# Moveworks Reviews **Vendor:** Moveworks **Category:** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Average Rating:** 4.3/5.0 **Total Reviews:** 126 ## About Moveworks Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. ## Moveworks Pros & Cons **What users like:** - Users highlight the **high efficiency** of Moveworks, effectively streamlining IT support and saving valuable time. (11 reviews) - Users find Moveworks to be **exceptionally easy to use** , enabling efficient IT support and enhancing overall productivity. (10 reviews) - Users praise the **impressive AI integration** of Moveworks, enhancing efficiency and streamlining IT support effortlessly. (7 reviews) - Users admire the **continuous innovation** of Moveworks, appreciating its cutting-edge AI and no-code solutions. (7 reviews) - Users value the **time-saving solutions** of Moveworks, streamlining IT tasks and enhancing overall workplace efficiency. (6 reviews) - Efficiency Improvement (5 reviews) - Easy Setup (4 reviews) - Features (4 reviews) - Helpful (4 reviews) - Integrations (4 reviews) **What users dislike:** - Users find that the **complexity and time commitment** for integration with Moveworks can be quite challenging. (5 reviews) - Users face a challenging **learning curve** with Moveworks due to complex integration and extensive tuning requirements. (4 reviews) - Users find the **time-consuming integration** process with Moveworks challenging, requiring significant effort for optimal performance. (4 reviews) - Users express concerns about **integration challenges** with non-ServiceNow platforms affecting Moveworks' overall performance and usability. (4 reviews) - Users have experienced **delayed response times** from Moveworks, affecting satisfaction but they are responsive to feedback. (3 reviews) - Users report **poor customer support** with slow response times, despite improvements and leadership addressing challenges promptly. (3 reviews) - Access Limitations (2 reviews) - Integration Issues (2 reviews) - Required Expertise (2 reviews) - Slow Performance (2 reviews) ## Moveworks Reviews ### 1. Fast, Chat-Based Support—Great for Common Requests, Less So for Complex Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Ankit S. | Sme, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Moveworks?** What I like most about Moveworks is how simple it makes getting support. Instead of raising tickets and waiting, you can just type your issue in chat and get quick help. It understands normal language really well, so you don’t need to be technical. It saves a lot of time by handling common requests like password resets and access issues automatically. This reduces workload for support teams and improves response time. Overall, it makes the whole support process faster, smoother, and more efficient compared to traditional methods. **What do you dislike about Moveworks?** What I dislike about Moveworks is that sometimes it doesn’t fully understand more complex or uncommon issues, and you still need to connect with a human agent. Also, the initial setup and customization can take some time depending on the systems being used. At times, the responses can feel a bit generic, especially when the query is not very clear. It works really well for common tasks, but for more detailed problems, it may require escalation. Overall, these are minor drawbacks, but improving handling of complex queries would make it even better. **What problems is Moveworks solving and how is that benefiting you?** Moveworks helps solve the problem of slow and manual employee support processes. Earlier, most issues required raising tickets and waiting for the IT or support team, which delayed productivity. With Moveworks, many common requests like password resets, access issues, and basic troubleshooting are handled instantly through chat. This reduces the workload on support teams and allows them to focus on more complex tasks. It also improves response time and overall employee experience, as issues get resolved much faster without long wait times. From a business perspective, it increases efficiency, reduces operational costs, and ensures smoother day-to-day operations across teams. ### 2. Seamless Slack/Teams Integration That Resolves IT Requests Fast **Rating:** 4.5/5.0 stars **Reviewed by:** HIMANSHU M. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Moveworks?** What I like most about Moveworks is how seamlessly it integrates with tools like Slack or Microsoft Teams and can actually resolve issues without me having to raise a manual ticket. In my experience, it’s especially helpful for common IT requests such as password resets, access requests, or simply checking ticket status. It feels almost instant and cuts down on a lot of back-and-forth with support teams. The natural language understanding is surprisingly good, which makes the whole experience feel smooth and straightforward. **What do you dislike about Moveworks?** One area Moveworks could improve is how it handles more complex or edge-case queries. It works really well for common, repetitive requests, but there are times when it doesn’t fully understand less frequent or more nuanced issues, and I still end up needing to escalate to a human agent. That interrupts what is otherwise a smooth experience. **What problems is Moveworks solving and how is that benefiting you?** Moveworks mainly helps address slow, manual IT/HR support processes. Previously, even for simple requests like password resets, access requests, or basic policy questions, we had to raise a ticket and then wait for someone on the support team to respond. That often led to delays, along with unnecessary back-and-forth communication. ### 3. Efficient AI Search Tool with Room for UI Enhancements **Rating:** 4.5/5.0 stars **Reviewed by:** Sruthi K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I like how Moveworks makes it easy to find the stuff associates are looking for through the AI Search. It's a one-stop place where you can integrate many applications. With the option to index the sources, I can control the content that we want to show to users based on their roles. **What do you dislike about Moveworks?