--- title: Motive Reviews meta_title: 'Motive Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3246 reviews by the users' company size, role or industry to find out how Motive works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 3246 scale: '5' date_modified: '2026-08-01' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Motive Reviews **Vendor:** Motive **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 3,246 ## About Motive Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. As the AI-powered Integrated Operations Platform for the physical economy, Motive helps safety, operations, and finance teams manage drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with accurate AI, the platform gives organizations complete visibility and control while reducing manual work through automation. Motive serves nearly 100,000 customers — from Fortune 500 enterprises to small businesses — across industries including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. ## Motive Pros & Cons **What users like:** - Users find Motive incredibly **easy to use** , enhancing efficiency in fleet management and driver performance tracking. (1160 reviews) - Users appreciate the **top-tier customer support** of Motive, consistently resolving issues quickly and effectively. (511 reviews) - Users value the **real-time tracking** features of Motive, enhancing fleet management and operational efficiency significantly. (447 reviews) - Users value the **real-time location tracking** of Motive, enhancing coordination and efficiency in daily operations. (408 reviews) - Users highlight the **enhanced safety features** of Motive, appreciating the effective driving logs and AI cameras. (408 reviews) - Users appreciate the **user-friendly interface** and comprehensive features of Motive, enhancing fleet management and performance tracking. (343 reviews) - Driver Monitoring (336 reviews) - Monitoring (256 reviews) - Helpful (253 reviews) - Installation Ease (220 reviews) **What users dislike:** - Users experience **technical issues** with device pairing and incorrect status updates, impacting usability and driver frustration. (281 reviews) - Users are frustrated with the **poor customer support** , wasting time on repetitive troubleshooting steps already completed. (236 reviews) - Users express frustration over **missing features** like roadside assistance and limited service management options. (194 reviews) - Users experience **inaccuracy** in alerts and data, leading to confusion and frustration with driving behavior tracking. (156 reviews) - Users often face **slow performance** , with delays in video processing and lagging features impacting their experience on Motive. (141 reviews) - Users experience **connectivity issues** with Motive, facing lags and disconnections that complicate communication and usability. (132 reviews) - Driver Issues (120 reviews) - Inaccurate Tracking (115 reviews) - Data Inaccuracy (100 reviews) - Update Issues (98 reviews) ## Motive Reviews ### 1. Motive Boosts Driver Safety and Cuts Insurance Claims **Rating:** 5.0/5.0 stars **Reviewed by:** Trang H. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Motive?** Motive helps our drivers become more aware of their unsafe actions and allowing our company to save hundred thousands of dollars in insurance claims. after awhile with the help of the driver incentives program, drivers slowly understand and see the importance of Motive **What do you dislike about Motive?** Most likely on the upfront initial conversation that you have to have with your drivers and employees to have everyone on board. It is not the product that we dislike. It is the inital hickup **What problems is Motive solving and how is that benefiting you?** The API also help us bridge gap between labor and clockin/clockout through Motive **Official Response from Gary Smith:** > Hi Trang , Thank you for sharing your experience with Motive. We're glad to hear Motive is helping improve driver safety awareness, support your driver incentives program, and deliver significant savings through reduced insurance claims. It’s also great to know the API is helping bridge the gap between labor and clock-in/clock-out workflows. We appreciate your feedback on the initial rollout conversations needed to get teams fully on board. Regards, Motive ### 2. Cost-Effective with Strong Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Dominique C. | Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Motive?** I like Motive for its low cost, which is a big benefit for me. The customer service is another aspect I enjoy, as it seems to work well for me. Setting up Motive was very easy, which I really appreciate. **What do you dislike about Motive?** I don't like that I have to look at two different sections to get an accurate location for drivers and trailers. **What problems is Motive solving and how is that benefiting you?** Motive helps with tracking and ELD at a low cost. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Dominique ! It’s great to know Motive’s low cost, easy setup, and customer service have been valuable for you. We’re also glad Motive is helping with tracking and ELD. We’re sorry to hear you have to check two different sections to get an accurate location for drivers and trailers. We’ve shared your comments with the relevant teams for review. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 3. Effortless Fleet Tracking with Intuitive Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Motive?** I like that Motive helps me pinpoint where the guys are and allows us to backtrack and verify where the crews were. The interface is simple and intuitive, making it easy to track everything. The initial setup was straightforward, and the process was easy and simple to implement with the units in the trucks. **What do you dislike about Motive?** When looking at the travel of certain people over days, I would love to set a time parameter and see who was in the area. **What problems is Motive solving and how is that benefiting you?** I use Motive for fleet tracking. It helps pinpoint where my crew is and backtrack to check their locations. The interface is simple, intuitive, and allows easy tracking. **Official Response from Gary Smith:** > Thank you so much for your kind words Taylor and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 4. Responsive Motive Team That Adapts to Our Diverse Operational Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Motive?** Motive product teams are responsive to my company's very diverse needs, They are always trying to make their product fit our box of operations. Tech rocks, but innovations and customer service are the key for us. **What do you dislike about Motive?** Omnicams are tough regarding connectivity, we are constantly having to perform manual resets and it frustrates a very diverse operation. Despite great customer service, the IT help desk teams seem to read from a script and operating according to specific needs is a challenge **What problems is Motive solving and how is that benefiting you?** We are integrating telematics for the first time in our organization., Motive helps us to understand what to focus on and gain the ROI particularly on losses. I get all of the data I need at my fingertips to help me make better decisions in the safety realm **Official Response from Gary Smith:** > Thank you for sharing your experience with Motive. We're glad to hear our product teams have been responsive to your operational needs and that Motive is helping you bring telematics into your organization with the data needed to make better safety decisions and drive ROI. We also appreciate your feedback on Omnicam connectivity and the support experience. This feedback has been shared with the relevant team for improvements. If you still need assistance, please reach out to support@gomotive.com or via our 24/7 Chat Support, or call us at (855) 434-3564. Regards, Motive ### 5. Real-Time Truck Tracking Shines **Rating:** 2.5/5.0 stars **Reviewed by:** Melissa K. | Current is dispatch. Safety was beginning., Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** Being able to track trucks in real time. **What do you dislike about Motive?