What I like best about Motive is how easy it is to monitor vehicle activity in real time. The platform provides reliable GPS tracking, trip history, and driving data in a format that's straightforward to review, making it easy to verify routes and investigate safety incidents when they arise. The interface is intuitive, and the information is organized well enough that I can quickly find what I need without spending a lot of time navigating the system. Overall, it has been a dependable tool for improving visibility and accountability in our pupil transportation program. Review collected by and hosted on G2.com.

One of my biggest frustrations is that video footage has to be requested in time increments instead of being immediately accessible. When investigating an incident, it can be time-consuming to submit multiple requests just to capture the entire event if you're unsure of the exact timeframe. A more seamless way to view or retrieve longer stretches of footage would make investigations much faster and more efficient. Review collected by and hosted on G2.com.

The software is seamless it will provide analytical information behind the scenes which is above and beyond expectations. Review collected by and hosted on G2.com.

Motive Dispatcher function is not possible due to missing equipment on board Equipment I was excited about the feature it can GPS coordinates.

we are not fully equipped to support this feature completely. Recommended Equipment. We use passio dispatcher and on board peplink 5g mobile router is not 100% reliable and has been known to cause service interruptions expensive replacement part as well as does Motive have its very own recommended 5g Mobile router? Review collected by and hosted on G2.com.

I really like the AI assistant because it's incredibly helpful if I have questions about how to use the dashboard. It provides step-by-step instructions on how to do everything, which means there's not really much reason to ever call support if I'm wondering how to do something in the dashboard. The setup experience was great. The team was very helpful all the way through onboarding, and they periodically checked with us to ensure everything was going smoothly. We even had professional installers, and Motive coordinated with us, giving us updates at least once a week on the status of our camera installations. This gave us a clear view of when our fleet had been fully switched over to Motive. Apart from a couple of minor issues, everything has been flawless and easy to set up. Review collected by and hosted on G2.com.

The following distance detection on our dash cameras isn't very accurate. Sometimes it picks up people or vehicles way far in the distance or while we're going around curves. Also, I wish the search function on the dashboard allowed searching by VIN number; that would be really helpful. Review collected by and hosted on G2.com.

I like that it provides the most up to date information as far as fleet tracking and fuel usage goes. The basic UI is also very helpful for easy integration into quarterly business meetings. Overall, the app has greatly improved company safety standards as well as safety performance. We've utilized Motive during meetings to discuss frequent driver infractions. Motive's 24/7 available support team also makes any integration issues easily solved. Review collected by and hosted on G2.com.

I highly dislike the idea of having yearly auto-renewals as a subscription it feels like I am tied to the service, while it has worked out for my company I believe a monthly fee should be assessed as an option. Also, sometimes customer service support is very hard to understand and it takes extremely long to get to a proper resolution with technical errors. There's been a few times where I was promised a return call but never received one. Review collected by and hosted on G2.com.

I find the AI capabilities in Motive to be great. We love the weekly coaching tool for our employees, as it saves us time by having Coach Chris reach out to each employee on Mondays to discuss any driving issues from the previous week. The robust reporting features are also a big plus for us. The transition to Motive from Samsara was motivated by our preference for Motive's superior AI capabilities. Setting up Motive was pretty easy, and any issues we had were addressed promptly by our team. The installation was smooth, and I appreciate how easy it was to install. Review collected by and hosted on G2.com.

The DVIR platform could be more robust. I wish it would allow adding required pictures to the trailers in the inspection. Also, it would be great to have more options for the driver to put a vehicle out of service from the app rather than having the office do it. Review collected by and hosted on G2.com.

I really like the ease of use of Motive. The dashboard is fairly simple, which helps a lot. Also, it provides real-time feedback on our drivers, so we know where they are at any given moment. This is extremely helpful in managing driver behavior and ensuring compliance. Review collected by and hosted on G2.com.

When there's a malfunction in the dashcam ELD, the customer service reps aren't very knowledgeable about helping us fix the problems. It's like you have to figure it out yourself. Also, we have a problem with a lot of our drivers going unidentified when they connect in the morning, and somehow they lose that connection with Motive, which forces me to spend time identifying drivers. Connectivity issues, like Bluetooth connectivity, are one of our most major problems. Review collected by and hosted on G2.com.

You are able to effortlessly integrate it with your TMS software to dispatch loads. Helps a ton with my role in the company as a dispatcher. Helps map out customer routes efficiently & helps maximize productivity by identifying unused trailers and calculating driver down-time. Review collected by and hosted on G2.com.

The lack of mobile integration, the app needs notifications and instant alerts sent to your phone for arrival and departures. The mobile version seems too minimalized as we can't put driving locations for our line haul drivers via app (only website). The AI intelligence used in the app also seems forced and unneeded. Review collected by and hosted on G2.com.

I use Motive for its telematics system and fuel cards. With our previous fuel card program, we weren’t receiving many rebates because we don’t have CITGO stations near us. With Motive, we have access to many more rebate opportunities, especially with Exxon Mobil since that’s the station nearest to us.

