# MyChart Reviews **Vendor:** Epic Systems **Category:** [Interactive Patient Care Systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc) **Average Rating:** 4.4/5.0 **Total Reviews:** 39 ## About MyChart MyChart Bedside provides access to their latest lab results, a way to message their nurses and doctors, and clear, nontechnical explanations of their treatment. ## MyChart Reviews ### 1. Convenient Scheduling and Results Access, but Occasional Delays and Early Result Concerns **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda B. | Sales Admin, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about MyChart?** Convenient and easy to communicate with provider along with seeing test results and schedule appointments. **What do you dislike about MyChart?** sometimes seeing results before a dr can be concerning. long delays occasionally for question response. **What problems is MyChart solving and how is that benefiting you?** unknown ### 2. Ridiculous website for making an appointment **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about MyChart?** Leaving messages for the doctor. Saves time trying to leave a message. **What do you dislike about MyChart?** Making an appointment. Ridiculous process. For a follow up I pick the Dr by name. They direct me to the appt page. Then I have to choose their specialty, and you don't my Dr specialty? OK, use the drop-down list but it does not list their specialty. They say to call the general number. I'd should just call the doctor's office number. Total waste of time. **What problems is MyChart solving and how is that benefiting you?** Very little. I can leave a message for the Dr and get a reply. NOTHING ELSE. Worse garbage site I've seen and a disgrace for John Hopkins. ### 3. MyChart - through eyes of a patient and a provider's personnel **Rating:** 4.0/5.0 stars **Reviewed by:** Priscilla H. | Referral Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about MyChart?** The ability to message quickly between patient and providers and their care team, previously due to hipaa, there was a lot of phone tag involved. In addition, accessing your own medica mecords was a huge nuisance and very timely with most practices. Having instant access to you labs, visit notes, medications, discharge instructions, etc, enables patients to be more fluid with effecting managing and maintaining their own health. **What do you dislike about MyChart?** There is some difficulty navigating providers that haven't been linked to account. In addition to including the provider team, it would be nice to have the option to schedule with new providers that were accepting new patients, ones that didn't require live phone schedules due to level of information or skillful scheduling required. **What problems is MyChart solving and how is that benefiting you?** Very effectively and efficiently improving communication between patients, providers and their staff, along with billing capabilities. On the business side, it enables data and workflow to move through work queues and be analyzed with more accuracy with such. ### 4. Revolutionized my care **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. M. | Sr. Operations Manager - Claims, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about MyChart?** It allows for 1 stop shopping of all my medical needs. I can communicate with my Dr through the app for most things and can even do video visits! **What do you dislike about MyChart?** The only issue is images for tests are in a format my phone can't open **What problems is MyChart solving and how is that benefiting you?** It has helped all my employees manage their medical care more efficiently. ### 5. Experience with MyChart **Rating:** 4.5/5.0 stars **Reviewed by:** Steve F. | R, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about MyChart?** - Appointments that are scheduled over the phone appear in MyChart within minutes. - Those appointments have a link that adds the appointment to the patient's calendar (Google, Outlook/Exchange, etc.}. - After-Visit summary and Doctor's notes appear with the appointment as history. - Medication(s) are tracked in the patient's MyChart with dosage and schedule. - Patient can ask doctor or staff questions via 'e-mail like' text entry which can include pictures or forms - Other people can be configured to have access to the patient's MyChart. - Appointments and question replies can send e-mail or SMS notifications. **What do you dislike about MyChart?** - Too many steps are required to login into system - Message headings are pre-canned with poor choices, and the patient has no option to enter their own message. - There is no way to set a priority flag on messages, - There is no method to copy additional doctors on messages. - Providers/Doctors lists do not have their specialty or roles displayed. - Providers/Doctors lists do not have their scheduling phone numbers displayed. - There is no list of scheduling phone numbers for departments. **What problems is MyChart solving and how is that benefiting you?** - Communication with patients is significantly improved without requiring telephone calls. - Patients no longer need to call doctor to refresh their memory of medication dosage/schedule. - Patients have a clear and simple listing of future appointments, reducing no-shows. These benefits have streamlined the appointment scheduling process and it keeps the patient informed. ### 6. Health Portal At Your Fingertips **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about MyChart?** Epic MyChart is an excellent tool, and one-stop shop for connecting with your medical/health practice. It's a versatile tool, as you can view lab results, pay bills, send private messages to your doctor, and more. My favorite part is that I'm notified and can see my lab results, right as they come out -no additional waiting or wondering when you can see them, or calling the office, just to wait in queue on the phone. MyChart keeps a record of the results, and messages between you and your doctor, and can be accessed on a computer or phone. The tool really makes it easy to connect and get information. **What do you dislike about MyChart?