--- title: Navvia Reviews meta_title: 'Navvia Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 109 reviews by the users' company size, role or industry to find out how Navvia works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 109 scale: '5' date_modified: '2026-08-07' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Navvia Reviews **Vendor:** Navvia **Category:** [Business Process Management Software](https://www.g2.com/categories/business-process-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 109 ## About Navvia The Navvia Process Designer is the easiest and most cost effective way to design and document processes. With features such as prebuilt templates, easy to draw flowcharts, automated document creation, requirements gathering, and on-line collaboration & sharing, the Navvia Process Designer will save you time and money. It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers. ## Navvia Pros & Cons **What users like:** - Users praise the **exceptional customer support** of Navvia, noting their friendliness and quick response times. (2 reviews) - Users appreciate the **ease of use** of Navvia, benefiting from its intuitive guides and helpful process templates. (2 reviews) - Users appreciate Navvia for its **step-by-step process management guidance** , enhancing operational efficiency and user experience. (2 reviews) - Users appreciate the **automation efficiency** of Navvia, which saves time by updating changes automatically throughout the process. (1 reviews) - Users appreciate the **step-by-step guidance** of Navvia, simplifying their process management and operational tasks. (1 reviews) - Navigation Ease (1 reviews) - Scanning Features (1 reviews) **What users dislike:** - Users face difficulties with **access restrictions** , making it hard to download and share process documents effectively. (1 reviews) - Users find the **limited customization** options in Navvia restrict their ability to tailor the product to their needs. (1 reviews) - Users struggle with **difficulties in downloading and sharing process documents** , hindering collaboration and efficiency. (1 reviews) ## Navvia Reviews ### 1. I am the program director for our Service Management Office inplementing ServiceNow. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2017 **What do you like best about Navvia?** The ServiceNow Accelerators - in depth process documents based on ITIL best practices. Also, really like having a business workflow development/documentation tool that keeps everything in one place and provides current process documentation materials. **What do you dislike about Navvia?** Not all the ServiceNow Accelerators appear to be updated based on current ServiceNow releases - or if they are, it is not obvious. Also, Navvia does not include all the ServiceNow process accelerators - e.g., Event Management. **What problems is Navvia solving and how is that benefiting you?** We are rapidly deploying ServiceNow as our service management tool. It is nice to be able to capture our process workflows in one place. ### 2. Navvia experience **Rating:** 4.0/5.0 stars **Reviewed by:** Shelli S. | Manager IT Operations, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2017 **What do you like best about Navvia?** The assistance/guidance with the process design both from the team and the tool. **What do you dislike about Navvia?** nothing comes to mind, it has met our needs quite well **What problems is Navvia solving and how is that benefiting you?** We have utilized this tool to help us develop many ITIL processes.(Incident, Change, Config, Asset, Problem, Knowledge). This benefits we have realized are a standardization of the processes mentioned above, based on best practice. ### 3. Process design made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2017 **What do you like best about Navvia?** The most valuable aspect of Navvia for me, is the ITIL process templates that come out of the box. I have been able to take these templates and easily modify them to fit our own processes. The other thing that is really useful is the ability to tailor documentation to your audience. We have also been able to make good use of the online ITIL Foundation training classes. **What do you dislike about Navvia?** There really isn't anything that I dislike. **What problems is Navvia solving and how is that benefiting you?** 1. ITIL training 2. Process Design for several ITIL processes 3. ITSM tool requirements. ### 4. Utilizing Navvia for a Service-Now Implementation and Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2017 **What do you like best about Navvia?** Navvia is very intuitive and provides great assistance in process mapping, workflow documentation and providing technical specifications to development teams. This greatly decreased the time to development. **What do you dislike about Navvia?** There was not anything that I would change or disliked. **What problems is Navvia solving and how is that benefiting you?** Navvia was utilized during the implementation of the Service-Now platform in the IT Department. Many ITSM processes and several custom processes were fully documented. The business problems to be solved were having fully documented processes, including RACI documentation, as well as fully vetted workflows to deliver to the Service-Now implementation team. Having all of the processes completed helped to deliver much better documentation to the development team with less scope creep, all in a central repository. ### 5. Navigator user **Rating:** 5.0/5.0 stars **Reviewed by:** Thorsten M. | Manager, IT Advisory, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2017 **What do you like best about Navvia?