--- title: Motive Reviews meta\_title: 'Motive Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3256 reviews by the users' company size, role or industry to find out how Motive works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 3256 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- ### Motive Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Motive incredibly **easy to use** , enhancing efficiency in fleet management and driver performance tracking. [(1160 mentions)](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1330245&qs=pros-and-cons#reviews) Users appreciate the **top-tier customer support** of Motive, consistently resolving issues quickly and effectively. [(511 mentions)](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1332048&qs=pros-and-cons#reviews) Users value the **real-time tracking** features of Motive, enhancing fleet management and operational efficiency significantly. [(447 mentions)](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1330378&qs=pros-and-cons#reviews) Users value the **real-time location tracking** of Motive, enhancing coordination and efficiency in daily operations. [(408 mentions)](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1330888&qs=pros-and-cons#reviews) Users highlight the **enhanced safety features** of Motive, appreciating the effective driving logs and AI cameras. [(408 mentions)](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1331230&qs=pros-and-cons#reviews) Users experience **technical issues** with device pairing and incorrect status updates, impacting usability and driver frustration. [(281 mentions)](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1332060&qs=pros-and-cons#reviews) Users are frustrated with the **poor customer support** , wasting time on repetitive troubleshooting steps already completed. [(236 mentions)](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1330655&qs=pros-and-cons#reviews) Users express frustration over **missing features** like roadside assistance and limited service management options. [(194 mentions)](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1331948&qs=pros-and-cons#reviews) Users experience **inaccuracy** in alerts and data, leading to confusion and frustration with driving behavior tracking. [(156 mentions)](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1329619&qs=pros-and-cons#reviews) Users often face **slow performance** , with delays in video processing and lagging features impacting their experience on Motive. [(141 mentions)](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1330405&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Motive ##### 1. Ease of Use Users find Motive incredibly **easy to use** , enhancing efficiency in fleet management and driver performance tracking. [ See 1160 mentions ](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1330245&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effective Driver Tracking with Room for Improvement" What do you like about Motive? I like how effective and efficient Motive is. I can see where drivers are and what they're doing. I can see their locations and view cameras to see wh ![Samantha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha P.") SP Samantha P. Mid-Market (51-1000 emp.) 4.5/5 "Motive for Construction is Beneficial" What do you like about Motive? I love the analytics sections, that is a great improvement for safety trends and analyzing improvement needs. Being able to tell Motive AI which repor ##### 2. Customer Support Users appreciate the **top-tier customer support** of Motive, consistently resolving issues quickly and effectively. [ See 511 mentions ](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1332048&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effective Driver Tracking with Room for Improvement" What do you like about Motive? I like how effective and efficient Motive is. I can see where drivers are and what they're doing. I can see their locations and view cameras to see wh ![Samantha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha P.") SP Samantha P. Mid-Market (51-1000 emp.) 4.5/5 "Motive for Construction is Beneficial" What do you like about Motive? I love the analytics sections, that is a great improvement for safety trends and analyzing improvement needs. Being able to tell Motive AI which repor ##### 3. Real-time Tracking Users value the **real-time tracking** features of Motive, enhancing fleet management and operational efficiency significantly. [ See 447 mentions ](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1330378&qs=pros-and-cons#reviews) See Related User Reviews ![Julio Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julio Z.") JZ Julio Z. Mid-Market (51-1000 emp.) 5.0/5 "Ease of Use and Comprehensive Asset Management" What do you like about Motive? I like the ease with which the platform is managed on PC and mobile devices. I also appreciate the handling of reports and the creation of geofences, ![Nima A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nima A.") NA Nima A. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive Interface Boosts Fleet Management" What do you like about Motive? I use Motive to manage fleet operations and find that it helps me with timekeeping and holding my team accountable for safety. The interface is intuit ##### 4. Location Tracking Users value the **real-time location tracking** of Motive, enhancing coordination and efficiency in daily operations. [ See 408 mentions ](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1330888&qs=pros-and-cons#reviews) See Related User Reviews ![Julio Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julio Z.") JZ Julio Z. Mid-Market (51-1000 emp.) 5.0/5 "Ease of Use and Comprehensive Asset Management" What do you like about Motive? I like the ease with which the platform is managed on PC and mobile devices. I also appreciate the handling of reports and the creation of geofences, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Motive is a great tool to have for your daily routine in managing your fleet" What do you like about Motive? I use Motive in my job for fuel management purposes. I use it on a daily basis when it comes to verifying odometer readings when dealing with mileage ##### 5. Safety Users highlight the **enhanced safety features** of Motive, appreciating the effective driving logs and AI cameras. [ See 408 mentions ](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1331230&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Ease of Use with Room for Improvement" What do you like about Motive? I like Motive for its ease of use, the tons of data it provides, and the ever-improving AI features. It allows me to coach undesirable behaviors, addr ![MariaFernanda D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MariaFernanda D.") MD MariaFernanda D. Mid-Market (51-1000 emp.) 5.0/5 "GPS/ELD" What do you like about Motive? Motive allows us to find all of our needs in one place. I work in the Safety department, and AI helps to improve and get with drivers and discuss what ### 5 Cons or Disadvantages of Motive ##### 1. Technical Issues Users experience **technical issues** with device pairing and incorrect status updates, impacting usability and driver frustration. [ See 281 mentions ](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1332060&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effective Driver Tracking with Room for Improvement" What do you dislike about Motive? I find that the documents tab isn't always working properly. I notice that fuel receipts aren't always tracked correctly. I have experienced receipts ![Nima A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nima A.") NA Nima A. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive Interface Boosts Fleet Management" What do you dislike about Motive? I don’t like that you have to request video for certain times, and it can take a while if it’s a long clip; I wish there was a quicker solution to vie ##### 2. Poor Customer Support Users are frustrated with the **poor customer support** , wasting time on repetitive troubleshooting steps already completed. [ See 236 mentions ](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1330655&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Interface" What do you dislike about Motive? Well, the driver support can be improved because sometimes they can have a call and don't have the problem solved right away. The migration was a litt ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Review" What do you dislike about Motive? Ease of access to help when the drivers need it. ##### 3. Missing Features Users express frustration over **missing features** like roadside assistance and limited service management options. [ See 194 mentions ](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1331948&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive and Feature-Rich Time Tracking Solution" What do you dislike about Motive? The only suggestion I have is when I download logs, I cannot download them from oldest to newest... it always goes newest to oldest. That is my only c ![Aaron K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron K.") AK Aaron K. Mid-Market (51-1000 emp.) 5.0/5 "Motive Listens and Improves, to grow their AI Dash Cam Features" What do you dislike about Motive? Motive is newer to the AI dash camera scene which means they do not have a mature product. There are still features I would like to see. However, they ##### 4. Inaccuracy Users experience **inaccuracy** in alerts and data, leading to confusion and frustration with driving behavior tracking. [ See 156 mentions ](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1329619&qs=pros-and-cons#reviews) See Related User Reviews ![MariaFernanda D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MariaFernanda D.") MD MariaFernanda D. Mid-Market (51-1000 emp.) 5.0/5 "GPS/ELD" What do you dislike about Motive? Sometimes the GPS is not accurate. or dash cam events don't record right away when the truck stars moving. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great for Tracking Drivers, But Speeding Alerts Can Be Overzealous" What do you dislike about Motive? Occasionally it will flag driver behavior that does not need to be flagged or that is legal. This is especially true with speeding. ##### 5. Slow Performance Users often face **slow performance** , with delays in video processing and lagging features impacting their experience on Motive. [ See 141 mentions ](https://www.g2.com/products/motive-technologies/reviews?filters%5Bsentiment_snippet%5D=1330405&qs=pros-and-cons#reviews) See Related User Reviews ![Kylan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kylan R.") KR Kylan R. Enterprise (\> 1000 emp.) 4.5/5 "Intuitive Tracking with Effective Safety Coaching" What do you dislike about Motive? sometimes it has difficulties connecting to the haulers ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 2.0/5 "Intuitive UI but Needs Better Fleet Integration" What do you dislike about Motive? In the user interface, there are multiple areas where it becomes clumsy and often repetitive. For instance, uploading vehicle registrations has to be ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 7/28/2026 "Motive’s Safety Alerts and Fault Codes Make Fleet Management Easy" 4.5/5 What do you like best about Motive? The vehicle fault codes, and driver safety alerts are my favorite parts. We are able to review potential mistakes or oversights with our delivery team, which makes me feel a lot better as an Operations Manager knowing that our delivery team is performing at their highest ability. The UI is also very easy to navigate. You can integrate zones and addresses in a way that can allow you to create routes and delivery timing. This can also be used to track driver performance. The AI assistant is actually very capable and has supported me multiple times with issues regarding things like onboarding new driver profiles, or where to find certain reports. The performance of Motive definitely constitutes its price. Review collected by and hosted on G2.com. What do you dislike about Motive? Creating some of the routes can be tedious, but with some effort in the front end, it is easier moving along. Review collected by and hosted on G2.com. What problems is Motive solving and how is that benefiting you? Driver performance and expectations. We are not Big Brother, but it is good to know if someone is having difficulties along their route whether that be directions, maybe they don't feel well and need bathroom breaks, or maybe they are just taking some unnecessary break time between deliveries. This system allows us to clear the air on what is or isn't happening. Review collected by and hosted on G2.com. Show More Response from Gary Smith of Motive [Editedit](https://www.g2.com/survey_responses/motive-review-13178814/official_response/edit) Thank you for your review! We're glad to hear about your use of Motive products and service. We appreciate any additional feedback for improvements and share it with the relevant team. If you have further feedback or need assistance in the future, please reach out to us at support@gomotive.com, 24/7 Live Chat or call our Support Hotline at (855) 434-3564. Regards, Motive Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mauricio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mauricio C.") MC Mauricio C. Carrier and scanning audit Mid-Market (51-1000 emp.) 7/28/2026 "Accurate, User-Friendly, and Quick to Learn" 5/5 What do you like best about Motive? I really appreciate Motive for its accuracy, especially when it comes to providing an accurate ETA and road conditions. It makes tracking my trucks very simple. I also love that Motive is very user-friendly; you don't need 2-3 weeks to learn how to use it, which is a really good thing. The initial setup was very easy for my team. Review collected by and hosted on G2.com. What do you dislike about Motive? I believe that if you could add some stops in the tracking route of the day, that would be great. Sometimes my drivers have 2 deliveries and then 1 pick up, and sometimes I just forget to change the address of destination. If you could add the stops in the page, I can trace my route of the day since the beginning. Review collected by and hosted on G2.com. What problems is Motive solving and how is that benefiting you? I find Motive easy to use without weeks of training. It's accurate in tracking my trucks' locations and ETAs, making it simple for me to manage my fleet and ensuring favorable road conditions. Review collected by and hosted on G2.com. Show More Response from Gary Smith of Motive [Editedit](https://www.g2.com/survey_responses/motive-review-13178780/official_response/edit) Thank you so much for your kind words, Mauricio! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! MOTIVE Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 4/20/2026 "Real-Time Tracking, Secure Compliance, security cameras" 3.5/5 What do you like best about Motive? I like that the GPS in Motive is in real-time, which allows us to see how the truck moves by updating the locations promptly and accurately, making monitoring easier. Review collected by and hosted on G2.com. What do you dislike about Motive? Regarding the GPS, when you select a truck or asset (box), the first location it shows is not the real one; you have to select it again for it to update, and from there it works fine. It should be updated as soon as you open the GPS, not have to search for the unit for it to start reporting. ADDITION: dashcams: the quality is very low and when you contact support they are not very friendly, they told me they would help me recover a video with better quality and they couldn't. The only time I needed to download a video to see a traffic accident