What problems is Name.com solving and how is that benefiting you?
I am a 54 y/o man that runs a painting company in NJ. I also do web sites for clients part time. I have been a name.com customer for well over 8 years. I currently have 63 domains with them and had 63 associated web sites hosted on their servers.
On 01-27-2017, I received an email from Name.com which states: “The hosting for yourdomain***.com has been suspended. It was suspended because we received a verifiable spamming complaint. More specifically, info@yourdomain***.com” And this suspension came with no warning. To add, I have no idea what “verifiable spamming complaint” even means, as I am the last person in the world that would send spam.
I immediately called Name.com to find out (what in gods name), was wrong with my account. I spoke on the phone with one of their employees at great length. She stated, “your account has been permanently suspended for spamming”. I explained to her that I was in no way responsible for any form of spamming @mydomainname. I suggested that someone must have hacked into their system and sent email from my account. No one has access to my computer but me as I live alone, so spamming did not happen on my end. She stated, “there is nothing I can do, your hosting account has been permanently suspended”. And she gave me the feeling that she believed I was lying.
he end result - 63 of my web sites went offline, at the flip of Name.com’s incompetent hands, and they offered no solution.
Name.com (on a whim), has forced me to seek web hosting with a different company, and has caused loss of monies, loss of time and has caused much unnessecery stress and inconvenience. I will have to spend an estimate of 7 days, setting up 63 domains on a new server and uploading data for my 63 web sites.
I have found Name.com to be an incompetent, unprofessional, unreliable and unfair service. This company has given me an unnecessary workload and has caused a major inconvenience in my life. I’d also like to add that on September 5, 2016 - I paid in full $203.88 for a (1) year hosting plan with Name.com and was forced to pay for a new hosting plan on January 25, 2017 with a different company. I have been sickened by this unprofessional company.
I have contacted my credit card company to do a chargeback and hopefully get my money refunded. However, the stress and inconvenience this has caused outweighs the expense.
Thoroughly disgusted and in disbelief,
Anthony
Review collected by and hosted on G2.com.