** There are multiple great capabilities in the tool, the process design module and the survey module are great **What do you dislike about Navvia?** More question types should be available in the Survey module **Recommendations to others considering Navvia:** The. value proposition is great for this tool, one module itself (e.g. Survey or ServiceNow templates) justifies a subscription. Awesome product that I can highly recommend **What problems is Navvia solving and how is that benefiting you?** Consistency in process documentation and clear understanding of process maturity ### 6. NAVVIA is a great tool for process developers **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | Process Manager - Incident, Request, Problem Management, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2017 **What do you like best about Navvia?** Creation of processes is quick, edits are easy. The new document hyperlink is great. Free ITIL training **What do you dislike about Navvia?** Not really a dislike but it would be good to have the ability to share a section of the process with users rather than the entire document **What problems is Navvia solving and how is that benefiting you?** Free ITIL training fits my companies budget. ### 7. Navvia Review **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin B. | Group Director Service Delivery, Accounting, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2017 **What do you like best about Navvia?** A very structure product, works well for audit purposes **What do you dislike about Navvia?** It can be a little challenging to setup because of it structured approach **What problems is Navvia solving and how is that benefiting you?** Automating the audit process ### 8. Satisfied Customer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2017 **What do you like best about Navvia?** Navvia is extremely knowledgeable in ITSM processes and real life implementations and practice. **What do you dislike about Navvia?** Navvia does not integrate with ServiceNow. **Recommendations to others considering Navvia:** Great product for ITSM processes. Have not used for others. **What problems is Navvia solving and how is that benefiting you?** Driving the company to ITIL framework. The Navvia tool has helped our company align to the framework. ### 9. User Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2017 **What do you like best about Navvia?** The ITIL Training is great, The process development is complete although a little complicated **What do you dislike about Navvia?** It can be complicated to use which makes it time consuming **What problems is Navvia solving and how is that benefiting you?** We used it to develop ITIL Processes and this is used for many different aspects ## Navvia Discussions - [When will grouping items functionality be available?](https://www.g2.com/discussions/when-will-grouping-items-functionality-be-available) - 1 comment, 1 upvote - [What training and support options are available?](https://www.g2.com/discussions/training-support) - 1 comment, 1 upvote - [Does Navvia have a disaster recovery plan?](https://www.g2.com/discussions/datacenter-and-security-6e124f92-4fdb-4ce5-94f4-9724fef0c8fe) - 1 comment, 1 upvote - [Is my data backed up?](https://www.g2.com/discussions/datacenter-and-security-792c54bb-4797-45a5-b735-10da756a2c8c) - 1 comment, 1 upvote - [Has penetration testing been performed on your application?](https://www.g2.com/discussions/datacenter-and-security-4d754b82-e5fa-4d39-8d3e-e5dff8112649) - 1 comment, 1 upvote - [View Navvia pricing details and edition comparison](https://www.g2.com/products/navvia/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+00%3A31%3A32+-0500&secure%5Bsession_id%5D=66f7c141-7399-47e2-bc32-00a37b83f548&secure%5Btoken%5D=650201554f922468677994dc27b4b249f01decbb7b70b76e2b10323f37b3f79d&format=llm_user) ## Navvia Features **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Process Management** - Process Overview - Process Analysis - Unstructured Processes - API Connection - Intelligence - Document Approval **Customization** - Document Generation - Process Design - Process Repository - No-Code **Collaboration** - Access Controls/Permissions - Data Unification - Accessibility - Real-Time Data - Role-Based Permissions **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Process Development** - Process Routing **Additional Functionality** - Rules-Based Workflow - Mobile Access - Document Storage - Data Import/Export - Collaboration Tools - Document Management - Real-Time Reporting - Customizable Forms - Activity Dashboard - CRM - Process Modeling & Designing - Drag & Drop - Task Progress Tracking - API - Calendar Management - Audit Management - Commenting/Notes - Forms Management - Alerts/Notifications - Reporting/Analytics - Configurable Workflow - Graphical Workflow Editor - Data Visualization - Workflow Management - Process Change Tracking - AI Copilot - Email Management - Templates - Real-Time Updates - Approval Process Control - Customizable Fields - Version Control - Forms Automation - Customizable Templates - Compliance Management - Activity Tracking - Single Sign On - Task Management - Customizable Reports - Business Process Control - Business Process Automation - User Management - Audit Trail ## Top Navvia Alternatives - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [Kissflow](https://www.g2.com/products/kissflow/reviews) - 4.3/5.0 (560 reviews) - [Process Street](https://www.g2.com/products/process-street/reviews) - 4.6/5.0 (451 reviews)