** Customer service is not what it was sold to be in the beginning when we were looking for a new ELD system but seems to have gotten better in the last couple of years. **What problems is Motive solving and how is that benefiting you?** It keeps track of mileage for IFTA, but was inaccurate the first couple of years. Helps with logs and is user friendly to the drivers, for the most part. **Official Response from Russell Cook:** > Hi there. We are so sorry for this inconvenience. We greatly appreciate you bringing this to our attention. To better understand the issue, we would like to arrange a call with you, but we could not locate your contact details. Could you please provide us with your contact details or reach out to us so that we can help resolve this for you? You can reach out on our 24/7 Support Line at (855) 434-3564. Thank you. ### 6. User-Friendly Dashboard and Driver App with Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | Transportation Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** Ease of use, very user friendly from the dashboard to the driver app. Problems are solved quickly with technical support and they see problems through to make sure the problem is solved. **What do you dislike about Motive?** Maybe the fact that if the camera becomes disconnected in a crash, there is no sim card to get video. The camera has to be sent off to recover the video. **What problems is Motive solving and how is that benefiting you?** Improving driver focus and efficiency in fuel usage. **Official Response from Gary Smith:** > Thank you so much for your kind words, Jackie! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 7. DO NOT PURCHASE **Rating:** 0.0/5.0 stars **Reviewed by:** Cassandra H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Motive?** Nothing - There service would not ever work correctly and I have been told I can return for full refund but 3 months later I still have equipment, no refund, and never can get a response other than we are working on it. **What do you dislike about Motive?** They call in support was awful. They were never able to help or answer my questions. I could not even get they system to work! **What problems is Motive solving and how is that benefiting you?** Motive was supposed to solve my issues with vehicle tracking but since we have never gotten it to work they have not benefited me at all. **Official Response from Gary Smith:** > Hi Cassandra H., Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MOTIVE ### 8. Efficient Asset Tracking, Needs Faster Support **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony R. | Fleet Compliance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Motive?** I use Motive for HOS tracking and I like that it provides real GPS time for all of our assets. This feature helps us provide more accurate ETA or locations whenever we have breakdowns. It also helps keep asset tracking efficient and automates our workflows by providing reports. Additionally, I found the initial setup to be great. **What do you dislike about Motive?** Response time whenever we present an issue to our agent. **What problems is Motive solving and how is that benefiting you?** Motive helps with asset tracking and workflow automation through reports. I can provide accurate ETAs and locations during breakdowns using real GPS time. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 9. Easy Driver Tracking—even Without Vehicle Assignments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** I really like being able to track my drivers, even when they aren’t assigned to a specific vehicle. **What do you dislike about Motive?** Unfortunately, I haven’t worked with it enough yet to run into any issues. I’m still updating the information in the program so I can fully utilize all of Motive’s features. **What problems is Motive solving and how is that benefiting you?** It streamlines driver logs by eliminating the need for DVIR books. ### 10. Effortlessly Tracks and Traces **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany B. | SAFETY MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** I find Motive easy to use and it's a breeze to train drivers on it. Tracking IFTA is made simple too. The setup was straightforward, so much so that one of our drivers managed to complete the installation across all 30 of our units. This ease of use and setup has been a great advantage for us. **What do you dislike about Motive?** I dislike the connectivity issues with Motive, specifically the problem with the unit disconnecting while the driver is driving. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking and tracing drivers, finding engine issues before failures. It's easy to use and train drivers on, and simplifies tracking IFTA. **Official Response from Gary Smith:** > Thank you so much for your kind words, Tiffany! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 11. Simplifies Operations With Ease and Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Adrienne A. | Director, Safety and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Motive?** I like using Motive for its ease of use, both in setting up for drivers and for navigating in the office. It's helpful to have one system for fuel, ELD, camera, and document upload instead of juggling four different ones. I find the reporting feature particularly helpful and easy to use. **What do you dislike about Motive?** The mapping for current routes isn't great, and I would like to be able to track current trips in real-time instead of only after they are completed. **What problems is Motive solving and how is that benefiting you?** Motive lets us use one system for fuel, ELD, camera, and document uploads instead of four, and the reporting is easy to use. **Official Response from Gary Smith:** > Thank you so much for your kind words, Adrienne! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 12. Easy Camera Setup and Resets, But Live View and Video Access Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Anthony B. | Delivery Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** Able to reset cameras easily, easy install **What do you dislike about Motive?** Not able to see live view and have to request videos **What problems is Motive solving and how is that benefiting you?** helping resolve incidents ### 13. Too Many False Positives and Disconnects When Drivers Walk Away **Rating:** 2.0/5.0 stars **Reviewed by:** Carlos M. | Director of Safety, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Motive?** Its easy to dismiss video in the system that are incorrect and the user can adjust the speed limit in an area. **What do you dislike about Motive?** The system has too many false-positive events. It also disconnects when the driver walks away from the vehicle, and overall it isn’t very user-friendly. **What problems is Motive solving and how is that benefiting you?** The customer service is horrible. It takes forever to get any assistance, and when they finally reach out, they still aren’t able to help. **Official Response from Gary Smith:** > Hi Carlos, Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MOTIVE ### 14. Fleet App Location Delays and Overly Sensitive Driving Alerts **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** The video is clear when we watch instances that get flagged. **What do you dislike about Motive?