--- title: my.SQM Auto QA Reviews meta_title: 'my.SQM Auto QA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 358 reviews by the users' company size, role or industry to find out how my.SQM Auto QA works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 358 scale: '5' date_modified: '2026-08-05' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # my.SQM Auto QA Reviews **Vendor:** SQM Group **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 358 ## About my.SQM Auto QA SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. ## my.SQM Auto QA Pros & Cons **What users like:** - Users find the **ease of use** of my.SQM Auto QA exceptional, enhancing their overall satisfaction with the platform. (26 reviews) - Users appreciate the **feedback system** of my.SQM Auto QA, enhancing learning and improving call quality effectively. (15 reviews) - Users appreciate the **easy navigation** of my.SQM Auto QA, finding it simple to explore and utilize. (10 reviews) - Users love the **easy access** to information, making it quick and efficient to track performance and improvements. (7 reviews) - Users find the **coaching support** invaluable for continuous improvement and enhancing customer service performance. (6 reviews) - Experience Improvement (5 reviews) - Users value the **intuitive scoring system** , which motivates progress tracking and enhances navigation experience. (5 reviews) - Efficiency (4 reviews) - Users value the **friendly and effective customer support** of my.SQM Auto QA, enhancing their experience and service quality. (3 reviews) - Call Quality (2 reviews) **What users dislike:** - Users express frustration with **call issues** , wishing for better recording access and broader service coverage beyond landlines. (16 reviews) - Users find the **complexity in filtering information** challenging, with many confusing metrics and hard-to-understand sections. (6 reviews) - Users find the **inaccurate data analysis** to be confusing, complicating their understanding of metrics and statistics. (6 reviews) - Users face issues with **scoring fairness** , as subjective surveys and bad reviews heavily impact their scores. (5 reviews) - Users find the **navigation overwhelming** due to excessive information and multiple tabs required for accessing reports. (3 reviews) - Users often face **layout issues** that hinder navigation and make it difficult to access essential survey information. (3 reviews) - Poor Reporting (3 reviews) - Users are frustrated by **poor response mechanisms** for disputing calls and reviews, adding unnecessary stress to their experience. (3 reviews) - Users find the **dashboard confusing** and wish for better navigation and detailed scoring breakdowns. (2 reviews) - Missing Features (2 reviews) ## my.SQM Auto QA Reviews ### 1. very easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** it easily spreads out my stats and make it very easy for me to read and understand them **What do you dislike about my.SQM Auto QA?** honestly , nothing at all , i would be lying if i said there was. **What problems is my.SQM Auto QA solving and how is that benefiting you?** organising my performance statistics and giving me a better understanding and making my life easy **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 2. to the improvement of my sqm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** its appearance amd easy to navigate the buttons where you can filter **What do you dislike about my.SQM Auto QA?** i want sqm to improve more by having month to month filter so you would be able to see your imp[rovement in a month to month basis **What problems is my.SQM Auto QA solving and how is that benefiting you?** easy to understand aespecially the customers feedback **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 3. Great way to see my scores and numbers for this month and easy questions for the survey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 20, 2026 **What do you like best about my.SQM Auto QA?** Love the easy access to everything I am looking for. Just makes it a quick way to understand! **What do you dislike about my.SQM Auto QA?** I do not dislike anything, I feel that it was set up very well. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps me see what I can improve in my calls. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 4. HIGHLY RECOMMEND **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia L. **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** SQM USED TO DO SURVEYS AT MY OLD JOB AND THIS ONE TOO AND THEY HAVE BEEN AMAZING WITH GATHERING SURVEYS **What do you dislike about my.SQM Auto QA?** NOTHING TO ADD HERE- EVERYTHING IS GOOD WITH SQM **What problems is my.SQM Auto QA solving and how is that benefiting you?** showing how my customers interact with me and how their experience was with my customer service **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 5. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 13, 2026 **What do you like best about my.SQM Auto QA?** I like how quickly I can get through my coaching. **What do you dislike about my.SQM Auto QA?** The downside is that it does not require that I collaborate with one of my peers for more feedback. