--- title: Navvia Reviews meta\_title: 'Navvia Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 109 reviews by the users' company size, role or industry to find out how Navvia works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 109 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Navvia Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Navvia but has limited features. Are you part of the Navvia team? [Upgrade your plan](https://my.g2.com/navvia/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! The Navvia Process Designer is the easiest and most cost effective way to design and document processes. With features such as prebuilt templates, easy to draw flowcharts, automated document creation, requirements gathering, and on-line collaboration & sharing, the Navvia Process Designer will save you time and money. It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers. * * * Seller [Navvia](https://www.g2.com/sellers/navvia) Discussions [Navvia Community](https://www.g2.com/products/navvia/discuss) Languages Supported English Solution Type All-in-One Overview by David Mainville (Process Optimization | Digital Transformation) Show More ## Pricing Pricing provided by Navvia. ### Free Trial $0.00 ### Enterprise + $22,440.00 Per Year [ View More Pricing Information ](https://www.g2.com/products/navvia/pricing) ## Top-Rated Alternatives [ ![Nintex](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nintex") Nintex 4.3/5(1,322) ](https://www.g2.com/products/nintex-nintex/reviews) [ ![Kissflow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kissflow") Kissflow 4.3/5(591) ](https://www.g2.com/products/kissflow/reviews) [ ![Process Street](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Process Street") Process Street 4.6/5(463) ](https://www.g2.com/products/process-street/reviews) [ View All Alternatives ](https://www.g2.com/products/navvia/competitors/alternatives) ## User Insights Average based on 109 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") EM Verified User in Management Consulting Mid-Market (51-1000 emp.) 11/24/2017 "Excellent Tool for specific or general surveys and evidential use of best practices" 4.5/5 What do you like best about Navvia? The efficiency, specificity and flexibility of Navvia. Review collected by and hosted on G2.com. What do you dislike about Navvia? Sometimes it feels clunky. It will improve no doubt. Export to Visio would be a step forward Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Drives consistency, evidences application of a best practice, work force process education Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Blane H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blane H.") BH Blane H. Medicaid Service Management Office Manager Information Technology and Services Enterprise (\> 1000 emp.) 1/13/2017 "Service Management Process Architect" 4.5/5 What do you like best about Navvia? The NAVVIA web portal provides my team with everything my team needs to build both logical and physical ITIL business processes. The logical process models are used to manage and govern the individual business processes and the physical models (technical specs) are used to configure our ITSM toolset business process workspace templates. Review collected by and hosted on G2.com. What do you dislike about Navvia? The current business process modeling tool lacks the functionality to automatically link business processes. The product development team is currently working on adding this functionality to the BPM toolset. Review collected by and hosted on G2.com. Recommendations to others considering Navvia: Trying to roll out an out of the box ITSM tool solution almost always results in a failed project. NAVVIA provides you with all the knowledge and tools to build a standardized streamlined process that meets your business needs. Use NAVVIA to build your processes then configure your tool to meet your business needs. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? The NAVVIA toolset has helped our team build solid IT business processes and we also use it the platform to audit, evaluate, and improve IT business processes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Broadcast Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Broadcast Media") AB Verified User in Broadcast Media Enterprise (\> 1000 emp.) 2/14/2017 "IT Service Manager" 4/5 What do you like best about Navvia? One-stop shop for process, policy and procedures. Organizes it all so you don't have to. Review collected by and hosted on G2.com. What do you dislike about Navvia? Tool is not super intuitive to use. Once you know what to do, it's great. But there is a learning curve, and if you don't use it all the time, a re-learning curve when you go back to it. Review collected by and hosted on G2.com. Recommendations to others considering Navvia: Get on board and help the Navvia team with your feedback. They are super receptive to feedback and ideas, and they can only improve with our help. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? This tool forces (or at the very least easily enables) process artifact standardization. If you have a team with different process managers who all have their own way of doing things, Navvia allows you to set parameters that control deviation. Very useful tool as a manager. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Martin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin B.") MB Martin B. Project Manager | University IT Services Higher Education Enterprise (\> 1000 emp.) 2/2/2017 "Navvia review at U of A" 4.5/5 What do you like best about Navvia? The simplicity of creating a comprehensive and up to date document based on Process Flow and information. Copy paste of Process Flows from "diagram only" software into documents is tedious and creates a potential of different versions of what should be the truth. Review collected by and hosted on G2.com. What do you dislike about Navvia? no quick start guide. The user guide (at 300 pages) is huge. Webinars, videos and other methods do a help a bit, but a quick-start (similar to cell phones, printers, etc) would be great. Review collected by and hosted on G2.com. Recommendations to others considering Navvia: The capabilities are amazing. Support during our trial was fantastic. Training was highly comprehensive. The pre-made ITIL Templates are far better than anyone could desire to create on their own. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Lack of Process Mapping and Process Documentation. Showing and explaining ITIL process foundations. Preparation for implementation of an ITSM platform. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Chuck S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chuck S.") CS Chuck S. Enterprise Service Management Practice Lead Information Technology and Services Mid-Market (51-1000 emp.) 1/13/2017 "Navvia Process Designer Review" 5/5 What do you like best about Navvia? The ease of creating process documentation for our clients that is complete and professional appearing. Also the ability to brand the site for both ourselves and our customers. Review collected by and hosted on G2.com. What do you dislike about Navvia? The drag and drop function could be improved. There are several areas where the system malfunctions with regularity. That said the value obtained by the ability to readily produce documentation outweighs any inconvenience. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? We are able to staff process design engagements with fewer resources and turn out quality documentation in much less time allowing our consultants to focus on process, not document building. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 2/8/2017 "Not disappointed" 5/5 What do you like best about Navvia? Everything you need to document your process is included in Navvia, no levels of purchase that include or exclude certain features. Even though all components are there, you can go big or small with your data. ServiceNow accelerators are a plus since we are a ServiceNow shop. Help documentation is very useful. While we’ve had no issues to call Support for since we’ve trained and begun to use the tool, we did call Support while we had a demo instance, and they were very responsive. The onboarding training was very thorough. I like the “extra” courses included with the product. It can be used for documenting any process. Review collected by and hosted on G2.com. What do you dislike about Navvia? I wish they had an Undo button! While the onboarding training is very thorough, there is a lot to learn. It’s a little intimidating at first, but once you’re familiar, it’s like other tools you use regularly. Review collected by and hosted on G2.com. Recommendations to others considering Navvia: It’s an A to Z tool for process documentation. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? The issues that many companies face – process alignment throughout the organization, lack of current or complete documentation, collecting and tracking information for continuous service improvement. Creating complete and thorough documentation for multiple processes and better understanding of how they’re integrated. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Robert G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert G.") RG Robert G. VP, IT Service Management Processes Insurance Enterprise (\> 1000 emp.) 2/1/2017 "A great company to work with." 4/5 What do you like best about Navvia? Navvia does a great job of modeling and documenting our ITSM processes. Better yet, the Navvia team themselves were always a pleasure to work with. They went out of their way to support us, even though we are not always an easy company to work with. Review collected by and hosted on G2.com. What do you dislike about Navvia? We struggled a bit with the limits on the number of users who could edit. We found that rather than having a few team members who worked extensively on the processes, we had many who worked infrequently. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Prior to using Navvia we were struggling with the need to maintain multiple sets of process documentation in different formats in different locations - online, printed, PDF. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Enterprise (\> 1000 emp.) 1/27/2017 "I was involved with Navvia at at large hospital as part of our ITSM improvment program." 4/5 What do you like best about Navvia? The templates which were available, both ITIL standalone, and ITIL to ServiceNow, the integration of the documentation set, survey tool and training available. Review collected by and hosted on G2.com. What do you dislike about Navvia? I was comfortable with the tool but other colleagues struggled because they were approaching it like a replacement for Visio so they expected the same or more functionality than Visio. The limitations on that portion of the product are more than balanced out by the additional functionality you can beyond the drawing design abilities you get from Visio. Review collected by and hosted on G2.com. Recommendations to others considering Navvia: You need to devote the time to learning and using the product. Just like other tools like this, you need to be committed to it, and not expect to just pick it up and suddenly be an expert. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? We had a small process group trying to implement and maintain process documentation sets for core processes. This products allows you to focus on the process improvement efforts and you get a standard documentation set quickly from those efforts, versus spending a lot of time updating your process documentation set after working on improvements. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Dave H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave H.") DH Dave H. Principal Management Consulting Small-Business (50 or fewer emp.) 1/30/2017 "Great Process Management Tool" 5/5 What do you like best about Navvia? NAVVIA offers very robust functionality in a easy to user interface. The tool offers a 360 degree approach from assessing, creating & governing processes for business as well as IT processes. Review collected by and hosted on G2.com. What do you dislike about Navvia? This tool is very user friendly and robust, there really isn't any areas I do not like. Review collected by and hosted on G2.com. Recommendations to others considering Navvia: Understand what the use is going to be for NAVVIA. The NAVVIA tool at first may seem like a "nice to have" tool, however, NAVVIA is a very powerful tool and the functionality should be fully understood. The value will be received. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Understanding the way "as is" processes are being delivered and looking for the best way to improve and govern. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jack C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack C.") JC Jack C. Vice President Financial Services Enterprise (\> 1000 emp.) 1/13/2017 "Long time NAVVIA user" 4.5/5 What do you like best about Navvia? The drag and drop features are great, but it's hard to beat the training that comes with a NAVVIA subscription. Review collected by and hosted on G2.com. What do you dislike about Navvia? I really have to work hard to come up with features that I don't like. They have tweaked and improved it so much that they took care of any concerns that I had many releases ago. Review collected by and hosted on G2.com. Recommendations to others considering Navvia: It's easy to use, the reporting is thorough yet agile, the training makes it a no brainer! Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Standard process creation that also has easy and thorough reporting. I don't have to be a process guru to realize all of the benefits of the tool. To me that's very important. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Navvia? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Navvia ](https://www.g2.com/products/navvia/discussions/new) RR Rob Ratcliffe • Last activity over 4 years ago When will grouping items functionality be available? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/when-will-grouping-items-functionality-be-available) GU Guest User What are the benefits and drawbacks of using Navvia for process design and management? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-navvia-for-process-design-and-management) [ View all Discussions ](https://www.g2.com/products/navvia/discuss) ## Pricing Options Pricing provided by Navvia. ### Free Trial $0.00 ### Enterprise + $22,440.00 Per Year ### Consultant $25,500.00 Per Year [ View More Pricing Information ](https://www.g2.com/products/navvia/pricing) Navvia Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b454bcd5efecaf38cd628fc632127538/nintex-nintex.png "Product Avatar Image") Nintex 4.3/5(1,322) [ Compare Now ](https://www.g2.com/compare/navvia-vs-nintex-nintex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f37bba325a87b24402cfeef57bf2d600/kissflow.png "Product Avatar Image") Kissflow 4.3/5(591) [ Compare Now ](https://www.g2.com/compare/kissflow-vs-navvia) ##### ##### Navvia Features Customization Document Generation Process Design Process Repository Collaboration Access Controls/Permissions Data Unification Accessibility Process Management Process Overview Process Analysis Unstructured Processes Process Development Process Routing [ View More Features ](https://www.g2.com/products/navvia/features) ##### Categories on G2 [Business Process Management](https://www.g2.com/categories/business-process-management) ##### Explore More [Top tools for tracking container performance](https://www.g2.com/discussions/top-tools-for-tracking-container-performance)[Where can a MEP engineer find the most accurate BIM objects for HVAC systems with models that manufacturers actually keep updated as products change?](https://www.g2.com/discussions/where-can-a-mep-engineer-find-the-most-accurate-bim-objects-for-hvac-systems-with-models-that-manufacturers-actually-keep-updated-as-products-change)[What platform integrates IT alerting with monitoring systems?](https://www.g2.com/discussions/what-platform-integrates-it-alerting-with-monitoring-systems) [Top remote monitoring software for IT services](https://www.g2.com/discussions/top-remote-monitoring-software-for-it-services)[What are the top reputation management services platforms for organizations of 50–500 employees in retail, e-commerce, and services?](https://www.g2.com/discussions/what-are-the-top-reputation-management-services-platforms-for-organizations-of-50-500-employees-in-retail-e-commerce-and-services)[Pros and Cons Details](https://www.g2.com/products/navvia/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)