** The fleet app takes forever to accurately show where vehicles are. The hard braking and turning are overly sensitive and weighted worse than not wearing a seatbelt. **What problems is Motive solving and how is that benefiting you?** We are getting our cameras moved from where they were originally installed since it was in the wrong spot. ### 15. Enhances Fleet Safety with Robust Features **Rating:** 4.0/5.0 stars **Reviewed by:** Jason B. **Reviewed Date:** February 11, 2026 **What do you like best about Motive?** I like Motive's quality video, as it allows us to see finer details of any event, which helps us achieve positive resolutions with our drivers. I also appreciate the responsive AI that provides a sense of accuracy in the reality of events. Moreover, I find the depth of information valuable because it offers many avenues to explore and investigate both individual events and the fleet as a whole. Additionally, setting up Motive was easy. **What do you dislike about Motive?** The driver info associated with each piece of equipment only gets updated once at creation, and updates on demand are needed. I wish I could run commands to update equipment and driver info more freely. **What problems is Motive solving and how is that benefiting you?** I use Motive to track specialized events for safety compliance. The quality video helps with event resolution, responsive AI ensures event accuracy, and detailed information allows deep investigation into events. **Official Response from Gary Smith:** > Thank you so much for your kind words Jason and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 16. Transportation Supervisor, Dispatch **Rating:** 4.5/5.0 stars **Reviewed by:** Djonson B. | 11-50 employees, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Motive?** Real-Time Visibility and Data,Driver Accountability and Safety,Reliable Support and Innovation **What do you dislike about Motive?** where AI incorrectly flags safe behavior as a violation **What problems is Motive solving and how is that benefiting you?** The transition addresses the need for better road safety and operational oversight. Motive uses AI-powered technology to detect unsafe driving behaviors, such as distracted driving, eye movement, and unauthorized cell phone use, which can lead to accidents. ### 17. Great UI, Custom Safety Thresholds, and Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** Customized safety thresholds to minimize false alerts. Great UI. Fast support **What do you dislike about Motive?** Hardware durability. Potential to loose connectivity if cables are damaged with 2 piece dashcam/gateway combo **What problems is Motive solving and how is that benefiting you?** AI alerts and customizable alert thresholds have significantly reduced false alerts and administrative time to monitor activity. Driver safety score and driver face match help us coach unsafe drivers faster ### 18. DIrector of Safety **Rating:** 5.0/5.0 stars **Reviewed by:** Dave S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Motive?** Great product! I piloted the AI dash cameras. My results superseded the 84% reduction in unsafe driving habits that Chris Dunker pitched. My company actually reduced by 94%. Unfortunately, my Chairman has passed on the AI dash cameras this year. We did move forward with the telematics and will re-pitch again next year. **What do you dislike about Motive?** How fast they are able to put things on the road map and get them into action. Great customer service as well. **What problems is Motive solving and how is that benefiting you?** We are currently transitioning from Transflo to Motive as a telematic solution. **Official Response from Gary Smith:** > Hi Dave, Thank you for your review. We’re glad to hear the AI Dashcam pilot delivered strong safety results for your team and that you moved forward with Motive as your telematics solution. We also appreciate your kind words about our roadmap and customer service. If you have further feedback or need assistance in the future, please reach out to us at support@gomotive.com, 24/7 Live Chat or call our Support Hotline at (855) 434-3564. Regards, Motive ### 19. Easy Admin Access for Reviewing Driver Logs and HOS Compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** Easy to access as an admin and to review drivers logs for HOS compliance **What do you dislike about Motive?** That the customer support often does not know what they are talking about and it ends up delayed performance and I end up more confused than before **What problems is Motive solving and how is that benefiting you?** Motive often assists in the replacing of ELD and most importantly the tracking of where units are, drivers logs , and location in real time. This allows me to see where a driver may go over there hours and the potential ramifications. Motive does the math so I do not have too. ### 20. All-in-One Fleet and Fuel Card Tracking Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** PBDN . | President, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Motive?** Having everything in one place to track my Fleet and my fuel cards. **What do you dislike about Motive?** There is a lot of info and the user interface could be more user friendly for my employees who are less technological advance. **What problems is Motive solving and how is that benefiting you?** I use it to track my fuel and to record videos for events. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 21. Effective Fleet Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew J. | Logistics Administrator **Reviewed Date:** February 16, 2026 **What do you like best about Motive?** I like the simple user interface of Motive, which helps me manage and track my fleet efficiently as a dispatcher for a recycling and environmental services company. It also facilitates communication of important information pertaining to the runs scheduled for drivers. **What do you dislike about Motive?** Motive could be more customizable and modular, which would help tailor the application to our company's needs. The website is very laggy and sometimes doesn't display the entire group. Autoscroll on Motive works terribly. I haven't seen any sign of AI being used or helpful. The API and MCP for Motive aren't fully developed yet, making it hard to integrate with Agentic AI. I'd like to use Motive with Claude CoWork, but the integration doesn't seem possible yet. **What problems is Motive solving and how is that benefiting you?** I use Motive to manage and track my fleet, and communicate important information for scheduled runs. **Official Response from Gary Smith:** > Thank you so much for your kind words, Andrew! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 22. Efficient Route Management, But AI Needs Work **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like that I can route a driver and it will show me the estimated time until each stop. This helps me time deliveries better and have a better idea of when my driver will be back to take the next delivery. **What do you dislike about Motive?** I find the AI feature problematic because it doesn't always recognize drivers and can't tell the difference between making a free right turn and running a stop sign. **What problems is Motive solving and how is that benefiting you?** I use Motive to track drivers and route deliveries, which solves my routing problems. It shows me estimated times until each stop, helping me time deliveries better and manage my driver's schedule more efficiently. **Official Response from Gary Smith:** > Thank you so much for your kind words, Morgan! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 23. Very User-Friendly for Admins of All Experience Levels **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** It is very user friendly, we have 4 admin users with varying levels of managing and navigating sites. **What do you dislike about Motive?