I like Narvar for its email capabilities, tracking, and search history. The setup and integration with the platform were very easy. Review collected by and hosted on G2.com.

I wish there was more onboarding sessions, and segmentation with certain audiences in email. Review collected by and hosted on G2.com.

So much easy to process packaging delivery transfer. Only need to know the consignment number, click on the code, and all the information and latest package movement is readily available. Easy process for customer to make product return, they only need to follow the instruction, what details need to be written and how to post the product back. Once the product is receive by us, they will get refunded fully. Review collected by and hosted on G2.com.

Many of the configuration is quite difficult and need help from customer support. I wish they can simplify the system that anyone can customize it without much hassle, like changing the branding logos and to make realtime updates to customer SMS. Review collected by and hosted on G2.com.

Amazing UI and experience that I am having with the site, very easy to use Review collected by and hosted on G2.com.

A bit complicated at first, but general start button would help Review collected by and hosted on G2.com.

Carrier tracking features for e-commerce sites and customizable communications templates help inform the customer, provide a marketing opportunity, and help deflect customer service calls by facilitating customer self service. Review collected by and hosted on G2.com.

Customer service isn’t always as responsive or helpful as our development teams would like. Review collected by and hosted on G2.com.

We love the ability to upload our designed assets to different post-purchase customer experiences Review collected by and hosted on G2.com.

The delivery date does not always match the carrier estimated delivery date Review collected by and hosted on G2.com.

Accurate tracking updates and easy page navigation Review collected by and hosted on G2.com.

At times, pages can be very slow to load, and occasionally I find myself logged out without warning. Review collected by and hosted on G2.com.

I find Narvar extremely easy to use, which enhances my experience when it comes to order tracking. It efficiently provides updates to customers, solving the primary challenge of keeping them informed about their orders. The simplicity and effectiveness of Narvar ensure that I am confident in recommending it to others, which is reflected in my strong likelihood to recommend it to a friend or colleague. Review collected by and hosted on G2.com.

There isnt anything. Review collected by and hosted on G2.com.

It’s easy to use and delivers strong customer satisfaction. It also offers excellent features that make the overall experience better. Review collected by and hosted on G2.com.

I don’t have anything I dislike about Narvar. Review collected by and hosted on G2.com.

I really like the ability to customise each point of the post-purchase customer journey. Using different templates from confirmation through delivery allows me to effectively communicate relevant information. E.g. providing footwear care instructions on delivery. Review collected by and hosted on G2.com.

The platform did take a little bit of time to learn, and somethings feel quite manual within the UI. E.g. loading in and prepping assets. Review collected by and hosted on G2.com.

Narvar is a great system to use for ease of consumer order tracking. It allows for lots of flexibility in additional messages to relay to consumers during the order processing/shipping/delivery process. Also really enjoy our account representative and customer support. Review collected by and hosted on G2.com.

Not many downsides of Narvar - can take a bit to get up and running as there are many things you can affect in the backend. Learning curve to be accustomed but overall pretty easy to use. Review collected by and hosted on G2.com.