I find the integration with ServiceNow really smooth for storing requests. End-user inputs are seamless, making operations run without a hitch. I appreciate the easy and seamless connection with other tools, which is a big plus for me. Additionally, the real-time updates are quite convenient, and setting up Moveworks was easy, which made the initial transition hassle-free. Review collected by and hosted on G2.com.

I think Moveworks should be more robust and have more connectors available. Review collected by and hosted on G2.com.

I use Moveworks to resolve helpdesk tickets and process user approvals efficiently. I really like the number of plugins it has right out of the box, which makes it easy to connect to other platforms and improve the user experience. The initial setup was very easy as well. Review collected by and hosted on G2.com.

Improving their governance controls for Agentic AI Review collected by and hosted on G2.com.

I use Moveworks daily for multifunctional alignment within my company, and I find it to be a great program. It's a very good tool that allows me to quickly search through mountains of internal data, which really stands out for me. I also appreciate the ease of use with the platform. Review collected by and hosted on G2.com.

ease of creation within environment Review collected by and hosted on G2.com.

Moveworks is genuinely impressive at resolving employee requests without any human involvement. It plugs into our existing tools and handles common IT and HR questions conversationally, right in Slack. Review collected by and hosted on G2.com.

It takes time to tune and get right for your specific environment. Development isn’t the most intuitive and it’s low-code approach contrasts to servicenow’s Review collected by and hosted on G2.com.

I like Moveworks for its integration with ServiceNow within portal and teams. I find it meets the customer where they are, like in portal and teams. I appreciate the usability and its ability to retrieve answers for questions and catalog item submissions. Review collected by and hosted on G2.com.

I don't care that it still requires data to be ingested when the data already exists in ServiceNow. Review collected by and hosted on G2.com.

I like Moveworks for its reasoning engine. We believe it can significantly improve our virtual agent, which is currently not the best. Review collected by and hosted on G2.com.

As of now I don't see anything that may not work other than the number of different conversation types we need to maintain. Review collected by and hosted on G2.com.

I like that Moveworks has everything in one place and makes it easily accessible for employees, which has resulted in employee satisfaction. Previously, employees had issues finding things, but now they report improvements. Review collected by and hosted on G2.com.

It is highly dependent on what it is attached to. The data clean up was tough. Review collected by and hosted on G2.com.

It keeps me from having to go to a bunch of places to find answers and take actions. It's not quite a 1 stop shop, but it's close. Review collected by and hosted on G2.com.

Actions have to be configured on the back end properly, so it's value as an agent is dependent on how many use cases are established. Review collected by and hosted on G2.com.

The automation part was amazing and really useful Review collected by and hosted on G2.com.

There should be more plugins to connect and knowledge should also be part of it. Review collected by and hosted on G2.com.

I find Moveworks intuitive, fast, and responsive. I also like its capability for getting resolutions, performing analysis, and the dashboards and graphs it offers. Review collected by and hosted on G2.com.

It lacks some of the common apps used in Asia, especially around local government products. Also, it could use some 'useful' next prompts. Review collected by and hosted on G2.com.