** Since there seems to be multiple ways to get to the same screen it can be challenging to navigate at times. **What problems is Motive solving and how is that benefiting you?** it gives us full visibility of our fleet and give our mechanics insight on vehicle maintenance. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 24. Great tool for incident reduction! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad **Reviewed Date:** July 14, 2026 **What do you like best about Motive?** THe great thing about Motive is that it provides real-time alerts to the driver about the at-risk behavior that allows for immediate correction. **What do you dislike about Motive?** No dislikes yet with the system and it out performs our previous stystem hands down. All systems are a go! **What problems is Motive solving and how is that benefiting you?** Motive is helping us reduce incidents and providing our Operations team with a much better avenue for fleet management. ### 25. Simple Interface and Fast Navigation Make It a Winner **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel A. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Motive?** Speed of the interface is great. Pretty simple simple to navigate. **What do you dislike about Motive?** Coaching, safety scores, and performance should all be grouped under the same umbrella in one section. Right now, it’s easy to miss something if you don’t click into every separate section related to safety. **What problems is Motive solving and how is that benefiting you?** It helps me track issues in real time. Accidents, alerts, disconnections, and mechanical issues are all easy to spot and review. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 26. Motive ELD **Rating:** 5.0/5.0 stars **Reviewed by:** amanda P. | Dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Motive?** The increased safety and compliance with HOS regulations by automatically monitoring driving time, preventing driver fatigue, and ensuring accurate recordkeeping **What do you dislike about Motive?** The back hours are not as visible as they were before the update **What problems is Motive solving and how is that benefiting you?** HOS violations, We are able to use our dash cams to prove accidents that are not our fault. We are able to prove times to brokers to verify in/out at shippers and receivers. **Official Response from Gary Smith:** > Thank you so much for your kind words, Amanda! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564 ### 27. Accurate GPS Tracking, But Search Function Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon Y. | Commercial Collections Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Motive?** I really like the accuracy of the GPS and the time the stamp of when the truck was at a location. **What do you dislike about Motive?** When I know a driver is at a stop at 4:30 AM and I use the time window to select the date, time, and address, the system brings up nothing. For example, if a customer says their trash wasn't serviced, and I know when my drivers start their shifts, I can confirm that the driver was there. I enter the address and set the time window from 4:30 AM to 12 PM, since that's when I received the customer's call. However, I always have to start my search with the GPS set to the date and the time beginning at 12 AM. If I don't do this, the system won't show any results. Only after starting at 12 AM can I proceed with my search. **What problems is Motive solving and how is that benefiting you?** proof of service when a customer complains about the driver not being there. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 28. Great product, does everything!! **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick S. | Director of Safety and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Motive?** Motive truly is a one-stop location for so many things! It combines accurate GPS for every truck in my fleet, real time views of my drivers Hours of Service and their logs, along with camera functions, but current and historical video. It can also track fuel use, fuel card activity, and maintenance of my fleet as well. The number of features in fabulous. It is also easy to use, and requires mininmal treaining. I use Motive all day, every day, and i love it. **What do you dislike about Motive?** My ONLY complaint has been getting customer service to respond to issues quickly enough. But they are working on this issue right now. **What problems is Motive solving and how is that benefiting you?** Motive is solving these problems: 1. Where are my trucks 2. What driver is in each truck? 3. How are my drivers doing as far as Hours of Service is concerned- Who has hours remaining, today, tomorrow, this week? 4. Are my drivers getting goos fuel mileage, by using fuel wisely? 5. Are my drivers using their fuel cards correctly- Any irregularities seen? 6. Are my trucks being maintained properly- who is due for a PM Service? Knowing the aswers to these questions - and more- is how I benefit from using Motive. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 29. Motive Makes Everything Easy, and the AI Assistant Helps Me Find What I Need **Rating:** 4.5/5.0 stars **Reviewed by:** Jess H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Motive?** Motive makes things easy and the ai assistant helps me find what I need. **What do you dislike about Motive?** When a case number is assigned the wait time for when a result happens or the reach out about the case is long. **What problems is Motive solving and how is that benefiting you?** Solving hours of service issues amd ensuring drivers are staying safe. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 30. Ops Manager and Team of Drivers **Rating:** 4.5/5.0 stars **Reviewed by:** Trenton C. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Motive?** Motive is very helpful in tracking a lot of different behaviors that could influence driving. The website is user-friendly, featuring a simple and intuitive interface. I like how you can track your team's overall progress through a safety score. I do like that the hardware will be vocal and give the driver real-time feedback. **What do you dislike about Motive?** I don't like how I'm unable to filter from top to bottom by clicking "Safety Score" on the table when viewing individual driver scores on the website (Safety tab>Show More Button in Performance Leaderboard section>View All Drivers. User Story: As an operations manager, I want to click the Safety Score column header when viewing individual driver scores on the website so that I can sort the list from highest to lowest or vice versa. This enables me to quickly identify top performers and drivers who may require coaching. **What problems is Motive solving and how is that benefiting you?** Motive solves a few problems: 1. Reduce liability in a car crash 2. Monitor productivity (catching time theft) 3. Improving driving habits (decreasing the chances of cost to the business due to crashes) 4. Helping technicians get home safely 5. Tracking company assets (making it easier to track switch-outs) 6. Make it easier to track which employee has what vehicle if a switch-out wasn't entered in correctly. **Official Response from Gary Smith:** > Hi, thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Motive ### 31. Excellent AI Tracking & Alerts, but Purchasing Bundles Could Be Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Billy M. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** We really enjoy the AI camera tracking and quick alerts that allow us to know if issues arise both for our drivers as well as their driving practices. By getting the alerts we are able to respond to issues quickly and effectively. We use the software daily and have found it to be extremely helpful in our day to day operations. It's easy both to use and implement in to our routines current programs and the alerts come direct to email and we can be notified in seconds. It's also great to see they are constantly improving the system for better use. **What do you dislike about Motive?