--- title: Motive Reviews meta_title: 'Motive Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3158 reviews by the users' company size, role or industry to find out how Motive works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 3158 scale: '5' date_modified: '2026-07-19' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Motive Reviews **Vendor:** Motive **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 3,158 ## About Motive Motive is a comprehensive fleet management solution designed to assist organizations in optimizing their vehicle operations through advanced telematics, dual-facing cameras, driver behavior analytics, vehicle health monitoring, and compliance management. This integrated platform provides a holistic approach to managing fleet safety, efficiency, and cost-effectiveness, making it a vital tool for businesses that rely on transportation. Targeting a diverse audience that includes Fortune 500 companies and large enterprise fleets, Motive caters to various industries such as logistics, field services, oil and gas, construction, and energy. Its user-friendly interface and robust features make it suitable for fleet managers, safety managers, and operations teams who seek to enhance their fleet's performance and safety. The platform's capabilities are particularly beneficial for organizations aiming to improve driver safety, reduce operational risks, and maintain regulatory compliance. One of the standout features of Motive is its AI Dashcams, which are designed to detect over 15 unsafe driving behaviors, including cell phone usage and forward collision risks. This real-time monitoring allows for immediate coaching, helping drivers improve their safety scores and fostering a culture of accountability. Additionally, the platform offers vehicle health monitoring through robust diagnostics and automated preventative maintenance alerts, ensuring that fleets remain operational and minimizing downtime. Motive’s ELDs are FMCSA-registered electronic logging devices that connect to a vehicle’s engine to automatically track drivers’ hours of service and driving time, helping fleets stay compliant and improve safety. Motive's integration of various fleet management functions into a single platform distinguishes it from competitors in the market. By addressing multiple operational challenges simultaneously, it simplifies management processes and enhances collaboration among safety, operations, and finance teams. This interconnected approach not only improves efficiency but also empowers organizations to adapt to the ever-changing demands of their industries. Ultimately, Motive provides a valuable solution that enhances fleet performance, promotes safety, and drives cost savings, making it an essential tool for any organization looking to optimize its fleet operations. ## Motive Pros & Cons **What users like:** - Users find Motive incredibly **easy to use** , enhancing efficiency in fleet management and driver performance tracking. (1160 reviews) - Users appreciate the **top-tier customer support** of Motive, consistently resolving issues quickly and effectively. (511 reviews) - Users value the **real-time tracking** features of Motive, enhancing fleet management and operational efficiency significantly. (447 reviews) - Users value the **real-time location tracking** of Motive, enhancing coordination and efficiency in daily operations. (408 reviews) - Users highlight the **enhanced safety features** of Motive, appreciating the effective driving logs and AI cameras. (408 reviews) - Users appreciate the **user-friendly interface** and comprehensive features of Motive, enhancing fleet management and performance tracking. (343 reviews) - Driver Monitoring (336 reviews) - Monitoring (256 reviews) - Helpful (253 reviews) - Installation Ease (220 reviews) **What users dislike:** - Users experience **technical issues** with device pairing and incorrect status updates, impacting usability and driver frustration. (281 reviews) - Users are frustrated with the **poor customer support** , wasting time on repetitive troubleshooting steps already completed. (236 reviews) - Users express frustration over **missing features** like roadside assistance and limited service management options. (194 reviews) - Users experience **inaccuracy** in alerts and data, leading to confusion and frustration with driving behavior tracking. (156 reviews) - Users often face **slow performance** , with delays in video processing and lagging features impacting their experience on Motive. (141 reviews) - Users experience **connectivity issues** with Motive, facing lags and disconnections that complicate communication and usability. (132 reviews) - Driver Issues (120 reviews) - Inaccurate Tracking (115 reviews) - Data Inaccuracy (100 reviews) - Update Issues (98 reviews) ## Motive Reviews ### 1. GPS/ELD **Rating:** 5.0/5.0 stars **Reviewed by:** MariaFernanda D. | safety assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Motive?** Motive helps us keep our fleet on track,and AI and safety features help our company to take care in what we need to focus. **What do you dislike about Motive?** Sometimes the GPS is not accurate. or dash cam events don't record. **What problems is Motive solving and how is that benefiting you?** Motive always tries to fix the issues that we encounter; they sent our issue to the Department that handles each concern. Motive follows up right away, by calling to notify that the issue has been resolved or by email with the case number. **Official Response from Gary Smith:** > Thank you so much for your kind words MariaFernanda! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 2. Motive Makes Asset Tracking Straightforward and Stress-Free **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff B. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** Motive is a great option if you’re looking for a straightforward way to track your assets. **What do you dislike about Motive?** If I had to come up with 1 thing I disliked about Motive, it would be the Mobile application; it is almost too simplified. It would be nice to have more options. **What problems is Motive solving and how is that benefiting you?** In my industry, tracking assets for customers is paramount; everything runs on a clock, and being able to inform customers with a more detailed time frame makes life a lot better **Official Response from Gary Smith:** > Thank you so much for your kind words Jeff and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 3. Excellent Fleet app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** July 13, 2026 **What do you like best about Motive?** tracking units and being able to manage safety issues, real time videos **What do you dislike about Motive?** no far i have been using motive for 2 months and i have not been getting any issues **What problems is Motive solving and how is that benefiting you?** it picks up dangerous driving, send clip of it so i can be able to speak to the driver to correct their action before anything serious happens, i can see locations of all units so i can know who is closer to assist other units ### 4. Real-Time Tracking Makes All the Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin D. | Safety Coordinator/Asset Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** real time tracking and Geo fencing with alerts **What do you dislike about Motive?** Cant really think of any downsides but we use this in pickups and I think is may be geared a little more towards semi's the hard breaking is a little sensitive but I can review and dismiss the alert **What problems is Motive solving and how is that benefiting you?