--- title: my.SQM Auto QA Reviews meta_title: 'my.SQM Auto QA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 358 reviews by the users' company size, role or industry to find out how my.SQM Auto QA works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 358 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # my.SQM Auto QA Reviews **Vendor:** SQM Group **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 358 ## About my.SQM Auto QA SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. ## my.SQM Auto QA Pros & Cons **What users like:** - Users find the **ease of use** of my.SQM Auto QA exceptional, enhancing their overall satisfaction with the platform. (26 reviews) - Users appreciate the **feedback system** of my.SQM Auto QA, enhancing learning and improving call quality effectively. (15 reviews) - Users appreciate the **easy navigation** of my.SQM Auto QA, finding it simple to explore and utilize. (10 reviews) - Users love the **easy access** to information, making it quick and efficient to track performance and improvements. (7 reviews) - Users find the **coaching support** invaluable for continuous improvement and enhancing customer service performance. (6 reviews) - Experience Improvement (5 reviews) - Users value the **intuitive scoring system** , which motivates progress tracking and enhances navigation experience. (5 reviews) - Efficiency (4 reviews) - Users value the **friendly and effective customer support** of my.SQM Auto QA, enhancing their experience and service quality. (3 reviews) - Call Quality (2 reviews) **What users dislike:** - Users express frustration with **call issues** , wishing for better recording access and broader service coverage beyond landlines. (16 reviews) - Users find the **complexity in filtering information** challenging, with many confusing metrics and hard-to-understand sections. (6 reviews) - Users find the **inaccurate data analysis** to be confusing, complicating their understanding of metrics and statistics. (6 reviews) - Users face issues with **scoring fairness** , as subjective surveys and bad reviews heavily impact their scores. (5 reviews) - Users find the **navigation overwhelming** due to excessive information and multiple tabs required for accessing reports. (3 reviews) - Users often face **layout issues** that hinder navigation and make it difficult to access essential survey information. (3 reviews) - Poor Reporting (3 reviews) - Users are frustrated by **poor response mechanisms** for disputing calls and reviews, adding unnecessary stress to their experience. (3 reviews) - Users find the **dashboard confusing** and wish for better navigation and detailed scoring breakdowns. (2 reviews) - Missing Features (2 reviews) ## my.SQM Auto QA Reviews ### 1. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Almitra M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about my.SQM Auto QA?** The software is very user friendly. Whether you're a tech guru or a beginner, the SQM software is very easy to use and provides feedback in a way that helps your overall performance. The notification features are wonderful - An email is sent every time a survey is completed which allows you to see what your customers are saying about your service. I find this quite helpful as it allows you to make changes sooner to offer the best customer service possible to your clients. **What do you dislike about my.SQM Auto QA?** There isn't anything I don't like about the SQM software. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It answers the unknown for me - it tells me exactly what our clients think of my service and I'm able to hone in on certain areas that may need improvement based on their feedback. **Official Response from SQM Group:** > Dear Almitra, Thank you so much for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 2. Seamless easy to understand system. **Rating:** 5.0/5.0 stars **Reviewed by:** Mitchell C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2024 **What do you like best about my.SQM Auto QA?** I like that I don't have to go to a lot of screens to see my results. All my options and results are there at a glance. **What do you dislike about my.SQM Auto QA?** Sometimes the AI is not yet ready to translate what customers say, so it is not really helpful. **What problems is my.SQM Auto QA solving and how is that benefiting you?** We have easier access to our customers' reviews, which can help us improve our results right away. **Official Response from SQM Group:** > Dear Mitchell, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for bringing this AI matter to our attention. We will investigate your feedback further. Sincerely, SQM’s Team ### 3. I really like the breakdown of the SQM survey datebase. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about my.SQM Auto QA?** I like the simplcity of the software. It's easy to use! **What do you dislike about my.SQM Auto QA?** I really don't have any compliants. Everything has been easy to use for me! **What problems is my.SQM Auto QA solving and how is that benefiting you?** This helps our company with feedback from the customers we serve. **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 4. Smooth experience **Rating:** 4.5/5.0 stars **Reviewed by:** Rashonda O. | customer Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about my.SQM Auto QA?