** Some of the issues we have had is with the customer support. As a business user, the shop can be a great quick way to purchase the equipment you need, however somethings that you should be able to purchase you can't without talking to your support agent. I believe it is a way to get you to upgrade services, and its understandable for a business to do. However it would be much easier if I can order camera and gateway as a unit the same way I can order the pieces separate. We have also had issues with their teams not communicating and looking for the same info multiple times. **What problems is Motive solving and how is that benefiting you?** It allows us to coach our drivers on safe driving habits without being directly in the cab. It also help in our liability if issues are to arise. Having the camera feed out the front as well as at the driver we can see exactly what the driver is doing at the time of an incident as well as what other drivers are doing. It also helps us see conditions at the time of incidents. One other factor we like recently is the analytics allowing us to get more out of the data the cameras pull. We also like the safety score for each driver which allows us to gamify the drivers safe driving. **Official Response from Gary Smith:** > Hi, thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Motive ### 32. Consolidated Fleet Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kele o. | Mechanic, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Motive?** I appreciate how Motive centralizes everything, making it easier to keep track of our trucks, trailers, and other equipment without needing multiple programs. The comfortability of the program, along with its ability to provide learning opportunities through clickable information tickets, makes it particularly user-friendly. I also find the dashboard's accuracy beneficial in maintaining the collective miles and checking for any problems with the trucks. As Motive does everything we need it to do, it became unnecessary for us to use additional software alongside it, which simplifies our operations significantly. This integration into one system enhances productivity by allowing us to manage our fleet seamlessly. **What do you dislike about Motive?** I find the tracking feature in Motive to be insufficiently accurate. It often lacks real-time tracking capabilities which are crucial when I need to determine if a truck is moving, stopped, or at the yard. This lack of precision necessitates physically checking, which can be inconvenient. Furthermore, the system should ideally be satellite-controlled to enhance its accuracy and reliability. Additionally, there is a learning curve with Motive, as I'm still figuring out how to use all its features effectively. This can be somewhat daunting, though manageable over time. **What problems is Motive solving and how is that benefiting you?** I use Motive to consolidate our fleet management, streamlining operations by reducing the need for multiple programs, which enhances efficiency in tracking trucks, trailers, and equipment. **Official Response from Gary Smith:** > Hi, thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Motive ### 33. MOTIVE The good the bad **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan W H. | Warehouse Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Motive?** I can get a quantifiable review on what our drivers are doing and how safely they are driving at any time. My Drivers can review real time events reflecting their performance. The Motive system also has prevented (very possibly) a lawsuit. Our Driver was accused of cutting a driver off about a year ago. the other driver said our Driver ran them off the road and nearly caused her to get into a car wreck. Oddly enough, when we mentioned that our trucks have cameras; she was no longer interested in pursuing the matter. **What do you dislike about Motive?** too many spastic emails...HIGH ALERT!!!!!!!!!!!!!!!! CLOSE FOLLOWING!!!!!!!!!!!!!! The Sky is falling!!!! The driver needs to prevent other drivers on the road from cutting them off. Cut-offs are dangerous. My emails are without context; my boss sees them...then she comes to see me....I have to tell her, oftentimes...that if you watch the video, you will see the driver was cut-off by another driver. This is what started the close following alert in the first place. **What problems is Motive solving and how is that benefiting you?** I can give a clearer review on the drivers performance. I also can at any point see where my Drivers are so we can assign them accordingly. MOTIVE is also a fantastic way to see where the drivers are at any point; so there are no ambiguities as to what they are doing at any point. **Official Response from Gary Smith:** > Hi, thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Motive ### 34. Easy Location History, But Card Transaction Reporting Needs More Accuracy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** The ability to see location history easily. **What do you dislike about Motive?** The cards and transacation reporting doesnt seem to always provide an accurate representation of details. Sometimes the card will show the wrong fuel type was purchased even though it was correct. **What problems is Motive solving and how is that benefiting you?** I track vehicle spending through the various reports linked to each truck and its corresponding card. ### 35. Very Easy to Learn and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Mitchell N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Motive?** Very easy to learn and user friendly. The platform has a lot of available information. Once the user knows where to find it, its great. **What do you dislike about Motive?** The customer service is difficult to understand at times. **What problems is Motive solving and how is that benefiting you?** Motive provides video footage for collision investigation and driver behavior coaching and modification while the asset tracking has assisted in the recovery of several stolen trailer. The GPS tracking or "breadcrumb trail" allows us to confirm the arrival times for our customers as well as the hours-of-service utilization of our drivers. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 36. Helpful and Less Intrusive, But Notifications Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Randall F. | Petroleum Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Motive?** It isn't as sensitive or as intrusive as I thought it would be. I can plug in my phone and not get yelled out which is nice and it's nice to have something that shows I am being a good driver. **What do you dislike about Motive?** Sometimes there is certain events that I can't change and it still says something to me. I yawn every morning and it'll tell me I'm drowsy and to pull over or if I am driving and make a turn it'll say I braked too hard which can be kind of annoying. Also, it doesn't notify me when I have driving things to review, my push notifications are on and it would be nice if it actually told me when I have something to review vs having a supervisor email me and tell me to review my driving stuff. **What problems is Motive solving and how is that benefiting you?