Mphasis Optimize.AI Expert Identifier Discussions

Expert Identifier is machine learning based model that uses information present in any incident/ticket management data such as: Ticket ID, Ticket Solver Id, Ticket Priority, Ticket Category, Ticket Submission and Resolved date and identifies the right expert to be assigned to a specific ticket or incident request. It can optimise ticket allocation, decreases the ticket resolution time and improve KPIs (Key Performance Indicators) such as customer satisfaction, adherence to SLA (Service Level Agreement), MTTR (Mean Time to Resolve), cost to company, etc. When users leave Mphasis Optimize.AI Expert Identifier reviews, G2 also collects common questions about the day-to-day use of Mphasis Optimize.AI Expert Identifier. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.