--- title: my.SQM Auto QA Reviews meta_title: 'my.SQM Auto QA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 358 reviews by the users' company size, role or industry to find out how my.SQM Auto QA works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 358 scale: '5' date_modified: '2026-08-05' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # my.SQM Auto QA Reviews **Vendor:** SQM Group **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 358 ## About my.SQM Auto QA SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. ## my.SQM Auto QA Pros & Cons **What users like:** - Users find the **ease of use** of my.SQM Auto QA exceptional, enhancing their overall satisfaction with the platform. (26 reviews) - Users appreciate the **feedback system** of my.SQM Auto QA, enhancing learning and improving call quality effectively. (15 reviews) - Users appreciate the **easy navigation** of my.SQM Auto QA, finding it simple to explore and utilize. (10 reviews) - Users love the **easy access** to information, making it quick and efficient to track performance and improvements. (7 reviews) - Users find the **coaching support** invaluable for continuous improvement and enhancing customer service performance. (6 reviews) - Experience Improvement (5 reviews) - Users value the **intuitive scoring system** , which motivates progress tracking and enhances navigation experience. (5 reviews) - Efficiency (4 reviews) - Users value the **friendly and effective customer support** of my.SQM Auto QA, enhancing their experience and service quality. (3 reviews) - Call Quality (2 reviews) **What users dislike:** - Users express frustration with **call issues** , wishing for better recording access and broader service coverage beyond landlines. (16 reviews) - Users find the **complexity in filtering information** challenging, with many confusing metrics and hard-to-understand sections. (6 reviews) - Users find the **inaccurate data analysis** to be confusing, complicating their understanding of metrics and statistics. (6 reviews) - Users face issues with **scoring fairness** , as subjective surveys and bad reviews heavily impact their scores. (5 reviews) - Users find the **navigation overwhelming** due to excessive information and multiple tabs required for accessing reports. (3 reviews) - Users often face **layout issues** that hinder navigation and make it difficult to access essential survey information. (3 reviews) - Poor Reporting (3 reviews) - Users are frustrated by **poor response mechanisms** for disputing calls and reviews, adding unnecessary stress to their experience. (3 reviews) - Users find the **dashboard confusing** and wish for better navigation and detailed scoring breakdowns. (2 reviews) - Missing Features (2 reviews) ## my.SQM Auto QA Reviews ### 1. My SQM Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about my.SQM Auto QA?** Ease of use when it comes to viewing you results. **What do you dislike about my.SQM Auto QA?** Navigation is not the simplest and dashboard could be confusing.. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps me monitor my performance. **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 2. G2 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about my.SQM Auto QA?** The best thing about SQM QA is that it gives us a clear picture of the data and applicable benchmarks. **What do you dislike about my.SQM Auto QA?** There is nothing at the moment that is needed. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It gives us additional insights into CSAT in addition to what is already available. In my industry, it is not always easy to get the right data that is needed to measure performance. **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 3. Informative **Rating:** 5.0/5.0 stars **Reviewed by:** Antonietta (Toni) C. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about my.SQM Auto QA?** Better data to run our business.Powerful insights. **What do you dislike about my.SQM Auto QA?** Nothing at all. Great data. Great training for agents. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Giving time back in the day for leaders. **Official Response from Amber Seale:** > Dear Antonietta, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 4. Manage CSC **Rating:** 4.0/5.0 stars **Reviewed by:** Sheila S. | Manager, CSC Quality/Helpdesk, Technology & Self service experience, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about my.SQM Auto QA?** The amount of inquiries that can be reviewed to give a bigger picture. **What do you dislike about my.SQM Auto QA?** Nothing at this time. Excited to see bigger volume. **What problems is my.SQM Auto QA solving and how is that benefiting you?** No **Official Response from Amber Seale:** > Dear Sheila, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 5. Non-user opinion **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about my.SQM Auto QA?** I do not use it myself, my team does. They are happy with it. **What do you dislike about my.SQM Auto QA?** Never heard complaints from the team in this product. **What problems is my.SQM Auto QA solving and how is that benefiting you?** We have a corporate goal for CXI, this is how we get our daily, weekly, and monthly data to gage our progress and to develop countermeasures when we are off target. **Official Response from Amber Seale:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you and your team. Sincerely, SQM’s Team ### 6. Best Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about my.SQM Auto QA?** I love that I'm able to see the comments for my reviews. I can appeal any calls based on the comments when there were 2 agents involved in the call. **What do you dislike about my.SQM Auto QA?