it didn't work because the video was very blurry. Review collected by and hosted on G2.com. What problems is Motive solving and how is that benefiting you? The ELD is safe, prevents tampering, helps prevent accidents, and ensures compliance with U.S. authorities. Review collected by and hosted on G2.com. Show More Response from Gary Smith of Motive [Editedit](https://www.g2.com/survey_responses/motive-review-12656260/official_response/edit) Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE 7/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 7/28/2025 "Intuitive and Feature-Rich Time Tracking Solution" 5/5 What do you like best about Motive? I really like how easy Motive makes it to track logs and manage payroll by simplifying the process for tracking drivers' time. The platform is very easy to use, especially when it comes to adding new drivers or editing existing ones; it’s straightforward and efficient. I also appreciate how easy it is to track fuel and upload receipts, sparing employees from having to submit receipts weekly since they can now include them directly in Motive. The initial setup was very easy, which made our transition smooth, especially as Motive offers more options than our previous software, BigRoad. Review collected by and hosted on G2.com. What do you dislike about Motive? The only suggestion I have is when I download logs, I cannot download them from oldest to newest... it always goes newest to oldest. That is my only comment.... Because I need it for every pay period... I have to rearrange them myself in Adobe... which is a bit time consuming. Review collected by and hosted on G2.com. What problems is Motive solving and how is that benefiting you? I use Motive to track time for payroll. It's easy to track logs and manage drivers. I love its ease in tracking fuel and uploading receipts, which eliminates the need for weekly office submissions. Review collected by and hosted on G2.com. Show More Response from Russell Cook of Motive [Editedit](https://www.g2.com/survey_responses/motive-review-11443363/official_response/edit) Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! 7/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite DS Danielle S. Mid-Market (51-1000 emp.) 7/28/2026 "Effective Real-Time Tracking with Areas for Improvement" 5/5 What do you like best about Motive? I like that we can see the location of our drivers in real time. It's very helpful when there are roads backed up or closed, allowing us to reroute the drivers to a clear route. I appreciate that we can see the pictures of the front view of the truck. The real-time tracking helps provide our customers with accurate delivery times, and the front view pictures assist in accidents and help the driver get out of places they're unfamiliar with. Review collected by and hosted on G2.com. What do you dislike about Motive? I find the tracking could be more precise as it sometimes lags, making it difficult to route in real time. I also think the camera clarity needs improvement because it can be hard to see what is going on. Review collected by and hosted on G2.com. What problems is Motive solving and how is that benefiting you? I use Motive to track our delivery drivers. It helps us know a driver's location when lost, catch accidents on camera, and update customers on driver ETA, improving delivery accuracy and re-routing around traffic. Review collected by and hosted on G2.com. Show More Response from Gary Smith of Motive [Editedit](https://www.g2.com/survey_responses/motive-review-13177948/official_response/edit) Thank you so much for your kind words Danielle S. and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 7/28/2026 "Efficient Vehicle Tracking and Maintenance with Motive" 4/5 What do you like best about Motive? I find tracking company vehicles and drivers very useful. We have been using the vehicle and equipment maintenance features for our construction company and it has improved down time and is more efficient to manage via Motive. We have significantly reduced paper documents ar have since been able to utilize electronic forms and record keeping. Review collected by and hosted on G2.com. What do you dislike about Motive? Some of the vehicle maintenance features in Motive aren't as user friendly as we would like them to be. We would also like to see interfaces that are able to auto-populate information from paper forms into the system to reduce data entry time. Review collected by and hosted on G2.com. What problems is Motive solving and how is that benefiting you? I work primarily on the fleet maintenance side of Motive. I use various driver compliance reports to address safe driving issues such as speeding with our employees. I was able to set-up beneficial alerts for tracking DOT inspections, routine maintenance schedules, as well as customizable notifications for speeding or similar items. Review collected by and hosted on G2.com. Show More Response from Gary Smith of Motive [Editedit](https://www.g2.com/survey_responses/motive-review-13178724/official_response/edit) Thank you for your review. We're glad to hear about your use of Motive products and service. We appreciate any additional feedback for improvements and share it with the relevant team. If you have further feedback or need assistance