** My only dislike, is that MyChart is simply an automated tool. I'll sometimes get lab results, and be left to interpret myself, as they haven't been reviewed and explained by a doctor yet. This can lead to poor assumptions or cause unwarranted worry or concern if you don't know how to read them. Nothing's perfect, but the fact that the tool is all automated, without someone to talk to, lacks personability. **What problems is MyChart solving and how is that benefiting you?** Overall, MyChart is a great tool, and definitely expedites the process in getting information to the patient. The health system can be very slow when going through a call tree, and waiting on hold, but this tool gets the info to the user immediately. ### 7. Your Health At A Click **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron L. | Account Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about MyChart?** The MyChart mobile application and online site make it easy for patients to be in control and aware of their medical summaries, bills, and appointments. Instead of physically tracking down paperwork from your doctor's office, all your essential records are securely kept in the MyChart software for easy access! **What do you dislike about MyChart?** Your medical summary only goes back so far. If you want to have all your records recorded in the software, you must contact all your past doctors and request your documentation for MyChart Administrators to input! **What problems is MyChart solving and how is that benefiting you?** I am saving time and effort with the MyChart application with real-time insight on my health records and the ability to book appointments myself at the click of a button! I also can obtain a detailed summary of my overall health that I can access anywhere at any time, allowing me to be informed and in control of my health needs and concerns. MyChart is the best! ### 8. A vital tool for organizing your health care **Rating:** 5.0/5.0 stars **Reviewed by:** Laylah B. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2021 **What do you like best about MyChart?** I love the features like messaging, where you actually can communicate with your health care provider on non emergency issues or questions. Best record keeping application. **What do you dislike about MyChart?** If you don't enable touchscreen log in, make sure you enable two step verification. I lost Mt password once and they are very secure, I had to reset everything. **Recommendations to others considering MyChart:** Don't lose your password. **What problems is MyChart solving and how is that benefiting you?** I have realized organizing is key to taking the best care of myself. I can keep test results, appointments and communicate with my provide on a non emergency basis all the time. Even make non emergency appointments!!!! ### 9. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about MyChart?** I'm able to communicate with my Doctors nurse & they are good about getting back to me. **What do you dislike about MyChart?** Understanding the blood work. It's not clear what the normal range is or what the medical terminology is for blood tests drawn. **Recommendations to others considering MyChart:** Sign up, it's a time saver. **What problems is MyChart solving and how is that benefiting you?** Being able to correspond with the Doctor concerning my care. ### 10. Access your med chart on your phone **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey G. | Speech and language pathologist, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about MyChart?** The thing I like the most about MyChart is the mobile app. It is very helpful to be able to access your medical records at any time, any place. Another thing I like about MyChart is the messaging function. I am able to connect with my physician quickly for needs that don't require an appointment. **What do you dislike about MyChart?** Something I dislike about MyChart is that the organization of the test results is confusing. I wish that they would be organized by type of test so that you could see your results over time for a specific test. Instead, they are organized chronologically, which can make it difficult to find. **What problems is MyChart solving and how is that benefiting you?** A problem I am solving with MyChart is that I do not need to make an appointment or call my doctor's office for certain things, like accessing medical records or refilling a prescription. I am able to do these things quickly and easily on my phone or computer. ## MyChart Discussions - [What are the benefits of MyChart?](https://www.g2.com/discussions/what-are-the-benefits-of-mychart) - 1 comment - [View MyChart pricing details and edition comparison](https://www.g2.com/products/mychart/reviews/mychart-review-2086997?section=pricing&secure%5Bexpires_at%5D=2026-05-29+23%3A07%3A27+-0500&secure%5Bsession_id%5D=da232abe-22d9-47bb-8d81-58f060b19b7a&secure%5Btoken%5D=9034efa8f59175eace63ae65b43c2b08744e01e1247beff9c219fd28a6b20099&format=llm_user) ## MyChart Features **Interoperability** - Device Interfacing - Care Communication - EHR Integration **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Patient Management** - Patient Portal - Assessment - Telehealth - Educational Content **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Generative AI** - AI Text Summarization **Care Coordination & Automation** - Risk Stratification & Patient Prioritization - Automated Care Pathway Guidance - Referral Management **Operational Intelligence & Integration** - Predictive No-Show Analytics - EHR & Practice Management Integration - Operational Performance Dashboards ## Top MyChart Alternatives - [Agentforce Health (formerly Salesforce Health Cloud)](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews) - 3.9/5.0 (33 reviews) - [FollowMyHealth](https://www.g2.com/products/followmyhealth/reviews) - 3.5/5.0 (21 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)