NABD System Reviews & Product Details

Our experience has shown that NABD System has been the key to centralization of our customer support operations. It also lets us organize all the questions arising from the different sources such as email, social networks, and apps. Review collected by and hosted on G2.com.

Most of the time, preparing performance reports concerning agent productivity, ticket closure, and customer satisfaction indices can be complex. The pre-built reports available for use do not offer detailed characteristics that can be used to manipulate certain data details. Review collected by and hosted on G2.com.

Great system to ask questions or report issues you are having Review collected by and hosted on G2.com.

There are a lot of steps to get your response to someone Review collected by and hosted on G2.com.

NABD is an adaptable, versatile and easy to understand client assistance stage that plans to give and convey ideal Omni channel client care administrations. NABD helps in changing client service groups into client achievement motor bringing about consumer loyalty. NABD can be conveyed as SaaS arrangement or on premise for all business verticals and for various business sizes. NABD System is patching up the client support space with its future reasoning innovation. Programmed steering rules based on rules we characterized before is extraordinary and multi channels that incorporate Facebook, twitter, email and portable applications. Client assistance is speedy. The beneficial thing additionally is the capacity to adjust our customization necessities in barely any days. The cost likewise is entirely sensible contrasted with comparable items. The quantifiable profit was noteworthy and we figured out how to lessen the expense of serving client cases and empowered us to quickly finish cases and react to clients quicker. The tool is excellent, yet particularly I like Ticketing and knowledge base. Ticketing makes it extremely simple and successful to heighten client issues and track them. Concerning knowledge base, it is exceptionally easy to utilize and oversee. It is a decent wellspring of data for the bleeding edge to locate the important information quick and serve the client successfully. Review collected by and hosted on G2.com.

Talk capacities need some serious highlights like visit moving and talk to ticket. Front End can be upgraded a bit more. Review collected by and hosted on G2.com.

NABD System helped me to connect with customer anywhere and by using any social media site like Facebook etc. It is a customer service system that is affordable and comes with monthly subscription. It offers a functional plan and makes ticketing simpler and easier. The knowledge base is also a useful feature to serve the customer. Even if you dislike something or find a problem their team fixes everything. They allow to customize things according to your own style. Their customer support goes out of their way to help the client. Some of my favorite features include social media monitoring, survey management, forms management, feedback management, issue management and multiple others. The reporting and analytic tools provide with maximum productivity. The design is aesthetically pleasing and pleasing to look at. Review collected by and hosted on G2.com.

NABD System contains many useful features but they are not modern so there is need of some advanced features. They need to make improvements in the chat system while dealing with client only. The whole system can be slow at times and I wish they had survey management options. However I think NABD System is worth the price. Review collected by and hosted on G2.com.

The client support was the most astonishing advantage. I had completed a Demo of the product, I realized that the program was extraordinary and more competent than our association required. I was worried about working with an organization so distant from home and I was wonderfully shocked at how much everybody with NABD needed to help and endeavored to ensure that the item met our accurate details. Review collected by and hosted on G2.com.

It is elusive a con with this association. We didn't have a reasonable comprehension of client licenses and cost expanded to get everybody that required access a permit, however for what we will be escaping the product I think it is as yet worth the expense. Review collected by and hosted on G2.com.

Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business. Review collected by and hosted on G2.com.

Nothing to dislike, because even you don't like anything the team is open to fix it very fast. Review collected by and hosted on G2.com.