** The QA software Keeps me up to date and aware. **What do you dislike about my.SQM Auto QA?** wish I recieved automated notifications when there is a change or update vs checking it randomly for new info. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Better help my customer service. **Official Response from SQM Group:** > Dear Rashonda, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 5. I like getting feedback of what I did right and sometimes what I did wrong **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about my.SQM Auto QA?** Getting feedback on how I am doing and things I am doing wrong **What do you dislike about my.SQM Auto QA?** Sometimesd members give us a bad review becuase they are upset about a benefit or something we cant change **What problems is my.SQM Auto QA solving and how is that benefiting you?** non so far **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We understand your frustration with receiving a bad review from a member for something you can't change. Thank you for letting us know - your feedback helps us do better. We will share your opinion with our team. Sincerely, SQM’s Team ### 6. It's nice. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about my.SQM Auto QA?** It's helpful, I like it, it's fun to play games and win money **What do you dislike about my.SQM Auto QA?** nothing to disline, only that we cant win more money **What problems is my.SQM Auto QA solving and how is that benefiting you?** it provieds feedback with an attached monitary value **Official Response from SQM Group:** > Thank you for your feedback, we appreciate it. ### 7. Good navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Deja W. | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about my.SQM Auto QA?** It easy to follow, this is my first year using the software and so far it's been really easy to follow and to navigate. **What do you dislike about my.SQM Auto QA?** So far I like everything. I haven't found anything that I didn't like. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I am a CSR and this software helps me keep up with my surveys I get from the members that I help on a daily basis. This information helps me improve my stats for my job. **Official Response from SQM Group:** > Dear Deja, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 8. it was ok **Rating:** 4.0/5.0 stars **Reviewed by:** NAOMI S. | customer service rep, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about my.SQM Auto QA?** easy to navigate, seems simpler on steps **What do you dislike about my.SQM Auto QA?** SLOWER than before. last system was a tad bit faster **What problems is my.SQM Auto QA solving and how is that benefiting you?** limiting the steps to take to complete a task. **Official Response from SQM Group:** > Dear Naomi, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 9. SQM review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about my.SQM Auto QA?** Tracking, and the ease of use. Great tool. **What do you dislike about my.SQM Auto QA?** Sometimes difficult to find what I'm looking for. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I"m not sure **Official Response from SQM Group:** > Thank you for your feedback! Sincerely, SQM Group ### 10. user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** dasia s. | Customer service rep, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about my.SQM Auto QA?** i like that i can see the feedback from customers **What do you dislike about my.SQM Auto QA?** all the information that is not relevant to me but is shown **What problems is my.SQM Auto QA solving and how is that benefiting you?** Quality assurance **Official Response from SQM Group:** > Dear Dasia, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. Please feel free to reach out to support@sqmgroup.com, we would like the opportunity to talk and investigate your feedback further. Sincerely, SQM’s Team ### 11. Nice system for evaluation feedback, but could be a little simpler to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about my.SQM Auto QA?** Love that we can see the feedback received more readily than having to wait for a Supervisor/Manager to provide the responses to us. **What do you dislike about my.SQM Auto QA?** The AI responses are sometimes different than what the Customer said-also have the understanding that AI interpretations can be off a bit. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Customer service feedback, quality assurance **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 12. Very Nice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about my.SQM Auto QA?** When a member leaves a survey it is recorded immediatley. I also like having the option of not only listening to what the members says but I can read it. **What do you dislike about my.SQM Auto QA?** It only allows members to do a survey if they are calling from a home phone. **What problems is my.SQM Auto QA solving and how is that benefiting you?** No issues that I am aware of **Official Response from SQM Group:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for bringing this matter to our attention. Please feel free to reach out to support@sqmgroup.com, we would like the opportunity to talk and investigate your feedback further. Sincerely, SQM’s Team ### 13. SQM Portal Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about my.SQM Auto QA?