I think the move towards a web interface for many aspects is helpful for Mac users like me. Review collected by and hosted on G2.com.

1. Longer Customer Service hours or a few hours over the weekend. I often find myself using the after-hours and wanting help.

2. Perhaps I don't know how to do this, but a faster way of finding PDFs of reports (esp. Primers). The search feature should be more specific. Review collected by and hosted on G2.com.

I love being able to see the data in (near) real time while I'm managing datasets in the workspace. Review collected by and hosted on G2.com.

The data can load a bit slowly sometimes. Sometimes I wish there were comprehensive packages of the most relevant data for an asset class so that I can browse more easily. Review collected by and hosted on G2.com.

I appreciate that Morningstar Direct is an independent platform providing unbiased opinions, which I highly value. I use it almost weekly, sometimes more frequently, for everything from research to portfolio tracking. The screening tool for stocks, ETFs, and funds, as well as the folio tracking support, are features I value. The platform is great for all things investing, such as screening, tracking investments, and understanding markets. Setting it up was very easy. I'd say the portfolio tracking feature is among the most robust I've seen. Review collected by and hosted on G2.com.

I find the portfolio monitoring function could be much better since it's missing a lot of robust features. It starts to not function well, especially with larger or older portfolios. It has severe limitations on the number of positions, how long you can track it for, and it seems very buggy, particularly with manual portfolios. Review collected by and hosted on G2.com.

I most specifically like how you can save workspaces to create almost personalized dashboards for the data I need to use consistently. It saves me a lot of time from having to consistently build these each day. Review collected by and hosted on G2.com.

The data quality is iffy at best. We often find numbers that don't make sense, missing data points or things that we flat out disagree with. There are often data points that are wrong. Recently we have had portfolio manager listing mistakes that have caused us to unnecessarily write reports, Sustainalytics data points that are incorrect and cause us to deviate from our firm's stated processes, and data points that we just have to delete because they are clearly mistaken, creating issues in our quantitative processes. We also frequently run into tools that don't work, consistent software crashes, and other issues that make Morningstar a significant pain point in our workflow. Review collected by and hosted on G2.com.

I think it's probably the add-in. That's frankly what we use it the most for or what I use it the most for. It allows me to put together various things regarding our investment analysis. Once I open an Excel file, if I build it correctly, it just updates itself. I also use it for graphs and materials for our quarterly correspondence with clients. It helps me customize things; I use a lot of ideas that other people have but make my own tweaks, so I'm not just copying and pasting from other people's reports. Typically, the data I need is also in Morningstar. Review collected by and hosted on G2.com.

It seems like there are times when the data is missing or doesn't update in a timely fashion, and it feels like unless we alert Morningstar, nobody realizes it. It's odd that there's not some trigger that gets tripped when something doesn't update by a particular time. I've also had issues with a data point that we've been using for nine years which just went away without any real advanced notice. The only reason we stayed with Morningstar was because of the cost and the fact that everything was already built out. Also, when I tried to contact our relationship manager, I reached out three different times and heard nothing. That's frustrating, especially when they're accusing us of something that's not in our contract and expecting us to respond within a certain time period without responding back to us. Review collected by and hosted on G2.com.

The most helpful aspect of Morningstar Direct is the depth and consistency of its investment data combined with powerful analysis tools in one platform. It allows me to efficiently research funds, ETFs, and managers using standardized performance, risk, and attribution metrics, which makes comparisons clear and reliable. The ability to customize reports, screen investments based on precise criteria, and access long‑term historical data significantly improves both due diligence and client‑facing analysis. Overall, Morningstar Direct helps streamline research workflows and supports more confident, well‑supported investment decisions. Review collected by and hosted on G2.com.

The least helpful aspect of Morningstar Direct is that it can feel complex and unintuitive, especially for less frequent users. The platform has a steep learning curve, and some features require multiple steps or prior familiarity to use efficiently. Additionally, customization and report building can be time‑consuming. While the depth of data is a strength, navigating and extracting insights quickly can sometimes be cumbersome compared to more streamlined tools. Review collected by and hosted on G2.com.

Direct has all the data in one place, which reassures me that work will take less time with fewer moving parts. I value the customizability of the data and reports, as being able to change the format, time periods, and measurement periods is always necessary. The Excel Add-In brings access to Morningstar Direct to my entire firm and provides ease of access to the data found there in a more user-friendly way than Direct itself. Review collected by and hosted on G2.com.

The user interface looks old and intimidating. It is not always clear what module will be required to obtain what I'm looking for. It's difficult to search for anything because a single difference in naming convention will result in no relevant results. It's not always clear if the data is available or up to date, leading to long waits for calculations that might end in errors or outdated results. The presentation studio is extremely hard to use and customize. Sometimes entire IDs break and return a different index than expected (without telling you). Having to log into the Excel Add-In every day is annoying. Even when I'm logged into Direct, I'm prompted multiple times to sign back in, although closing the prompt works too. Review collected by and hosted on G2.com.

I find Morningstar Direct easy to use and intuitive. The Excel plugin is what I like most because it allows me to directly connect to Morningstar Direct from Excel, which is a huge time saver. The plugin lets me create formulas and data feeds that connect seamlessly, enabling me to easily refresh my Excel files with the latest data every month. This feature saves me significant time since I don't have to manually source the data every time. Review collected by and hosted on G2.com.

I think adding more templates or making it easier to create formulas in the Excel plugin would be great. Additionally, the new Direct can be glitchy at times so I find myself switching back to the old one when running performance reports. Review collected by and hosted on G2.com.

Morningstar has the most complete dataset of any provider on mutual funds, ETFs, and SMAs. they also have a solid library of hedge funds and are expanding successfully into interval fund data. There is no valid competitor in terms of data availability and they are on par with peers in the ability to illustrate the data in tables, graphs, and charts. Review collected by and hosted on G2.com.

Morningstar's UI definitely needs to be updated and the cloud rollout seems to have struggled to match the capabilities of the desktop client which I still use. It is not as friendly as it should be in the modern age. Upgrading the UI and making some of the features such as portfolio/account imports would make the software infinitely better. Review collected by and hosted on G2.com.

I like the price to fair market value estimate ratio for ETF portfolios. The Morningstar 9-box benchmark style index is helpful for deciding where to allocate regular investment contributions through dollar cost averaging. Also, the initial setup of Morningstar Direct was easy. Review collected by and hosted on G2.com.

There are so many indexes and they can be confusing. It would be helpful to know if iShares Morningstar ETFs are designed to track those underlying indices. I noticed that in portfolio price/value ratio and ETF fair value estimates are not available for the iShares ETFs that track Morningstar style box indices. Historical fair value estimate that goes back more than 1 year would be helpful. Longitudinal fair value estimate versus ETF portfolio price shown over time would be helpful. Review collected by and hosted on G2.com.