MultiSoft MLM Software Reviews & Product Details

Their software comes with every feature you could possibly need to support your network marketing company. Their experience and expertise are extensive and I've been very grateful for their help as I build my company. Review collected by and hosted on G2.com.

They are getting more and more popular so The wait times for custom work can be a little long, but they are pretty good at estimating the time frame so you should be able to plan accordingly. Review collected by and hosted on G2.com.

Simple and attractive for all markets!

I love the simplicity that MultiSoft offers. Anyone can use it!

My company has been using this software for 90 days and we are so pleased with how smooth everything runs and our Affiliates are in love with their personalized back office!

I highly recommend using MultiSoft to anyone who is looking to start a business or pivot with their current software! Review collected by and hosted on G2.com.

The onboarding process can be smoother, but overall very well done! Review collected by and hosted on G2.com.

MLM software is one of the last few software providers which allow for customizations to suit your business model. MLM is not an ERP and is well suited to the sale of products online that will serve you better if have a vision for building relationships with your distributors (aka affiliates). I use MLM as a training platform and rewards program for affiliation relationships. But my commodity was time because time was universal throughout the world. This was my vision from the inception of my project. The people at MLM are very creative and capable of latitude thinking. They are not robots so if you want to hire robots, you can go elsewhere. For my Frankenstein software solution, I import sales order data(more like completed invoices) from job control software installations all over the globe as I run a service-based business. Because MLM is a mature product in the marketplace, they have a wide array of reports you can choose from which you can export from the MLM system.

The support is good but you put issues through the ticketing system which can be painful for some people who may have difficulty typing. Review collected by and hosted on G2.com.

There is work involved on your part and no work is easy because this is why work is what it is by definition.

1) Getting used to the ticketing system-This is your change management tool. If you do not understand it MLM will teach you how.

2) Being your own project manager - Do not expect MLM to spoon-feed you, you have to work hard to ensure you achieve the desired outcomes.

3) Filling in the blank - MLM provides you with a great start as to what your terms and conditions should look like. It is up to you to fill in the blanks. Review collected by and hosted on G2.com.

MultiSoft has been in the MLM software industry for a long time and has the experience and knowledge to set up the software I need. Review collected by and hosted on G2.com.

The interface of the back office is outdated, it would be wonderful if they can have more moden design. Review collected by and hosted on G2.com.

Customer service has been outstanding. Learning a new system is a challenge and the team at Multisoft made it painless. It works the way it is supposed to and our users call it beautiful and easy to use. Review collected by and hosted on G2.com.

Nothing negative to report at this time. Review collected by and hosted on G2.com.

The President of MultiSoft said "As things change we as a company must change to make things better". We find that the team of people who are based in both the USA and overseas have been helpful and supportive. Review collected by and hosted on G2.com.

Technology is always changing and so is the need to update our website and system but with the right attitude, all problems can be solved. They have the "Right Attitude". Review collected by and hosted on G2.com.

The MultiSoft team is simply the best in customer service! They are quick to address any issue or request for guidance and they are always detailed in their response. I have been with them for around 6 years now - with multiple websites - and have never thought about switching companies. The best part for me personally, is that they take the time to instruct, with personalized videos or scheduling a call or Zoom meeting, usually within 24 hours. They're always courteous and never treat clients like their questions don't matter. Ahmit is a virtual fountain of information, Jessie is my go to guy, Davyd C is fantastic in the role of Project Manager, David I, Ivan, Erwin, Estefanie, Mary & Mary, etc... I could go on - all great, and of course Robert himself, is always accommodating. It's so refreshing to be involved with a team you're on a first name basis with, and who are never too busy to care. Review collected by and hosted on G2.com.

Not much, they're great at problem solving. Some areas could be a bit more user friendly, but they're always evolving and making improvements. They listen to their client's feedback. Review collected by and hosted on G2.com.

It is not that you never have issues with software however what does matter is how they are handled. 99.5% of the time there are no issues that take place. What impresses me the most is that when they do happen how quickly they get resolved and the amount of care and compassion that is expressed.

Also there are always great additions being made to the software with no additional cost. The shopping cart and back office has gone through several modifications that made it even easier for our executives. Review collected by and hosted on G2.com.

There truly is not anything I dislike however the one thing that could be made a little better is the amount of steps for a few task in the admin site. Review collected by and hosted on G2.com.

By far their greatest strength is their attention to detail and a genuine interest in making sure all your needs are met. They are 100% problem solvers. Our Account Executive is always available to listen to our concerns and help find ways to address our needs. Their developers are amazing at finding solutions and customizations to add to our platform. Both the website and backoffice offer a very professional look and feel. Our users RAVE about it. MultiSoft has NEVER told us something couldn't be done. If what we are asking for is out the box, then they get out the box and find a solution. The receptionist even calls every week like clockwork to see if we need anything. Nothing kills a business faster than poor service. Multisoft understands that and makes sure all issues are addressed quickly so your customers stay satisfied. Review collected by and hosted on G2.com.

Customizing the back office can be a bit clumsy, not super user-friendly, random errors tend to pop up. Many customizations have to be done yourself or come at an additional cost, BUT to their defense they offer a superior product at a very fair market price. 3rd party widgets don't always work or constantly crashing. Review collected by and hosted on G2.com.

Software is extensive, creative, and responsive. Through 2 different projects and nearly 3 years, I have yet to encounter something we wanted to implement that didn't get done. Review collected by and hosted on G2.com.

It is user friendly, but if you or one of your people are truly novices to using software for web design, you'll need assistance from MultiSoft staff. Luckily, they are fantastic at providing it. Review collected by and hosted on G2.com.