** The reporting allowing team view overall vs CA view. Being able to drill down is important. **What do you dislike about my.SQM Auto QA?** I've actually reached out to my team to ask for feedback and no one had anything to say only that they like the tool. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Areas of opportunity and feedback tracking. We are able to have our supervisor team document their feedback in the portal and it allowed us to create a goal for this role: how are you providing feedback? How often? This helps the CA receive continued support. **Official Response from SQM Group:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 14. Quick & Productive **Rating:** 5.0/5.0 stars **Reviewed by:** Gracey D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about my.SQM Auto QA?** The most helpful about mySQM QA Software so far it's easy to navigate and quick. **What do you dislike about my.SQM Auto QA?** Everything is helpful , there is nothing I dislike **What problems is my.SQM Auto QA solving and how is that benefiting you?** mySQM benefits me,in ways to be a better listner with the customers. I can actually read what their opinions on my service I provided to them. **Official Response from SQM Group:** > Dear Gracey, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Sincerely, SQM’s Team ### 15. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Freddy L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about my.SQM Auto QA?** Very user friendly things are easy to find and locate also to access **What do you dislike about my.SQM Auto QA?** It shows the most recent surveys as well as a recording of what the consumer leaves a message **What problems is my.SQM Auto QA solving and how is that benefiting you?** How to handles and resolve customer calls and issues with only 1 call resolution **Official Response from SQM Group:** > Dear Freddy, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Sincerely, SQM’s Team ### 16. Bliss Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about my.SQM Auto QA?** Very easy to use and to comprehend, very simplified **What do you dislike about my.SQM Auto QA?** Nothing about the software I dislike. It was very easy to learn and understand **What problems is my.SQM Auto QA solving and how is that benefiting you?** It's helping with customer dialogue and how to perform with the members **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 17. I like the feedback and the ability to see what the survey said **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about my.SQM Auto QA?** I like that i can read the review from the survey **What do you dislike about my.SQM Auto QA?** I don't like that there is not a way to referrance which call the survey stemmed from **What problems is my.SQM Auto QA solving and how is that benefiting you?** the ability to get feedback from the members we serve **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 18. It’s been motivating **Rating:** 4.0/5.0 stars **Reviewed by:** Ketna M. | Contact Center Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about my.SQM Auto QA?** It provides on the spot feedback, easy to understand and navigate **What do you dislike about my.SQM Auto QA?** Accuracy - I have often found discrepancies with survey results if 2 CSR's have handled the customer interaction **What problems is my.SQM Auto QA solving and how is that benefiting you?** Allowing coaching feedback to be easier to manage **Official Response from SQM Group:** > Dear Ketna, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 19. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about my.SQM Auto QA?** Easy to use, reliable, and has a smooth user interface. It's never given me any issues. Implements nicely into our all of our other useful links. It helps us provide better support all around. The more we use it, the better it will be. **What do you dislike about my.SQM Auto QA?** I honestly don't see any downsides at this time, or least favorable areas. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps us to be able to go back and review our interactions, which in return holds us accountable for everything we do. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Sincerely, SQM’s Team ### 20. Excellent Software for Excellent Customer Service Agents **Rating:** 5.0/5.0 stars **Reviewed by:** Heather D. | Member Care Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about my.SQM Auto QA?** I love keeping track of my performance, especially when it is easy to access and understand. It helps me focus on any areas that I could improve upon. **What do you dislike about my.SQM Auto QA?** Honestly, there isn't anything that I dislike about the software. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It allows me to see the areas that I do well in and more importantly, it shows me the areas that need improvement. The benefit from having access to this information is priceless. **Official Response from SQM Group:** > Dear Heather, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 21. Excellent Team work **Rating:** 5.0/5.0 stars **Reviewed by:** dawn a. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about my.SQM Auto QA?** It helps me be efficient in my job and I enjoy **What do you dislike about my.SQM Auto QA?** would like to be shown more about the features **What problems is my.SQM Auto QA solving and how is that benefiting you?