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It is helping me understand which calls needed improving and how to do that. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 6. Useful to check call quality **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals **Reviewed Date:** February 23, 2026 **What do you like best about my.SQM Auto QA?** easy to use. can easily just click and find out what I need to knwo **What do you dislike about my.SQM Auto QA?** the numbers sometimes confuse me. particularly all the stats and what they mean. **What problems is my.SQM Auto QA solving and how is that benefiting you?** shows me how my calls went according to the caller **Official Response from SQM Group:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 7. Needs to have a walk through for more user friendlyness **Rating:** 4.0/5.0 stars **Reviewed by:** michelle j. | csr, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about my.SQM Auto QA?** that i can see my scores and review the comments left on surveys. the games are cute and fun to play to earn points. **What do you dislike about my.SQM Auto QA?** that theres no user manual or instructions on teh website on how to fix your card and there not helpful when you call customer service they refer me back to my employer. nobody told me you have to go back and register after you activate the card so it wouldnt load my funds. **What problems is my.SQM Auto QA solving and how is that benefiting you?** i dont know that its solving any problems its being used as a rewards system but i guess it would solve any concerns of members that were dissaisfied. **Official Response from SQM Group:** > Dear Michelle, We sincerely appreciate you taking the time to share your experience with us! We will bring your feedback to our team’s attention and work on it promptly and accurately. You can find details on setting up the Recognition Profile in the Recognition Overview section of our help menu, linked below. Sincerely, SQM’s Team ### 8. REVIEW SURVEY **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 20, 2026 **What do you like best about my.SQM Auto QA?** IT HELPS TO SEE WHAT MEMBER PERSPECTIVE IS ON CALL INS **What do you dislike about my.SQM Auto QA?** THE FACT THAT MEMBER PERSPECTIVE MEANS MORE THAN THE CORRECT INFO. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I WOULD IMAGINE IT LETS THE MANAGEMENT TEAM VISUALIZE THE CALLS **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 9. Hands on and informative. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 13, 2026 **What do you like best about my.SQM Auto QA?** The ability to hear the feedback from the members. **What do you dislike about my.SQM Auto QA?** I don't have anything that I dislike about it. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Being able to know exactly what the caller was dissatisfied with by allowing them to leave voice audio. **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 10. i really like this platform to help me see my performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** I can set goals and see where i am in achieving them **What do you dislike about my.SQM Auto QA?** i do not dislike anything. i think the entire platform works well **What problems is my.SQM Auto QA solving and how is that benefiting you?** helping me see what my customers think of my service. **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 11. CSAT-Matched Predictions with a Reliable Distribution Fit **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about my.SQM Auto QA?** Match to CSAT ratings. Prediction distribution match **What do you dislike about my.SQM Auto QA?** Concerned that the attributes focus on customer satisfaction with less focus on agent work flow outcomes **What problems is my.SQM Auto QA solving and how is that benefiting you?** Can get CSAT on all interactions vs a subset of calls **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 12. SQM Review - Manager Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Velimir K. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** Very easy to use. Well integrated. Helps me determine my teams performance very accurately as I use it daily. **What do you dislike about my.SQM Auto QA?** Nothing. I haven't had any negative experiences. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Predicting results for agents who are getting low survey volumes and having a better idea of their actual performance. **Official Response from Amber Seale:** > Dear Velimir, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 13. review surveys from customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** being able to see what customers were satisfied and dissatisfied with **What do you dislike about my.SQM Auto QA?** metrics aren't always accurate and scoring is challenging **What problems is my.SQM Auto QA solving and how is that benefiting you?** it provides our company with an overview of customer experience while working with them **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 14. ALL AROUND A GREAT SYSTEM THAT KEEPS ME MOTIVATED TO PROVIDE OUTSTANDING SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** I really enjoy seeing the callers feedback. I get really excited once I get a notification that I got a survey and go right to the feedback section. **What do you dislike about my.SQM Auto QA?