Their camera systems also help us coach our drivers on safer driving practices. We have two drivers who struggle with hard braking and speeding, and Motive’s AI camera technology sends alerts when this happens. Our fleet users receive an email immediately notifying us about the hard braking and speeding, and we’ve been able to use the reports on each driver’s behavior to coach them toward safer driving habits.

Motive’s team is easy to reach, and we’ve been working closely with Jack Rogers, Sabrina Tillery, and Eugene Thomas. Jack is our dedicated account representative and has already handled two new installations for us with ease. Sabrina checks in weekly to make sure we’re getting the most out of our fuel discounts. She also added new features for us based on feedback we provided during onboarding, specifically around PIN codes and use of the mobile app. Eugene helped us when we had issues with a vehicle gateway disconnecting. He got back to us within five minutes of our request, confirmed it had been manually disconnected by an employee, and we were able to manage the situation quickly because of that.

Motive’s camera systems detect collisions quickly as well. We had a collision recently, and we received the Motive alert and reporting within minutes of the crash, even though the vehicle gateway and camera were disconnected at the time. The video clarity was very good and showed the exact moments before, during, and after the crash. There was no need for us to slog through hours of footage to find the clip we needed for the insurance company. The video quality and sound quality are excellent, and the collision reporting has been especially useful for our insurance company.

We switched to Motive primarily because of its excellent fuel discount program, and its telematics system surpasses the previous one we used. The use of AI has been a game changer, and the initial setup was incredibly easy. Steven Schwartz was our dedicated sales representative and helped with onboarding. He set up every installation appointment, took calls from our Fleet Maintenance manager, and walked me through every aspect of the dashboard over multiple calls.

The reporting is also easy to use and kept in one place. We used to have to search through a week of data to find out if fuel cards were being misused, but with Motive, the fuel card instantly detects when the vehicle’s location doesn’t match the vendor location and automatically declines the transaction. This has saved us money in fraudulent fuel transactions, and it has also saved time we used to spend trying to figure out why a purchase was made when the vehicle wasn’t there.

Having the fuel card program and the telematics system integrated together has made IFTA reporting easier, too. Instead of pulling different reports from different companies, I can see both the fuel data and GPS location data on the dashboard in the same report and format. Being able to group different vehicles and drivers together has also saved me time and energy. Review collected by and hosted on G2.com.

The fuel card PIN requirement is not easy to set up for our drivers. Many of our drivers don’t have company cell phones or company email, but to set them up with unique six-digit PINs, the system requires sending each driver a unique PIN via email and/or cell phone. We would prefer to generate the PIN numbers ourselves and assign them to each fuel card, rather than having to go through that process. Review collected by and hosted on G2.com.

We've been using Motive for fleet management, tracking, driver logs, and reporting—and it's been an irreplaceable daily tool for our operations. The software is incredibly user-friendly, even for team members with minimal training. It’s intuitive, cleanly designed, and makes complex tasks feel simple.

One of the biggest advantages is how quickly new users can get up to speed. Within a day or two, most of our team was navigating the platform with ease. The tracking and reporting features are reliable and give us the visibility we need to stay on top of compliance and performance.

Highly recommend Motive to anyone looking for a dependable, easy-to-learn solution for managing a fleet. Review collected by and hosted on G2.com.

If I had one suggestion, it would be the ability to set custom arrival alerts for specific locations each day. For example, being able to set a notification in the morning when a driver reaches a certain stop would make tracking even more streamlined. Review collected by and hosted on G2.com.

We’ve seen good results from Motive's camera features, which have bolstered our safety effort. Unfortunately it has not integrated well with Loadmaster. The implementation phase was challenging, the long-term benefits of the platform's safety tools have made it a worthwhile addition to our system. Review collected by and hosted on G2.com.

• Being Stuck on the drive line – which is VERY frustrating, time consuming and hard to fix. This one is by far the worst. Motive tried to blame it on Volvo, but it happens on our Freightliners as well.

• Not going to the drive line

• Showing ghost driving events when the truck never moved

• Dispatch disappearing, or never arriving at all

• App stuck in “spinning up” mode (hamster wheel turning)

• Not tracking hours correctly

• Switching from our app configuration to what I assume is the default app

• Other miscellaneous issues with the app.

THE DRIVERS A• Being Stuck on the drive line – which is VERY frustrating, time consuming and hard to fix. This one is by far the worst. Motive tried to blame it on Volvo, but it happens on our Freightliners as well.

• Not going to the drive line

• Showing ghost driving events when the truck never moved

• Dispatch disappearing, or never arriving at all

• App stuck in “spinning up” mode (hamster wheel turning)

• Not tracking hours correctly

• Switching from our app configuration to what I assume is the default app

• Other miscellaneous issues with the app.

THE DRIVERS HATE THE APP Review collected by and hosted on G2.com.