Top 10 my.SQM Auto QA Alternatives & Competitors

Top 10 Alternatives to my.SQM Auto QA Recently Reviewed By G2 Community

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Balto
By Balto
4.8/5
(588)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Reviewers say compared to my.SQM Auto QA, Balto is:
Slower to reach roi
More usable
Easier to set up
Categories in common with my.SQM Auto QA:
Contact Center Quality Assurance

Playvox Quality Management
By Playvox
4.8/5
(1,163)
Product Description
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
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Reviewers say compared to my.SQM Auto QA, Playvox Quality Management is:
Slower to reach roi
Easier to set up
More usable
Categories in common with my.SQM Auto QA:
Contact Center Quality Assurance

Talkdesk
By Talkdesk
4.4/5
(2,504)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to my.SQM Auto QA, Talkdesk is:
Slower to reach roi
More usable
Easier to admin
Categories in common with my.SQM Auto QA:
Contact Center Quality Assurance

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Genesys Cloud CX
By Genesys
4.4/5
(1,547)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to my.SQM Auto QA, Genesys Cloud CX is:
Slower to reach roi
Categories in common with my.SQM Auto QA:
Contact Center Quality Assurance

Invoca
By Invoca
4.5/5
(967)
Product Description
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
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Reviewers say compared to my.SQM Auto QA, Invoca is:
Slower to reach roi
Categories in common with my.SQM Auto QA:
Contact Center Quality Assurance

Scorebuddy
By Scorebuddy
4.5/5
(806)
Product Description
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
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Reviewers say compared to my.SQM Auto QA, Scorebuddy is:
Slower to reach roi
More expensive
Easier to set up
Categories in common with my.SQM Auto QA:
Contact Center Quality Assurance

Gryphon ONE
By Gryphon AI
4.2/5
(442)
Product Description
Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​Customer Experience – Gryphon's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall sentiment and success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​Risk Mitigation – ​Gryphon has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring Opt-Out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities.
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Reviewers say compared to my.SQM Auto QA, Gryphon ONE is:
Slower to reach roi
Categories in common with my.SQM Auto QA:
Contact Center Quality Assurance

Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,332)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to my.SQM Auto QA, Agentforce Service (formerly Salesforce Service Cloud) is:
Slower to reach roi
Categories in common with my.SQM Auto QA:
Contact Center Quality Assurance

JustCall
By Saas Labs
4.3/5
(2,385)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Categories in common with my.SQM Auto QA:
Contact Center Quality Assurance