** I wish I can see the SFof the call so I am able to review who was the caller. **What problems is my.SQM Auto QA solving and how is that benefiting you?** n/a **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 7. Service Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about my.SQM Auto QA?** The most helpful feature is being able to directly address any highlights, concerns, feedback. **What do you dislike about my.SQM Auto QA?** There are no dislikes to date. I am still adjusting to using the new feature. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It definitely makes it easier to direct any immediate needs, and connect on a more personal basis. **Official Response from Amber Seale:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 8. SQM negative impacts **Rating:** 1.5/5.0 stars **Reviewed by:** Jenny W. | customer representative ll, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about my.SQM Auto QA?** Not much. It works if there would be a way to remove incorrect reviews towards representative that should not be effected. **What do you dislike about my.SQM Auto QA?** There should be more options to determine where the issue lies if member leaves negative review, whether it is for dissatisfaction with plan/claims/benefits, or the representative, the majority of negative reviews are due to member being unhappy with plan and not representative. Once a negative review is left and should not effect the specific representative, there is no way for negatively impacting incorrect reviews to be removed. Very unjust. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Can at times improve representatives skills but mostly impacts negatively sue to member dissatisfaction with plan. **Official Response from SQM Group:** > We are happy to hear that you have no complaints specifically about our mySQM™ - Customer Service QA Software. We completely understand your frustration with receiving negative reviews because of factors outside of your control. However, that has to do with the survey ratings and not our mySQM QA software. We would appreciate it if you could update your review so that it reflects your opinion of the software rather than the survey ratings. Please feel free to reach out to inform@sqmgroup.com with any further comments, concerns, or suggestions you wish to share. Sincerely, SQM Group ### 9. Disappointing **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about my.SQM Auto QA?** I enjoy the transcription of the caller's feedback. I like to see the ratings they provide as well. **What do you dislike about my.SQM Auto QA?** I do not enjoy how the reviews cannot be appealed when they are unrelated to my performance. Having a member provide a 10 based on my performance, yet provide a poor rating on the company can cause an action alert towards me, which I do not believe should be applicable. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I am not aware of mySQM Auto QA attempting to solve any problems that arise. **Official Response from Amber Seale:** > We completely understand how frustrating it can be to receive negative survey ratings for factors outside of your control — you're not alone in feeling that way. However, we wanted to reach out because it seems like your review may reflect frustration with the survey results rather than your experience with our mySQM QA software. We truly appreciate your feedback and would be grateful if you'd consider updating your review to focus on the software itself, as that helps others get a clearer picture of how the platform performs. If there's anything we can do to improve your experience with the software, please don't hesitate to reach out to inform@sqmgroup.com — we're always happy to listen. Sincerely, SQM’s Team ### 10. Best way to gain insight on customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about my.SQM Auto QA?** Best way to gain insight on customer experience! Allows you to tie custom feedback to a specific experience and leverage the voice of the customer to drive positive change. **What do you dislike about my.SQM Auto QA?** There are no downsides to using SQM. It is a useful tool. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps us understand customer expectations **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 11. Through Sqm i learn how to improve my interactions with my cx. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about my.SQM Auto QA?** Seeing the positive feedback fuels me to be better and better with each call. After reviewing each feebcack and my sqm metrics i analyze how my kols have been in the month and what areas i should work on **What do you dislike about my.SQM Auto QA?** seeing an action alert was the most disheartening thing. But from that expereience i had to work extra hard so as to achieve World Class results **What problems is my.SQM Auto QA solving and how is that benefiting you?** You undersatnd the voice of the customer and how satisfied they are with the service rendered to them **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 12. I FELL THIS IS AN ABSOLUTE PLUS IN MONITORING MY GROWTH AND LEVEL OF SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** May 07, 2025 **What do you like best about my.SQM Auto QA?** INSTANT FEEDBACK IS A DEFINATE PLUS FOR GROWTH **What do you dislike about my.SQM Auto QA?** SOMETIMES I WISH MORE SURVEYS WERE PERFORMED **What problems is my.SQM Auto QA solving and how is that benefiting you?** I HAVENT HAD ANY PROBLEMS, BUT I DO REVIEW THE COMMENTS LEFT BY MY MEMBERS AND IMPLEMENT CHANGES IF NEEDED **Official Response from Amber Seale:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 13. I use the product. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about my.SQM Auto QA?** It's interface is very easy to use. Enjoyable. **What do you dislike about my.SQM Auto QA?** I can't think of anything I dislike. Thanks! **What problems is my.SQM Auto QA solving and how is that benefiting you?** It is giving insight into customer experience and allowing me to adjust my methods accordingly. **Official Response from Amber Seale:** > We appreciate you taking the time to share your experience with us! Thank you for your review of our mySQM™ - Customer Service QA Software. We noticed that your rated us a 3 out of 5 stars. We strive to provide the best experience possible, and would love to hear any additional feedback on how we can improve this rating. Please reach out to support@sqmgroup.com to let us know how we could improve. ### 14. Need user friendly updates **Rating:** 4.0/5.0 stars **Reviewed by:** Jamila B. | Customer experience, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about my.SQM Auto QA?** I do enjoy the ease of knowing when you have a new survey with the email notification. Also being able to read the comments without having to click multiple tabs. **What do you dislike about my.SQM Auto QA?** Not truly understanding all the data being presented, it seems data heavy if you simply want to view your survey and view any required actions. Simply viewing the survey and comments should be the first available option not an additional tab. **What problems is my.SQM Auto QA solving and how is that benefiting you?** The email notification when I have a new survey is valuable that way i dont have to dedicate extra time checking everyday **Official Response from SQM Group:** > Dear Jamila, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 15. Pretty good, a little confusing **Rating:** 2.5/5.0 stars **Reviewed by:** CHRISTA C. | Customer Advocate, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about my.SQM Auto QA?** The pages are set up nicely and easy to read. **What do you dislike about my.SQM Auto QA?** The last time I looked at it, there was not any up to date calls posted to look at. THey were a few days in the past. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Making sure my quality is god with my calls. **Official Response from SQM Group:** > Dear Christa, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 16. MY SQM EXPERIENCE **Rating:** 5.0/5.0 stars **Reviewed by:** SAMANTHA P. | CUSTOMER SERVICE REP, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about my.SQM Auto QA?** SQM IS A WONDERFUL PLATFORM TO BE ABLE TO VIEW YOUR REVIEWS FROM YOUR CUSTOMERS YOU HAVE INTERACTED WITH. I CHECK IT DAILY TO SEE IF I HAVE ANY NEW REVIEWS. THE NEW LAYOUT IS NICE AND EASY TO USE, THE ONLY THING I RECOMMEND IS MAYBE ADDING A NOTIFICATION WHEN A NEW REVIEW IS ADDED. **What do you dislike about my.SQM Auto QA?** THERE ARE A FEW PAGES THAT DONT REALLY SEEM RELEVENT. **What problems is my.SQM Auto QA solving and how is that benefiting you?** IT ALLOWS ME TO KEEP AN EYE ON MY INTERACTIONS WITH MY MEMBERS AND MAKE SURE THAT ANY UNSATISFIED MEMBER CAN HAVE ATTENTION BROUGHT TO IT **Official Response from SQM Group:** > Dear Samantha, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 17. Getting to undestand on how customer's view you handling their call and inquiry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about my.SQM Auto QA?** What I like best about the mySQM Auto QA, is that it gives you the Feedback of the customer's view on how you handled their call **What do you dislike about my.SQM Auto QA?** Sometimes the customer will give a bad review because they were not happy with the prior rep of their views on the company **What problems is my.SQM Auto QA solving and how is that benefiting you?** How you handled different scenarios with each customer and their perception of your call **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 18. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about my.SQM Auto QA?** The ease of use. It makes viewing the surveys easy **What do you dislike about my.SQM Auto QA?** Sometimes I get locked out. But it’s easy to reaet **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helping us with improving CSat and resolution. **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 19. SQM Auto makes it easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about my.SQM Auto QA?** That it makes the QAs job easier and more efficient. **What do you dislike about my.SQM Auto QA?** No human element and cannot understand our benefit levels. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Staffing and efficiency. **Official Response from Amber Seale:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 20. I have had a great experience with mySQM QA software. **Rating:** 5.0/5.0 stars **Reviewed by:** JULIET D. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about my.SQM Auto QA?** mySQM QA software is user friendly, brings great customer support, and is trustworthy to keep up on how to better serve our members. **What do you dislike about my.SQM Auto QA?** There is nothing at the moment that I dislike. **What problems is my.SQM Auto QA solving and how is that benefiting you?** mySQM QA software is great for solving quality assurance issues. This is solving inquiries we may have about important metrics within our company. It helps solve processes and procedures we may have had errors on or did not follow correctly within a call. **Official Response from SQM Group:** > Dear Juliet, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 21. Sqm review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about my.SQM Auto QA?