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [PayPay](https://www.g2.com/products/paypay/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Online Advanced](https://www.g2.com/products/quickbooks-online-advanced/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [TaxJar](https://www.g2.com/products/taxjar/reviews) - [VolunteerLocal](https://www.g2.com/products/volunteerlocal/reviews) - [Windfall](https://www.g2.com/products/windfall/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Neon CRM Features **Additional Functionality** - Activity Tracking - Social Marketing - Generative AI - Accounting - Customizable Reports - CRM - Customizable Forms - Fund Accounting - Forms Management - Real-Time Analytics - Member Database - Alerts/Notifications - Communication Management - Customizable Templates - Budgeting/Forecasting - Mobile Access - Event Scheduling - Donor Management - Attendance Management - Activity Dashboard - Reporting & Statistics - Volunteer Management - Real-Time Reporting - For Nonprofits - Recurring/Subscription Billing - Access Controls/Permissions - Calendar Management - Third-Party Integrations - Customizable Branding - Registration Management - Campaign Management - Event Management - Document Storage - API - Contact Management - Website Management - Credit Card Processing - Membership Management - Data Import/Export - Electronic Payments - Accounting Integration - Grant Management - Dues Management - Committee Management - AI Copilot - Fundraising Management - Customizable Fields **Administration** - Reporting & Statistics - Interaction Tracking - Automation - Donor Profiles - Contribution Tracking - Goal Setting/Tracking **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization - Ad hoc Reporting - Activity Dashboard **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Volunteer Management** - Opportunity Listings - Volunteer Tracking - Volunteer Scheduling - Volunteer Profiles - Document Management - Membership Management - Calendar Management - Event Management - Registration Management - Contact Management - Recognition Management - Communication Management - Assignment Management - Event Scheduling - Activity Tracking - Time Tracking - Attendance Tracking **Agentic AI - Professional Association Management** - Third-Party Integrations - Accounting Integration **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities - Registration Management - Event Management - Auction Management - Pledge Management - Forms Management - Donor Management - Alumni Management - Volunteer Management - Gift Matching Management - Grant Management - Membership Management - Website Management - Receipt Management - Contact Management **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications - Multi-Channel Communication - Donor Management - Receipt Management - Email Management - Volunteer Management - Registration Management - Gift Matching Management - Event Management - Grant Management - Attendance Management - Contact Management - Pledge Management - Forms Management - Campaign Management **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics - Registration Management - Email Management - Committee Management - Calendar Management - Donor Management - Volunteer Management - Contact Management - Fundraising Management - Task Management - Forms Management - Membership Management - Workflow Management **Engagement & Communication Tools** - Gamification - Mass Messaging - Donation Pages - Mobile Application - SMS Messaging **Membership Management** - Member Self‑Service Portal - Member Database - Automated Dues & Renewals - Self Service Portal **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting - Activity Tracking - Donation Tracking **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Administration** - CRM Integration - Dashboards & Analytics - Third-Party Integrations - Activity Dashboard **Events & Committees** - Committee & Group Management - Event Management & Registration - Calendar & Scheduling Tools - Discount Management - Wait List Management - Promotions Management - Event Management - Dues Management - Website Management - Invoice Management - Registration Management - Communication Management - Application Management - Contact Management - Content Management - Membership Management - Newsletter Management - Fundraising Management - Chapter Management - Event Calendar **Additional Functionality** - Search/Filter - Volunteer Recruiting - Mobile Access - API - Alerts/Notifications - Document Storage - For Nonprofits - CRM - AI Copilot - Surveys & Feedback - Member Directory - Customizable Forms - Self Service Portal - Customizable Fields - Customizable Reports - Personalization - Reminders - Customizable Branding - Access Controls/Permissions - Generative AI - Reporting & Statistics - Summary Reports **Additional Functionality** - Online Giving - Summary Reports - Mobile Access - Email Marketing - Customizable Forms - Customizable Branding - Historical Trend Analysis - API - Recurring Giving - Customizable Fields - Reporting/Analytics - For Nonprofits - Recurring/Subscription Billing - Mobile Giving - Customizable Reports - Event Ticketing - Third-Party Integrations - AI Copilot - Campaign Planning - Access Controls/Permissions - Personalization - Credit Card Processing - Payment Processing - Generative AI - Data Import/Export **Additional Functionality** - Mobile Giving - Accounting Integration - Online Forms - Dashboard - Recurring Giving - Customizable Reports - Mobile Access - AI Copilot - Customizable Branding - Donor Discovery - Generative AI - Event Scheduling - Alerts/Notifications - Email Reminders - Credit Card Processing - CRM - Electronic Payments - ACH Payment Processing - Social Media Integration - Campaign Analytics - Access Controls/Permissions - Customizable Fields - Customizable Forms - Third-Party Integrations - API - For Nonprofits - Payment Processing - Data Import/Export **Reporting & Analytics** - Reporting - Dashboards - Automated Reports - Summary Reports - Customizable Reports **Financial & Operational Tools** - Integration With Accounting Tools - Email Marketing & Automated Communications - Online Payments & Invoicing - Reporting & Analytics - Website Integration **Additional Functionality** - Activity Dashboard - Personalization - Customizable Branding - Email Reminders - Member Accounts - Email Marketing - Event Ticketing - CRM - Activity Tracking - Customizable Reports - Document Storage - Credit Card Processing - Job Board - Customizable Templates - AI Copilot - Customizable Forms - Email Templates - Member Communities - Reporting & Statistics - API - Member Directory - Generative AI - Recurring/Subscription Billing - Mobile App - Surveys & Feedback - Reminders - Payment Processing - Enrollments/Onboarding - Data Import/Export - Access Controls/Permissions - Membership Signup - Member Types - Alerts/Notifications - Search/Filter **Integrations** - Accounting - Fundraising - Grant Management - Sales POS - Event Management **Agentic AI - Nonprofit CRM** - Third-Party Integrations - Social Media Integration - Accounting Integration - Website Integration **Additional Functionality** - Donation Tracking - Data Import/Export - Customer Database - Task Scheduling - Email Templates - API - For Nonprofits - Real-Time Notifications - Access Controls/Permissions - AI Copilot - Contact Database - Customizable Fields - Email Tracking - Interaction Tracking - Activity Tracking - Generative AI - Reminders - Campaign Planning - CRM - Document Storage - Mobile Access - Campaign Segmentation - Customizable Forms - Electronic Payments - Customizable Templates - Reporting & Statistics - Credit Card Processing - Web Forms ## Top Neon CRM Alternatives - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) - 4.3/5.0 (281 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) - 4.3/5.0 (280 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (898 reviews)