** The UI currently is not engaging for the associates. Also, when we integrate Moveworks with ServiceNow, it takes out a lot of useful functionalities like Taxonomy on the portal. We have an established portal that's engaging to the associates, so if it could keep the current UI we have on the portal and just integrate the Search functionality, it would be very helpful. **What problems is Moveworks solving and how is that benefiting you?** Moveworks makes it easy to find what associates are looking for with AI Search. It's a one-stop place that integrates many applications, allowing us to index sources and control content based on user roles. ### 4. Fast, Accurate Automation for Employee Support Requests **Rating:** 4.0/5.0 stars **Reviewed by:** Tharani K. | Associate Manager - Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Moveworks?** It stands out of its ability to automate employee support request quickly and accurately. It helps reduce manual workload by resolving common HR and IT queries instantly through a user-friendly conversational platform. **What do you dislike about Moveworks?** One thing about Moveworks is that initial setup and customization can take time, especially for organizations with complex workflows or multiple systems. some advanced features may require additional configuration and training to get the best results. **What problems is Moveworks solving and how is that benefiting you?** Moveworks helps solve the challenge of handling large volumes of repitive employee support requests across HR and IT Teams. It reduce delays by providing instant answers to common questions, automating routine tasks, and guiding employees through processes without needing manual assistance. ### 5. Revolutionizing Workplace Efficiency with Moveworks **Rating:** 4.0/5.0 stars **Reviewed by:** Harsh S. | Jr. Engineer , Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Moveworks?** Recently, I've appreciated how much it has streamlined routine user management and basic desktop troubleshooting. Automating these repetitive IT tickets has freed up more bandwidth to focus on larger infrastructure projects and complex system implementations. **What do you dislike about Moveworks?** While it handles standard IT workflows beautifully, I'd love to see deeper, out-of-the-box integrations for more highly customized enterprise environments or specific ERP systems. Handling highly specialized technical routing still occasionally requires manual intervention. **What problems is Moveworks solving and how is that benefiting you?** Moveworks is solving several critical problems for our IT department:Moveworks is solving several critical problems for our IT department: 1. Automating Routine IT Support Tasks: An example of what Moveworks does is fielding basic and recurring support requests including password resets, access number requests, and other similar cases. By automating these repetitive tasks, the burden on the IT support team is removed, freeing them to perform better and more useful duties. 2. Reducing Resolution Times: Using artificial intelligence and natural language processing, Moveworks addresses employee queries and delivers timely and relevant responses quickly, compared to conventional means of addressing such complaints. This is beneficial for the employees as they get a chance to discontinue and resume their work quickly. 3. Enhancing IT Support Efficiency: This way, it helps to ensure that support tickets are being processed correctly through strong integration with existing IT systems, which is an attractive aspect of Moveworks. I also realized that the real-time data and analytics that are given gives an opportunity to know the performance of the different systems and areas of the platform that require changes. 4. Improving User Experience: With its conversational AI interface, the Moveworks tool has a high potential of being employed by the employees due to the lack of frustrations that characterize usage of other systems to accomplish the same. This avoids the need to overly rely on IT specialists or technical support and at the same time improves the overall impression of the application and offers a more independent working force. Altogether, we are revolutionizing our IT support by introducing a number of built-in features that automate the processes, make them faster and enhance the end-user experience with Moveworks. This not only aids the IT department by cutting down on intensity and investing in greater capabilities, but also boosts organizational efficiency. ### 6. Still solid and reliable AI assistant for IT support **Rating:** 5.0/5.0 stars **Reviewed by:** Bramhanand K. | Associate Process Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Moveworks?** I like that it’s gradually getting smarter at understanding slightly complex queries, maybe due to backend improvements. The integration with Slack and Teams also feels smoother, and it rarely misses a command. Small things like that make a big difference when you’re using it day to day basis. **What do you dislike about Moveworks?** Sometimes, when it comes to niche projects or department-specific queries, it still gets confused or gives generic answers. If they could make it a bit more “deep of company context" or allow more customizable training, that would be great. Also once in a while the bot just stops responding and needs a restart bug, but kind of annoying when you’re in a rush. **What problems is Moveworks solving and how is that benefiting you?