** Usually easy to use. Easy to track coaching **What do you dislike about my.SQM Auto QA?** Sometimes it’s difficult to find the survey **What problems is my.SQM Auto QA solving and how is that benefiting you?** Customer feedback **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 22. Its great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about my.SQM Auto QA?** I like best that I can see what my strengths and weaknesses are. You can measure out how the customers feel about the service you are providing. I appreciate the graphs feature that lets mesee where I am trending and the information gathered about the call lets me review the calls as well. Very helpful overall! **What do you dislike about my.SQM Auto QA?** A downside to this service would be if the member recieves the survey at an inoppurtune time they may hastily fill it out and it could be inaccurate. **What problems is my.SQM Auto QA solving and how is that benefiting you?** They help measure out customer satisfaction and that helps us solve if there are any problems with out customer service. **Official Response from SQM Group:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We understand your frustration with receiving a review from a member for something you can't change. Thank you for letting us know - your feedback helps us do better. We will share your opinion with our team. Sincerely, SQM’s Team ### 23. WAY TO GO **Rating:** 5.0/5.0 stars **Reviewed by:** Ron B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about my.SQM Auto QA?** gives me an quick overview of my progress **What do you dislike about my.SQM Auto QA?** remembering to access it more frequently **What problems is my.SQM Auto QA solving and how is that benefiting you?** frequently checking **Official Response from SQM Group:** > Dear Ron, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 24. Very easy to read **Rating:** 4.5/5.0 stars **Reviewed by:** Buffy A. | Memeber Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about my.SQM Auto QA?** From the past SQM it was hard to follow. The site was not attractive to look at. With the upgrade I love the flow of it and its easy on the eyes! **What do you dislike about my.SQM Auto QA?** I have not found anything to dislike at this time. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Much easier to find my calls and locate the information the callers have left and to review the calls. I really like this format alot better! **Official Response from SQM Group:** > Dear Buffy, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 25. sqm is my workbench to ensure high quality of work for my team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about my.SQM Auto QA?** I like the feedback section. Ilove the tutorials. **What do you dislike about my.SQM Auto QA?** I wish that the dispute section would be updated when a sqm dispute is decided. I will real time updates on stats were published **What problems is my.SQM Auto QA solving and how is that benefiting you?** the SQM committee and dispute log and meetings are quite beneficial **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for bringing this matter to our attention. We will pass on your feedback to our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 26. SMQ is easy and fun to use! **Rating:** 4.5/5.0 stars **Reviewed by:** tazira c. | CSR, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about my.SQM Auto QA?** Easy to use and understand. Very straight forward and the interface is pleasing to the eyes! **What do you dislike about my.SQM Auto QA?** There is not much I would change as of now. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It helps give real time feedback with customer interations. Allows for me to understand what went well and ehat can iprove with actual reveiws from the customers. **Official Response from SQM Group:** > Dear Tazira, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 27. My SQM QA Review **Rating:** 3.5/5.0 stars **Reviewed by:** Theundra L. | Customer ADvocate III, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about my.SQM Auto QA?** You can hear & read what a member has to say about the call. **What do you dislike about my.SQM Auto QA?** The dashboard sometimes is a little confusing. I wish you could click on each one & it takes you to see how you got the cumulative 80% CSR Cscat scoring & etc. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I am able to see where I stand with members & their opinions about our call. **Official Response from SQM Group:** > Dear Theundra, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you found confusing. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 28. ususally i hear good feedback from the reviews, most great, some honest and assisting in improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about my.SQM Auto QA?** i was not aware that this was being used. however the use of tech is always great to locate areas of opportunity. **What do you dislike about my.SQM Auto QA?** the login process is separate and a bit difficult to remember due to the lenghty password, but i do understand the reasoning behind it. **What problems is my.SQM Auto QA solving and how is that benefiting you?** helping provide feedback from customers experience. **Official Response from SQM Group:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 29. The Best You Version of You. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about my.SQM Auto QA?