** Honestly, I love this system. It is organized and easy to access. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I believe the system is designed to see my potential and helps me become a better employee. Like for instance, I wasn't aware that I was mumbling on calls and it picked that up. It is allowing me to see an issue. **Official Response from Amber Seale:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 15. it puts in reviews that dont even belong to me **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Executive Office **Reviewed Date:** February 16, 2026 **What do you like best about my.SQM Auto QA?** gives recordings of what the customers says in details **What do you dislike about my.SQM Auto QA?** that i get audits that are meant for other employees **What problems is my.SQM Auto QA solving and how is that benefiting you?** its letting me no what customers are thinking and going thru **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 16. great working system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** the simplicity and speed. i gwt a survey and same day i can go in and access and stats **What do you dislike about my.SQM Auto QA?** nothing, it always works good and fast for me **What problems is my.SQM Auto QA solving and how is that benefiting you?** many of thm **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 17. General CSAT metric review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about my.SQM Auto QA?** Details analysis of csat metrics and agent specific data **What do you dislike about my.SQM Auto QA?** Almost too many metrics, would be more purposeful with fewer pointed metrics **What problems is my.SQM Auto QA solving and how is that benefiting you?** Nothing that I'm aware, the systems work as expected **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 18. Not sure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** February 13, 2026 **What do you like best about my.SQM Auto QA?** It is helpful seeing the full year to review **What do you dislike about my.SQM Auto QA?** N/A I cannot think of anything I dislike at this time **What problems is my.SQM Auto QA solving and how is that benefiting you?** Managing QA results for the year and past years **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 19. I track my scores frequently to check up and set goals. The games are a fun break from our monotony, **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** tracking member's opinions and takeaways **What do you dislike about my.SQM Auto QA?** not entirely easy to understand the metrics without effort (even with a background in statistics) **What problems is my.SQM Auto QA solving and how is that benefiting you?** I've never had a problem..maybe timely updates on stats **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 20. very easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Laura L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** very user friendly, easy to use, do not have any trouble logging in **What do you dislike about my.SQM Auto QA?** nothing really to dislike, I like all the features and have no trouble **What problems is my.SQM Auto QA solving and how is that benefiting you?** higher customer satisfaction **Official Response from SQM Group:** > Dear Laura, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 21. Easy use, fair rating **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos V. **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** I like how calls are made randomly for surveys **What do you dislike about my.SQM Auto QA?** nothing, everything works great, no complaints **What problems is my.SQM Auto QA solving and how is that benefiting you?** just making sure I am helping out the customers the best I can **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 22. Great for Daily Stats Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Dana D. | customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about my.SQM Auto QA?** I love that it keeps me inform of your stats daily to keep me track **What do you dislike about my.SQM Auto QA?** I don't like that it does not update every day **What problems is my.SQM Auto QA solving and how is that benefiting you?** Manual quality assurance is time-consuming, expensive, and prone to human bias and inconsistency. **Official Response from Amber Seale:** > Dear Dana, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 23. The information provided here has helped me improve my customer service. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** It gives me a real picture about how our members view the service I provided. **What do you dislike about my.SQM Auto QA?** Sometimes the member has had more than one call to the center, and it impacts their view which colors how they perceive the service I provided. They cannot separate that out. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Keeps me on my toes to make sure I am hitting all the important marks during my calls. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 24. Review **Rating:** 3.5/5.0 stars **Reviewed by:** alicia a. **Reviewed Date:** February 13, 2026 **What do you like best about my.SQM Auto QA?