** Moveworks platform makes employees more efficient by helping them to resolve more issues quickly, summarizing work interruptions for employees. Also, by implementing such a system as Moveworks, it is possible to concentrate development forces on complicated strategic tasks instead of routine things within IT support teams. Due to the enhancements, Moveworks can actually improve the ability of a company to introduce new ideas. It is important that Moveworks can grow together with the company pages, being able to handle more and more IT support requests. ### 7. Effortless Setup and Stellar Efficiency with Moveworks **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I like that Moveworks is easy to use for the end user and easy to set up the intake and knowledge for the agent. It's convenient because we have it set up to intake issues from the end user via chat, so they just have to click on the bot and ask what it needs. I also appreciate having the ability to log in and modify what it sends and what it can review easily, which makes adding new materials and areas of scope easier. The initial setup of Moveworks was fairly easy too. **What do you dislike about Moveworks?** There is nothing I dislikes about moveworks **What problems is Moveworks solving and how is that benefiting you?** Moveworks relieves strain from our service desk by answering basic questions, resolving issues faster, and allows easy setup and modifications for better scope management. ### 8. Efficient Ticket Handling with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Oscar B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I like the interception of tickets feature in Moveworks because it helps reduce the time agents spend on first contact, expediting information delivery to our customers. This efficiency in handling tickets is valuable. **What do you dislike about Moveworks?** When customers get information from Moveworks, they receive links that aren't listed on the agent's side, causing chaos when agents need to take action and remediate knowledge articles. Additionally, the way to gather information on ticket deflection is limited to a thumbs up or down. I would prefer to have a button where the customer can fully confirm if the deflection was performed. **What problems is Moveworks solving and how is that benefiting you?** I use Moveworks for first contact tickets, ticket interception, and deflection, saving agents time by not having to handle initial contacts and expediting information to customers. ### 9. Effortless Integration, Elevates Sales Support **Rating:** 4.5/5.0 stars **Reviewed by:** David D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I like Moveworks because it provides a single point of access for the sales team to get help with anything they need. I appreciate the ease of integration to other applications and the ability to bring all that data together, which helps the sales team have a simple and pain-free method to get answers to their problems and solutions. **What do you dislike about Moveworks?** there seem to be limits to how it performs user desired work **What problems is Moveworks solving and how is that benefiting you?** Moveworks provides a single point of access for the sales team to get help with anything they need. It makes it easy to integrate with other applications and brings all the data together, giving the sales team a simple and pain-free way to find solutions. ### 10. Moveworks: A Powerful AI Assistant with Robust Skills and Agent Studio Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Martin K. | Staff Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** We have been using Moveworks since 2018, and it has been a great AI assistant for us. It offers a strong range of native skills, including knowledge, FAQs, software provisioning, and analytics. Now, with Agent Studio, it also helps us build our own plug-ins to address different use cases. **What do you dislike about Moveworks?** Sometimes building plug-ins isn’t as easy as it looks, especially when you need multiple plug-ins to address a single use case. **What problems is Moveworks solving and how is that benefiting you?** Knowledge, FAQ, software provisioning, anlytics ### 11. Moveworks Empowers Employees to Get Things Done Faster **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** Moveworks is currently empowering our employees across the organization to get things done without the nuance of accessing multiple organizational platforms to make request or get information. While our organization is still in the user adoption stage, many are excited about the possibilities to make things move much easier and faster! **What do you dislike about Moveworks?** The configuration stage has been a bit complex for our organization and this was mostly due to the data feed requirements Moveworks needed to ingest to get the desired outputs. It was a bit bumpy at first but we have cleared a good path and are heading in the right direction to improve the tool and its utilization. **What problems is Moveworks solving and how is that benefiting you?** Helping employees make requests and obtain information for IT Services and Human Services areas across the organization. The convenience has been highly beneficial and reduces what could be hours of searching for the right place to make a request. ### 12. Incredibly Easy Setup and Effortless Plain-Language Q&A **Rating:** 5.0/5.0 stars **Reviewed by:** Dianne K. | Customer Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** It is incredibly easy to use and set up. From a technical point of view, connecting to knowledge information is very easy. From the end user, you just have to ask the question in plain language **What do you dislike about Moveworks?** I would like it to be connected to a few more enterprise applications with easier integrations. **What problems is Moveworks solving and how is that benefiting you?** It is meeting the providers where they work through integration with EMR help. It is reducing calls to the service desk ### 13. Quick Setup and Intuitive Space Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I like that Moveworks makes tracking employee movement in buildings efficient by quickly assigning spaces and reservations. I appreciate that it's simple and easy to implement, which made the initial setup very easy. I enjoy the building mapping for space management and the interactive hovering feature. It allows me to visually find where an employee is seated and hover over for additional details regarding their profile in HR. All of these features have been really helpful. **What do you dislike about Moveworks?