--- title: monday service Reviews meta_title: 'monday service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 166 reviews by the users' company size, role or industry to find out how monday service works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 166 scale: '5' date_modified: '2026-07-28' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # monday service Reviews **Vendor:** monday.com **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 166 ## About monday service monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight. At the core of monday service is the Agents Workforce - an AI-powered service workforce made up of specialized agents that autonomously resolve requests and take action across the organization, while teams remain firmly in control. Built natively on the monday.com platform, agents use ticket history, organizational knowledge, and live business context to deliver accurate, policy-aligned service from day one. With built-in orchestration, guardrails, and real-time monitoring, teams can safely deploy, oversee, and scale AI as service demand grows. With no-code AI and automation, teams can deploy and optimize workflows in minutes. As service demand grows, AI helps absorb high-volume work, reduce backlog, and protect SLAs - freeing teams to focus on higher-impact initiatives instead of constant firefighting. Unlike legacy ESM tools that separate ticketing from execution, monday service connects requests directly to workflows, projects, and cross-team work. Resolutions trigger real action, updating systems and moving work forward in real time. Enterprise-grade permissions, guardrails, and monitoring provide full visibility and control over AI-powered processes at scale. Whether replacing a legacy ESM solution or launching service management for the first time, monday service delivers rapid time-to-value, intuitive adoption, and scalable AI-driven execution - with minimal implementation. Service at scale. Without losing control. Key Capabilities: Omnichannel ticket intake Autonomous AI agents for triage, routing, and end-to-end resolution No-code workflows and automation Dashboards and reporting SLA tracking and performance insights Project, problem, and incident management ## monday service Pros & Cons **What users like:** - Users find the **ease of use** of Monday Service invaluable, simplifying adaptation and enhancing efficiency for their processes. (31 reviews) - Users value the **flexibility and adaptability** of Monday Service, significantly enhancing their efficiency and workflow management. (13 reviews) - Users value the **automation features** of monday.com, which streamline processes and enhance productivity significantly. (12 reviews) - Users appreciate the **user-friendly organization** and visual management features of monday service, enhancing task tracking and communication. (10 reviews) - Users appreciate the **organizational capabilities** of monday service, enhancing team collaboration and streamlining communication seamlessly. (10 reviews) - Customizability (9 reviews) - Customization (8 reviews) - Easy Setup (8 reviews) - Setup Ease (8 reviews) - Users value the **communication efficiency** of monday.com, enhancing connectivity and client interactions beyond traditional meetings. (7 reviews) **What users dislike:** - Users find monday's **limited features** frustrating, especially the reliance on third-party integrations and workflow constraints. (9 reviews) - Users find **limited functionality** in automation and reporting features, which hinders customization and flexibility in workflows. (7 reviews) - Users experience occasional **performance issues** with slow loading times, especially on large boards or older PCs. (7 reviews) - Users express concern over **limited automation options** , hindering flexibility and complicating workflows without costly upgrades. (6 reviews) - Users find Monday Service to be **not intuitive** , with complicated navigation and slow performance hindering their overall experience. (5 reviews) - Poor Performance (5 reviews) - Ticketing Issues (5 reviews) - Users occasionally face **errors with links in emails** sent from Monday, impacting communication effectiveness. (4 reviews) - Complexity (4 reviews) - Editing Limitations (4 reviews) - [View monday service pricing details and edition comparison](https://www.g2.com/products/monday-service/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+10%3A30%3A04+-0500&secure%5Bsession_id%5D=38686fda-f351-497e-beae-8c6fddc7d81c&secure%5Btoken%5D=727b820a0387d0e48f0fe39ba0198414c5d9746e9a09ffc2cb95e8411bf64603&format=llm_user) ## monday service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - [Darwinbox](https://www.g2.com/products/darwinbox/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sortly](https://www.g2.com/products/sortly/reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## monday service Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top monday service Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,296 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,654 reviews)