** I am able to see where I have room and potenitla to grow in customer services. The software is pretty simple to use and understand. With the software I can recived real feedback from actual customers. I am able to learn new ways of apporach certain calls. The many features help under each call reveiw, its pretty easy to navigate. **What do you dislike about my.SQM Auto QA?** I wouldnt say there are down sides, again the system is pretty simple and staightforward. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It helps me see areas where I may ned to adjust training. It allows me to get real time feedback to help me grow. **Official Response from SQM Group:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 30. Always easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about my.SQM Auto QA?** To see the reviwes for my calls, see wher i can improve according to members perspective **What do you dislike about my.SQM Auto QA?** Nothing really, easy to navigate, I have not had any issues. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It helps me see where i can improve in terms of quality and intercation with our memebrs **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 31. nice tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about my.SQM Auto QA?** Easy to access and see how I'm doing on surveys **What do you dislike about my.SQM Auto QA?** sometimes get surveys that are affected by previous calls **What problems is my.SQM Auto QA solving and how is that benefiting you?** easy to see scoring and status towards meeting quotas **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 32. Availability & Accountability = Happy Members **Rating:** 5.0/5.0 stars **Reviewed by:** kacie w. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about my.SQM Auto QA?** I like having access to the calls we take and seeing the steps we are going through while handling the calls. Its easy to find the call youre looking for and the information assocaited with it is easy to ackowledge. **What do you dislike about my.SQM Auto QA?** I havent experienced any downsides to using QA in my time with the company **What problems is my.SQM Auto QA solving and how is that benefiting you?** Its helping me find my weak points in my calls so I can apply where I need to improve on my ones going forward **Official Response from SQM Group:** > Dear Kacie, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 33. Easy to use and helpful towards my success **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda V. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about my.SQM Auto QA?** I like that I can review the feedback provided to me and also have the option to listen to the message. **What do you dislike about my.SQM Auto QA?** At this time, I have no complaints for the SQM softward **What problems is my.SQM Auto QA solving and how is that benefiting you?** Solving customer problems and showing what our customers like **Official Response from SQM Group:** > Dear Amanda, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 34. my sqm which is great for a person to look at their surveys. **Rating:** 3.0/5.0 stars **Reviewed by:** billy b. | customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about my.SQM Auto QA?** able to look at the surveys when you want. **What do you dislike about my.SQM Auto QA?** As of now there is nothing i can think of that i dislike about it. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Just how i am helping with members and how they feel about me. **Official Response from SQM Group:** > Dear Billy, We appreciate you taking the time to share your experience with us! Thank you for your review of our mySQM™ - Customer Service QA Software. We noticed that your rated us a 3 out of 5 stars. We strive to provide the best experience possible, and would love to hear any additional feedback on how we can improve this rating. Please reach out to support@sqmgroup.com to let us know how we could improve. Sincerely, SQM’s Team ### 35. I don't see where playing games to get bonuses is helpful. Give bonus for performance. **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel N. | Customer service, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about my.SQM Auto QA?** It is good to see the reviews of the call, especially the very good ones. **What do you dislike about my.SQM Auto QA?** Playing ames to get bonuses that were earned. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps with coacvhing on calls **Official Response from SQM Group:** > Dear Daniel, We sincerely appreciate you taking the time to share your experience with us! Sincerely, SQM Group ### 36. Good Experiences **Rating:** 3.0/5.0 stars **Reviewed by:** Mariposa G. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about my.SQM Auto QA?** As someone who is always worried about how my callers view me, I like how you get the results pretty quick. I really appreciate that it gives the date and time of the call you made and the date and time the survey was taken. It shows not just accountability and speed, but also it shows that SQM is aware that time is of the element. If the caller is like me, they probably most likely forgot the whole experience or even the name of the person who helped them. Platform is simple, easy to navigate and log into. I like how you can see the transcript of what the caller said that way you can better implement any tips they might have left. **What do you dislike about my.SQM Auto QA?** I do not like the one status where you can view your ranking amongst your team. It can be encouraging, yes, but also very scary. **What problems is my.SQM Auto QA solving and how is that benefiting you?