We love Motive at our workplace. It definitely helps us keep track of our drivers, and it also makes it easy to go back and review a driver’s history to confirm whether they made the appropriate stops. Review collected by and hosted on G2.com.

There’s not a whole lot not to like. Motive is widely used in my profession, and it’s been a solid fit for what I need. Review collected by and hosted on G2.com.

AI dash camera safety coaching, along with driver scorecards and safety analytics, makes it easier to monitor driving behavior and support safer habits. I also appreciate the automated maintenance reminders, which help keep vehicles on schedule without extra manual tracking. Real-time fleet visibility is useful for staying on top of day-to-day operations, and the comprehensive reporting helps with understanding overall fleet performance and compliance. Review collected by and hosted on G2.com.

Reviewing false-positive safety events.

Waiting for hardware replacements or support.

Getting drivers comfortable with new features after updates.

Needing more flexible reporting and analytics. Review collected by and hosted on G2.com.

I like how easy it is to keep track of our fleet and stay on top of maintenance schedules, and I also appreciate how interactive the software is. So far, it has been a good way to see where we may be lacking in fleet safety and performance. Review collected by and hosted on G2.com.

So far, the main issue I’ve run into is that the system doesn’t always automatically recognize the drivers in the truck, and up to now we haven’t been able to correct or adjust that. Review collected by and hosted on G2.com.

Motive is a company who listens to its users and wants to continuously improve. They care about customer feedback and enhancing their product. The implementation phase was really easy for us. Motive had a wonder team on our account and made things very easy. In fact all three of our Motive teams were incredible (sales, implementation, account manager). Review collected by and hosted on G2.com.

Motive is newer to the AI dash camera scene which means they do not have a mature product. There are still features I would like to see. However, they have a very developed road map and take my feedback directly. Review collected by and hosted on G2.com.

It just plain works. It’s easy to use, and customer service is responsive. The videos are clear, the equipment works as expected, and it’s also easy to install. Review collected by and hosted on G2.com.

The safety video fetching could be simpler or easier. I've used Lytx and their video samples, even for speeding, were quicker to be available and didn't require a video to be requested. It associated a 3-5 second video with an audio clip with each and every safety concern including speeding. Also, the initial setup was horrible. Review collected by and hosted on G2.com.

The tool performs well overall, and it’s fairly easy to navigate and user-friendly. The AI dashcams are a huge plus for our fleet and drivers. The AI help bot is also great for getting quick answers and for helping us find our way around the app. We were pleased to see the Motive API and integration options, and we’re now using Motive in collaboration with our other platforms and tools so we never skip a beat. The support team has also been very helpful in resolving issues we've have with some hardware and getting it replaced quickly. Review collected by and hosted on G2.com.

The maintenance features could use some improvement. Right now, it takes a lot of navigating between different tabs and fields just to find the details I need or to resolve and close maintenance events. I’d really like to see a dedicated maintenance dashboard for managing the fleet, or at least smoother, more streamlined navigation. Review collected by and hosted on G2.com.

Motive’s biggest strength for me is the freedom it gives a fleet manager or systems designer to build tools and reports beyond Motive’s existing plug-and-play reporting. In the past, I’ve run into issues with other telematics software companies denying me access to, or practical use of, my own data. With those providers, custom reporting was essentially hidden behind email threads, and trying to explain the report I wanted to someone else often ended with me giving up on creating the more specific reports and metrics my company needs to properly assess performance, usage, cost per mile, cost per job, and costing by vehicle type or department. Those are critical accounting inputs for a business with multiple revenue-generating departments, and they simply weren’t available to me before.

With Motive Analytics, I can control the sandbox of vehicle metrics myself, and Motive has also provided technical support and shown genuine interest in helping develop these ideas through to completion. Review collected by and hosted on G2.com.

What I dislike most about using Motive is some of the smaller UI details. Overall, everything is placed in locations that make sense; however, I run into optimization issues when I’m trying to access information quickly. For example, when I do a lookup by vehicle ID, it only pulls from the vehicle IDs currently loaded on the screen. Only 25 vehicles load at a time, and you have to manually scroll to load more. My company has 95 vehicles, so I don’t like having to scroll just to find a specific one when the search bar at the top of the menu should be able to reference the full list much faster. As a result, making changes to vehicles or drivers ends up being more time-consuming than it needs to be. Review collected by and hosted on G2.com.

I like the platform's multitude of features, especially the fleet view, which gives me a quick general overview of where my trucks are at. I also appreciate the ability to hover over icons and see specifics, like how fast the trucks are moving and if there's a check engine light. These are really solid features. The safety aspect is also important to me, as distracted driving can be costly, and the cameras help us identify issues and focus areas for our technicians and drivers. Additionally, I like using the compliance features to ensure our drivers are up to date with their safety training. Lastly, the analytics give me insights into whether we're improving in our coaching efforts, pushing the needle to the green, or if there are areas that need more attention. Review collected by and hosted on G2.com.

One thing that I would like to see is an improvement when going into the detailed view of the vehicles and going back to look at the past date histories. I feel the initial training seminars with Motive employees were extremely quick and too high-level, lacking detail orientation for our specific account and the features we have. I would also prefer the initial onboarding and training to be more specific to our particular account rather than just a general overview. Review collected by and hosted on G2.com.

We have been using Motive for our fleet management, and the experience has been excellent. The AI-powered dashcams and real-time GPS tracking have dramatically improved driver accountability and safety on the road. The compliance dashboard makes tracking Hours of Service (HOS) straightforward and stress-free. It has truly streamlined our daily logistics and field operations. Review collected by and hosted on G2.com.

CUSTOMER SUPPORT HAS NOT BEEN THE BEST AND PRICING IS A LITTLE ON THE STEEP SIDE. Review collected by and hosted on G2.com.

I love how Motive uses smarter AI to streamline the coaching process and have more accurate events, which improves safety overall. The fuel management feature is great with its integrated Motive Card that helps save money and prevents fuel theft. I appreciate that the initial setup was easy, as I installed all of them myself. The decision to switch to Motive from Samsara was driven by Motive's better AI, more comprehensive safety features, and the fuel card. These aspects make Motive very valuable to me. Review collected by and hosted on G2.com.

I find the driver app has technical glitches; it freezes and crashes. I also notice data does not upload correctly on the backend. Driver logs are filled out correctly but don't upload properly. Sometimes, drivers log out of sessions but remain on duty even though they've completed all steps. When drivers watch safety videos, they often have to start over because they can't advance, and buttons are not clickable. The app could be much more user-friendly. Review collected by and hosted on G2.com.