** It helps me be a better agent so I can provide the best service to my members and providers **Official Response from SQM Group:** > Dear Dawn, We sincerely appreciate you taking the time to share your experience with us! Please feel free to reach out to inform@sqmgroup.com and we can answer any questions you have about our mySQM™ - Customer Service QA Software features. Sincerely, SQM’s Team ### 22. SQM REVIEW 1 **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley Marie R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about my.SQM Auto QA?** The breakdown is very simple and easy to comprehend. Implementing the navigation is so eay and helps me to understand where my improvement for the member experience is valued and what needs work within my performance. **What do you dislike about my.SQM Auto QA?** I think it is great overall honestly and glad my organization has adapted it into their systems and metrics. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I use this to determine starts and stops of my performance and how that impacts the members I come in contact with daily. **Official Response from SQM Group:** > Dear Ashley, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 23. SQM is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about my.SQM Auto QA?** Reports and portal ease of use and everyone is so helpful **What do you dislike about my.SQM Auto QA?** Everything is great never had an issue. Questions are answered **What problems is my.SQM Auto QA solving and how is that benefiting you?** Upgraded system will give more data and tools improved performance in cx **Official Response from SQM Group:** > We are very grateful for you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Sincerely, SQM’s Team ### 24. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about my.SQM Auto QA?** easy to navigate around easy to search for scores **What do you dislike about my.SQM Auto QA?** there is nothing at this time that i can think of that i dislike **What problems is my.SQM Auto QA solving and how is that benefiting you?** i am able to see what mbrs like and dislike **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 25. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** shermin h. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about my.SQM Auto QA?** User friendly - its easy to follow with the tabs. **What do you dislike about my.SQM Auto QA?** Its a bit difficult when it comes to loading the funds on the card - I always miss a step. **What problems is my.SQM Auto QA solving and how is that benefiting you?** feedback, status, ranking - overall performance **Official Response from SQM Group:** > Dear Shermin, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the difficulties of loading the funds on the card. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 26. My experience so far on the SQM has a challenging one at first when started but now its splendid **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about my.SQM Auto QA?** the accurancy on evaluation of every stat **What do you dislike about my.SQM Auto QA?** i dislike nothing about it so far, its been helpful **What problems is my.SQM Auto QA solving and how is that benefiting you?** mySQM helps keeping track of my performance **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 27. Its easy to track how we are doing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about my.SQM Auto QA?** simple to navaigate when trying to look at my scores **What do you dislike about my.SQM Auto QA?** nothing so far, keep up the good work!!! **What problems is my.SQM Auto QA solving and how is that benefiting you?** I can keep up with my stats and see where I can approve **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 28. Great people to work with. Excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Ken B. | Internal business consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about my.SQM Auto QA?** Being able to evaluate all of the CSR calls. **What do you dislike about my.SQM Auto QA?** Potential cost and the integration of the call file. **What problems is my.SQM Auto QA solving and how is that benefiting you?** A more comprehensive review of all member calls and sentiment. **Official Response from SQM Group:** > Dear Ken, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic client. Sincerely, SQM’s Team ### 29. Sqm conf 2024 **Rating:** 5.0/5.0 stars **Reviewed by:** Frank I. | Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about my.SQM Auto QA?** Ease of use. Customizeable dashboards. The visiualization of data. **What do you dislike about my.SQM Auto QA?** Nothing so far. I am relatively new to my conpany that uses it. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Data visiualozation and employee recognition. **Official Response from SQM Group:** > Dear Frank, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 30. Very clear results and easy to read **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about my.SQM Auto QA?** I like the easy to read metrics and how you can read reviewer answers to how things went during a call **What do you dislike about my.SQM Auto QA?** Might not be the easiest questions for customers to answer once a call is done, sometimes restuls in less that great reviews. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It allows us insight on how well we are doing during calls and what the customer expects to be done for call resolution **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 31. SQM is the best!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jameela J. | Realtor, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about my.SQM Auto QA?** I like the Agent self coaching option the best. **What do you dislike about my.SQM Auto QA?** I don't see anything I dislike about SQM **What problems is my.SQM Auto QA solving and how is that benefiting you?** Bridging the gap between QA and customer satisfaction. **Official Response from SQM Group:** > Dear Jameela, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Sincerely, SQM’s Team ### 32. Easy to navigate the site **Rating:** 4.0/5.0 stars **Reviewed by:** Crystal C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about my.SQM Auto QA?** Very easy to naviagate the site, features are eye friendly. Overall a very good site. **What do you dislike about my.SQM Auto QA?** Havent had any issues so far regarding the site **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps with quality control calls **Official Response from SQM Group:** > Dear Crystal, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Sincerely, SQM’s Team ### 33. sqm rEVIEW **Rating:** 2.5/5.0 stars **Reviewed by:** Alicia B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about my.SQM Auto QA?** Its nice to read the real reviews of members. Regardless of if they are negative or not. **What do you dislike about my.SQM Auto QA?** Sometimes a member is very hapy with the service I have provded, however they are not happy with other reps or vendors however, since they survey was sent regarding my setice I'm the one that gets the negative rating. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Having the members actual words and feelings is helpful in making me a better rep for other members. **Official Response from SQM Group:** > Dear Alicia, We are happy to hear that you enjoy using our mySQM™ - Customer Service QA Software. We completely understand your frustration with receiving negative feedback because of factors outside of your control. However, that has to do with the survey ratings and not our mySQM QA software. We would appreciate it if you could update your review so that it reflects your opinion of the software rather than the survey ratings. Please feel free to reach out to inform@sqmgroup.com with any further comments, concerns, or suggestions you wish to share. Sincerely, SQM Group ### 34. GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** Belle B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about my.SQM Auto QA?** i enjoy the accuracy and the quickness SQM operates **What do you dislike about my.SQM Auto QA?** Some of the calls are failed due to things that are out of the CSRs hands. **What problems is my.SQM Auto QA solving and how is that benefiting you?** N/A **Official Response from SQM Group:** > Dear Belle, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 35. SQM feedback **Rating:** 3.0/5.0 stars **Reviewed by:** Amanda W. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about my.SQM Auto QA?** I like that I can hear a voice message of what my customers thought and their experience. **What do you dislike about my.SQM Auto QA?** It is a little hard to navigate and see feedback or coaching. It would be nice if it was more simple or streamlined. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It is allowing us to know hwo our members felt about the interactions we had with them and if we are giving great service. It's benefiting by knowing if I need to work on customer experience. **Official Response from SQM Group:** > Dear Amanda, We appreciate you taking the time to share your experience with us! Thank you for letting us know what your thoughts are on the navigation and feedback/coaching. Your feedback helps us do better. We will share your opinion with our team and work on it as soon as possible. Sincerely, SQM’s Team ### 36. Easy to use after you have been taught **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah F. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about my.SQM Auto QA?** There are a lot of different options. You definetly need someone to show you how to use it for what you need. But, once you've done it a few times, it is easy to follow along and quick to use. **What do you dislike about my.SQM Auto QA?** I don't have anything I dislike about it. It is good for what I use it for. As I say, you need to be taught the functions, but once you are, it is easy to use. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Member feedback and tracking quality **Official Response from SQM Group:** > Dear Sarah, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 37. SQM is a Breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about my.SQM Auto QA?** SQM's rating system is clean and organized. This is valuable when we need the details of our call and its user friendly. **What do you dislike about my.SQM Auto QA?** I wish that I was able to see my call information and call time as well within each call's feedback area. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It is allowing to get the customer's candid feedback on how I can assist them better. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 38. mySQM QA Software provides a lot of detailed information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about my.SQM Auto QA?