** What I can do better to assist my callers and how they are feeling once they disconnect. **Official Response from SQM Group:** > Dear Mariposa, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We understand your feelings about the rankings, and we will talk to our team about this. Sincerely, SQM’s Team ### 37. mySQM QA software rocks!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa G. | Service Advocate III - FEP DWT, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about my.SQM Auto QA?** I view my SQM QA dashboard daily, usually several times a day. I love the fact that I can not only see my ranking immediately but also all of my percentages. I also pull my own reports from my dashboard and like the ease of viewing my surveys. It helps me to take ownership of my success and reaffirms that putting the customer first always wins! **What do you dislike about my.SQM Auto QA?** There is nothing I dislike about mySQM QA software! **What problems is my.SQM Auto QA solving and how is that benefiting you?** Seeing my surveys daily pushes me to be the best, encourages me and I always go view my surveys to read the encouraging comments from customers after I've had a rough call. **Official Response from SQM Group:** > Dear Lisa, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 38. Easy enough to learn and use **Rating:** 5.0/5.0 stars **Reviewed by:** REGINALD R. | Customer Service Professional 2, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about my.SQM Auto QA?** I love having my stats at my fingertips. Really helps me know where i need to focus my efforts **What do you dislike about my.SQM Auto QA?** The learning curve and wording is a tad bit steep but once you get it down no harm done. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It helps me look at my metrics and gives me a way to track my goals and stats. **Official Response from SQM Group:** > Dear Reginald, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 39. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about my.SQM Auto QA?** It is easy to maneuver and read. I can review areas I need to work ocn or see how well I am doing on my calls. Lots of feeatures, for more feed back. **What do you dislike about my.SQM Auto QA?** I do not really have a least favorite things as of yet **What problems is my.SQM Auto QA solving and how is that benefiting you?** I can see where I stand with my calls and where I need to better myself **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 40. good survey program **Rating:** 4.0/5.0 stars **Reviewed by:** guy m. | customer service rep, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about my.SQM Auto QA?** feedback from members regarding performance **What do you dislike about my.SQM Auto QA?** the lack of voice feedback. need to add this to program **What problems is my.SQM Auto QA solving and how is that benefiting you?** giving me customer feedback **Official Response from SQM Group:** > Dear Guy, We sincerely appreciate you taking the time to share your experience with us! We'd love further clarification about your review. Please feel free to reach out to support@sqmgroup.com, we would like the opportunity to talk and investigate your feedback further. Sincerely, SQM’s Team ### 41. Great tool that helps you with being aware of where your strengths and weakness are. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about my.SQM Auto QA?** I like the options available to filter different information that I am able to review. It is easy to see where you are at. You can login easily and as often as you want. **What do you dislike about my.SQM Auto QA?** The training available was a little bit time consuming. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps you see what is important to the people you serve. **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 42. 2024 SQM Survey in Review **Rating:** 4.0/5.0 stars **Reviewed by:** Crystal S. | Senior Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about my.SQM Auto QA?** What I like most about using the SQM software is the feedback that is received from my supervisors/team leads in regards to calls. It is very helpful to see their feedback and apply that to future calls in order to improve future outcomes. **What do you dislike about my.SQM Auto QA?** The dashboard is not superclear/easy to navigate. If there was a way to simplify the info that is needed and not use so many acronyns , but real world terms that are easier to understand and clear. That would be super helpful. **What problems is my.SQM Auto QA solving and how is that benefiting you?** This does not apply to my role **Official Response from SQM Group:** > Dear Crystal, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for bringing this matter to our attention. We will investigate your feedback further. Sincerely, SQM’s Team ### 43. I use mySQM QA Software to monitor my personal customer service performance. **Rating:** 4.0/5.0 stars **Reviewed by:** Lindsay M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about my.SQM Auto QA?** I most enjoy the simple layout of the mySQM software. I use the mySQM software about once a week. It is easy to track my metrics to review my world class call status. I enjoy the record tracking which allows me to directly see feedback my customers have left about their experience. It is nice to see charts and graphs to easily assess overall performance at a glance. **What do you dislike about my.SQM Auto QA?** What is least helpful is when calls are rated poorly that are a reflection of other situations at hand that are out of control of what I can assist the customer with if they choose to leave a negative review about a department or process that does not involved customer service. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Record feedback directly from customers that may mention a problem benefit me further to learn how to better increase customer satisfaction in the future. **Official Response from SQM Group:** > Dear Lindsay, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for bringing this matter to our attention. We will investigate your feedback further. Sincerely, SQM’s Team ### 44. Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** LOUISA E. | CS, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about my.SQM Auto QA?** I really liked how we have the Medicare test calls. It was ease to use when I called in customer support was very friendly **What do you dislike about my.SQM Auto QA?** Their is nothing that I did not dislike. **What problems is my.SQM Auto QA solving and how is that benefiting you?** he surveys allow Regence to hear the voice of the member when it comes to the service provided **Official Response from SQM Group:** > Dear Louisa, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 45. It's okay **Rating:** 2.5/5.0 stars **Reviewed by:** Andrew F. | Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about my.SQM Auto QA?** World Class Calls and Action Alerts are both easily made visible from the Record View tab. Some of the pre-loaded report options were valuable. Widgets on the Dashboard tab, when set up correctly, can be useful for at-a-glance recognition. **What do you dislike about my.SQM Auto QA?** A lot of the functionality is duplicated by other programs we already use without phasing out the usage of those other programs. Setting up reports to run is often clunky because you have to select multiple varibles to fulfill one portion of the filtering. Running a report for December, for instance, will run a report for every December without regard to year. If you want this year's December you have to select Current Year and December. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It helps aggregate information taken from the surveys. It helps me track trends. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 46. great system . informative. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2024 **What do you like best about my.SQM Auto QA?** the fact that we can utilize almost real time review of our work . **What do you dislike about my.SQM Auto QA?** needed more training ... it is a bit overwhelming to look at .. more simple navigation will be helpful. **What problems is my.SQM Auto QA solving and how is that benefiting you?** makes me aware of areas for improvment. **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 47. SQM **Rating:** 5.0/5.0 stars **Reviewed by:** Donna W. | Customer Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about my.SQM Auto QA?** It gives you honest feedback from the members. **What do you dislike about my.SQM Auto QA?** Everything is helpful about the SQM software. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Sometimes the member is so mad and frustrated that they give you a bad survey even if you did help them. **Official Response from SQM Group:** > Dear Donna, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 48. Easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about my.SQM Auto QA?** The opportunity to play games and receive money from our customer satisfaction surveys. **What do you dislike about my.SQM Auto QA?** I do not think anything is wrong with the software. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Getting to see the reviews from the members we have spoke to and getting the points from it. **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 49. Awesome customer service call **Rating:** 3.5/5.0 stars **Reviewed by:** Natosha H. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about my.SQM Auto QA?** That it's efficient and easy to use. I like being able to check my scores often. **What do you dislike about my.SQM Auto QA?** That there isn't a written review of the call **What problems is my.SQM Auto QA solving and how is that benefiting you?** It makes it easy to check my scores quickly **Official Response from SQM Group:** > Dear Natosha, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 50. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about my.SQM Auto QA?** Easy to use, i dont have any issues, reads responses verbally from the message **What do you dislike about my.SQM Auto QA?** I dont see any downsides of using the software **What problems is my.SQM Auto QA solving and how is that benefiting you?** I can see the feedback from members quick and learn from what they say about my service **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ## my.SQM Auto QA Discussions - [What needs improvement with mySQM QA Software to better support your quality assurance processes?](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) - [View my.SQM Auto QA pricing details and edition comparison](https://www.g2.com/products/my-sqm-auto-qa/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+19%3A23%3A33+-0500&secure%5Bsession_id%5D=bbc97319-844d-4436-b3f2-1ffffbf8190c&secure%5Btoken%5D=48f4582d25611d0e86c42e99f9b23b935be400edfc42008417c69abb84d3cbbe&format=llm_user) ## my.SQM Auto QA Integrations - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## my.SQM Auto QA Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Integrations - Compliance **Generative AI** - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top my.SQM Auto QA Alternatives - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (579 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)