Nektar.ai Reviews & Product Details

I like that Nektar.ai is easy to maintain and configure. The Nektar.ai team is always eager to help resolve any issues or open questions, which ensures that troubleshooting doesn't become a blocker for having real-time CRM updates that are accurate and complete. I also appreciate that it provides automatic visibility into deal activity and respective buying groups, making sure every customer interaction is accounted for in our CRM and attributed to the proper records. Review collected by and hosted on G2.com.

This is an edge case, but multi-domain scenarios and the ability to choose which records to write to. When there are multiple domains associated with a domain Nektar.ai writes to the domain with the most participants. Review collected by and hosted on G2.com.

Our reps no longer have to spend time manually updating the SFDC or cleaning data at the end of the week. Nektar runs in the background and automatically captures and links all the meetings / emails to the right accounts/ opportunities. The accuracy has been consistently in the high 90’s and setup was quick- we were live in about two weeks. Review collected by and hosted on G2.com.

Product requires administration from an external site. Review collected by and hosted on G2.com.

This tool has been a game-changer for our sales team. It automatically creates contacts, logs emails and meetings, and even associates the right people to the opportunity as contact roles—all in Salesforce. What used to be tedious, manual work is now handled seamlessly. It’s a huge win for rep productivity and data hygiene. Review collected by and hosted on G2.com.

Nothing major—implementation was easy, and it worked as expected right out of the gate. Occasionally we tweak configurations (need to ensure no duplicate taks/events are created), but that's part of ongoing optimization. Review collected by and hosted on G2.com.

Nektar runs entirely in the background, saving our Sales team countless hours by automatically logging their activities—no manual data entry required. The licensing is cost-effective, which has made it easy for us to scale. Adding new users is simple, and our data model remains consistent throughout. Nektar also helped us generate a year’s worth of historical activity data, unlocking valuable reporting insights from day one. Review collected by and hosted on G2.com.

Sync timing is slow. On average, there’s a ~75-minute delay between when an activity occurs and when it's created in our CRM. This lag makes it difficult for us to enforce SLAs in real time, especially when responding to inbound intent signals.

Additionally, Nektar excludes activity capture for generic email domains (e.g., @gmail.com, @aol.com, @outlook.com), which makes it difficult to track whether our inbound team is engaging with those contacts. While this isn’t a major issue because we sell to other businesses, it could be a significant limitation for B2C businesses. It would be helpful to have a configurable setting that allows activity capture for generic email domains—simply a Yes/No toggle. Review collected by and hosted on G2.com.

Nektar has successfully met the event identifier requirements, and the upcoming features align well with common business needs. We appreciate Nektar's proactive follow-ups and regular discussions, which have been instrumental in understanding adoption trends and providing valuable insights. Additionally, their commitment to continuous improvement and responsiveness to feedback enhances the overall experience. Overall, the product is highly impressive, showcasing robust capabilities and immense potential. Review collected by and hosted on G2.com.

We would appreciate having more pre-built reports, along with management and agent-specific insights readily available out-of-the-box. Additionally, a consolidated view encompassing all key insights—currently missing—would greatly enhance usability. From a technical perspective, Nektar could consider CRM limitations and explore a managed package solution that minimizes reliance on existing fields or storage, providing greater flexibility and added value. Also, Nektar can consider the overall summary of insights and also provide AI-driven features on possible areas. Review collected by and hosted on G2.com.

Very organized implementation process; our team received constant communication from their side and we never once felt like we were left in the dark. They also took care of everything, so very seamless experience overall. Review collected by and hosted on G2.com.

Nothing really - the team with Nektar is great! Special shoutout to Prachi, Sam, and Naga who walked us through it! Review collected by and hosted on G2.com.

Nektar.ai auto-captures activities across email, calendar, and calls to give a clean, trustworthy view of pipeline and rep engagement without manual CRM data entry. Review collected by and hosted on G2.com.

The product is powerful but integration and configuration is complex, nevertheless nektar team did a solid handholding to get us onboarded quickly. Review collected by and hosted on G2.com.

Nektar has solved our activity mapping issues we had in the past, now every email and event our team is sending, is right there in our SFDC org, allowing our team to proper forecast on deals, understand customer health, etc. Review collected by and hosted on G2.com.

Nothing to dislike at the moment, we're having a good experience! Review collected by and hosted on G2.com.

This process will automatically create new contacts when the corresponding account is present in Salesforce. It is user-friendly and easy to implement, making it efficient for day-to-day operations.

Additionally, whenever we reach out to Nektar for support, their response is prompt, and they provide timely updates, ensuring smooth collaboration and quick issue resolution. Review collected by and hosted on G2.com.

Domain matching can be somewhat challenging, especially when an account has multiple associated domains. For example, a single account might operate with different domains, making it difficult to establish a direct match.

In this process, Nektar pushes activities to Salesforce only when the contact’s email domain matches the account’s website domain. If there’s a mismatch, the activities are not synced, which can lead to gaps in data tracking. Review collected by and hosted on G2.com.

Nektar runs behind the scenes to create contacts, enrich Salesforce data, and track activity. It's very straightforward to configure, and their support team is fantastic - highly responsive, provide clear instruction and documentation, and are always happy to jump on a call. Review collected by and hosted on G2.com.

Because it's a tool that runs 'behind the scenes', it can be difficult to easy see and quantify the impact of the tool. Review collected by and hosted on G2.com.