NapoleonCat.com Pros and Cons

NapoleonCat was the only platform we found that could handle the sheer volume of comments and messages we get daily through our social media accounts.

When we ran into an issue that was affecting our customer service, they didn’t just fix it—they went above and beyond by having their developers create a new feature specifically to support our needs.

The team was incredibly quick, responsive, and easy to work with throughout the process. Their communication and follow-up is always 10/10 anytime we reach out with a question. Their dedication and willingness to go above and beyond has made a huge difference for us as a large business. We’re so grateful for their support and can’t recommend them enough! Review collected by and hosted on G2.com.

We honestly can’t think of anything we dislike about NapoleonCat. If we were being really picky, as a large business, it would be nice to have the option to add a few more team members to our plan without increasing the cost. But that’s a minor thing in comparison to everything the platform offers and the incredible support we’ve received. Review collected by and hosted on G2.com.

I've been using NapoleonCat for almost 3 years now, 5 times per week. During that time, the tool has only improved, adding new useful features like the search bar. NapoleonCat is very intuitive and easy to use, even for beginners. It allows you to tag your content, which is really helpful when searching for specific topics. Whenever there is an obstacle, Customer Support is always willing to help. :) Review collected by and hosted on G2.com.

I had some technical issues with adding a new account, but Customer Support was always helpful in difficult cases." Review collected by and hosted on G2.com.

Napoleoncat is a very useful tool for publishing posts. When something didn't work due to the fault of social media platforms, their customer service and developers tried to find a solution as quickly as possible. Review collected by and hosted on G2.com.

At the sales stage, they were not fully prepared for our specific business and due to communication problems, they did not let us know about all the problems. Additionally, sometimes developers did not understand user needs. I also believe that the reports could work differently, which is why they were of little use to us Review collected by and hosted on G2.com.

The inbox simplifies the process of following up with multiple channels from a single location, and the customer support is perfect, also I like analytics since it covers all the metrics I need for social media across a lot of social media platforms, Review collected by and hosted on G2.com.

The report's limitations and inconsistency Review collected by and hosted on G2.com.

I like that you only need one tool to handle all social media channels. This program is very easy and intuitive to use. The staff are always helpful and respond quickly when a problem occurs, but it's becoming less frequent. Review collected by and hosted on G2.com.

Honestly, I don't really know what I can write about here. I would like the program to also include messages from TikTok, and not just comments, but as far as I know, work on it is already in progress. Review collected by and hosted on G2.com.

Customer service is A+, and it's really user friendly for basic features. Review collected by and hosted on G2.com.

I would like to see some feature added for my specific use, but It's possible some of them is out of their control, because they are limited by not having a full facebook API's access. Review collected by and hosted on G2.com.

The automation features in NapoleonCat save me several hours a week. Configuring and using them is extremely intuitive. The great customer support is also worth mentioning - they answer every question, even the smallest one, quickly. Review collected by and hosted on G2.com.

Sometimes the number of options, especially at the beginning, can be slightly confusing Review collected by and hosted on G2.com.

Ease of Use, Customer Support. Ease of Implementation, Review collected by and hosted on G2.com.

The available features in inbox section. Review collected by and hosted on G2.com.

easy to use, friendly interface, excellent everyday support on the chat when you need it Review collected by and hosted on G2.com.

inpredictibility when comes to the "inbox" part of the system. sometimes you dont know if the system integrates messages and comments from FB for sure, so you need yo check it from time to time with Meta Business Suite Review collected by and hosted on G2.com.

What I like most about Napoleon is that it is very readable. It's very easy to navigate in this platform. It also has many useful functions such as creating reports, etc. Moderating and tagging messages is very easy. You can also easily change the projects you are working on. Simply put, the website layout is simple and user-friendly. It also has a clear division into archived messages, hidden messages, etc. Napoleon makes working with projects easier. Review collected by and hosted on G2.com.

From time to time, Napoleon takes late tickets. I think this is something that can be improved. In addition, incorrect messages appear, e.g. that the message has been published but it has not happened. From time to time, Napoleon simply has delays and does not want to load and some errors appear. I believe that all these situations occur relatively rarely and do not disturb work that much, but it could be worth improving them. Review collected by and hosted on G2.com.