I like that Moveworks is so user-friendly, making interactions with employees appear more human-like. I find the conversation chat particularly valuable for its ease of use. The initial setup was easy, which is a huge plus for me. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like Moveworks for its agility and the readymade plug-and-play integration. It makes it easy to apply governance around the model, which I find particularly valuable. The setup process, which takes 12 weeks, was good. Review collected by and hosted on G2.com.

in initial depolyment- needs time to analysis completely Review collected by and hosted on G2.com.

It already includes prebuilt tools you can connect to across many enterprise platforms (e.g., Slack, Workday, Salesforce). Review collected by and hosted on G2.com.

Licensing is not transparent. Also, not much content available for configuring and using moveworks. Review collected by and hosted on G2.com.

I like the ease of creating agents given I have the connectors easily available Review collected by and hosted on G2.com.

Ticket interception coming to end of life , this feature was very useful and it seems new bugs will not be used. Review collected by and hosted on G2.com.

I like Moveworks for its intuitive workflow design, which makes it easy to map out the workflow. The initial setup was straightforward, which was a big plus. Review collected by and hosted on G2.com.

connecting to other SOR stills requirement in-depth development work Review collected by and hosted on G2.com.

Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platform now utilizes advanced conversational AI for proactive suggestions, meaning it can anticipate employee needs and offer highly relevant prompts automatically, going beyond simple question answering. There are substantial upgrades to the natural language understanding and contextualization engine, which ensures that even complex or obscure queries are resolved quickly and with accurate context, reducing frustration for new employees and eliminating lengthy manual escalations. Review collected by and hosted on G2.com.

Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There is a significant risk that Moveworks will be optimized for the ServiceNow ecosystem, leaving customers who use competing platforms (like Jira, Freshservice, etc.) behind.

Innovation vs. Integration: Competitors and analysts predict that Moveworks' "speed will decelerate" as its teams are forced to focus on the massive technical challenge of integrating into the ServiceNow platform rather than on new, independent features. Review collected by and hosted on G2.com.

The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step employee requests; and its agentic automation capability to resolve those issues end-to-end across multiple enterprise applications (IT, HR, Finance) without human intervention, leading to significant productivity gains and reduced ticket resolution times. Review collected by and hosted on G2.com.

The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of core ServiceNow environments. Review collected by and hosted on G2.com.

I really appreciate Moveworks for its automated time-bound reminders. These reminders help me not to miss any case deadlines, which is crucial when tracking cases between case managers. Review collected by and hosted on G2.com.

na Review collected by and hosted on G2.com.

I appreciate the ease of chat with Moveworks. Review collected by and hosted on G2.com.

I find the chat aspect of Moveworks free form and not guided. I prefer curated contents. Review collected by and hosted on G2.com.

I use Moveworks for chat and appreciate how it expedites finding answers or submitting requests. I like its speed, even though I think it could be faster. Review collected by and hosted on G2.com.

I think the speed could be faster. Review collected by and hosted on G2.com.