** Being able to see the location of our trucks whenever I need makes it easy for me to stop by jobsites while I’m out, simply by checking the trucks on my app. **Official Response from Gary Smith:** > "Thank you so much for your kind words, We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon!" Motive ### 5. User-Friendly, Customizable Fleet Management with Stellar Safety Features **Rating:** 4.5/5.0 stars **Reviewed by:** Tim A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Motive?** I like how easy the dashboard is to use and how much vehicle data it gives you. I like how much customization there is. There wasn't a big learning curve when switching over to Motive which made it more appealing. I like how I can adjust the safety settings to accommodate how I want my drivers' scores to be affected. It was very easy to set up, aside from some bugs that required manual entry. **What do you dislike about Motive?** The customer service hasn't always been great. Also, there were some bugs in the import software that required me to enter info manually. **What problems is Motive solving and how is that benefiting you?** I use Motive to keep track of all my vehicles and monitor driver safety, creating driver accountability. **Official Response from Gary Smith:** > Thank you so much for your kind words Tim and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 6. Comprehensive Fleet Monitoring Despite Setup Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Matt J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Motive?** I like that with Motive, we can immediately understand what was going on in the driver's cabin and outside of the vehicle when an incident happens. It relies less on 'he said, she said' and instead provides the cold hard facts. **What do you dislike about Motive?** The installation process was a bit hard to get reliably uniform across the whole fleet. It was a little confusing setting up the hardware with the various different types of vehicles we have. **What problems is Motive solving and how is that benefiting you?** I use Motive to track technicians' travels, preventing distracted driving accidents. It helps understand incidents with facts, reducing disputes and ensuring safe vehicle usage. **Official Response from Gary Smith:** > Hi Matt, Thank you for sharing your experience with Motive. We're glad to hear Motive is helping you understand incidents with clear facts, support safer vehicle usage, and reduce disputes across your fleet. We also appreciate your feedback on the installation experience across different vehicle types. This feedback has been shared with the relevant team for improvements. Regards, Motive ### 7. Best-in-Class ELD Dashboard That Makes Everything Easy to Find!! **Rating:** 5.0/5.0 stars **Reviewed by:** Bert P. | Logistics manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** I really enjoy the dashboard. It’s a one-stop shop for all my ELD needs and wants, and it makes everything easy to find in one place. **What do you dislike about Motive?** Honestly, there isn’t really anything to dislike. It’s by far the best ELD platform on the market. **What problems is Motive solving and how is that benefiting you?** We use Motive for our fleet and drivers, and it helps us keep track of HOS, safety events, infraction reporting, and routes. It also provides real-time updates and clear visuals through the AI-powered camera system. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Bert! Thank you so much for taking the time to share this review on G2. We’re thrilled to hear that you really enjoy the dashboard and see it as a one‑stop shop for all your ELD needs, making everything easy to find in one place. That kind of simplicity and centralization is exactly what we aim to deliver. We’re especially grateful for your comment that Motive is “by far the best ELD platform on the market.” Feedback like this means a lot to our entire team. It’s great to know you’re using Motive across your fleet to track HOS, safety events, infractions, and routes, and that the platform’s real‑time updates and clear AI‑powered camera visuals are helping you stay on top of operations and safety. That combination of compliance, visibility, and safety impact is exactly what we’re building for. Thank you again for being a Motive customer and for sharing such positive feedback. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 8. User-Friendly and Effective for Asset Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Raul D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like how user friendly Motive is. The fact that coaching is built in is another great aspect. I can see if it's the user's first offense or if it's a continued issue. The setup was pretty easy for me, even though I had never used any vehicle tracking app before using Motive. I also appreciate how it helps us track assets, speed, and provides effective coaching. **What do you dislike about Motive?** I guess for me would be for the AI to recognize if it wasn't the drivers fault. **What problems is Motive solving and how is that benefiting you?** I use Motive for monitoring drivers and tracking fuel usage. It helps us track assets, monitor aggressive driving, and offer built-in coaching. It's user-friendly, simplifying my ability to discover and implement features. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 9. Motive, a support partner in Fleet management. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Motive?** Driver behavior monitoring from a safety perspective is terrific. The cameras are sharp and the system metrics are flexible and meaningful. The customer service is timely and helpful. **What do you dislike about Motive?** There are problems with false alerts in the system and Motive has not been able to resolve it. This has been an ongoing problem since the beginning. There doesnt seem to be a fix for it or a sense of urgency in getting it resolved. **What problems is Motive solving and how is that benefiting you?** Monitoring driver behaviors. Instilling in our drivers that safe driving is important with live examples of areas for improvement. Drivers are accepting and even embracing the call-outs and monitoring their own safety scores for alert impact to their scores. **Official Response from Gary Smith:** > Thank you so much for your kind words, We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 10. Easy to Use! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety **Reviewed Date:** July 14, 2026 **What do you like best about Motive?** Motive is easy to use and navigate, and there is a wealth of information at your fingertips. We can easily check on our technicians' locations, ETAs, vehicle status, and more! **What do you dislike about Motive?** I dislike the number of emails they send out regarding products and functionality. **What problems is Motive solving and how is that benefiting you?** We have to schedule and dispatch technicians all over our corner of the state. Being able to check locations in real time helps me to keep our customers better informed. ### 11. Reliable Monitoring but Playback Limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Barry D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Motive?** I like the ease of installation with Motive. It's very simple, unlike my previous experience where I needed someone to do it, which was a process with a lot of downtime. I appreciate the ease of repair if something goes wrong and the overall support that we get. **What do you dislike about Motive?** I used to be able to watch in real time with our own system, where I could click on any vehicle and monitor during the day. Now, with Motive, I have to go back and just watch the recordings. **What problems is Motive solving and how is that benefiting you?