** It solves me being on my phone. I didn't get on my phone a lot before but now it makes me use talk to text and not do other stuff that takes my attention away from the road. It helps keep me safe **Official Response from Gary Smith:** > Thank you for taking the time to share your feedback with us. We’re glad to hear that Motive has been helping you with your work. Your feedback is incredibly valuable to us, and we’re always working to make our features more accurate and easier for our customers to use. We’ll continue doing our best to improve this experience. Thank you again for being a Motive customer and for helping us improve with your input. If you have any further feedback or need support, please feel free to reach out to us at support@gomotive.com, via Live Chat, or by calling our Support Hotline at (855) 434-3564. Thank you again for your review and for choosing Motive. ### 37. Great Structure, Great Content, and Networking at Its Finest **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Motive?** The data that is delivered is second to none. Real time data that makes significant impacts to the safety of our fleets drivers and collectively makes the roadways safer for all. **What do you dislike about Motive?** There's not much to not like. If there were any dislikes, it seems that the new upgrades and integrations with AI will solve those. **What problems is Motive solving and how is that benefiting you?** Incredible data that allows immediate coaching and driver improvements. Between the data and immediate video access to an event has been a game changer in litigation and driver improvements. **Official Response from Gary Smith:** > Hi Timothy, Thank you for sharing your experience with Motive. We're glad to hear the real-time data, immediate video access, and coaching tools have made such a strong impact on driver safety, fleet performance, and litigation support. It’s also great to know our ongoing upgrades and AI integrations are moving in the right direction. Regards, Motive ### 38. I have no encounter issues at all. Simple and straight forward. **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime M. **Reviewed Date:** July 15, 2026 **What do you like best about Motive?** The integration we have in our app with motive. **What do you dislike about Motive?** On my role and for the tasks I can't say a lot. It's really helpfull for tracking my drivers, checking distances and understand when the drivers are late. **What problems is Motive solving and how is that benefiting you?** Tracking drivers in real time and as I mentioned before, we have the option add motive to our system and expedite the reviews. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 39. Reliable for Fleet Management with Minor Tracking Glitches **Rating:** 3.5/5.0 stars **Reviewed by:** Jason M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** I like Motive's reliability and find the service interval tracking feature particularly useful for keeping track of when inspections and services are due. It's pretty easy to use, even though setting it up was time-consuming. Overall, I appreciate how it helps with keeping up on services and tracking the vehicles in my fleet. **What do you dislike about Motive?** Sometimes there are glitches, specifically glitches in miles on the trucks. Also, the initial setup is pretty easy but just time-consuming. **What problems is Motive solving and how is that benefiting you?** I use Motive for keeping up on services and tracking vehicles. It's reliable for service interval tracking, helping me keep track of when inspections and services are due. **Official Response from Gary Smith:** > Thank you so much for your kind words Jason and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 40. Indispensable Vehicle Tracking with Real-Time Monitoring and Footage Access **Rating:** 5.0/5.0 stars **Reviewed by:** Lacey B. | Data Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Motive?** Motive has proven to be highly valuable for our company, primarily due to its straightforward and efficient vehicle tracking capabilities. We depend on this tool multiple times a day, and it has become an indispensable part of our daily operations. It enables us to easily review the route history of our vehicles and monitor their real-time locations on the map. On top of that, the ability to access vehicle footage adds another useful layer to the service. **What do you dislike about Motive?** We have found it difficult to pinpoint the exact time a vehicle was at a certain location, and locating the precise spot on the map is also a challenge. When we try to view the history for a specific place, the program zooms out to show the whole route, which makes it harder to focus on just one location. **What problems is Motive solving and how is that benefiting you?** Motive provides timely updates on any issues that might occur throughout a driver's day, such as traffic accidents, service confirmations or missed appointments, and road safety concerns. With this tool, we are able to closely monitor our fleet and enhance business operations. **Official Response from Gary Smith:** > "Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE" ### 41. A Dispatchers POV **Rating:** 4.5/5.0 stars **Reviewed by:** chris f. | Oil Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Motive?** Its easy to use. Things are where you would expect them to be. Very little training was needed before use. My drivers rarely come to me with question on the functionality of motive. **What do you dislike about Motive?** As any mobile app that rely on Bluetooth and cell service its not perfect. Drivers will occasionally report they can not get the device to pair to there assigned truck that day, when it worked fine the day before and works fine the next day. **What problems is Motive solving and how is that benefiting you?** The implementation of the truck cameras has really come in handy. Drivers fought the cameras at first and some still do but it really has helped them more then hurt them. We have been in multiple accidents since installing them and more than once it has proven that we were in the right and the other driver was at fault. Before the cameras we would have just been at fault, because when its their word against ours and they're driving a 3k lb Honda civic and we're driving an 80,000 lb Peterbilt they generally win the at fault argument. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 42. Hands Down Best ELD/Camera Trucking Software **Rating:** 5.0/5.0 stars **Reviewed by:** TYLER L. | Fleet Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Motive?** Motive is simply a one stop shop for trucking software and equipment. Being able to track our trucks is just the start of what we can do with this software. We have been using Motive for about a year and still have not fully realized just how much information is offered. You can track fuel mileage across your whole fleet. Pick out which trucks are performing better than others. The forward facing camera has also qualified us for a lower insurance premium. They also have helped us dispute traffic incidents or accidents bc we have everything on camera. It gives drivers confidence that they will not be wrongfully accused of something they didnt do. The ELD for our semi trucks has been so much easier than ELDs of the past. It has cut down many hours for those in the office and also provides peace of mind knowing our drivers logs are correct and legal. Pricing is also among some of the best in the industry for what is provided. Customer Service has also been top of the line. **What do you dislike about Motive?** So far I havent had any issues that were not taken care of right away. Most things just take time to figure out and once you are familiar it is a breeze. **What problems is Motive solving and how is that benefiting you?** Keeping driver logs legal and providing drivers with an easy to use interface to do their daily driving legally. Also almost our whole fleet is upfitted with the forward facing cameras. Our mechanic is also able to see what Engine codes are showing up when a truck breaks down so he has an idea of what he will need before he ever pulls up to the broke down truck **Official Response from Gary Smith:** > Thank you so much for your kind words, Tyler! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. ### 43. Motive Streamlines Driver Management, But Needs Linked Documents for Perfect Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Monica L. | Driver Care and Safety Coordinator for Driveaway Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Motive?** The ability to log, message, and upload supporting documents all in one place is highly effective. In my position as a Driver Care and Safety Coordinator, the feature that allows me to send Broadcasts to drivers—so I can share information without drivers seeing each other's responses—has proven to be extremely valuable. I also appreciate the detailed information I can access about drivers' logs and locations, thanks to the various filtering options and the compliance data provided within the app. **What do you dislike about Motive?** There are very few drawbacks to using the Motive app and website. The main issue I’ve encountered is that I need to open two separate windows in order to view logs and supporting documents at the same time. It would be helpful if there were a way to link supporting documents directly to the daily log they correspond to. **What problems is Motive solving and how is that benefiting you?** Motive enables me to review the daily logs of the drivers I support, making it easier to oversee their activities. It also provides a quick overview of both their current and most recent locations, which is very helpful for keeping track of the drivers under my care. **Official Response from Gary Smith:** > Hi Monica, thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Motive ### 44. Real-Time Tracking with User-Friendly Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Noah B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Motive?** I like how accurate the locations are and how fast it updates. I also appreciate how it tells how long one of our vehicles has been at a certain location. It's helpful that I can tell exactly where the driver is at any moment, which is crucial if we are in a rush. Additionally, the initial setup of Motive was very simple. **What do you dislike about Motive?** I have not found anything I dislike about motive **What problems is Motive solving and how is that benefiting you?** Motive helps figure out ETAs and driver locations, check speeds, and provides accurate, fast updates so I know exactly where drivers are and how long they've been at a location. **Official Response from Gary Smith:** > Thank you so much for your kind words Noah and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 45. Flexible Layout Control and Easy Bring-Your-Own-Device Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** I like being able to control the layout for my driers and I like the flexibility of bringing our own devices. **What do you dislike about Motive?** We haven't encountered any so far, its only been a few months but the drivers seem to like it so far. **What problems is Motive solving and how is that benefiting you?** It's a much more cost effective way to be ELD compliant. ### 46. Good software to manage fleet and drivers. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Motive?** The ease of setup is the best feature. Its quick and the hardware is very sturdy. **What do you dislike about Motive?** There is a slight delay with tracking, usually having to refresh the page to get an updated location and data. **What problems is Motive solving and how is that benefiting you?** The clear picture is providing better images and information compared to the previous software our organization used. ### 47. Motive - ating drivers to succeed! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabe O. | EH&S Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Motive?** The ease of use for drivers was our company's number 1 priority. Our drivers can easily navigate through the system with the app on their tablets. Our drivers come from a wide range of electronics experience, even the least experienced quickly move around in the app, and I seldomly have to assist them. **What do you dislike about Motive?** The YouTube channel is nice, but I wis the app had a built-in chat assistant that would allow them to click on a FAQ and then a link directly to a video on the YouTube page or talk with customer support. **Recommendations to others considering Motive:** If you are looking for an easy-to-operate system, great reporting tools, and something that anyone can install in your trucks, Keep Truckin is the one for you. **What problems is Motive solving and how is that benefiting you?** Motive has made scoring drivers a lot more efficient. With the reports and new safety report function, I can review safety incidents and get in front of unsafe behaviors before anything serious occurs. **Official Response from Gary Smith:** > Hi Gabe, Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Motive ### 48. Easy Install, User-Friendly, But Needs Profile Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** X L. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Motive?** I appreciate how easy the physical installation of Motive devices is, which simplifies the setup process for us. The interface of Motive is remarkably user-friendly and clear, making it easy not just for my own use but also facilitates training for other staff. I find the accurate data provided by the devices and the onboard AI system highly valuable for our fleet tracking and safety compliance operations. This accuracy ensures that we always know the location of our vehicles and assets, while also monitoring driver compliance with road safety regulations. The vast capabilities and features available in Motive, which we haven't even fully explored yet, are promising and allow for potential growth in use when needed. Overall, the ease of use and straightforwardness of Motive make it a beneficial tool for our operations. **What do you dislike about Motive?** I find the driver and user tab in Motive to be poorly designed and lacking in functionality. It is unnecessarily complex because it requires multiple accounts for the same person, depending on their role, forcing them to use different email addresses for usernames. This is inefficient and impractical, as there should be a single profile for each person with the ability to designate their role, such as fleet user, driver, or general manager. **What problems is Motive solving and how is that benefiting you?** I use Motive for fleet tracking, improving compliance, and ensuring driver safety. It helps monitor vehicle locations, track hours of service, and ensure safe driving practices with accurate data and AI capabilities. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 49. Empowers Smart Decisions with Actionable Insights and Simplicity **Rating:** 4.0/5.0 stars **Reviewed by:** Mark D. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** Simple — it delivers results. No excuses, no wasted motion. The platform gives me control, visibility, and data I can actually use to make smarter decisions, faster. It doesn’t just tell me what’s happening — it tells me what to do about it. And in this game, that edge is everything. **What do you dislike about Motive?** The system can feel clunky when you need it to move fast, and support doesn’t always keep pace with the urgency of real-world operations. **What problems is Motive solving and how is that benefiting you?