** nothing I dislike about the product now. **What problems is Moveworks solving and how is that benefiting you?** Moveworks helps me quickly assign spaces and reservations, and I can visually locate employees with building mapping and interactive hovering. ### 14. Effortless Navigation with Natural Language Processing **Rating:** 4.0/5.0 stars **Reviewed by:** Paul T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I like how Moveworks uses natural language, allowing me to type the way I want without having to learn new ways. It’s also great that employees don't have to struggle to find the right options as they navigate through a lot of menus and submenus. Plus, the initial setup of Moveworks was simple and straightforward. **What do you dislike about Moveworks?** I think the native way of integration with more products could be improved. **What problems is Moveworks solving and how is that benefiting you?** I use Moveworks because employees don’t have to struggle to find options through menus. Its natural language feature lets me type the way I want without learning new ways. ### 15. Efficient, User-Friendly Integration with ServiceNow **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I use Moveworks for user interface tasks like ticket creation, knowledge base queries, and ticket updates. I find that it enhances efficiency with ticket engagement and addresses a lack of efficiency. I really like the ease of use and seamless integration with ITSM and ServiceNow. Since implementing a service bot with Moveworks, interacting with ServiceNow CMDB has become very efficient. **What do you dislike about Moveworks?** nothing **What problems is Moveworks solving and how is that benefiting you?** Moveworks boosts efficiency with ticket engagement and solves lack of efficiency. The user interface for ticket creation, knowledge base queries, and ticket updates is easy to use, with seamless ITSM and ServiceNow integration. ### 16. Game-Changer for Microsoft Teams Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Monique t. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I find Moveworks to be an excellent product for integration into teams, making it easier for customers to ask questions without searching through the Employee Portal. I appreciate how it makes work life easier, acting as a one-stop shop. It seamlessly helps set up flows, making development quick and effortless. Using Moveworks for configuration was also easy. **What do you dislike about Moveworks?** Nothing **What problems is Moveworks solving and how is that benefiting you?** Moveworks makes work life easier by integrating into teams, allowing customers to ask questions without searching the Employee portal. It helps staff use Microsoft Teams as a one-stop shop, providing seamless and quick development flows. ### 17. Great Conversational Flow, But Overpriced **Rating:** 5.0/5.0 stars **Reviewed by:** shankar p. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I like Moveworks for its conversational flow in a single pane to solve all issues, which makes for an efficient user experience without needing to move around. It's more of a do bot compared to the other tell bots in the market. I also found the initial setup to be easy. **What do you dislike about Moveworks?** The cost is not right compared to other similar products. **What problems is Moveworks solving and how is that benefiting you?** I appreciate Moveworks for its conversational flow that handles everything in a single window. It's more of a do bot, enhancing user experience by reducing the need to switch between tasks. ### 18. Seamless Integration with API Flexibility, Needs Debugging Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Suyog R. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I like that Moveworks helps seamlessly integrate different HR systems. It's really helpful to connect to different systems with the ease of a connector, especially since you can connect any system as long as there is an API. **What do you dislike about Moveworks?** I think sometimes the hallucination gets out of hand and I think the connector setup gets hard to debug. Yeah make a better model so that hallucination stops and the connector is tough to create with OAuth2. **What problems is Moveworks solving and how is that benefiting you?** Moveworks helps seamlessly integrate different HR systems and connect any system with ease through an API connector. ### 19. Overpromised Integrations, Minimal Value So Far **Rating:** 1.5/5.0 stars **Reviewed by:** Matthew H. | VP Cloud Technology, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** Just started the implementation, but it has not provided us any true value yet, hoping it gets better. **What do you dislike about Moveworks?** The integration with ServiceNow was not as simple as it was sold to be. Integration with other solutions such as HR tools and Workday, also was not as simple as it was sold to be. We have had to rebuild everything in SWOW to get Moveworks to provide even the slightest value. **What problems is Moveworks solving and how is that benefiting you?** Trying to utilize as the front door for our IT and HR ticket intake, however it has not been fruitful yet. ### 20. Seamless Integration, Needs More Connectors **Rating:** 3.5/5.0 stars **Reviewed by:** Sourav S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I find the integration with ServiceNow really smooth for storing requests. End-user inputs are seamless, making operations run without a hitch. I appreciate the easy and seamless connection with other tools, which is a big plus for me. Additionally, the real-time updates are quite convenient, and setting up Moveworks was easy, which made the initial transition hassle-free. **What do you dislike about Moveworks?** I think Moveworks should be more robust and have more connectors available. **What problems is Moveworks solving and how is that benefiting you?