My AskAI Pros and Cons

It was easy to upload FAQs and knowledge base documents for my company, and the layout of the main window seems uncluttered. Within 5 minutes, I had the simplest form of a chatbot that could handle a few customer queries. Review collected by and hosted on G2.com.

I find it annoying that it requires repetitive input to dictate the format of the answers. Subheadings include: Formatting is partially achievable by the software; however, I cannot format bullet points or numbered lists in a way that is conducive to our company branding. Review collected by and hosted on G2.com.

My Ask AI is very easy to implement & setup. It has the ability to lean abou the product by itself and start answering your customer questions on the go and give references to the article. In case the bot cannot answer the questions it passes on he query to the support team in a very smart and summarised way saving time for customer as well as employee.

It has a good number of integrations support which is very beneficial for our team.

Customer support made easy. Review collected by and hosted on G2.com.

The only thing I do not about them is pricing , they have very weird pricing structure which is not feasible for large scale teams. Review collected by and hosted on G2.com.

With My AskAI, building a customer support service for an application becomes a quick and easy task.

It saves a lot of time and money. It provides a lot of customization like the UI design and answer to some questions related to specific scenario. I like the feature of having AI along with Human support can be provided. AI can be trained with the application information in a relatively small amount of time. Review collected by and hosted on G2.com.

I hope My AskAI provides long term support for their chatbots and provides new features to stay updated. Review collected by and hosted on G2.com.

Sometime, it helps and saves time if any question is asked by the customer. This is obviously an innovative feature and it's exciting. The software is very straightforward and easy to use. Review collected by and hosted on G2.com.

Lack of option to improve answer over time with negative feedback Review collected by and hosted on G2.com.

The support it does to improve customer and employee relationship is very very excellent.

It is very user friendly and allows me and my team to search for info across multiple docs. Review collected by and hosted on G2.com.

It can be a little bit tricky to set it up from backend

It can improve more be more informative in coming future. Review collected by and hosted on G2.com.

It has very easy to understand features and they customize exactly as per our requirement! They also use GPT tool which is a boon for customer service! Review collected by and hosted on G2.com.

Few aspects were little difficult to comprehend, but since it is ever evolving, have full confidence it will be resolved! Review collected by and hosted on G2.com.