** Motive helps us cut through the noise and see what’s really happening on the road and in the yard. It gives us visibility into driver behavior, fuel efficiency, maintenance, and compliance — the things that quietly drain profit if you’re not paying attention. It turns data into strategy, helping us run tighter routes, reduce idle time, prevent breakdowns before they happen, and keep our operations compliant without slowing down the business. In short, it turns chaos into control...and control wins games. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 50. Motive Inovation in trucking **Rating:** 5.0/5.0 stars **Reviewed by:** Ivy K. | Safety Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Motive?** I have been using Motive for a while and as a Safety manager in trucking it made my job easier. Motive has faetures for a better safety managemant and it's very useful if you want to improve your company Safety score. It shows details as disconnects, violations and it has many coaching events. **What do you dislike about Motive?** I find only two negative things on Motive. First, on the Settings (grey) dashboard, when selecting the "Drivers" section, it doesn’t allow you to select drivers by name. Instead, they appear mixed up, which makes it a bit difficult to organize and manage them quickly. This could use some improvement for better efficiency. Second, I find that Motive doesn’t offer training courses for drivers. While there are some great resources available for fleet managers, as a Safety Manager, it’s challenging for me to explain my perspective on the driver app to the drivers without more targeted training options. It would be great if Motive could consider adding some driver-specific courses within the app to help improve understanding and compliance. **What problems is Motive solving and how is that benefiting you?** I am dealing daily with driver issues related to Safety and Complience, so when I have a problem with violations or disconnects, Motive is always there to help me out. **Official Response from Gary Smith:** > Thank you so much for your kind words, Ivy! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ## Motive Discussions - [What is Motive (Formerly KeepTruckin) used for?](https://www.g2.com/discussions/what-is-motive-formerly-keeptruckin-used-for) - 2 comments, 1 upvote - [Do you like being deceived and lied to?](https://www.g2.com/discussions/do-you-like-being-deceived-and-lied-to) - 2 comments, 1 upvote - [h](https://www.g2.com/discussions/motive-formerly-keeptruckin-h) - 1 comment, 1 upvote - [When do you expect to have the Canadian Rules and Regulations out and running?](https://www.g2.com/discussions/when-do-you-expect-to-have-the-canadian-rules-and-regulations-out-and-running) - 2 comments, 1 upvote - [2021 Freightliner installation](https://www.g2.com/discussions/42936-2021-freightliner-installation) - 1 comment, 1 upvote - [View Motive pricing details and edition comparison](https://www.g2.com/products/motive-technologies/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+11%3A49%3A08+-0500&secure%5Bsession_id%5D=9d03baed-a0b5-4f1b-bb66-179f321dca00&secure%5Btoken%5D=2694c8a746fea9992c14703f7e954d6ed88a2ecd107da6241bb202b4fdcbe14b&format=llm_user) ## Motive Integrations - [Alvys](https://www.g2.com/products/alvys/reviews) - [Axon Trucking Software](https://www.g2.com/products/axon-trucking-software/reviews) - [B2W Maintain](https://www.g2.com/products/b2w-maintain/reviews) - [CloudTrucks](https://www.g2.com/products/cloudtrucks/reviews) - [Coast](https://www.g2.com/products/coast-2025-05-06/reviews) - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - [Fleetio](https://www.g2.com/products/fleetio/reviews) - [Fleetworthy](https://www.g2.com/products/fleetworthy/reviews) - [Fleetworthy Weigh Station Bypass](https://www.g2.com/products/fleetworthy-weigh-station-bypass/reviews) - [FourKites](https://www.g2.com/products/fourkites/reviews) - [Fullbay](https://www.g2.com/products/fullbay/reviews) - [Goods Transport System (GTS)](https://www.g2.com/products/goods-transport-system-gts/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Google Sheets for Confluence - Workspace Connector](https://www.g2.com/products/google-sheets-for-confluence-workspace-connector/reviews) - [HCSS](https://www.g2.com/products/hcss/reviews) - [HIghways.io](https://www.g2.com/products/highways-io/reviews) - [LoadMaster](https://www.g2.com/products/loadmaster/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MobiWork](https://www.g2.com/products/mobiwork/reviews) - [Netradyne](https://www.g2.com/products/netradyne/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [ORBCOMM](https://www.g2.com/products/orbcomm/reviews) - [OrgWiki](https://www.g2.com/products/orgwiki/reviews) - [Penske](https://www.g2.com/products/penske/reviews) - [Platform Science Connected Vehicle Platform](https://www.g2.com/products/platform-science-connected-vehicle-platform/reviews) - [PortPro](https://www.g2.com/products/portpro/reviews) - [PrePass](https://www.g2.com/products/prepass/reviews) - [project44](https://www.g2.com/products/project44/reviews) - [Prophesy Dispatch, a Körber product](https://www.g2.com/products/prophesy-dispatch-a-korber-product/reviews) - [Quintiq Logistics Planning](https://www.g2.com/products/quintiq-logistics-planning/reviews) - [Relay Network](https://www.g2.com/products/relay-network/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SOTI MobiControl](https://www.g2.com/products/soti-mobicontrol/reviews) - [Tenstreet for Carriers](https://www.g2.com/products/tenstreet-for-carriers/reviews) - [TORO](https://www.g2.com/products/toro/reviews) - [Toro TMS](https://www.g2.com/products/toro-tms/reviews) - [Transflo](https://www.g2.com/products/transflo/reviews) - [Trimble Connect](https://www.g2.com/products/trimble-connect/reviews) - [Trimble TMS](https://www.g2.com/products/trimble-tms/reviews) - [Trimble TMT Fleet Maintenance (Formerly TMW Systems)](https://www.g2.com/products/trimble-tmt-fleet-maintenance-formerly-tmw-systems/reviews) - [Trinium-TMS](https://www.g2.com/products/trinium-tms/reviews) - [Trucker Tools](https://www.g2.com/products/trucker-tools/reviews) - [Truckpedia TMS](https://www.g2.com/products/truckpedia-tms/reviews) - [Vektor TMS](https://www.g2.com/products/vektor-tms/reviews) - [WEX Fuel Cards & Fleet](https://www.g2.com/products/wex-fuel-cards-fleet/reviews) - [Whip Around](https://www.g2.com/products/whip-around-whip-around/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Motive Features **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Records Management** - Dispatch records - Truck maintenance records - Driver pay records - Mileage reports - IFTA reports - Fuel management reports - Driver analytics **Reporting** - Expense reporting - Fuel reports - Vehicle reporting - Service costs **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Inventory - Geofencing **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Accounting** - Invoicing - Payroll - Accounts Receivable/Accounts Payable **Task Alerts** - Maintenance alerts - Mileage reminders - Notifications **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **Order Management** - Order processing **Planning** - Calendar - Maintenance priority - Scheduling **Analytics** - Vehicle Performance - Driver Performance - Cost **Agentic AI - Asset Tracking** - Natural Language Interaction **Analytics** - Vehicle Performance - Driver Performance - Costs **Routing and Dispatch** - Truck routing **Work Orders** - Approval and Rejection - Automatic service records - Shop communication - Inspection **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Trucking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI - Fleet Management** - Text Summarization ## Top Motive Alternatives - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (4,875 reviews) - [Lytx](https://www.g2.com/products/lytx/reviews) - 4.3/5.0 (185 reviews) - [Geotab](https://www.g2.com/products/geotab/reviews) - 4.5/5.0 (199 reviews)