Save to My Lists
Unclaimed
Unclaimed

Mphasis Optimize.AI Expert Identifier Reviews & Product Details

Mphasis Optimize.AI Expert Identifier Overview

What is Mphasis Optimize.AI Expert Identifier?

Expert Identifier is machine learning based model that uses information present in any incident/ticket management data such as: Ticket ID, Ticket Solver Id, Ticket Priority, Ticket Category, Ticket Submission and Resolved date and identifies the right expert to be assigned to a specific ticket or incident request. It can optimise ticket allocation, decreases the ticket resolution time and improve KPIs (Key Performance Indicators) such as customer satisfaction, adherence to SLA (Service Level Agreement), MTTR (Mean Time to Resolve), cost to company, etc.

Mphasis Optimize.AI Expert Identifier Details
Show LessShow More
Product Description

Expert Identifier is machine learning based model that uses information present in any incident/ticket management data such as: Ticket ID, Ticket Solver Id, Ticket Priority, Ticket Category, Ticket Submission and Resolved date and identifies the right expert to be assigned to a specific ticket or incident request. It can optimise ticket allocation, decreases the ticket resolution time and improve KPIs (Key Performance Indicators) such as customer satisfaction, adherence to SLA (Service Level Agreement), MTTR (Mean Time to Resolve), cost to company, etc.


Seller Details
Seller
Mphasis
Year Founded
2007
HQ Location
Reston, VA
Twitter
@Stelligent
1,133 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Mphasis Optimize.AI Expert Identifier Media

Answer a few questions to help the Mphasis Optimize.AI Expert Identifier community
Have you used Mphasis Optimize.AI Expert Identifier before?
Yes
G2 reviews are authentic and verified.