LaunchBay Reviews & Product Details

What I like most about LaunchBay is its level of customization and flexibility. We were able to build a client portal experience that truly fits our intake process, rather than forcing our workflow into a generic system. That has made a big difference for us internally and for our clients as well. Overall, everything feels more organized, more professional, and far more aligned with how we actually operate day to day. Review collected by and hosted on G2.com.

I would not really call it a dislike, but there is definitely a learning curve, especially if you want to take full advantage of the customization. Like anything, it takes some time to understand how to best structure it for your business, but the resources and support have made that much easier. Review collected by and hosted on G2.com.

I LOVE the highly customizable portal, and the way it handles tasks and views! The built-in design approval capabilities are a standout feature for our design workflow. Additionally, every single feature provided feels well-thought-out and their support team is incredibly helpful and fast to respond whenever we have questions. Clients love the features and find it really accessible for all levels of tech savy-ness! Review collected by and hosted on G2.com.

My only real dislike is the current limitation regarding portal styling. I would love to be able to customize fonts and other specific brand styling elements within the portals to make them feel even more integrated with our brand identity, but that's neither here nor there! They're shipping new updates and features all the time so I'd totally trust that it's in the works. Review collected by and hosted on G2.com.

I love that it is incredibly intuitive to use, I had templates and automations set up in a heartbeat when I started, and then continued to refine them as I went along. Their support is great, very hands-on and responsive. We use the portal all day every day to onboard and manage our clients. I was also able to hook it up to two systems I use, Jotform and Calendly through Zapier. Review collected by and hosted on G2.com.

The worst thing is you'll be compelled to buy it once you start using it! I thought I was in for a monthlong trial but moved from trial to purchase in just days. We loved it that much. Review collected by and hosted on G2.com.

I use LaunchBay for project tracking internally with my team and for client-facing tasks like uploading documents and managing tasks. It provides clarity and lets my clients take ownership of their tasks, which I really value. Plus, it offers a single space for communicating and sharing information. I find it user-friendly and easy to use, and the interface makes sense overall. Review collected by and hosted on G2.com.

Though I like the interface overall, I think it could look a little bit more modernized and can be more customizable. I would like to be able to customize it more with my colors, my fonts, my brand in order for it to feel very connected to my brand. Also, it would have been nice to have more support from LaunchBay experts during the setup to effectively navigate the onboarding. Review collected by and hosted on G2.com.

I like that LaunchBay is really user-friendly. Our client seems to enjoy using it, and it makes it super obvious to them what they're working on, what we're working on, and what's been completed. We’ve just recently started using it with them, and so far, they haven't had any problems navigating. LaunchBay is pretty straightforward, which definitely made us more eager to use it with clients since we want to make sure that not only we can use it, but also it's something that our clients find easy to use. Within the platform itself, it was very easy to set up. I liked how we could brand it and make it look nice for our clients. The customer service has been awesome, and the platform itself, I could see it being largely super useful for us in working with clients. Review collected by and hosted on G2.com.

I think there are certain things that could be more seamless for us with the Zapier integration we've set up for it, especially since Asana is widely used at our company internally. Setting up zaps was fairly complicated because certain fields weren't exposed on specific actions. I've also run into bugs where tasks created from a zap in LaunchBay have a due date that's a day earlier than in Asana. Even though it's flagged, it hasn't been fixed, and we have to manually adjust dates in LaunchBay. This makes the integration setup more complicated and tedious. Also, the Zapier setup was a headache because some things weren't exposed, making it frustrating. Review collected by and hosted on G2.com.

I appreciate how LaunchBay allows us to serve our clients well with their portal's great UI experience. I like the project views it provides for our internal teams, along with the automations that help remove redundancies. The project tool back end stands out for me because it helps us manage workflows with our clients effectively. It allows us to see clearly where each project is, identify where it might be stuck, and track tasks assigned to the client or team that are overdue. The initial setup was relatively easy, and the team was great and very helpful. Review collected by and hosted on G2.com.

Could enhance their messaging system as it is very basic for now - functional but needs to have more features. Review collected by and hosted on G2.com.

I use LaunchBay for both client and internal tasks to make our workflows more efficient. I appreciate how it keeps us out of emails and notifies customers as the project progresses. The onboarding process is very personable, and our onboarding specialist was able to create custom process workflows for us. Although learning any new software takes time, the onboarding team is a great benefit. Review collected by and hosted on G2.com.

I don't like that third-party contractors don't have access like the client guest does, but with more features available to them than just guests. Many third-party contractors, like engineers or drafting teams, aren't employees, so I don't want to pay a seat for them. They need more access than guests do. Review collected by and hosted on G2.com.

I really like that they're very friendly. For example, our customer success person and the onboarding person are really easy to go through. They solve problems easily and help us with feedback and setting up. We really like the white labeling and everything that they allow us to do; it's like an all-in-one solution for our clients. I also really like the recently updated UI/UX design on the platform. The initial setup was great and totally easy; even during the trial period, I could set it up with just their videos and a couple of explanations. It's really intuitive. Review collected by and hosted on G2.com.

At the moment I don't have anything that I have disliked so far. Review collected by and hosted on G2.com.

I like LaunchBay because it's lightweight and easy to set up templates and automation. The white label features are great too, allowing us to present a bespoke and custom solution without needing to build it ourselves. It serves as a great extension for our business presentation. The initial setup was very simple, with most things being self-explanatory, though the team helped us through what we couldn't figure out. Review collected by and hosted on G2.com.

Some more improvements to the customer portal would be great. An even cleaner UI to make client actions more logical and straightforward. Portal templates would be amazing too. Review collected by and hosted on G2.com.

Has a simple, clean interface and works really well for my projects, magic link logins so client's don't need to remember their passwords, with most if not all the forms and features for project lifecycle. Very easy to get started with it. Customer support has also been helpful, responsive, and transparent throughout our onboarding. Review collected by and hosted on G2.com.

It's not for quick, one-off individual tasks like a single signature or a simple form request because it requires setting up an entire project. Currently only integrates with Zapier which is a blocker for some. Review collected by and hosted on G2.com.