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274 Muck Rack Reviews
Overall Review Sentiment for Muck Rack
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I typically use MuckRack's media database and love that they include helpful pitching notes and the ability to pitch from the platform. Review collected by and hosted on G2.com.
Sometimes there are sp many different facets to the tool that I'm not as efficient as I could be. Review collected by and hosted on G2.com.
The tools I find the most helpful include the database and research tools and the reporting tools Review collected by and hosted on G2.com.
I think navigating the data reporting tools could be a bit easier/more clear. Review collected by and hosted on G2.com.
The extensive database of contacts is updated regularly so I can feel confident that I am finding accurate information as I build my media lists and industry contacts. I also like how easy they make it to complete every step of a pitch, from finding the right contacts to writing and sending personalized pitches, following up and tracking engagement from reporters. Finally, I rely on Muck Rack's reporting capabilities to track our placements and report successes to our organization's leadership. Being able to do all of this in one place is very valuable. Review collected by and hosted on G2.com.
It would be helpful to see a media contact's info (ie. media outlet, job title) in the window where I'm personalizing my pitches so I can make sure I'm including the correct information. When I am working with a large group of contacts, I need to click into each individual profile to see these details which adds some time to the process. Review collected by and hosted on G2.com.
The organization and accessibility. Very straighforward. Review collected by and hosted on G2.com.
I do not like how your selections clear when you go to another page on media or outlet list. Review collected by and hosted on G2.com.
It is so convenient, quick, and easy to understand. Review collected by and hosted on G2.com.
Several of the email addresses in the system are outdated or non-functional but it's not the majority and it's totally workable. Review collected by and hosted on G2.com.
Muck Rack has the most accurate information about reporters and analysts and it is easy to use. It has the right features that PR professionals need to do their jobs, and it helps make you more productive and efficient. They have great customer support too - you get a response quickly via chat from their team. Review collected by and hosted on G2.com.
It can run a little slow during peak times during the day, but they are constantly evolving and improving the product, so this may not be an issue in the future. Review collected by and hosted on G2.com.
If you need a journalist database or want to see every mention of something on the internet, Muck Rack can do that. Review collected by and hosted on G2.com.
- Doing any type of analysis requires creating a new search and a new coverage report, which is massively redundant and wastes so much time.
- Support is close to non existant. They are responsive, but it's always with another how-to video. No human will help you when you're in a jam. Every time I've had a call with the team, I've left without a solution.
- I've never seen searches that pull in coverage no one would ever count and then make it impossible to filter it out. Review collected by and hosted on G2.com.
I have been in two start ups now and believe Muck Rack is an invaluable tool to gaining media coverage. It is literally the first investment I make when I start a new role. Review collected by and hosted on G2.com.
There are really no downsides to the tool. Review collected by and hosted on G2.com.
I like that everything is sent in real time, and very easy for monitoring. Review collected by and hosted on G2.com.
It can be large volume. It's all about creating a balance between getting new timely but also not being overwhelmed. Review collected by and hosted on G2.com.