** Moveworks provides seamless end user inputs and easy connections with other tools, integrated with ServiceNow for storing requests. ### 21. Efficient Helpdesk Solution with Seamless Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Robert H. | Enterprise Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I use Moveworks to resolve helpdesk tickets and process user approvals efficiently. I really like the number of plugins it has right out of the box, which makes it easy to connect to other platforms and improve the user experience. The initial setup was very easy as well. **What do you dislike about Moveworks?** Improving their governance controls for Agentic AI **What problems is Moveworks solving and how is that benefiting you?** I use Moveworks to resolve helpdesk tickets and approvals. It solves problems like user approvals, accessing knowledge documents, and incidents. The out-of-the-box plugins help us connect to other platforms, enhancing user experience. ### 22. Effortlessly Manages Data with User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** luke l. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** I use Moveworks daily for multifunctional alignment within my company, and I find it to be a great program. It's a very good tool that allows me to quickly search through mountains of internal data, which really stands out for me. I also appreciate the ease of use with the platform. **What do you dislike about Moveworks?** ease of creation within environment **What problems is Moveworks solving and how is that benefiting you?** I use Moveworks daily for multifunctional alignment within my company. It allows me to quickly search through mountains of internal data, and I appreciate the ease of use. ### 23. Smart AI Assistant That Actually Deflects Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Darian H. **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** Moveworks is genuinely impressive at resolving employee requests without any human involvement. It plugs into our existing tools and handles common IT and HR questions conversationally, right in Slack. **What do you dislike about Moveworks?** It takes time to tune and get right for your specific environment. Development isn’t the most intuitive and it’s low-code approach contrasts to servicenow’s **What problems is Moveworks solving and how is that benefiting you?** Our helpdesk was getting buried in repetitive, low-complexity requests. Moveworks handles a solid chunk of those automatically, which means the team can focus on issues that actually need a human. ### 24. Highly Usable but Needs Data Integration Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Craig G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I like Moveworks for its integration with ServiceNow within portal and teams. I find it meets the customer where they are, like in portal and teams. I appreciate the usability and its ability to retrieve answers for questions and catalog item submissions. **What do you dislike about Moveworks?** I don't care that it still requires data to be ingested when the data already exists in ServiceNow. **What problems is Moveworks solving and how is that benefiting you?** Moveworks meets customers where they are through portals and Teams. I use it to retrieve answers for questions and catalog item submissions. ### 25. Reasoning Engine Sets Moveworks Apart **Rating:** 3.5/5.0 stars **Reviewed by:** Damian G. | Senior Analyst, Business Application Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I like Moveworks for its reasoning engine. We believe it can significantly improve our virtual agent, which is currently not the best. **What do you dislike about Moveworks?** As of now I don't see anything that may not work other than the number of different conversation types we need to maintain. **What problems is Moveworks solving and how is that benefiting you?** We plan to use Moveworks as a single pane for interacting with ServiceNow, aiming to improve user experience beyond a traditional employee center. Its reasoning engine is expected to enhance our virtual agent, which currently underperforms. ### 26. Promising Potential, But Needs More to Deliver **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** The art of the possible for this tool has the potential to provide great improvements for our organization **What do you dislike about Moveworks?** The amount of general permissions , roles that the service accounts needs to work generally. I think it would be great if the product team would do more to help the customer scope what they are actually trying to implement for their pilot so my security team is more onboard and open to the implementation in general. **What problems is Moveworks solving and how is that benefiting you?** Help desk consolidation across our organization ### 27. Everything in One Place, Employee Satisfaction Boosted **Rating:** 4.5/5.0 stars **Reviewed by:** Anna T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I like that Moveworks has everything in one place and makes it easily accessible for employees, which has resulted in employee satisfaction. Previously, employees had issues finding things, but now they report improvements. **What do you dislike about Moveworks?** It is highly dependent on what it is attached to. The data clean up was tough. **What problems is Moveworks solving and how is that benefiting you?** Moveworks ensures employees don't need to look for information, making everything easily accessible in one place. It has solved problems related to finding things, leading to improved employee satisfaction. ### 28. Excellent time saving product **Rating:** 5.0/5.0 stars **Reviewed by:** Casey B. **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** It keeps me from having to go to a bunch of places to find answers and take actions. It's not quite a 1 stop shop, but it's close. **What do you dislike about Moveworks?** Actions have to be configured on the back end properly, so it's value as an agent is dependent on how many use cases are established. **What problems is Moveworks solving and how is that benefiting you?