** you see feedback from members after it comes in **What do you dislike about my.SQM Auto QA?** hard to navigate the website and remember where to click **What problems is my.SQM Auto QA solving and how is that benefiting you?** see how im doing as an advocate **Official Response from SQM Group:** > Dear Alicia, Thank you for review of our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 25. Using SQM is motivating **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** The fact that you can load your debit card with money after receiving World Class surveys. **What do you dislike about my.SQM Auto QA?** I could skip playing games to transfer tokens to money. Sometimes it is hard to find the time to do the games while at work. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It helps me stay motivated at work. Knowing that if I demonstrate World Class calls I may receive money is very motivating. **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 26. Missing Demographics **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** November 03, 2025 **What do you like best about my.SQM Auto QA?** It provides insight into the Voice of the Customer which is critical in a servicing role. **What do you dislike about my.SQM Auto QA?** The scope of the service is limited to landline phone calls. As the vast majority of people have moved from landlines to cell phones and the number increases year over year, the value of this service diminishes as the demographics being evaluated are increasingly limited. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It increases our focus on providing a personalized, less transactional, focus for our service. **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 27. User friendly. Easy to watch your progress. **Rating:** 5.0/5.0 stars **Reviewed by:** Staci P. | Pharmacy Technician, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about my.SQM Auto QA?** The great comments I get from the customer I service **What do you dislike about my.SQM Auto QA?** There is nothing to dislike about my.SQM **What problems is my.SQM Auto QA solving and how is that benefiting you?** I have no business problems with my.SQM **Official Response from SQM Group:** > Dear Staci, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 28. It's neutral. I do not like how heavy the weight is on a Non-WCC vs a WCC. Not fair to advocates. **Rating:** 2.5/5.0 stars **Reviewed by:** Kalila W. **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** I like that it allows the customer to express their experiences. **What do you dislike about my.SQM Auto QA?** The surveys are subjective causing negative impact to advocates as this is a monthly metric. The weight of the non-wcc is so heavy, it can be difficult to balance their score. The questions need to be revamped. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I think in some instances it does allow us to identify areas for opportunity. **Official Response from Amber Seale:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 29. SQM REVIEW **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** User-friendly interface and its ability to significantly improve call center performance **What do you dislike about my.SQM Auto QA?** Complex navigation & imited survey scope **What problems is my.SQM Auto QA solving and how is that benefiting you?** It eliminates human bias, reduces QA operational costs by over 50%, and improves First Call Resolution (FCR) and CSAT by 10% or more by providing immediate, actionable coaching insights and predicting satisfaction. **Official Response from SQM Group:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 30. VERY EASY TO NAVIGATE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** EASY TO LOOK THROUGH AND NAVIGATE THE SITE **What do you dislike about my.SQM Auto QA?** IT SEEMS LIKE AT TIMES THERE IS TOO MUCH INFO AND TOO MUCH IN THE DASHBOARD AVAILABLE, BUT IT STILL SEEMS EASIER TO NAVIAGTE ONCE YOU GO INTO IT . **What problems is my.SQM Auto QA solving and how is that benefiting you?** IT TRACKS OUR PROGRESS AND OUR INFO FOR OUR GOALS **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 31. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals **Reviewed Date:** November 18, 2025 **What do you like best about my.SQM Auto QA?** It provides insights to daily processes and how my voice is received. **What do you dislike about my.SQM Auto QA?** I dislike that I am not able to see what call the evaluation is made on. **What problems is my.SQM Auto QA solving and how is that benefiting you?** SQM assists me with how I approach different calls and it benefits me as I can cater my tact to each individual. **Official Response from Amber Seale:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 32. Help me with knowing im provider world class customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon F. **Reviewed Date:** November 05, 2025 **What do you like best about my.SQM Auto QA?** It allow me to track my progress and focus on how i can better provide service to members. **What do you dislike about my.SQM Auto QA?** There is nothing I did not like about sqm **What problems is my.SQM Auto QA solving and how is that benefiting you?