Narvar has provided to integrate really easily into our platform to provide post purchase experience. Specifically we manage all our own shipping so we needed a custom delivery tracking solution that really fit our goals and they provided that. Review collected by and hosted on G2.com.

The interface can feel a bit too simplistic, and the plug-and-play nature of our integration means there aren’t many options to fine-tune it for our specific setup. Review collected by and hosted on G2.com.

Frankly, I think the best thing Narvar does is track shipping for you and notify customers well. As someone who works in Cloud Operations, high system uptime and API stability is important to me. Narvar is very solid there. Their IRIS platform is integrated with ours and has been able to manage our high volume sale season without any lag. Yes, the tracking page is quite clean and it lives on our own brand domain. Customers no longer need to visit carrier sites such as FedEx or DHL. This builds a lot of trust. The 'out for delivery' or delayed automated notifications do wonders to keep customers in the loop without my team needing to do manual work. Review collected by and hosted on G2.com.

If you're a mid-market brand, the pricing is definitely on the higher side. Also pulling heavy reports for last 6 months from the backend admin dashboard can be a little slow sometimes. If you have a lot of custom requirements for returns then implementation does takes some time as well. I wish the support response was a bit faster for the Asian time zone and we often need to wait until US hours to get some complex issues resolved. Review collected by and hosted on G2.com.

New to Narvar but so far its been easy to navigate. Review collected by and hosted on G2.com.

I have found that I am still learning the different experiences and how and when to activate them. Review collected by and hosted on G2.com.

I like Narvar because one thing they do is to make the process of the customers smooth once they make an order. The features can enable me to update in an organized and trustworthy way regarding shipping, delivery and returns. Linking it to our current order and carrier systems would make sure that there are correct and uniform messages. This has served to keep the customers informed, minimize frustration and enable my team to continue with other operational priorities. Review collected by and hosted on G2.com.

The downside that I have identified with Narvar is that it takes a lot of time to tailor the notifications to very particular customer groups. The flexibility of the number of features is provided though elaborating on rules that apply to each segment occasionally makes communication slower. Review collected by and hosted on G2.com.

I use Narvar for transactional emails and a returns/exchanges solution. I appreciate that it communicates properly with the customer and improves the user experience of our returns and exchanges. It's a seamless process that integrates well with the rest of our tech stack. I also like Narvar's custom solutions and the revenue that's retained with easier return methods. Revenue is our main KPI, and having Narvar as part of our logistics plans makes it valuable to us. Review collected by and hosted on G2.com.

Their SMS features could be better and their relationship with Twilio in which the short codes are run through. This could be better Review collected by and hosted on G2.com.

They're user friendly interface ensures that it's easy to make any basic updates. They have generated a significant increase in revenue from what normally would have been basic transactional and informational emails and website visits. And their customer support team is top notch - willing to stay on and help out with any issues that may arise. Review collected by and hosted on G2.com.

It can take a little time to get set up. It's a complex system with a lot of features, so to ensure you are making the most out of it and capitalizing on everything you can, will take some dedicated time and effort. Review collected by and hosted on G2.com.

It offers the ability to manage different languages and tailor local experiences. Review collected by and hosted on G2.com.

At times it can feel a bit messy with so many different templates, and copying or duplicating changes from one template to another isn’t always straightforward. Review collected by and hosted on G2.com.

I like the Narvar interface because it is clean and simple, making it easy for the customer. It's also easy for the business to interact with on the back end. The Narvar portal for businesses is easy to manage, and the reporting is good. The rules and logic are easy to adapt. The team is also responsive and helpful when new things need to be developed or worked in. Review collected by and hosted on G2.com.

I think the reporting in the admin portal could be improved upon to incorporate more filters and different settings that could help manipulate data at a return reason level and tracking trends with the quantity of items returned, not just the count of returns initiated. Review collected by and hosted on G2.com.

I really appreciate how our reps at Narvar have been excellent. They consistently evolve their platforms to better meet company needs, coming up with innovative solutions that make them a great partner. Their ticket reporting system is enhanced, and their solution specialists are quick to resolve issues. They're knowledgeable and always willing to assist. Narvar also helps in creating a better customer experience post-purchase by providing accurate updates to customers, which reduces our WIZMO contacts. The enhanced returns reporting offers great insight into current challenges and timing. I also found that new product offerings are really easy to set up since most of the API calls are already set. Review collected by and hosted on G2.com.

I believe Narvar has had a lot of turnover. We loved working with our prior CSM and Project Specialist. The initial setup was more time-consuming. Review collected by and hosted on G2.com.

I like the product support we received from the account team and the ease of use within the dashboard. Once the team was trained in using the tools, it allowed us to easily make necessary changes quickly and utilize the self-service analytics tools. The initial setup for EDD and Tracking was fairly easy. Review collected by and hosted on G2.com.

Price is a concern, as we are constantly pushed to find opportunities for savings to improve profitability. The process of rolling out returns across our markets was a pretty long process that required a lot of manual work to get everything stood up. Review collected by and hosted on G2.com.