** It's a consolidated knowledge base that's specific to my role. I don't have to provide background info, I just it to do what I want ### 29. Intuitive and Responsive, Yet Lacks Local App Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Willy L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I find Moveworks intuitive, fast, and responsive. I also like its capability for getting resolutions, performing analysis, and the dashboards and graphs it offers. **What do you dislike about Moveworks?** It lacks some of the common apps used in Asia, especially around local government products. Also, it could use some 'useful' next prompts. **What problems is Moveworks solving and how is that benefiting you?** I hope Moveworks will transform our back-office user experience and energize the workforce. It looks intuitive, fast, and responsive, from getting resolutions to performing analysis with dashboards and graphs. ### 30. Enhances Employee Experience with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Paul B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I really like Moveworks for its time to market and the ability to deliver a better employee experience with ease. Its simplicity, knowledge, and the answers it provides are features I value highly. **What do you dislike about Moveworks?** I wish Moveworks had more connectors and an easy connector interface to allow other platforms an easy way in. **What problems is Moveworks solving and how is that benefiting you?** I plan to use Moveworks as the front door into our business to handle manual escalations and deliver a better employee experience easily. ### 31. Why it's so fast? **Rating:** 5.0/5.0 stars **Reviewed by:** Marco M. | SRE, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Moveworks?** Since four years ago, I’ve been impressed by the speed of the replies that Moveworks brings back. Even today, I’m still impressed by how fast they are, and by how coherent the responses remain. **What do you dislike about Moveworks?** Well, let me see: it does its work at a spectacular pace. The responses are coherent and stay within the context. It also gives back multiple options, and it fits perfectly with what I need. **What problems is Moveworks solving and how is that benefiting you?** Automatic self-service for help desk end users, leveraging licensing activation and assignment, and providing answers to issues in the Slack support channel. ### 32. Effortless IT Support and Efficiency with Moveworks **Rating:** 4.0/5.0 stars **Reviewed by:** Jatin D. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Moveworks?** Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly effective for organizations and teams, helping to save time, streamline IT support, and boost overall efficiency. Implementation is straightforward, and even if you lack prior experience with similar tools, you should have no trouble using Moveworks. The service also places a strong emphasis on robust security measures to protect the confidentiality and integrity of information. **What do you dislike about Moveworks?** At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fit, as integrating it with existing systems can require significant effort. It's better tool if you're using iserve. **What problems is Moveworks solving and how is that benefiting you?** Moveworks addresses the challenge of slow and manual employee support by automating IT, HR, and finance requests using conversational AI. Rather than waiting hours or even days for ticket resolution, employees receive immediate assistance within familiar tools such as Slack or Teams. This automation relieves IT and HR teams from repetitive tasks, allowing them to concentrate on more strategic initiatives. Additionally, it enhances the employee experience by offering 24/7 multilingual support, making it especially valuable for organizations and customers spread across different countries and regions. ### 33. Effective Case Resolution, But Setup Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Archana K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I like that Moveworks resolves most of my cases, which decreases the need for agent support. The detailed resolution summary is a valuable feature. **What do you dislike about Moveworks?** It doesn't read user permission and roles, which is a bit of an issue. Also, the initial setup is a little tricky. **What problems is Moveworks solving and how is that benefiting you?** I use Moveworks to search for HR cases and resolve them, making most cases get resolved without needing agent support, and I appreciate the detailed resolution summaries. ### 34. Powerful AI Potential, But Configuration and Integration Fall Short **Rating:** 2.0/5.0 stars **Reviewed by:** Patrick Q. | Queue Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I like that it has the potential to unlock powerful AI functionality by bringing business functions and processes together within a single AI source. **What do you dislike about Moveworks?** Configuration of the tool is a challenge. What was sold to us was a completely configurable tool with the capabilities to interact with ServiceNow data and other tools. **What problems is Moveworks solving and how is that benefiting you?** It has single handedly expedited approval processes by putting the approval requests in front of the relevant people via Teams ### 35. Effortless Access to Benefits Information **Rating:** 5.0/5.0 stars **Reviewed by:** Tomas M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I really like Moveworks for its ease of use, especially the fact that I don't have to fill out any forms. It gives me the information I need about PTO and employee benefits, and I appreciate that it has access to all of my company's information about these aspects. **What do you dislike about Moveworks?** nothing **What problems is Moveworks solving and how is that benefiting you?