** It allow me to see how customers feel about the service i provider and sometime you need a pick up for the day or smile an those comments help. **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 33. SQM IS A GREAT TOOL TO TRACK MBR PERSPECTION OF THE SERVICES WE PROVIDE THEM **Rating:** 4.0/5.0 stars **Reviewed by:** Jon B. **Reviewed Date:** November 05, 2025 **What do you like best about my.SQM Auto QA?** I LOVE THAT IM ABLE TO TRACK MY PROGRESS, IT HELPS US WITH UNDERSTANDING HOW THE MEMBER IS FEELING AFTER OUR CALLS **What do you dislike about my.SQM Auto QA?** JUST THE SCORING PROCESS, DONT LIKE THAT MY PRECENTAGE GOES WAY DOWN WITH 1 BAD SURVEY AND IT TAKE SEVERAL GOOD SURVEYS TO MAKE UP FOR THE BAD ONE **What problems is my.SQM Auto QA solving and how is that benefiting you?** BETTER CUSTOMER EXPERIANCE **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! We appreciate your feedback. Sincerely, SQM’s Team ### 34. SQM is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** It is very easy to navigate. I like playing the games to win prizes. **What do you dislike about my.SQM Auto QA?** I have no complaints against my.SQM Auto QA **What problems is my.SQM Auto QA solving and how is that benefiting you?** It makes it easy for employee recognition. I like how the prizes can be easily deposited to mySQM debit card **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 35. Enjoy checking to see what members think of my customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Sada T. **Reviewed Date:** November 05, 2025 **What do you like best about my.SQM Auto QA?** How it adds the members feedback and grades our experience **What do you dislike about my.SQM Auto QA?** i have nothing negative to say about this app at the moment **What problems is my.SQM Auto QA solving and how is that benefiting you?** The benefits I get out of it is knowing where I can improve on my job performance and how to make sure our members get the best customer service experience **Official Response from Amber Seale:** > Dear Sada, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 36. Collects great feedback with little effort from the caller. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** Voice responses from the caller are automatically transcribed. **What do you dislike about my.SQM Auto QA?** Sometimes feedback is provided to the wrong agent if the caller had multiple calls within a short period. **What problems is my.SQM Auto QA solving and how is that benefiting you?** The program allows me to understand my impact on the member. **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 37. Loved that I'm able to keep track of my surveys to see how I'm improving and what I need to work on. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** the feedback from the customers to see what the have to say. **What do you dislike about my.SQM Auto QA?** I wish it was a way to respond back to the coaching **What problems is my.SQM Auto QA solving and how is that benefiting you?** Lets me know where I stand with my performance as a CSAIII rep **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 38. New user **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** I like review my work to see how it impacted the member **What do you dislike about my.SQM Auto QA?** Unsure because I am a new user I an not familiar with all the features **What problems is my.SQM Auto QA solving and how is that benefiting you?** It helps me do better and helping members **Official Response from SQM Group:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 39. user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** the best thing about my.sqm is that it is user friendly **What do you dislike about my.SQM Auto QA?** i do not have anything at this time that i dislike about my.sqm **What problems is my.SQM Auto QA solving and how is that benefiting you?** at this time i am still new to using sqm **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 40. IT has been a really good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** IT helps me with setting and achieving goals **What do you dislike about my.SQM Auto QA?** nothing i really enjoy using my sqm so far **What problems is my.SQM Auto QA solving and how is that benefiting you?** It helps me see how I am doing on my calls so i can meet my goals **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 41. Love being able to see my progress. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis A. **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** Knowing what needs improvement if any and being able to see the members comments. **What do you dislike about my.SQM Auto QA?** I do not have any negative things to say. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It definitely helps improve FCR and allows you seek improvement in trying to make sure you are doing a good job overall. **Official Response from Amber Seale:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 42. it was fantastic **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** The best part of my.SQM are the prizes and games **What do you dislike about my.SQM Auto QA?** i dont feel that there are enough calls listened to. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I do not feel it is solving any issues with the members. **Official Response from SQM Group:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 43. Very concise and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** Easy to look up data and feedback that is also integrated with our systems. **What do you dislike about my.SQM Auto QA?** Only downside that I wish would change is it times out too fast while using, have to refresh often. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Member feedback and surveys that are linked to agent performance. **Official Response from Amber Seale:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 44. Easy tool to review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** Easy to understand and navigate between the options **What do you dislike about my.SQM Auto QA?** bad reviews will lower your score even when they are in the wrong dept **What problems is my.SQM Auto QA solving and how is that benefiting you?** helping to understand what people appreciate the most **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 45. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** Seeing my scores as it helps me see where I am at. **What do you dislike about my.SQM Auto QA?** I don't really have a dislike at the moment. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It shows me what I need to work on. **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 46. I LOVE ALL THE INFO THAT SQM PROVIDES **Rating:** 5.0/5.0 stars **Reviewed by:** shay l. **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** ALL OF THE INFO THAT YOU CAN ACCESS USING THE SYSTEM **What do you dislike about my.SQM Auto QA?** SOMETIMES IT GETS VERY COMPLICATED FILTERING THE RIGHT INFO NEEDED **What problems is my.SQM Auto QA solving and how is that benefiting you?** IT LETS ME KNOW HOW MEMBERS FEEL LIKE I'M DOING SERVICE WISE AND THAT TELLS ME WHERE I NEED WORK **Official Response from Amber Seale:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 47. Lightning-Fast Responses Make All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie C. | SUPERVISOR, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about my.SQM Auto QA?** QUICK RESPONSES EASE OF USE USER FRIENDLY CUSTOMER SUPPORT **What do you dislike about my.SQM Auto QA?** THERE IS NOTHING I DISLIKE ABOUT IT IT IS A GREAT RESOURCE **What problems is my.SQM Auto QA solving and how is that benefiting you?** THIS PROGRAM HELPS ME TO ASSIST MY REPS AND THEIR NEEDS. I AM ABLE TO VERIFY THEIR NEEDS QUICKER. **Official Response from Amber Seale:** > Dear Jamie, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 48. It allows me to continue to give exceptional service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** November 04, 2025 **What do you like best about my.SQM Auto QA?** It motivates me to continue in the direction I need to be. **What do you dislike about my.SQM Auto QA?** How you can get one bad review and it brings your score down a lot. When you get positive reviews it goes up a little. **What problems is my.SQM Auto QA solving and how is that benefiting you?** World Class customer service. **Official Response from Amber Seale:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 49. Have enjoyed the game4s, the site and the information provided **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** the games and prizes are nice, it is a great tool to track performance **What do you dislike about my.SQM Auto QA?** no complaints at all regarding site, functions very well. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I have no problems to solve **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 50. It's the best! It helps me know what wonderful job I am doing when helping every customer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about my.SQM Auto QA?** I love being able to check my progress on the platform. Keeping me updated. When you see great scores it encourages you more. **What do you dislike about my.SQM Auto QA?** I have no dislike with the platform. I enjoy the use of it. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps me be mindful that customers care about how we take care of them. It goes a long way. Seeing what members say about your service motivates you to do so much more. **Official Response from Amber Seale:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ## my.SQM Auto QA Discussions - [What needs improvement with mySQM QA Software to better support your quality assurance processes?](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) - [View my.SQM Auto QA pricing details and edition comparison](https://www.g2.com/products/my-sqm-auto-qa/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+18%3A15%3A34+-0500&secure%5Bsession_id%5D=90f8aa7e-006a-4906-a4b0-1104979f9127&secure%5Btoken%5D=1dc8dd5ce334d441bb0a83ae04a7d58fbe29f3dce0fd7c18bf37341db39ab284&format=llm_user) ## my.SQM Auto QA Integrations - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## my.SQM Auto QA Features **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Integrations - Compliance **Generative AI** - Call Routing - Generative AI **** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording ## Top my.SQM Auto QA Alternatives - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (579 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)