Top 10 mySQM Auto QA Alternatives & Competitors

Top 10 Alternatives to mySQM Auto QA Recently Reviewed By G2 Community

#1

Balto
By Balto
(552)4.8 out of 5
Optimized for quick response
Balto connects contact center agents with AI to enable better conversations that deliver results.
Categories in common with mySQM Auto QA:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to mySQM Auto QA, Balto is:
Easier to set up
More usable
Easier to admin
See all Balto reviews
#2

Talkdesk
By Talkdesk
(2,408)4.4 out of 5
Optimized for quick response
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with mySQM Auto QA:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to mySQM Auto QA, Talkdesk is:
Slower to reach roi
More usable
Easier to admin
See all Talkdesk reviews
#3

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
Optimized for quick response
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with mySQM Auto QA:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to mySQM Auto QA, Genesys Cloud CX is:
Slower to reach roi
More usable
See all Genesys Cloud CX reviews
#4

Playvox Quality Management
By Playvox
(1,156)4.8 out of 5
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
Categories in common with mySQM Auto QA:
• Contact Center Quality Assurance
Reviewers say compared to mySQM Auto QA, Playvox Quality Management is:
Easier to set up
More usable
Better at support
See all Playvox Quality Management reviews
#5

Invoca
By Invoca
(919)4.5 out of 5
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
Categories in common with mySQM Auto QA:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to mySQM Auto QA, Invoca is:
Better at support
See all Invoca reviews
#6

Gryphon.ai
By Gryphon Networks
(431)4.1 out of 5
Gryphon automatically captures and analyzes all sales activity from any phone and turns it into actionable insight. Understand the behaviors that get results with 100 % accuracy through real time visibility into your rep’s phone -based activity from any location. Our targeted speech analytics identifies the techniques and phrases used by your top performers allowing sales leaders to raise the performance of every rep on their team.
Categories in common with mySQM Auto QA:
• Contact Center Quality Assurance
Reviewers say compared to mySQM Auto QA, Gryphon.ai is:
Slower to reach roi
See all Gryphon.ai reviews
#7

Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Optimized for quick response
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with mySQM Auto QA:
• Contact Center Quality Assurance
Try for free
See all Salesforce Service Cloud reviews
#8

JustCall
By Saas Labs
(2,084)4.3 out of 5
Optimized for quick response
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
Categories in common with mySQM Auto QA:
• Contact Center Quality Assurance
Try for free
See all JustCall reviews
#9

NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
Optimized for quick response
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with mySQM Auto QA:
• Contact Center Quality Assurance
Try for free
Reviewers say compared to mySQM Auto QA, NICE CXone Mpower is:
Slower to reach roi
See all NICE CXone Mpower reviews
#10

CloudTalk
By CloudTalk
(1,249)4.3 out of 5
Optimized for quick response
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
Categories in common with mySQM Auto QA:
• Contact Center Quality Assurance
Try for free
Reviewers say compared to mySQM Auto QA, CloudTalk is:
More usable
Easier to set up
Easier to admin
See all CloudTalk reviews