** Moveworks provides me with the information I need about PTO and employee benefits easily, without any forms to fill out. ### 36. Quick and User-Friendly AI Solution with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Archana k. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I find Moveworks quick and easy to use. I also appreciate how it reads user roles and access effectively, ensuring restricted items are not displayed. The initial setup was super easy. **What do you dislike about Moveworks?** Moveworks does not fetch knowledge base articles effectively. **What problems is Moveworks solving and how is that benefiting you?** I use Moveworks to resolve cases and provide summaries quickly. It reads user roles and access effectively, ensuring restricted items are not displayed. I find it quick and easy to use. ### 37. Effortless Access and Seamless Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Simon G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I appreciate Moveworks for making it easy for users to access our internal information. I really like the simplicity it offers for the end user. It integrates well with our intranet, which is a big plus. **What do you dislike about Moveworks?** Nothing **What problems is Moveworks solving and how is that benefiting you?** I use Moveworks for employee self-service HR and IT. It makes it easy for users to access our internal information, offers simplicity for the end user, and integrates well with our intranet. ### 38. Smart, Solution-Focused Single Pane of Glass That Beats Now Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** The single pane of glass can definitely think through all the questions and not just shoot up KB articles but actually suggests the solution. Its much better than Now assist which we used earlier. **What do you dislike about Moveworks?** The UI can be much better it's sometimes is cumbersome find the right solution **What problems is Moveworks solving and how is that benefiting you?** All my internal queries are now solved by Move works, like leave balance, Visa application documents, password resets, guests check-in to office. ### 39. Conversational AI That Gets Tasks Done in the Chat **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** Conversational AI, and actually completing tasks for the user within the conversation. Now requiring user to go to separate screen/system to get it done. **What do you dislike about Moveworks?** Seems like it could make it difficult to send notifications directly to employees through the platform. It should come with out of the box ability to provide daily updates to admins on improvements that need to be made with knowledge, etc to improve the tool/experience. **What problems is Moveworks solving and how is that benefiting you?** Truly conversational tool, that will get people the answers to their questions without requiring them to read through articles/requests. bringing a consumer experience to our internal employees to create some excitement and a draw to keep coming back. ### 40. AI-Driven Solution, Effortless HR Queries **Rating:** 5.0/5.0 stars **Reviewed by:** Michele B. | Sr knowledge manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** I really appreciate Moveworks for AI search, summarization, and knowledge management. It's great for finding knowledge and summarizing information quickly, which helps improve the end user experience and find answers to HR-related questions. I also like the speed at which it provides information and handles workflows efficiently. **What do you dislike about Moveworks?** nothing at this point **What problems is Moveworks solving and how is that benefiting you?** I use Moveworks for finding knowledge, summarization, and answering HR questions, which speeds up information access and workflows. ### 41. Seamless HR Solutions with Quick Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I like Moveworks because it is easy to use, which makes handling my tasks smoother. I also appreciate the ServiceNow integration; it really works well and is also easy to use. Additionally, I value the quick answers Moveworks provides, helping streamline processes and reduce calls to the call center. **What do you dislike about Moveworks?** Cheaper cost **What problems is Moveworks solving and how is that benefiting you?** I use Moveworks for answering HR issues for employees, which reduces calls to the call center. ### 42. Easy Setup, Quick User Support, Needs More Automation **Rating:** 4.0/5.0 stars **Reviewed by:** scott g. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I like Moveworks for its ability to provide quick answers for users and approvals for catalog items. I also appreciate the ability to do approvals on the portal. Additionally, the initial setup was very easy. **What do you dislike about Moveworks?** It doesn't have the ability to 'do work' - it also cannot work with catalog items that have scripting on them. **What problems is Moveworks solving and how is that benefiting you?** Moveworks provides quick answers for users and approvals for catalog items. ### 43. Efficient AI Agent with Some Security Concerns **Rating:** 3.5/5.0 stars **Reviewed by:** Connor O. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I like how Moveworks acts as a layer before reaching a real agent to lower wait times. I appreciate the automated incident creation feature. **What do you dislike about Moveworks?** I don't like the restrictions based on ACLs that potentially cause security issues. There were also some issues with implementing on ESC. **What problems is Moveworks solving and how is that benefiting you?** Moveworks lowers wait times by creating a layer before reaching a real agent, and I like its automated incident creation. ### 44. Automation Made Easy Despite Integration Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Jagdish L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I use Moveworks for automation, noise reduction, and application monitoring. I like the automation and elimination features along with alert suppression. **What do you dislike about Moveworks?