** I use Motive to monitor technicians in the field and ensure safety, getting real-time feedback on safety alerts which boosts our confidence in the service we provide to customers. **Official Response from Gary Smith:** > Thank you so much for your kind words Barry and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 12. Real-Time Tracking and Safety Features That Deliver **Rating:** 4.0/5.0 stars **Reviewed by:** Carl-Erich . | Warehouse Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Motive?** It gives me real time access to where my driver is, where they have been. This it great tool providing customer support when they are wondering about their delivery. It also helps keep us all safe by making sure that we are following safety and traffic rules. I can use it every day to keep an eye on my fleet. **What do you dislike about Motive?** - Making trips is Clunky, - The driver can't edit trips if the route changes - I want the driver to be able to upload pictures by day and by stop, but that seems te impossible without creating a trip for them . **What problems is Motive solving and how is that benefiting you?** The main one is reminding us of errors that we make. For example, I just to come to rolling stops at stop signs. I do not do that anymore. Same with my main driver. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 13. Effective Fleet Safety with Room for Reporting Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** David S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like Motive's ability to review a video after an incident or near miss. I find the use of videos valuable for understanding who is at fault, correcting driver behavior, and recognizing drivers for doing well. **What do you dislike about Motive?** I would like to be able to review videos even if a truck is damaged and can no longer power on. I would also like better reporting. It is a bit time consuming to replace hardware across the company. **What problems is Motive solving and how is that benefiting you?** I use Motive for fleet management, compliance, and safety. It helps me find where trucks are and how they can be utilized most efficiently. I appreciate the ability to review videos post-incident to understand faults and correct driver behavior. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 14. Reliable Vehicle Tracking with Stellar Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Nate S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Motive?** I really like Motive's reliability and uptime. The system makes sure that trucks never seem to be offline, which means if I want to know where a crew is or when they arrived, there’s never a question. Also, the customer service was a big reason why we switched from Fleet Complete to Motive, which I appreciate. **What do you dislike about Motive?** Time zones of our fleet in other areas make things confusing. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking vehicles, knowing where everyone is at any time. The system's reliability and uptime are great; trucks never seem to be offline. I can always see where a crew is or when they arrived, so there’s never a question. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! ### 15. Effortless Tracking, Some Connectivity Hiccups with Motive **Rating:** 5.0/5.0 stars **Reviewed by:** Omar A. | Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Motive?** I think the best feature of Motive is the tracking link because it allows me to set it up with a timer to confirm that the load has been delivered. I also appreciate the recap hours, which help explain to drivers how much time they have available after their full cycle. The initial setup was really easy and it worked right away. I would definitely recommend the Motive app; it fills the role full-time for what we need. **What do you dislike about Motive?** Sometimes there's a lot of miscommunication with the ELT and the actual Motive, leading to issues with drivers getting reconnected. I've heard that some drivers have problems with the app, though I don't face this because I use the website. **What problems is Motive solving and how is that benefiting you?** Motive solves our tracking problems, giving us exact driver hours and drive time to optimize loan pickups. The tracking link sets timers for load delivery and explains available driver time after a full cycle. **Official Response from Gary Smith:** > Thank you so much for your kind words, Omar! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 16. Motive Review **Rating:** 4.5/5.0 stars **Reviewed by:** Maria B. | Account supervisor., Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Motive?** It’s very user-friendly, and it helps a lot in improving the overall customer experience. **What do you dislike about Motive?** Nothing much to add—it's very easy to use and helpful for staying compliant with the company’s operations and processes. **What problems is Motive solving and how is that benefiting you?** Tracking **Official Response from Bobby Young:** > "Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon!" ### 17. Revolutionized Fleet Monitoring with Intuitive Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Motive?** I like Motive's intuitive dashboard and the useful reports it provides. The ability to have multiple groups is great for tracking different company assets in one place. The new AI dash cameras are easy to install, have a slim design, and they look much better than the older versions. I appreciate Motive's integration with Whip Around, which is our maintenance software. Their customer service is also helpful and responsive when I need assistance. The product delivers better vehicle data through the camera OBDII connection, which is valuable. The setup was smooth with support from the Motive team through weekly meetings. **What do you dislike about Motive?** So far I feel that the features of the dash camera service provides the information I need. I did have to buy an additional camera cable and when directed to the Motive Shop website that specific cable wasn't listed, but their customer service helped me conclude the order. **What problems is Motive solving and how is that benefiting you?** I use Motive for fleet dash cameras to protect drivers from false claims and track mileage and engine hours. The reports help reduce idling and save fuel. The intuitive dashboard, easy setup, AI cameras, and great customer service enhance our operations. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 18. Effortless Asset Tracking with Reliable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Trey C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Motive?** I really like how easy Motive is to use, especially when it comes to looking up assets, vehicles, and drivers individually. I also find it valuable to be able to see where a vehicle or driver was at a specific time and use dashcam footage to verify if it is the correct driver in the correct vehicle. The initial setup was very easy; once the information is entered, the system does the rest. Overall, Motive does everything I could ask for. **What do you dislike about Motive?** Maybe holding onto dashcam footage a bit longer? **What problems is Motive solving and how is that benefiting you?** I use Motive for vehicle and asset tracking, making it easier to locate vehicles and drivers and know when events took place. **Official Response from Gary Smith:** > Thank you so much for your kind words Trey and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 19. Essential for Driver Safety, Needs Speed Boost **Rating:** 3.5/5.0 stars **Reviewed by:** David R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Motive?