Mongoose Conversation Intelligence Platform Reviews & Product Details

I like being able to individualize messages and the mass messaging. There are several features that are great, particularly out-of-office auto-replies, smart messages and scheduled messaging. The motivating notes to keep your inbox clean (aka empty) is very cute and fun. It's fairly easy to use and I don't recall ever needing to reach out for customer support because it's fairly self-explanatory and where it isn't they have videos explaining how to use certain functions. Review collected by and hosted on G2.com.

Something I dislike is when a prospective student tries calling the number that's set for my personal texting line, it doesn't distinguish the call coming into my cell is from/for the Mongoose number. As well as when I return any missed calls from Mongoose, it's coming from my personal cell number, not my personal Mongoose number. Which probably isn't a Mongoose issue, might be a carrier issue, but it would be nice to have a calling feature within the mobile app. (Unsure if the above has been addressed.)

It's a bit inconvenient to have to remove certain people from a team temporarily while sending out a mass text from within a team-shared number, so being able to temporarily mute their notifications rather than removing them from the team would be a nice feature they could improve. Review collected by and hosted on G2.com.

I really appreciate the Mongoose Conversation Intelligence Platform for its intuitive dashboard, which significantly aids in organizing and managing my student interactions. This feature allows me to effortlessly create campaigns and group students together, making my communication more efficient. I also love how it simplifies the process of reaching out to multiple students simultaneously; I can send one message that is distributed individually, ensuring privacy and direct interactions without any mass replies. Additionally, I am impressed by how the platform facilitates tracking responses, providing insights into how many students are engaging and the percentage of responses received. Furthermore, the initial setup was very user-friendly, which saved me a lot of time and hassle. Review collected by and hosted on G2.com.

I find it challenging to upload or create student profiles within the Mongoose Conversation Intelligence Platform if it doesn't sync or integrate seamlessly with our internal systems. This lack of integration makes the process more cumbersome and would work better for me if improved. Review collected by and hosted on G2.com.

I really find Mongoose Conversation Intelligence Platform’s feature of smart messages particularly beneficial. This functionality enables me to tailor communications effectively by selecting responders based on their replies, which significantly enhances our communication strategy with large segments of our funnel. The platform simplifies and streamlines the process of contacting a wide audience, making it incredibly efficient for my tasks. Additionally, the initial setup was very easy, which saved me a lot of time and effort. This ease of use and efficiency is why I would highly recommend Mongoose Conversation Intelligence Platform to colleagues. Review collected by and hosted on G2.com.

I don't like the limited integration options with Recruit, which restricts how seamlessly I can use Mongoose Conversation Intelligence Platform alongside other tools vital to our operations. Review collected by and hosted on G2.com.

Mongoose has been one of the most valuable tools for us and how we communicate with those we support. My staff uses it daily to improve our outreach. Features such as smart messages, polling questions, and segment creation have streamlined our efforts. Additionally, the Mongoose team offers a lot of support for the platform and they are easy to connect with. Review collected by and hosted on G2.com.

I don't really know if there is a downside that we've seen in the years we've used it.The platform is pretty easy to use, once you understand the platform. Review collected by and hosted on G2.com.

What I really like the most is the ability to send mass text messages! It made it so much easier to outreach to the students. Review collected by and hosted on G2.com.

The dashboard is an area where it seems less useful for me, I tend to skip over it at times. Review collected by and hosted on G2.com.

easy to use and Kelsey is great. She is our campus liaison Review collected by and hosted on G2.com.

nothing. Maybe a bit of an easier process to iport student info. Review collected by and hosted on G2.com.

This is a helpful tool to engage with applicants through text messaging. Review collected by and hosted on G2.com.

I don't have any complaints about this platform. Review collected by and hosted on G2.com.

Useful for managing large volumes while maintaining engagement. The platform is intuitive, making it easier for staff to use. Responses feel personal. Review collected by and hosted on G2.com.

Worrying about losing the actual personal experience Review collected by and hosted on G2.com.

Cadence Mongoose has been amazing since we started using it! From the demo to the setup and the constant support! This is definitely what we needed to reach more of our students! Lots of features, and great reporting Review collected by and hosted on G2.com.

So far I have not found anything I do not like with this platform. Review collected by and hosted on G2.com.

I like the clean, smooth interface, the tutorials, and the easy features. I have been using this to text my university students and it is a much more effective method of reaching them (and getting replies) than email. Review collected by and hosted on G2.com.

It would be nice if the platform integrated more easily with our systems we use for the university. We use something called Banner, and it would be nice to be able to plug in university ID #s. Review collected by and hosted on G2.com.