** It is easy to use and provdes a lot of detailed information in an easy to use fashion. It provides immediate feedback to our customer service specialists. **What do you dislike about my.SQM Auto QA?** Some parts of the system are not user friendly **What problems is my.SQM Auto QA solving and how is that benefiting you?** The software can provide what our reps are lacking when providing customer service as well as what they are doing well. **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 39. Easy to Use and Understand **Rating:** 3.5/5.0 stars **Reviewed by:** Imani d. | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about my.SQM Auto QA?** SQM QA makes it easy for me to see my call evaluations and thats very helpful when I care about the quality of service that I am giving to customers. **What do you dislike about my.SQM Auto QA?** I don't think there is anything negative to say about this product, as long as you get used to using it everything is simple to understand. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I can see my call qaulity and what the customers are saying. **Official Response from SQM Group:** > Dear Imani, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Sincerely, SQM’s Team ### 40. Updates **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about my.SQM Auto QA?** I really appreciate the newly updates platform. The overall home page is great and easy to identify quick items. **What do you dislike about my.SQM Auto QA?** The ability to access reports and get the data I need. I miss the ability to print/download surveys. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Identifying caller issues that are unresolved or took multiple calls and recognizing those that do well. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 41. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Kassandra S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about my.SQM Auto QA?** The system is always working I never have any website issues. The navigation and layout is very easy to use and easy to read. I can check it every day with ease. **What do you dislike about my.SQM Auto QA?** The only downside is sometimes the reviews are in "broken English" with them not being full or complete sentences. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Knowing the feedback of my members to see if there is anything I can personally improve on. **Official Response from SQM Group:** > Dear Kassandra, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. We will share your feedback with our team and work on it. Sincerely, SQM’s Team ### 42. Highly recommend my SQM QA Software **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about my.SQM Auto QA?** The software is incredibly user-friendly. Sharing data with my team is simple and it let's them see the feedback our customers are providing about their experience with us. **What do you dislike about my.SQM Auto QA?** I have yet to experience any issues with the software. **What problems is my.SQM Auto QA solving and how is that benefiting you?** FCR is a main focus in my area. Having the ability to review feedback provided by our members is essential to understanding how my CSRs can fully resolve our member's issues. **Official Response from SQM Group:** > Dear Michael, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 43. Feedback is rewarding **Rating:** 5.0/5.0 stars **Reviewed by:** samantha b. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about my.SQM Auto QA?** Getting the good and even negative feedback fromt he actual customers we talk to the on the phone is always very helpful. To see what I did that they liked or didnt like helps me improve on the phone. **What do you dislike about my.SQM Auto QA?** The only downside is, sometimes they leave a negative review about something else that is going on within our system, that did not involve anything I did wrong. I helped the customer to the best of my ability, but at the end of the day. they were still upset about something I could not help them out with. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helping me improve as an employee **Official Response from SQM Group:** > Dear Samantha, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We understand that it's frustrating to receive a negative review on something out of your control. We will bring your feedback to our team's attention. Sincerely, SQM’s Team ### 44. It's a great handy software **Rating:** 4.0/5.0 stars **Reviewed by:** Pooja R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about my.SQM Auto QA?** To look into my QA scores and to claim the rewards. Ease of use **What do you dislike about my.SQM Auto QA?** not anything in particular. I am happy with the options that i make. Its very thorough so not aware of number of features it has to offer. **What problems is my.SQM Auto QA solving and how is that benefiting you?** it helps to quickly navigate to my calls those were reviewed, how they were scored and if there are reqwards avalable to claim **Official Response from SQM Group:** > Dear Pooja, Thank you for your review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 45. SQM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa A. F. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about my.SQM Auto QA?