in the future, please reach out to us at support@gomotive.com, 24/7 Live Chat or call our Support Hotline at (855) 434-3564. Regards, Motive Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Chemicals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Chemicals") AC Verified User in Chemicals Small-Business (50 or fewer emp.) 7/28/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Effective Driver Monitoring, But Setup Challenges" 2.5/5 What do you like best about Motive? I like Motive because it allows me to see where my employees are, and what stands out to me is that it tries to teach drivers about their violations. I use a lot of requested videos, which help me understand speed limits and see what the person was doing when a violation occurred. Seeing the current speed limit on these videos is particularly helpful. Also, the online setup was not a problem for me. Review collected by and hosted on G2.com. What do you dislike about Motive? I find it frustrating that the GPS sometimes thinks the car is on a specific road when it's actually on a highway. Also, the car installation process was horrible for me because I'm not a technical person and it was hard to understand what to do. Review collected by and hosted on G2.com. What problems is Motive solving and how is that benefiting you? I use Motive to address speeding events, car accidents, near collisions, and police stops. It helps me track where my employees are and educates drivers about their violations. Review collected by and hosted on G2.com. Show More Response from Gary Smith of Motive [Editedit](https://www.g2.com/survey_responses/motive-review-13179394/official_response/edit) Hi, Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MOTIVE Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 7/23/2026 "Flawless Onboarding, Responsive Support, and AI-Powered Insights That Deliver" 5/5 What do you like best about Motive? The onboarding process with the entire team—sales, GPS support, fuel card support, and our account manager—was flawless. Steven Swartz in sales walked us through the pricing structure and explained how it would be more beneficial than our current telematics partner, and he was also able to secure a buyout from our existing contract. He set up the Motive dashboard for everyone who would be using it, added our drivers, and entered our full 62-vehicle fleet with all the necessary details. We didn’t have to do a thing until we were ready. We also had multiple meetings to review the reporting features and to make sure everyone on my team understood the workflow. After we were onboarded, our fuel card support person, Sabrina Tillery, walked me through setting up fuel limitations and alerts for potential fuel fraud. She continued to call and check in well after the initial onboarding, which I appreciated. Hafsa Ishaq helped during our onboarding as well. He answered questions within hours and was knowledgeable about everything from manual odometry entry to adding geofences. He was instrumental in making the first month smooth and the transition to going live easy. Jack Rogers, our account manager, responds quickly by email or phone whenever I have a question. If he doesn’t have the answer right away, he points me in the right direction or gets back to me within a day or two, and he consistently follows up. As for performance, the cameras and fuel cards have been working very well for us. We’ve already had incidents that our yard managers and dispatchers wouldn’t have known about until later, but the AI flagged them by detecting that a vehicle hit something. The AI has also helped push our yard managers and drivers to refine their driving skills, and we’re even considering upgrading to the AI plus dashcam so we can have more in-cab alert capabilities. Review collected by and hosted on G2.com. What do you dislike about Motive? The AI has some downsides. We can’t get accident reports immediately because it needs time to download all the data and compile everything. That delay also impacts the reporting feature. With our previous telematics partner, I could pull a distance summary for all vehicles the next day for the prior month, but with Motive I have to wait a few days. Additionally, we are unable to add pins to the fuel cards that are specific to a driver. With our previous telematics partner, we had been able to assign a unique pin to the driver to enter at the fuel pump. That was an easy way to track which driver was using what fuel card for a specific vehicle. With Motive, they assign the unique pin, and it requires that every driver use the app or their cell phone to verify at the pump. Unfortunately, that does not work for our company as the drivers are not tech savvy. Review collected by and hosted on G2.com. What problems is Motive solving and how is that benefiting you? With our previous fuel card program, the rebates we received were minimal and only came on a quarterly basis. With Motive, our rebates are larger based on the fuel stations we frequent, and they’re available right away in our account. We’ve already saved a few thousand dollars since onboarding, and that should continue to grow as we move through our busy season. For example, with CITGO WEX, we would receive at most $500 during an entire year in rebates. With