mParticle by Rokt Reviews & Product Details

tagging implementation and capabilities are great. the product is always improving and adapting to industry needs. the felxbility of data flows make the product very funcitonal for all aspects of operations. Review collected by and hosted on G2.com.

data distribution process can be improved. limitations around cookies can harm positive impat of the tool. Review collected by and hosted on G2.com.

All the connections possibilities and facilities to integrate new platforms into our architecture. Review collected by and hosted on G2.com.

The only downside I had was with the rules for the unified profile,

It would be excellent to have a more personalized way of setting rules for that and not only to indicate which attributes to use. Review collected by and hosted on G2.com.

great customer service team and once it is up and running, it works. Review collected by and hosted on G2.com.

Feels like there is so much set up for engineering and PMs just for marketing to be able to use it Review collected by and hosted on G2.com.

The mParticle team has been an incredible asset for us, always available to quickly address questions or issues we have. Additionally, they have really leaned into being a thought partner for us, where we push eachtoher to be better. They highlight any opporunities they see for us to either implement something in a better way or to use net new solutions they start offering. Vice versa, whenever there is a solution or product not available in mParticle that we want, they are transparent and work with their internal team to proritize and build a path forward for us. However, the ease of integrations and large library of connectors make that few and far between Review collected by and hosted on G2.com.

The biggets hiccup we have is brand awareness / technical experience with mParticle. It is an awesome tool for us, but for most of our assocaites this is the first time they are working with it. While the learning curve is small, there is a bit more handholding neede to get up and running Review collected by and hosted on G2.com.

mParticle creates a holistic customer view, enables seamless audiences creation in our CRM, and can implement highly granular criteria for each audience based on site activity, product interaction, and demographics. Review collected by and hosted on G2.com.

The UI could have more customization. Would also be nice to see more information about the existing integrations with the system instead of just a high level label. Review collected by and hosted on G2.com.

I highly recommend this team for their exceptional professionalism and guidance throughout our project. They exhibited transparency in costing, were consistently available for queries, and provided invaluable direction for our success. Their innovative approach to database sync significantly reduced project timelines, showcasing their commitment to product innovation. Their emphasis on collaboration ensures customer success and maximizes the value of investments made. Review collected by and hosted on G2.com.

Access to mParticle technical expertise in Melbourne. Review collected by and hosted on G2.com.

Configurable for both custom ingesting data, custom outputing data and has large set of out of the box integrations Review collected by and hosted on G2.com.

Like to see better out of the box analytics and drill down capability. Review collected by and hosted on G2.com.

mParticle is allowing us to drive massive changes in our business, whilst also helping us unify our tech stack. By having mParticle deployed across multiple brands, we immediately have a unified schema which we can draw understanding from. This is feeding into all understanding of customer flow, as we are now able to compare user events from various brands and have parity.

Additionally, we've been able to use mParticle as the standard method of delivering data to endpoints across the business. Championing this means we have to unify our data schema, and ensure that all data is delivered in a uniform way to platforms. Not only does this help deliver projects on time, it means we are able to quickly identify base requirements, and approach how we deliver them in a uniform fashion

Finally, mParticle's approach to open API services means we are able to create custom connections with ease. Whilst the directory is pretty huge, there are still gaps, but we're able to easily send custom data using services like Google Pubsub or Amazon SQS Review collected by and hosted on G2.com.

Some of the holes in the integration directory are pretty big. In particular, not having a native connection to Salesforce Service cloud. Additionally, there is no real way to explore what is being sent to your connected platforms in platform, meaning that anything that goes wrong with your connections can end up being a support request Review collected by and hosted on G2.com.

Mparticle is very simple to use and connect to other platforms. Their innovationts towards new features that enhance their product is really icing on the cake.

Have not been able to compare to other competitors but I know they have alot of innovating new features that some other sole CDPs don't have Review collected by and hosted on G2.com.

Unable to show event data in profiles for current day (unable to accomodate for international timezones).

Needs more complex logic handling to bolster audience segmentation.

Needs more ability to export/define segments better, e.g exporting data catalog, putting descriptions for audiences Review collected by and hosted on G2.com.

mParticle's robust data integration and management capabilities make it stand out. Its ability to collect, unify, and activate data across various platforms enables seamless customer insights and personalized experiences, driving unparalleled value for businesse Review collected by and hosted on G2.com.

I dislike mParticle's inconsistent connection setups, unreliable UI for events for customers, and lack of ability to link data with other non-customer related data. Review collected by and hosted on G2.com.