** I like the fact I can request videos of the whole route with Motive, as it's beneficial when we suspect a driver is not staying on route. It's nice because if there's a safety event, we can investigate and see what really happened. It allows me to verify and ensure that drivers are following the requested route. **What do you dislike about Motive?** Motive is very laggy and has slow servers. It's also hard to navigate. When updating logs or doing searches, the screens take forever to load, and searching back more than 4-6 months is hard. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking driver safety events, ensuring correct logs without paper, and verifying routes and safety events with camera footage. **Official Response from Gary Smith:** > Thank you so much for your kind words David and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 20. Enhances Driver Management with Room for AI Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Darius B. | Logistics Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Motive?** I like Motive's ability to track our drivers' productivity, their safety, their driving, and also their hours of service. The ability to coach and correct any actions that need to be corrected is also valuable. I would rate it a 10 out of 10, as it's pretty easy and simple to use. **What do you dislike about Motive?** I guess the unidentified drivers sometimes with the AI component doesn't always act right. Sometimes the AI doesn't pick up the actual driver for any unidentified drivers when we're trying to assign it. **What problems is Motive solving and how is that benefiting you?** I use Motive to track our vehicles and manage our drivers. I like its ability to track drivers' productivity, safety, and hours, plus coaching them to correct actions. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 21. Efficient Equipment Tracking with User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Dorothy T. | Senior Administrator Equipment/Assets, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Motive?** I like that Motive provides a clear view and is easy to navigate. It helps with tracking equipment and assets, uploading service files, and ensuring safety. I also find the proof of drive time feature useful for submitting payroll. **What do you dislike about Motive?** I would like notifications on when equipment is idling too long, since this is bad for the equipment. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking equipment/assets, uploaded service files, safety, and getting proof of drive time for payroll submission. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 22. Great Platform, Installation Service Needs Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** MAYRA R. **Reviewed Date:** February 16, 2026 **What do you like best about Motive?** I like how user-friendly the Motive platform is. I also value the GPS of the vehicles I use to check the location of the fleets of my three companies. It helps me know the real-time location, give an estimated arrival time to my clients, and check my drivers and merchandise through cameras. **What do you dislike about Motive?** I would like the installation service to improve, as well as the mobile application. I switched from Samsara to Motive just for the service promised by Motive, the installation was supposed to be completed in December, it's February 16th and they still haven't finished installing, I'm struggling a lot with the service. **What problems is Motive solving and how is that benefiting you?** I use Motive to know the real-time location of my fleets, provide estimated arrival times to my clients, and monitor my drivers and merchandise through cameras. **Official Response from Gary Smith:** > Hi Mayra, Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MOTIVE ### 23. GoMotive: User-Friendly, Reliable ELD & Tracking That Simplifies Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Motive?** GoMotive is easy to use. The system is very user-friendly, and even drivers can learn it quickly. Everything is clearly laid out, and once it’s set up, it works smoothly without constant issues. The ELD and tracking features work well, and the system feels reliable on a day-to-day basis. It helps keep logs organized and makes compliance much easier. **What do you dislike about Motive?** Honestly, there isn’t much to dislike. Sometimes setup can take a little time in the beginning, but once everything is set up, it works smoothly without issues **What problems is Motive solving and how is that benefiting you?** It allows me to track vehicles in real time, which helps with better dispatching, route planning, and knowing exactly where my drivers are at all times. This has improved efficiency and reduced unnecessary calls to drivers. For safety audits, GoMotive makes everything much easier by keeping driver logs, HOS records, and reports organized in one place **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 24. Top-Notch Customer Service and Easy Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Danni M. | EXECUTIVE ADMINISTRATOR, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** THE CUSTOMER SERVICE IS TOP NOTCH. THE APP IS EASY TO NAVIGATE FOR ADMINISTRATORS AND DRIVERS. **What do you dislike about Motive?** INTEGRATIONS. WE WOULD LIKE MOTIVE TO WORK WITH OTHER APPS LIKE ADP, TRUCKRIGHT AND TRUCKMATE. THIS WOULD MAKE MOTIVE SKYROCKET ABOVE OTHER ELD'S. **What problems is Motive solving and how is that benefiting you?** Customer service starts with chat, and then a real person is readily available to help me with both simple things and more complicated issues. They’re always helpful and will find the answers I need. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Danni! Thank you so much for taking the time to share this review on G2. We’re thrilled to hear that you find our customer service to be top notch and that the app is easy to navigate for both administrators and drivers. Delivering a great experience and strong support across the board is exactly what we strive for, so your feedback means a lot to our team. We also really appreciate your candid input about integrations with other platforms like ADP, TruckRight, and TruckMate. That’s incredibly valuable feedback, and we agree that deeper integrations can make a big difference in streamlining operations. We’ve shared your suggestions with our product team as we continue to expand and improve our integration ecosystem. It’s great to know that starting with chat and quickly getting to a real person who can help with both simple and complex issues has been helpful for you, and that our team is consistently able to find the answers you need. That level of support is exactly what we want every Motive customer to experience. Thank you again for being a Motive customer and for helping us improve with your insights. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 25. Mind-Blowing Advancements and Best-in-Class Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kim G. | Safety Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Motive?** The relationship we have with our rep is truly amazing. Their customer service is, by far, better than any other services we’ve worked with. The technological advancements they’re making are mind-blowing and should free up time to focus on other priorities, while also making the coaching process easier overall. **What do you dislike about Motive?** So far, there is nothing that I can’t do on motive to dislike **What problems is Motive solving and how is that benefiting you?** The self-coaching feature in AI coaching will be a game changer for our fleet. It will help us pinpoint the issues we need to address for each driver. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 26. Plant Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Steven G. | Plant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Motive?** AI face recongnition to ID drives. In cab alerts, and both the App & Web interface are easy to use. Customer support has been good to work with and always availible to answer questions or address any issue. **What do you dislike about Motive?** Hardware failures that required replacing. Employee resentment **What problems is Motive solving and how is that benefiting you?** Our drivers are now more aware and becoming better drivers **Official Response from Russell Cook:** > Thank you so much for your kind words, Steven! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 27. Easy Setup, Significant Savings **Rating:** 5.0/5.0 stars **Reviewed by:** William P. | Logistical Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Motive?** I use Motive for ELDs, cameras, and fuel cards. Motive has saved us money on the fuel side and helped with accidents that weren't our fault. I find it easy to use, and I appreciate the savings and safety features. The setup was very easy, everything was sent and it was easy to install. I particularly value the safety and fuel card features. **What do you dislike about Motive?** The cameras have been an issue; we've had multiple cameras go down and had to replace more in a year than we should have to. **What problems is Motive solving and how is that benefiting you?** Motive saves us from wrongful accident claims and cuts fuel costs. It's easy to use, boosts savings, and offers vital safety features. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 28. Exceptionally User-Friendly and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Paul U. | Transportation Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** It is very user friendly and customer service is prompt. **What do you dislike about Motive?** I have not really found much to dislike so far, the data usage for each unit is not consistent, some units run out of data for some reason and Motive is looking in to finding out why. **What problems is Motive solving and how is that benefiting you?** We moved over to Motive from another platform, we really like the real time tracking, not delayed tracking from our other platform we were using. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Paul ! It’s great to know Motive is user-friendly, that our customer service has been prompt, and that the real-time tracking has been a strong improvement for your team. We understand your concern about inconsistent data usage across some units. We’ve shared your comments with the relevant teams for review to improve the experience. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 29. Accurate Tracking, Needs Better Mileage Info **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph W. | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Motive?** I really like the accuracy that Motive provides for truck locations. This helps my techs verify repairs and ensure the vehicle is still on the lot when it's time for maintenance. Additionally, Motive offers better tracking and camera software for my company compared to the previous product. The initial setup process for Motive was easy, which I appreciated. **What do you dislike about Motive?** The mileage is wrong a lot of times when you first look up a truck. Also, it could be easier to use the maintenance tab. **What problems is Motive solving and how is that benefiting you?** Motive helps track truck locations accurately and manage driver issues. It ensures vehicles are on the lot for maintenance, aiding my techs in verifying repairs efficiently. **Official Response from Gary Smith:** > Thank you so much for your kind words Joseph and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 30. Intuitive Interface, Lacking Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like the well-designed user interface and easy navigation of features in Motive. I find the safety section valuable as it allows me to receive real-time emails on safety-sensitive events, which helps me address issues with drivers promptly. Also, getting safety scores is helpful for viewing a driver's current status, identifying who needs more focus on training and education. The initial setup of Motive was smooth and seamless, making the transition easier. **What do you dislike about Motive?** The support for Motive is very lacking. Calling in and getting agents that are clearly overseas and reading from prompts and manuals that clearly do not have first-hand knowledge of the platform can be frustrating. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking drivers' Hours of Service to ensure compliance and easily monitor their safety and performance metrics. The safety section lets me react in real-time to issues, and safety scores help me focus training on specific drivers. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 31. Happy customer of motive **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary M. | Parts Specialist/ Service, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Motive?** It provides a clear summary of all vehicles and assets in our fleet, and it also links smoothly with our other software. **What do you dislike about Motive?** The mileage does not show what the truck has at the end of each trip rather it just shows how many miles the truck drove that day **What problems is Motive solving and how is that benefiting you?** keeping track of trucks and trailers location, as well as gives mileage for us to keep track when a service was **Official Response from Gary Smith:** > Thank you so much for your kind words Zachary and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 32. Motive Boosts Driver Safety and Cuts Insurance Claims **Rating:** 5.0/5.0 stars **Reviewed by:** Trang H. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Motive?** Motive helps our drivers become more aware of their unsafe actions and allowing our company to save hundred thousands of dollars in insurance claims. after awhile with the help of the driver incentives program, drivers slowly understand and see the importance of Motive **What do you dislike about Motive?** Most likely on the upfront initial conversation that you have to have with your drivers and employees to have everyone on board. It is not the product that we dislike. It is the inital hickup **What problems is Motive solving and how is that benefiting you?** The API also help us bridge gap between labor and clockin/clockout through Motive **Official Response from Gary Smith:** > Hi Trang , Thank you for sharing your experience with Motive. We're glad to hear Motive is helping improve driver safety awareness, support your driver incentives program, and deliver significant savings through reduced insurance claims. It’s also great to know the API is helping bridge the gap between labor and clock-in/clock-out workflows. We appreciate your feedback on the initial rollout conversations needed to get teams fully on board. Regards, Motive ### 33. Cost-Effective with Strong Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Dominique C. | Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Motive?** I like Motive for its low cost, which is a big benefit for me. The customer service is another aspect I enjoy, as it seems to work well for me. Setting up Motive was very easy, which I really appreciate. **What do you dislike about Motive?** I don't like that I have to look at two different sections to get an accurate location for drivers and trailers. **What problems is Motive solving and how is that benefiting you?** Motive helps with tracking and ELD at a low cost. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Dominique ! It’s great to know Motive’s low cost, easy setup, and customer service have been valuable for you. We’re also glad Motive is helping with tracking and ELD. We’re sorry to hear you have to check two different sections to get an accurate location for drivers and trailers. We’ve shared your comments with the relevant teams for review. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 34. Effortless Fleet Tracking with Intuitive Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Motive?** I like that Motive helps me pinpoint where the guys are and allows us to backtrack and verify where the crews were. The interface is simple and intuitive, making it easy to track everything. The initial setup was straightforward, and the process was easy and simple to implement with the units in the trucks. **What do you dislike about Motive?** When looking at the travel of certain people over days, I would love to set a time parameter and see who was in the area. **What problems is Motive solving and how is that benefiting you?** I use Motive for fleet tracking. It helps pinpoint where my crew is and backtrack to check their locations. The interface is simple, intuitive, and allows easy tracking. **Official Response from Gary Smith:** > Thank you so much for your kind words Taylor and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 35. Responsive Motive Team That Adapts to Our Diverse Operational Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Motive?** Motive product teams are responsive to my company's very diverse needs, They are always trying to make their product fit our box of operations. Tech rocks, but innovations and customer service are the key for us. **What do you dislike about Motive?** Omnicams are tough regarding connectivity, we are constantly having to perform manual resets and it frustrates a very diverse operation. Despite great customer service, the IT help desk teams seem to read from a script and operating according to specific needs is a challenge **What problems is Motive solving and how is that benefiting you?** We are integrating telematics for the first time in our organization., Motive helps us to understand what to focus on and gain the ROI particularly on losses. I get all of the data I need at my fingertips to help me make better decisions in the safety realm **Official Response from Gary Smith:** > Thank you for sharing your experience with Motive. We're glad to hear our product teams have been responsive to your operational needs and that Motive is helping you bring telematics into your organization with the data needed to make better safety decisions and drive ROI. We also appreciate your feedback on Omnicam connectivity and the support experience. This feedback has been shared with the relevant team for improvements. If you still need assistance, please reach out to support@gomotive.com or via our 24/7 Chat Support, or call us at (855) 434-3564. Regards, Motive ### 36. Real-Time Truck Tracking Shines **Rating:** 2.5/5.0 stars **Reviewed by:** Melissa K. | Current is dispatch. Safety was beginning., Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** Being able to track trucks in real time. **What do you dislike about Motive?** Customer service is not what it was sold to be in the beginning when we were looking for a new ELD system but seems to have gotten better in the last couple of years. **What problems is Motive solving and how is that benefiting you?** It keeps track of mileage for IFTA, but was inaccurate the first couple of years. Helps with logs and is user friendly to the drivers, for the most part. **Official Response from Russell Cook:** > Hi there. We are so sorry for this inconvenience. We greatly appreciate you bringing this to our attention. To better understand the issue, we would like to arrange a call with you, but we could not locate your contact details. Could you please provide us with your contact details or reach out to us so that we can help resolve this for you? You can reach out on our 24/7 Support Line at (855) 434-3564. Thank you. ### 37. User-Friendly Dashboard and Driver App with Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | Transportation Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** Ease of use, very user friendly from the dashboard to the driver app. Problems are solved quickly with technical support and they see problems through to make sure the problem is solved. **What do you dislike about Motive?** Maybe the fact that if the camera becomes disconnected in a crash, there is no sim card to get video. The camera has to be sent off to recover the video. **What problems is Motive solving and how is that benefiting you?** Improving driver focus and efficiency in fuel usage. **Official Response from Gary Smith:** > Thank you so much for your kind words, Jackie! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 38. DO NOT PURCHASE **Rating:** 0.0/5.0 stars **Reviewed by:** Cassandra H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Motive?** Nothing - There service would not ever work correctly and I have been told I can return for full refund but 3 months later I still have equipment, no refund, and never can get a response other than we are working on it. **What do you dislike about Motive?** They call in support was awful. They were never able to help or answer my questions. I could not even get they system to work! **What problems is Motive solving and how is that benefiting you?** Motive was supposed to solve my issues with vehicle tracking but since we have never gotten it to work they have not benefited me at all. **Official Response from Gary Smith:** > Hi Cassandra H., Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MOTIVE ### 39. Efficient Asset Tracking, Needs Faster Support **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony R. | Fleet Compliance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Motive?** I use Motive for HOS tracking and I like that it provides real GPS time for all of our assets. This feature helps us provide more accurate ETA or locations whenever we have breakdowns. It also helps keep asset tracking efficient and automates our workflows by providing reports. Additionally, I found the initial setup to be great. **What do you dislike about Motive?** Response time whenever we present an issue to our agent. **What problems is Motive solving and how is that benefiting you?** Motive helps with asset tracking and workflow automation through reports. I can provide accurate ETAs and locations during breakdowns using real GPS time. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 40. Effortlessly Tracks and Traces **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany B. | SAFETY MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** I find Motive easy to use and it's a breeze to train drivers on it. Tracking IFTA is made simple too. The setup was straightforward, so much so that one of our drivers managed to complete the installation across all 30 of our units. This ease of use and setup has been a great advantage for us. **What do you dislike about Motive?** I dislike the connectivity issues with Motive, specifically the problem with the unit disconnecting while the driver is driving. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking and tracing drivers, finding engine issues before failures. It's easy to use and train drivers on, and simplifies tracking IFTA. **Official Response from Gary Smith:** > Thank you so much for your kind words, Tiffany! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 41. Simplifies Operations With Ease and Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Adrienne A. | Director, Safety and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Motive?