** Easy to read, Scoring system seems accurate **What do you dislike about my.SQM Auto QA?** Translation from speech to text in medical settings is not always exact **What problems is my.SQM Auto QA solving and how is that benefiting you?** Reviews of csr/client interactions. what members are stating about the accuracy of info in my calls, members stating what did not go well with my calls and how I can fix that. **Official Response from SQM Group:** > Dear Lisa, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 46. I have enjoyed the amount of information that there is to gain at this conference! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about my.SQM Auto QA?** I like the easability of being able to see SQM scores, as well as the customer support that comes with it. **What do you dislike about my.SQM Auto QA?** I have not found anything I dislike yet. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It is helping to see where agents have room for improvement and also where they are excelling. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 47. I love mySQM! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about my.SQM Auto QA?** mySQM software is easy to use and has a number of great features. The dashboard in particular is my favorite because you can customize the scores you want to see. In looking at my customer surveys, I love how it is easy to decipher the grade my customer gave me. Even letting me hear or read the customers thoughts on my performance. I literally check this software atleast twice weekly and I couldn't ask for a better way to keep track of my customer reviews. **What do you dislike about my.SQM Auto QA?** There aren't any downsides of using SQM. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I'm just a customer service rep so this question does not apply to me. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 48. Manage call center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about my.SQM Auto QA?** The interactive reporting capabilities that allow you to pull and slice data easily. **What do you dislike about my.SQM Auto QA?** Unable to download excel report of non fcr surveys and the record view page **What problems is my.SQM Auto QA solving and how is that benefiting you?** Gather Fcr, call center and CSR CSAT results. Drill down in voc to identify opportunities to improve. **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 49. Makes survey taking a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about my.SQM Auto QA?** The mySQM QA software is very simple and straightforward to use. Directions and prompts are concise and straightforward. The simple interface is very user friendly for all even those with very basic computer skills. Makes completing surveys effortless. **What do you dislike about my.SQM Auto QA?** I didn't find anything I disliked about the software **What problems is my.SQM Auto QA solving and how is that benefiting you?** The software is helping our company see the areas where we are succeeding and doing well as well as the areas where we need improvement. The software gives employees a place to leave both positve and constructive feedback. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 50. SQM **Rating:** 0.5/5.0 stars **Reviewed by:** michelle p. | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about my.SQM Auto QA?** I like that it gives us a break down of what we are doing right and wrong **What do you dislike about my.SQM Auto QA?** I dont like that when the customers call us with good reviews that if they are wantign to express their concerns with anything other than our interaction it knocks down our ratings once they give 1 or 2 for things like their hold times **What problems is my.SQM Auto QA solving and how is that benefiting you?** I dont think its helping to solve any business problems **Official Response from SQM Group:** > Dear Michelle, We appreciate your feedback. We’re sorry your experience didn’t match your expectations. We have never received a rating score less than 7 and our QA software is considered to be a leader in its category. We apologize but we found your feedback slightly confusing, could you please be more specific as to what we could do to improve your rating? Or if the 1 was a mistake, we would appreciate it if you could edit it. Please feel free to reach out to inform@sqmgroup.com with any further comments, concerns, or suggestions you wish to share. Sincerely, SQM’s Team ## my.SQM Auto QA Discussions - [What needs improvement with mySQM QA Software to better support your quality assurance processes?](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) - [View my.SQM Auto QA pricing details and edition comparison](https://www.g2.com/products/my-sqm-auto-qa/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+08%3A06%3A35+-0500&secure%5Bsession_id%5D=57b4c174-34a8-4a37-807f-e74c33ce06a1&secure%5Btoken%5D=01395a74212b4cfc3f36b72a212ae2a2985300e99a25b22b5e58beed32f8d9e7&format=llm_user) ## my.SQM Auto QA Integrations - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## my.SQM Auto QA Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Integrations - Compliance **Generative AI** - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top my.SQM Auto QA Alternatives - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (579 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)