I like Narvar because it's easy to use and just kind of exists in the background without requiring a ton of maintenance. It's not a heavy lift for our team. The customer success team at Narvar is also great and super helpful. I feel like the pricing is in a decent spot too. Review collected by and hosted on G2.com.

There is nothing we dislike currently about Narvar Review collected by and hosted on G2.com.

I like the versatility of Narvar. I really value the ability to tailor the tracking pages and notifications for each country. I also appreciate the data management that Narvar offers. Review collected by and hosted on G2.com.

I find the UX of the site not clear on how to access certain data and sometimes feels clunky. Review collected by and hosted on G2.com.

Being able to create reports that tell me how many packages are late on a weekly basis. Review collected by and hosted on G2.com.

I wish reports could be shared externally with other team members Review collected by and hosted on G2.com.

Narvar does a great job simplifying the post-purchase journey. The branded order tracking pages are clean and easy to use, and customers really appreciate receiving timely shipping updates via email and SMS. The returns portal is another strong point — it’s intuitive and allows customers to manage returns or exchanges without needing to contact support, which saves us time and improves customer satisfaction. Review collected by and hosted on G2.com.

There are some limitations in customization, especially when it comes to messaging and layout options on the tracking pages. We'd also like to see more advanced analytics or integration capabilities with our CRM and support tools. Lastly, pricing can be a bit high for smaller teams or businesses not using the full suite of features. Review collected by and hosted on G2.com.

I like that Narvar is user-friendly and very easy to use. It makes me more efficient and accurate at my job. It was extremely easy to set up and create an account. Review collected by and hosted on G2.com.

The only issue I have is I wish for a faster way to sign in. Review collected by and hosted on G2.com.

I like Narvar for its email capabilities, tracking, and search history. The setup and integration with the platform were very easy. Review collected by and hosted on G2.com.

I wish there was more onboarding sessions, and segmentation with certain audiences in email. Review collected by and hosted on G2.com.

So much easy to process packaging delivery transfer. Only need to know the consignment number, click on the code, and all the information and latest package movement is readily available. Easy process for customer to make product return, they only need to follow the instruction, what details need to be written and how to post the product back. Once the product is receive by us, they will get refunded fully. Review collected by and hosted on G2.com.

Many of the configuration is quite difficult and need help from customer support. I wish they can simplify the system that anyone can customize it without much hassle, like changing the branding logos and to make realtime updates to customer SMS. Review collected by and hosted on G2.com.

Amazing UI and experience that I am having with the site, very easy to use Review collected by and hosted on G2.com.

A bit complicated at first, but general start button would help Review collected by and hosted on G2.com.

Carrier tracking features for e-commerce sites and customizable communications templates help inform the customer, provide a marketing opportunity, and help deflect customer service calls by facilitating customer self service. Review collected by and hosted on G2.com.

Customer service isn’t always as responsive or helpful as our development teams would like. Review collected by and hosted on G2.com.

We love the ability to upload our designed assets to different post-purchase customer experiences Review collected by and hosted on G2.com.

The delivery date does not always match the carrier estimated delivery date Review collected by and hosted on G2.com.