** I like using Motive for its ease of use, both in setting up for drivers and for navigating in the office. It's helpful to have one system for fuel, ELD, camera, and document upload instead of juggling four different ones. I find the reporting feature particularly helpful and easy to use. **What do you dislike about Motive?** The mapping for current routes isn't great, and I would like to be able to track current trips in real-time instead of only after they are completed. **What problems is Motive solving and how is that benefiting you?** Motive lets us use one system for fuel, ELD, camera, and document uploads instead of four, and the reporting is easy to use. **Official Response from Gary Smith:** > Thank you so much for your kind words, Adrienne! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 42. Too Many False Positives and Disconnects When Drivers Walk Away **Rating:** 2.0/5.0 stars **Reviewed by:** Carlos M. | Director of Safety, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Motive?** Its easy to dismiss video in the system that are incorrect and the user can adjust the speed limit in an area. **What do you dislike about Motive?** The system has too many false-positive events. It also disconnects when the driver walks away from the vehicle, and overall it isn’t very user-friendly. **What problems is Motive solving and how is that benefiting you?** The customer service is horrible. It takes forever to get any assistance, and when they finally reach out, they still aren’t able to help. **Official Response from Gary Smith:** > Hi Carlos, Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MOTIVE ### 43. Customizable Inspection Reports and Easy Driver Video Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I love how yo can customize the inspection reports and how you can send drivers their videos to review. The interface works well for drivers who may not be great when it comes to their phones. **What do you dislike about Motive?** Getting answers without having to contact a human being can be a bit frustrating. When I do have to speak with a person they are not always helpful as they sometimes do not understand what I need. **What problems is Motive solving and how is that benefiting you?** It helps me track my 45 day inspections. Lets me see who are performing the daily inspection and who isn't. It tracks drivers habits and HOS. I use the HOS feature for audits. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 44. Enhances Fleet Safety with Robust Features **Rating:** 4.0/5.0 stars **Reviewed by:** Jason B. **Reviewed Date:** February 11, 2026 **What do you like best about Motive?** I like Motive's quality video, as it allows us to see finer details of any event, which helps us achieve positive resolutions with our drivers. I also appreciate the responsive AI that provides a sense of accuracy in the reality of events. Moreover, I find the depth of information valuable because it offers many avenues to explore and investigate both individual events and the fleet as a whole. Additionally, setting up Motive was easy. **What do you dislike about Motive?** The driver info associated with each piece of equipment only gets updated once at creation, and updates on demand are needed. I wish I could run commands to update equipment and driver info more freely. **What problems is Motive solving and how is that benefiting you?** I use Motive to track specialized events for safety compliance. The quality video helps with event resolution, responsive AI ensures event accuracy, and detailed information allows deep investigation into events. **Official Response from Gary Smith:** > Thank you so much for your kind words Jason and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 45. DIrector of Safety **Rating:** 5.0/5.0 stars **Reviewed by:** Dave S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Motive?** Great product! I piloted the AI dash cameras. My results superseded the 84% reduction in unsafe driving habits that Chris Dunker pitched. My company actually reduced by 94%. Unfortunately, my Chairman has passed on the AI dash cameras this year. We did move forward with the telematics and will re-pitch again next year. **What do you dislike about Motive?** How fast they are able to put things on the road map and get them into action. Great customer service as well. **What problems is Motive solving and how is that benefiting you?** We are currently transitioning from Transflo to Motive as a telematic solution. **Official Response from Gary Smith:** > Hi Dave, Thank you for your review. We’re glad to hear the AI Dashcam pilot delivered strong safety results for your team and that you moved forward with Motive as your telematics solution. We also appreciate your kind words about our roadmap and customer service. If you have further feedback or need assistance in the future, please reach out to us at support@gomotive.com, 24/7 Live Chat or call our Support Hotline at (855) 434-3564. Regards, Motive ### 46. All-in-One Fleet and Fuel Card Tracking Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** PBDN . | President, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Motive?** Having everything in one place to track my Fleet and my fuel cards. **What do you dislike about Motive?** There is a lot of info and the user interface could be more user friendly for my employees who are less technological advance. **What problems is Motive solving and how is that benefiting you?** I use it to track my fuel and to record videos for events. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 47. Effective Fleet Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew J. | Logistics Administrator **Reviewed Date:** February 16, 2026 **What do you like best about Motive?** I like the simple user interface of Motive, which helps me manage and track my fleet efficiently as a dispatcher for a recycling and environmental services company. It also facilitates communication of important information pertaining to the runs scheduled for drivers. **What do you dislike about Motive?** Motive could be more customizable and modular, which would help tailor the application to our company's needs. The website is very laggy and sometimes doesn't display the entire group. Autoscroll on Motive works terribly. I haven't seen any sign of AI being used or helpful. The API and MCP for Motive aren't fully developed yet, making it hard to integrate with Agentic AI. I'd like to use Motive with Claude CoWork, but the integration doesn't seem possible yet. **What problems is Motive solving and how is that benefiting you?** I use Motive to manage and track my fleet, and communicate important information for scheduled runs. **Official Response from Gary Smith:** > Thank you so much for your kind words, Andrew! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 48. Efficient Route Management, But AI Needs Work **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like that I can route a driver and it will show me the estimated time until each stop. This helps me time deliveries better and have a better idea of when my driver will be back to take the next delivery. **What do you dislike about Motive?** I find the AI feature problematic because it doesn't always recognize drivers and can't tell the difference between making a free right turn and running a stop sign. **What problems is Motive solving and how is that benefiting you?** I use Motive to track drivers and route deliveries, which solves my routing problems. It shows me estimated times until each stop, helping me time deliveries better and manage my driver's schedule more efficiently. **Official Response from Gary Smith:** > Thank you so much for your kind words, Morgan! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 49. Great tool for incident reduction! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad **Reviewed Date:** July 14, 2026 **What do you like best about Motive?** THe great thing about Motive is that it provides real-time alerts to the driver about the at-risk behavior that allows for immediate correction. **What do you dislike about Motive?** No dislikes yet with the system and it out performs our previous stystem hands down. All systems are a go! **What problems is Motive solving and how is that benefiting you?** Motive is helping us reduce incidents and providing our Operations team with a much better avenue for fleet management. ### 50. Simple Interface and Fast Navigation Make It a Winner **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel A. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Motive?** Speed of the interface is great. Pretty simple simple to navigate. **What do you dislike about Motive?** Coaching, safety scores, and performance should all be grouped under the same umbrella in one section. Right now, it’s easy to miss something if you don’t click into every separate section related to safety. **What problems is Motive solving and how is that benefiting you?** It helps me track issues in real time. Accidents, alerts, disconnections, and mechanical issues are all easy to spot and review. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ## Motive Discussions - [What is Motive (Formerly KeepTruckin) used for?](https://www.g2.com/discussions/what-is-motive-formerly-keeptruckin-used-for) - 2 comments, 1 upvote - [Do you like being deceived and lied to?](https://www.g2.com/discussions/do-you-like-being-deceived-and-lied-to) - 2 comments, 1 upvote - [h](https://www.g2.com/discussions/motive-formerly-keeptruckin-h) - 1 comment, 1 upvote - [When do you expect to have the Canadian Rules and Regulations out and running?](https://www.g2.com/discussions/when-do-you-expect-to-have-the-canadian-rules-and-regulations-out-and-running) - 2 comments, 1 upvote - [2021 Freightliner installation](https://www.g2.com/discussions/42936-2021-freightliner-installation) - 1 comment, 1 upvote - [View Motive pricing details and edition comparison](https://www.g2.com/products/motive-technologies/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+10%3A39%3A27+-0500&secure%5Bsession_id%5D=8ef79961-2e89-44f8-b58d-5ed9b52ed341&secure%5Btoken%5D=b624f65db27461ec08e1c382b2edccb3838df46a98ec89977ec23d404188e5a8&format=llm_user) ## Motive Integrations - [Alvys](https://www.g2.com/products/alvys/reviews) - [Axon Trucking Software](https://www.g2.com/products/axon-trucking-software/reviews) - [B2W Maintain](https://www.g2.com/products/b2w-maintain/reviews) - [CloudTrucks](https://www.g2.com/products/cloudtrucks/reviews) - [Coast](https://www.g2.com/products/coast-2025-05-06/reviews) - [DAISY](https://www.g2.com/products/daisy/reviews) - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - [Fleetio](https://www.g2.com/products/fleetio/reviews) - [Fleet Maintenance Pro](https://www.g2.com/products/fleet-maintenance-pro/reviews) - [Fleetsoft](https://www.g2.com/products/fleetsoft/reviews) - [Fleetworthy Weigh Station Bypass](https://www.g2.com/products/fleetworthy-weigh-station-bypass/reviews) - [FourKites](https://www.g2.com/products/fourkites/reviews) - [Fullbay](https://www.g2.com/products/fullbay/reviews) - [Goods Transport System (GTS)](https://www.g2.com/products/goods-transport-system-gts/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Google Sheets for Confluence - Workspace Connector](https://www.g2.com/products/google-sheets-for-confluence-workspace-connector/reviews) - [Haul-IT](https://www.g2.com/products/haul-it/reviews) - [HCSS](https://www.g2.com/products/hcss/reviews) - [HIghways.io](https://www.g2.com/products/highways-io/reviews) - [INFINITI Fleet Safety Training](https://www.g2.com/products/infiniti-fleet-safety-training/reviews) - [LoadMaster](https://www.g2.com/products/loadmaster/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Netradyne](https://www.g2.com/products/netradyne/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [ORBCOMM](https://www.g2.com/products/orbcomm/reviews) - [OrgWiki](https://www.g2.com/products/orgwiki/reviews) - [Penske](https://www.g2.com/products/penske/reviews) - [Platform Science Connected Vehicle Platform](https://www.g2.com/products/platform-science-connected-vehicle-platform/reviews) - [PortPro](https://www.g2.com/products/portpro/reviews) - [PrePass](https://www.g2.com/products/prepass/reviews) - [project44](https://www.g2.com/products/project44/reviews) - [ProMiles XF](https://www.g2.com/products/promiles-xf/reviews) - [Prophesy Dispatch, a Körber product](https://www.g2.com/products/prophesy-dispatch-a-korber-product/reviews) - [Quintiq Logistics Planning](https://www.g2.com/products/quintiq-logistics-planning/reviews) - [Relay.app](https://www.g2.com/products/relay-app/reviews) - [Relay Network](https://www.g2.com/products/relay-network/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SOTI MobiControl](https://www.g2.com/products/soti-mobicontrol/reviews) - [Tenstreet for Carriers](https://www.g2.com/products/tenstreet-for-carriers/reviews) - [TORO](https://www.g2.com/products/toro/reviews) - [Toro TMS](https://www.g2.com/products/toro-tms/reviews) - [Total Mail Converter Pro](https://www.g2.com/products/total-mail-converter-pro/reviews) - [Transflo](https://www.g2.com/products/transflo/reviews) - [Trimble Connect](https://www.g2.com/products/trimble-connect/reviews) - [Trimble TMS](https://www.g2.com/products/trimble-tms/reviews) - [Trimble TMT Fleet Maintenance (Formerly TMW Systems)](https://www.g2.com/products/trimble-tmt-fleet-maintenance-formerly-tmw-systems/reviews) - [Trinium-TMS](https://www.g2.com/products/trinium-tms/reviews) - [Trucker Tools](https://www.g2.com/products/trucker-tools/reviews) - [Truckpedia TMS](https://www.g2.com/products/truckpedia-tms/reviews) - [Vektor TMS](https://www.g2.com/products/vektor-tms/reviews) - [WEX Fuel Cards & Fleet](https://www.g2.com/products/wex-fuel-cards-fleet/reviews) - [Whip Around](https://www.g2.com/products/whip-around-whip-around/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Motive Features **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Records Management** - Dispatch records - Truck maintenance records - Driver pay records - Mileage reports - IFTA reports - Fuel management reports - Driver analytics **Reporting** - Expense reporting - Fuel reports - Vehicle reporting - Service costs **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Inventory - Geofencing **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Accounting** - Invoicing - Payroll - Accounts Receivable/Accounts Payable **Task Alerts** - Maintenance alerts - Mileage reminders - Notifications **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **Order Management** - Order processing **Planning** - Calendar - Maintenance priority - Scheduling **Analytics** - Vehicle Performance - Driver Performance - Cost **Agentic AI - Asset Tracking** - Natural Language Interaction **Analytics** - Vehicle Performance - Driver Performance - Costs **Routing and Dispatch** - Truck routing **Work Orders** - Approval and Rejection - Automatic service records - Shop communication - Inspection **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Trucking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI - Fleet Management** - Text Summarization ## Top Motive Alternatives - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (4,775 reviews) - [Lytx](https://www.g2.com/products/lytx/reviews) - 4.3/5.0 (184 reviews) - [Geotab](https://www.g2.com/products/geotab/reviews) - 4.5/5.0 (197 reviews)