Motive, we get 2.5% cashback in the first year of our contract and after the first year, we get 1.5% cashback. We can see an overview on the dashboard that shows what we save for every transaction, and we get a weekly email that summarizes this information for us. We have saved since December 29th, 2025 $5,443.20. In addition, Motive is helping solve an issue we’ve had in the past with drivers not paying close attention to speed or harsh driving. With the in-cab alerts, drivers are forced to pay attention to these issues in the moment. We’re hopeful that, with continued vigilance from the AI camera and the in-cab alerts, our drivers will keep reducing potentially hazardous driving. Review collected by and hosted on G2.com. Show More Response from Gary Smith of Motive [Editedit](https://www.g2.com/survey_responses/motive-review-13153413/official_response/edit) Thank you for your review! We're glad to hear about your use of Motive products and service. We appreciate any additional feedback for improvements and share it with the relevant team. If you have further feedback or need assistance in the future, please reach out to us at support@gomotive.com, 24/7 Live Chat or call our Support Hotline at (855) 434-3564. Regards, Motive Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ricardo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ricardo R.") RR Ricardo R. Auxiliar de Sistemas y Monitoreo Small-Business (50 or fewer emp.) 4/23/2026 "Review Motive" 4/5 What do you like best about Motive? 1.- The tracking mode facilitates guiding our operators, allows real-time monitoring of our units, and provides follow-up in critical situations. 2.- Travel image history is a tool that allows us to quickly follow up on an event, as it stores images every 5 minutes, providing a clear view of the tracking. 3.- Geofences, the geofence entry alert helps us become aware of any route deviation, as the configuration sends us an immediate notification when our vehicle enters any geofence that was previously created with this feature. 4.- Cameras are a tool that helps us provide more secure monitoring of our units and operators, as the configurable alerts greatly support us in meeting our security objectives. Review collected by and hosted on G2.com. What do you dislike about Motive? 1.- Alerts, they arrive delayed both on the platform and on WhatsApp. 2.- Warranties, they should speed up the process of replacing equipment that fails. 3.- Geofences, they should make the background of the geofence names and also the icon transparent, as this visually clutters the map and affects the tracking of our units. 4.- Send disconnection alert for cameras, when they are not disconnected. 5.- Although it doesn't happen very often, the cameras freeze and stop updating the image, a reset of the Gateway and the camera is needed to restore it, this can affect us at a critical moment when we don't have vision in some critical event. 6.- Reports, they should add the option to select not only the date but also the time to establish a more precise criterion in a history. Review collected by and hosted on G2.com. What problems is Motive solving and how is that benefiting you? Help manage our fleet and with AI support to monitor safety such as drowsiness, lane deviations, and other risky behaviors, with which we protect our operators and vehicles, as well as the use of alerts that assist in decision-making. Review collected by and hosted on G2.com. Show More Response from Gary Smith of Motive [Editedit](https://www.g2.com/survey_responses/motive-review-12536630/official_response/edit) We’re truly grateful for the positive review, Ricardo! Thank you for taking the time to share your feedback on G2. We appreciate your support and value you as a Motive customer. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, reach out via live chat , or call our Support Hotline at (855) 434-3564 We look forward to serving you again soon! Motive 5/7/2026 Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Nima A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nima A.") NA Nima A. Operations Manager Enterprise (\> 1000 emp.) 10/31/2025 "Intuitive Interface Boosts Fleet Management" 4/5 What do you like best about Motive? I use Motive to manage fleet operations and find that it helps me with timekeeping and holding my team accountable for safety. The interface is intuitive and makes it easy to see important data, which is something I really like. It's pretty easy to navigate, and the initial setup was easy as well. Review collected by and hosted on G2.com. What do you dislike about Motive? I don’t like that you have to request video for certain times, and it can take a while if it’s a long clip; I wish there was a quicker solution to view any time on video. Review collected by and hosted on G2.com. What problems is Motive solving and how is that benefiting you? I use Motive to manage fleet operations, helping me with timekeeping and holding my team accountable for safety. Review collected by and hosted on G2.com. Show More Response from Russell Cook of Motive [Editedit](https://www.g2.com/survey_responses/motive-review-11890959/official_response/edit) Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. 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