** I don't like the integration with COTS products or mainframe, which is problematic. Also, the initial setup was a bit difficult due to training requirements. **What problems is Moveworks solving and how is that benefiting you?** I use Moveworks for automation, application monitoring, noise reduction, and alert suppression, which streamline our processes and enhance efficiency. ### 45. Easy Setup, But Lacks in Reporting **Rating:** 2.5/5.0 stars **Reviewed by:** Don S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** I like the simplicity of setting up Moveworks. It made the stand up and launch time short. **What do you dislike about Moveworks?** Reporting and analytics were weak. No Moveworks to Moveworks API for interconnectivity with parent company, have moved to another solution as a result. Effectiveness not so great. **What problems is Moveworks solving and how is that benefiting you?** Moveworks helps our service desk team and provides self-service for customers, and it's simple to set up, making launch times short. ### 46. Instant IT Support, Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Sushree M. **Reviewed Date:** November 18, 2025 **What do you like best about Moveworks?** I primarily use Moveworks for quick IT assistance at work, like resetting passwords and gaining access, which significantly streamlines these processes for me. I appreciate how much time it saves by eliminating the need to wait for IT support and removing the typical back and forth communication. Moveworks provides quick answers without the necessity of opening a ticket, resolving issues in a minute or two. This convenience is crucial, as it allows me to resolve small tasks like password resets promptly. The integration with Slack is also beneficial, as it keeps me updated if my tickets are resolved, enhancing communication efficiency. I value these aspects because they directly contribute to a more seamless and productive work experience. **What do you dislike about Moveworks?** NA **What problems is Moveworks solving and how is that benefiting you?** I use Moveworks for quick IT help, saving time and eliminating back-and-forth with IT. It provides instant resolution for tasks like password resets without needing to open a ticket. ### 47. Good UI for Study with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Rushikesh K. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Moveworks?** I find Moveworks particularly helpful for my studies, assisting me significantly with research and assignments. The user interface stands out to me as a major positive aspect, making the experience of using Moveworks seamless and intuitive. The documentation provided is detailed and enhances the overall user experience, ensuring that I can navigate and utilize the platform effectively. These features collectively contribute to a beneficial and supportive tool for my academic needs. **What do you dislike about Moveworks?** I find the login page and dashboard in Moveworks to be problematic. **What problems is Moveworks solving and how is that benefiting you?** I use Moveworks to assist with research and assignments, benefiting from its user-friendly interface, helpful documentation, and overall positive user experience. ### 48. Intuitive Interface but Challenging Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Vibha S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I like the interface of Moveworks, which gives a good user experience. I also enjoy the front-end experience and its ability to integrate with enterprise tools. **What do you dislike about Moveworks?** The config process seems too technical and requires heavy training. **What problems is Moveworks solving and how is that benefiting you?** I find Moveworks provides employees a unified point of intake for any type of service while integrating well with enterprise tools. ### 49. Fast Responses and Seamless Use **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I like Moveworks because it's fast and provides quick answers. It helps me with knowledge docs and gives me answers for unknown processes. The initial setup was easy, and I'm 100% satisfied with it. **What do you dislike about Moveworks?** Cannot tell right now **What problems is Moveworks solving and how is that benefiting you?** I use Moveworks for quick answers to unknown processes, and it efficiently handles knowledge docs thanks to its speed. ### 50. User-Friendly and Human-Like Employee Interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I like that Moveworks is so user-friendly, making interactions with employees appear more human-like. I find the conversation chat particularly valuable for its ease of use. The initial setup was easy, which is a huge plus for me. **What do you dislike about Moveworks?** Nothing **What problems is Moveworks solving and how is that benefiting you?** Moveworks enables interaction with employees in a human-like manner, making it user-friendly for employee services. ## Moveworks Discussions - [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for) - [View Moveworks pricing details and edition comparison](https://www.g2.com/products/moveworks/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+03%3A14%3A20+-0500&secure%5Bsession_id%5D=ecb7ecd2-a76a-4c7a-9f0e-eb595b408416&secure%5Btoken%5D=77c671ef531e065e6ff064ebd2031f01942e0babe802c676686b738465275a20&format=llm_user) ## Moveworks Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Simpplr](https://www.g2.com/products/simpplr/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Moveworks Features **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **Task Automation - AI Agents for HR** - Autonomous Task Execution **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Functionality** - Personalization - Search Analytics - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent ## Top Moveworks Alternatives - [Aisera](https://www.g2.com/products/aisera/reviews) - 4.4/5.0 (133 reviews) - [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) - 4.6/5.0 (147 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews)