--- title: monday service Reviews meta_title: 'monday service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 148 reviews by the users' company size, role or industry to find out how monday service works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 148 scale: '5' date_modified: '2026-07-21' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # monday service Reviews **Vendor:** monday.com **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 148 ## About monday service monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight. At the core of monday service is the Agents Workforce - an AI-powered service workforce made up of specialized agents that autonomously resolve requests and take action across the organization, while teams remain firmly in control. Built natively on the monday.com platform, agents use ticket history, organizational knowledge, and live business context to deliver accurate, policy-aligned service from day one. With built-in orchestration, guardrails, and real-time monitoring, teams can safely deploy, oversee, and scale AI as service demand grows. With no-code AI and automation, teams can deploy and optimize workflows in minutes. As service demand grows, AI helps absorb high-volume work, reduce backlog, and protect SLAs - freeing teams to focus on higher-impact initiatives instead of constant firefighting. Unlike legacy ESM tools that separate ticketing from execution, monday service connects requests directly to workflows, projects, and cross-team work. Resolutions trigger real action, updating systems and moving work forward in real time. Enterprise-grade permissions, guardrails, and monitoring provide full visibility and control over AI-powered processes at scale. Whether replacing a legacy ESM solution or launching service management for the first time, monday service delivers rapid time-to-value, intuitive adoption, and scalable AI-driven execution - with minimal implementation. Service at scale. Without losing control. Key Capabilities: Omnichannel ticket intake Autonomous AI agents for triage, routing, and end-to-end resolution No-code workflows and automation Dashboards and reporting SLA tracking and performance insights Project, problem, and incident management ## monday service Pros & Cons **What users like:** - Users find the **ease of use** of Monday Service invaluable, simplifying adaptation and enhancing efficiency for their processes. (31 reviews) - Users value the **flexibility and adaptability** of Monday Service, significantly enhancing their efficiency and workflow management. (13 reviews) - Users value the **automation features** of monday.com, which streamline processes and enhance productivity significantly. (12 reviews) - Users appreciate the **user-friendly organization** and visual management features of monday service, enhancing task tracking and communication. (10 reviews) - Users appreciate the **organizational capabilities** of monday service, enhancing team collaboration and streamlining communication seamlessly. (10 reviews) - Customizability (9 reviews) - Customization (8 reviews) - Easy Setup (8 reviews) - Setup Ease (8 reviews) - Users value the **communication efficiency** of monday.com, enhancing connectivity and client interactions beyond traditional meetings. (7 reviews) **What users dislike:** - Users find monday's **limited features** frustrating, especially the reliance on third-party integrations and workflow constraints. (9 reviews) - Users find **limited functionality** in automation and reporting features, which hinders customization and flexibility in workflows. (7 reviews) - Users experience occasional **performance issues** with slow loading times, especially on large boards or older PCs. (7 reviews) - Users express concern over **limited automation options** , hindering flexibility and complicating workflows without costly upgrades. (6 reviews) - Users find Monday Service to be **not intuitive** , with complicated navigation and slow performance hindering their overall experience. (5 reviews) - Poor Performance (5 reviews) - Ticketing Issues (5 reviews) - Users occasionally face **errors with links in emails** sent from Monday, impacting communication effectiveness. (4 reviews) - Complexity (4 reviews) - Editing Limitations (4 reviews) ## monday service Reviews ### 1. Automation That Eliminates Repetitive Work and Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas H. | Service Desk Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about monday service?** The automation features are what really made the biggest difference for me. Once everything is set up properly, a lot of the repetitive work simply disappears. Things like assigning tickets, updating statuses, and sending follow-ups happen automatically, so work keeps moving without constant manual input. It ends up saving me a lot of time throughout the day. **What do you dislike about monday service?** Setting up automations for the first time takes a bit of effort. You really have to think through the workflow to get the best results. It isn’t difficult, but it does involve some trial and error and a little adjustment before everything works the way you want. **What problems is monday service solving and how is that benefiting you?** Before using monday service, we spent a lot of time on routine tasks that didn’t add much value. Now those actions are automated, which frees the team to focus on real problem-solving instead of repetitive work. ### 2. Flexible Workflow Tracking with Clear Visibility, Automations & Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Yulian R. | SysOps - Compliance Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about monday service?** What we like best about monday.com is how flexible and easy it is to adapt to different workflows without heavy setup. It works well for tracking operational, compliance, and cross-team tasks, and gives clear visibility into ownership, status, and priorities. The automation and integrations make it easy to keep work moving without constant manual follow-ups, which helps teams stay aligned and accountable. **What do you dislike about monday service?** As usage grows, boards can become cluttered and harder to manage without strong conventions in place. Some advanced automations and reporting features also require higher-tier plans, which can limit flexibility unless you upgrade. Additionally, while integrations are easy to set up, deeper customization can be limited without workarounds, and performance can occasionally lag on very large boards. **What problems is monday service solving and how is that benefiting you?** monday.com helps us solve the problem of tracking work across multiple teams and workflows in a single, visible place. It centralizes task ownership, priorities, and status, reducing the need for follow-ups across email or chat. This improves accountability, keeps work moving, and makes it easier to manage operational and compliance-related tasks without losing visibility as projects scale. ### 3. Very Helpful Support Team with Fantastic Follow-Up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** I don't always love that you have to start with an AI chat as I tend to do a high level of research prior to reaching out to support. However, once you interact with the support team, they are very helpful. They seek to determine exactly what the issue is and are willing to dig in deep. The follow up is fantastic as well. **What do you dislike about monday service?** Starting with AI makes it hard to get to the root. **What problems is monday service solving and how is that benefiting you?** Efficiency with tracking and handling tasks that come in. The availability of integrations allows our teams to interact transparently and swiftly with one another. ### 4. Monday Service Transformed Our Dispatch and Work Order Management **Rating:** 5.0/5.0 stars **Reviewed by:** Serin T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about monday service?** We handle industrial mechanical, electrical, and HVAC maintenance for a large manufacturing plant as well as commercial facilities. Monday sevice has completely transformed our dispatch and work order management. The visual service boards are incredible; I can look at the dispatch dashboard and see exactly which of our technicians are onsite at the client factory. **What do you dislike about monday service?** Setting up complex, multi-tiered service level agreements took a lot of trial and error because our industrial contracts vary widely. Some clients require a two-hour emergency response for generator failures, while others allow a 48-hour window or focus more on routine electrical checks. **What problems is monday service solving and how is that benefiting you?** Before Monday Service, our technicians were operating off paper work orders and WhatsApp messages, which led to missed maintenance windows and lost revenue. Monday Service has centralized our entire field service operation. ### 5. Monday Service Streamlines Cross-Department Event Coordination with Custom Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Serina J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about monday service?** We host massive corporate conferences and weddings in the hotel towers. Monday Service helps us build custom, cross-department dashboards for these events. For example, if a projector breaks in Conference Room A or the catering team needs an emergency power drop, I can create a ticket that tags both IT and Maintenance at the same time. **What do you dislike about monday service?** The guest access limits can be frustrating. I want to invite our external event planners to approve a floor plan or update an equipment delivery status directly within the platform, but giving them interactive permissions is difficult. **What problems is monday service solving and how is that benefiting you?** Event coordinators used to run around the hotel desperately trying to reach a maintenance worker over the radio whenever something went wrong. This completely eliminates the panic that can come with event management and helps ensure our corporate clients have a perfect experience. ### 6. Streamlined Team Collaboration with Powerful Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Eduardo P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** I like the flexibility, automation, and integration that make our workflows faster and easier to manage. The flexibility lets us customize workflows, automations reduce repetitive tasks, and integrations keep our tools and data connected. The initial setup was easy and intuitive, and we were able to customize the workflows quickly. **What do you dislike about monday service?** Some advanced automations can be complex to configure, and the platform could offer clearer error messages and easier troubleshooting. **What problems is monday service solving and how is that benefiting you?** I use monday service to manage service requests, track projects, and improve collaboration. It organizes requests, automates tasks, and enhances team visibility, reducing manual work and keeping information updated. ### 7. Excellent Collaboration Tool for Organizing Workflows and Managing Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Amy C. | Co-founder & Brand Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about monday service?** It’s an excellent product for collaboration, and it makes it easy to organize workflows and manage tasks. **What do you dislike about monday service?** If the organization is huge and has many processes in place, it can become quite difficult to get the hang of it at first. **What problems is monday service solving and how is that benefiting you?** It helps me organize workflows, manage tasks, assign tasks to specific people, share documents, and track time. ### 8. Straightforward Interface with Unpredictable Crashes **Rating:** 5.0/5.0 stars **Reviewed by:** Faith B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about monday service?** I like how monday service is very straightforward, making it easy to use and keeping me organized. The automations are great, and I found the initial setup extremely easy. **What do you dislike about monday service?** I find that the service crashes a lot, and if something is loading and I change tabs, the system freezes. **What problems is monday service solving and how is that benefiting you?** I use Monday Service to dispatch vendors, update tenants and owners, and manage estimates and invoices. It's straightforward, keeps me organized, and has great automations. However, it crashes often, especially if something is loading and I change tabs, causing the system to freeze. ### 9. Incredible Visual CRM and Pipeline Management in Monday Service **Rating:** 5.0/5.0 stars **Reviewed by:** Cane M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2026 **What do you like best about monday service?** Managing the commercial pipeline for elevator modernizations and maintenance contracts is a massive undertaking, but Monday Service’s visual CRM and pipeline management are incredible. I can see exactly which building managers are due for contract renewals, track the status of new installation bids, and assign follow-ups to my sales team—all in one clean, color-coded dashboard. **What do you dislike about monday service?** The initial setup of complex conditional sales pipelines can be a bit overwhelming. It can also take some effort to get the permissions exactly right, so that junior sales reps only see their specific regional territories. **What problems is monday service solving and how is that benefiting you?** Our sales data used to be scattered across spreadsheets and email threads, which led to missed renewal opportunities. Monday service has centralized our entire commercial operation, giving me real-time visibility into the revenue pipeline. ### 10. Monday Service: End-to-End Ticket Visibility with Powerful Automations **Rating:** 5.0/5.0 stars **Reviewed by:** Sumesh T. | IT Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about monday service?** Monday service gives us clear, end-to-end visibility into every ticket and task across our support operations. It genuinely feels like a command center for our IT workflows, helping us stay on top of what’s happening at any moment. The automations keep requests moving through the system without the need for constant manual follow-ups, and the dashboards make it simple to spot where attention is needed and what should be prioritized next. **What do you dislike about monday service?** Some of the more advanced automation rules took a bit of trial and error before we could finalize them. However, once everything was configured correctly, they’ve been very reliable and consistent. **What problems is monday service solving and how is that benefiting you?** Before implementing monday service, we were juggling spreadsheets, emails, and chat messages to track issues. The process was messy, and things occasionally slipped through the cracks. Now everything is centralized in a single dashboard that even non-technical teams can navigate easily. As a result, our day-to-day operations feel much more organized and easier to manage. ### 11. Streamlined Collaboration with a Clear Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Jasper V. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** I really like working with monday service. It helps our marketing agency work together with clients in one clear interface. We use it for planning campaigns, dashboards, task overviews, and meeting notes. I find it particularly effective for sharing tasks between different people and departments, which enhances our remote collaboration. I also appreciate the clear interface and found the initial setup really easy. **What do you dislike about monday service?** Customization feels less flexible compared to Notion. **What problems is monday service solving and how is that benefiting you?** I find monday service helps us collaborate remotely and manage tasks efficiently with a clear interface for planning, dashboards, and meeting notes. ### 12. Highly Flexible Workflows That Make Ticket Management Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan J. | Operations Systems Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about monday service?** One of the things I like most about the monday service is how flexible it is when building workflows. Our team was able to customize boards, statuses, and request types to fit the way we already handle service requests, so the setup didn’t force us to completely overhaul our process. After we got everything configured, managing tickets became much easier and more straightforward. **What do you dislike about monday service?** There are a lot of configuration options available, which can feel a bit overwhelming during the initial setup. It really helps to take some time to plan out the structure before rolling it out to the rest of the team. **What problems is monday service solving and how is that benefiting you?** Before using this platform, incoming requests were scattered across multiple tools and channels. Now, everything comes through one structured workflow, which gives me clear visibility into what’s coming in. That makes it much easier to prioritize work, stay organized, and ensure no request falls through the cracks. ### 13. Boosts Workflow Efficiency with Some Setup Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Willian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about monday service?** I like the ease of operating and managing tickets with Monday Service. I also value the statuses and the separation of staff, which bring visibility to the team. Status updates provide clear visibility into project progress, while team assignments ensure accountability and ownership. Together, they improve collaboration, transparency, and overall workflow efficiency. **What do you dislike about monday service?** Sometimes dashboards can become slower with large amounts of data, and some advanced configurations have in the system. **What problems is monday service solving and how is that benefiting you?** I use monday service to optimize workflows, manage projects, handle tickets, and collaborate effectively, solving issues in call handling, resolution, ticket time, and improving department visibility. ### 14. AI Agent Transformed Our IT Support Workflow on monday **Rating:** 5.0/5.0 stars **Reviewed by:** Irilies M. | IT Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about monday service?** We’ve been using monday service for about eight months in our IT support team of around fifteen people, and it has genuinely changed the way we handle requests. The AI agent takes care of simple tickets almost instantly, which has noticeably reduced the number of repetitive tasks our agents deal with each day. Everything also connects smoothly with our other monday boards, so it’s easier to keep work organized and consistent across the team. **What do you dislike about monday service?** Getting our workflows set up at the beginning took some trial and error. There are a lot of customization options, which I appreciate, but it also means it can take a while to figure out the structure that works best for your team. **What problems is monday service solving and how is that benefiting you?** Before using monday service, our tickets were coming in through different channels and resolution times were slower. Now, requests are automatically categorized and routed with AI, which has cut our resolution time nearly in half. Everything is in a single workspace, with clear visibility into ticket status, ownership, and what needs attention next. ### 15. Clean, Intuitive Ticket Automation That Speeds Up Support **Rating:** 5.0/5.0 stars **Reviewed by:** Khalid M. | Support Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about monday service?** Ticket automation and reporting are easy to manage without spending too much time learning the platform. The layout feels clean, straightforward, and intuitive. Our support team is resolving requests much faster now because everything is simpler to track and follow up on. **What do you dislike about monday service?** Some of the reporting options could be a bit more detailed to support deeper analysis. The basic reports work very well, but the more advanced reporting still needs additional flexibility and refinement. **What problems is monday service solving and how is that benefiting you?** Before using this, our support process felt slow and difficult to manage. monday service has made everything more organized and much easier for the team to follow. Requests move through faster now, and we spend less time on manual updates or sorting out confusion about ticket status. ### 16. Flexible Boards That Fit Your Team’s Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about monday service?** What I find most useful is how flexible it is. Rather than forcing your business into a rigid workflow, it lets you build boards that fit the way your team already works. **What do you dislike about monday service?** It can get expensive, the setup takes time, and it isn’t a true accounting system. **What problems is monday service solving and how is that benefiting you?** Monday.com helps us centralize all service requests in one place. Its automations and AI improve efficiency in our day-to-day tasks with minimal human interaction. The dashboard performance provides at-a-glance visibility and notifications for items that need attention. Integrations with our other systems run flawlessly. ### 17. Efficient Candidate Management, Needs Document Upload Feature **Rating:** 3.5/5.0 stars **Reviewed by:** Brooke P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about monday service?** My favorite thing about monday service is that I can put notes directly with the candidate, so that hiring managers can go in there and look at what we have written specifically for them. The initial setup of monday service for me personally was very simple. **What do you dislike about monday service?** I wish there was a place to upload separate documents per client and candidate. **What problems is monday service solving and how is that benefiting you?** I use monday service for recruiting, keeping candidates in one place, tracking their hiring process, and separating company specifics. It lets me add notes for hiring managers to review. ### 18. monday service Keeps Requests Organized with Clear, Transparent Ticket Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha J. | Service Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about monday service?** I appreciate how monday service keeps all incoming service requests organized in one place. It makes it straightforward to track each ticket from submission through resolution. Everyone involved can clearly see status updates and the full activity history, and that level of transparency helps our team stay aligned. **What do you dislike about monday service?** The platform offers a lot of features, and it took our team a little time to figure out which ones were most relevant for us. Having some onboarding guides available early on would have been really helpful. **What problems is monday service solving and how is that benefiting you?** Before we started using monday service, requests were coming in through several different channels, and it was hard to keep everything organized. Now everything flows into one system, where we can track progress easily and stay on top of each request. It’s also much easier to follow up with requestors and make sure nothing gets lost along the way. ### 19. Customer Visibility Portals That Keep Retail Clients Informed **Rating:** 5.0/5.0 stars **Reviewed by:** Saradha T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about monday service?** Our employees use to just email us or ping us on Slack for the IT issue s, which was a nightmare to track ,Since moving to Monday service the employee portal i so easy that they actually submit the tickets the right way. **What do you dislike about monday service?** Sometimes the search bar in the knowledge base is a little finicky with the exact keywords. You have to type exactly what you are looking for. **What problems is monday service solving and how is that benefiting you?** Sales reps were regularly caught completely off guard when major clients called to complain about a delayed container, because Monday Service links operational logistics tickets straight to our account dashboard. ### 20. Keeps Complex Analytics Requests Organized and On Track **Rating:** 5.0/5.0 stars **Reviewed by:** Hassan D. | Analytics Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about monday service?** Managing the analytics and data infrastructure at Ocreato means dealing with constant requests from our performance marketing team and external e-commerce clients. Whether someone submits a ticket for a massive product taxonomy update or a complex data quality audit, the request doesn’t get lost in the inbox. **What do you dislike about monday service?** The dashboard’s native data visualization is surprisingly limited for the analytics team. When I try to generate more complex correlation reports—showing exactly how our ticket resolution time impacts a client’s overall campaign performance—I quickly run into those limitations. **What problems is monday service solving and how is that benefiting you?** Our data requests were previously handled through informal Slack messages, which often led to scope creep and missed deadlines. Monday service has helped formalize our entire data operation pipeline. ### 21. Intuitive Interface with Powerful Automation and Easy Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Marianna I. | Dispute Management Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about monday service?** The intuitive interface, easy customization, and automation features that simplify task and service management. **What do you dislike about monday service?** Some advanced features have a learning curve, and certain customizations can be complex to set up. **What problems is monday service solving and how is that benefiting you?** It helps organize requests, track tasks, and improve team collaboration, making work more efficient and reducing manual follow-ups. ### 22. Full Ticket Visibility and Easy Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Bonnie G. | Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about monday service?** All team members can see every ticket that comes in. They can quickly comment, edit, or share the information as needed. **What do you dislike about monday service?** Search bar should let you look up an open or closed ticket in the same place. **What problems is monday service solving and how is that benefiting you?** We are able to solve issues efficiently in one place. ### 23. Big Helpdesk Upgrade: Automated Tickets and a Clear Board View **Rating:** 5.0/5.0 stars **Reviewed by:** Akram J. | IT Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about monday service?** We’ve been using monday service for about seven months now for our IT helpdesk, and it’s honestly been a big improvement. Tickets come in automatically from email and forms, so we’re no longer doing any manual tracking. The board view has been especially helpful—it gives a clear picture of what’s open and who’s working on what at a glance. **What do you dislike about monday service?** At times, the board can feel a bit crowded, especially when the ticket volume is high. **What problems is monday service solving and how is that benefiting you?** Our old system felt scattered, and it was difficult to keep track of ownership and status. monday service brought everything into one place, which made it much easier to stay on top of incoming requests. Overall, it reduced the chaos and improved the way the team coordinates on tickets day to day. ### 24. Vibrant UI and Great Automations, But Crowded Boards Can Slow Things Down **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about monday service?** The thing I like best about monday service is the overall UI. It has vibrant colors and is easy to work with. I also love the automations. **What do you dislike about monday service?** When a board gets too "crowded" with too much information or automations it can really slowdown the entire application, needing to refresh the page very so often **What problems is monday service solving and how is that benefiting you?** helps me organize projects, track tasks, and collaborate with my team in one place. It saves time, keeps everyone aligned, and makes it easier to meet deadlines. ### 25. Easy Accessibility, But Traceability Issues **Rating:** 4.0/5.0 stars **Reviewed by:** kevin j. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about monday service?** I use the Monday service to track my hours and access crucial information. I really appreciate the accessibility and ease of access, as well as the clear explanations and design. **What do you dislike about monday service?** I find that the service often has bugs for tracking hours, and it often takes a lot of time. **What problems is monday service solving and how is that benefiting you?** I use Monday Service to track my hours, access crucial information, and easily find documents and references. ### 26. Simplified HR Workflows and Faster Employee Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about monday service?** It has made our HR workflow much simpler, and it helps us take care of anything our employees might need quickly and efficiently. **What do you dislike about monday service?** At times, the interface can feel a bit buggy and may lag behind. **What problems is monday service solving and how is that benefiting you?** We needed an HR ticketing system to manage tasks and requests from our employees, and this has helped immensely. It’s made it much easier to keep everything organized and ensure nothing gets missed. ### 27. Monday.com: The Ultimate All-in-One Work Companion **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus T. | Onboarding Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** The best thing about Monday is that it is an "all-in-one" tool. You can manage your process, keep your information well organized, and keep track of the activities that are constantly rolling. I remember the phrase from the Person who trained me, she said: Monday.com will be your best friend during your shift, and so it was. Monday.com is indeed my best working friend. I love it. It is so useful. I use Monday.com every single day, and I would recommend this amazing tool to everyone. One thing that I love is that it keeps your whole Team together. **What do you dislike about monday service?** Nothing in particular. Sometimes it can get kind of slow, but I wouldn't say it's Monday.com itself; sometimes it is related to the performance of the pc you are using. And it is fair to say that, regarding the amount of data that Monday.com handles, I would say that we just need a little patience. In reality, I don't dislike anything about Monday.com **What problems is monday service solving and how is that benefiting you?** Monday.com handles all the information that I need for my processes. I can keep track of the process on a very detailed level; the possibilities are endless. I enjoy how the operation flows across all boards, and the whole Team is bonded together, as it helps tremendously with the communication needs of my company. ### 28. Simple to Use, Efficient, and Effective. **Rating:** 4.0/5.0 stars **Reviewed by:** Will T. | Marketing & Design Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about monday service?** I like how Monday essentially functions like a spreadsheet, but it just doesn't feel as boring as one. It's much more engaging and interactive. I like how easy it is to organize information. **What do you dislike about monday service?** My least favorite aspect is trying to view certain text boxes that were submitted from forms. If it's a large text box, the easiest way is to hover the pointer over it until the full text appears. However, when you double click the ticket to open up the full page the text box is not visible in a way that stays put when you move your mouse off. **What problems is monday service solving and how is that benefiting you?** Monday solves the problem of having people across my organization email me for requests. Instead, I can redirect them to Monday, they submit a ticket, and then all of the tickets are pooled into one easily accessible Monday page where I can manage them easily. ### 29. Great All-in-One Task Management in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Srinath I. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** Great to manage all the tasks at one place **What do you dislike about monday service?** Bit on a cumbersome but can be easily managed **What problems is monday service solving and how is that benefiting you?** To track all the operations tasks in one place is very benefecial. ### 30. Excellent Automation for Tracking ICS Vulnerability Patching in monday service **Rating:** 5.0/5.0 stars **Reviewed by:** Karimi K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2026 **What do you like best about monday service?** Securing operational technology networks in the energy sector is a high-stakes environment. I use monday service to track vulnerability patching schedules for our industrial control systems. The automation recipes are excellent: when a vendor releases a new critical security patch, I create a ticket and the system automatically creates the follow-up items I need. **What do you dislike about monday service?** The terminology on the platform is very project-management focused rather than ITIL-focused. For example, elements are called “boards” instead of incidents, problems, and changes. **What problems is monday service solving and how is that benefiting you?** Tracing the rollout of critical security patches across multiple remote energy facilities used to involve massive, fragile spreadsheets that were always out of date. ### 31. Customisable UI, but Performance and AI Accuracy Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about monday service?** Probably the UI and the customisable portion of almost everything you work with. **What do you dislike about monday service?** the overall performance. Sometimes it takes a while for entered data to load and even when doing so it hasnt loaded correctly. so the AI portion of it doesnt really work well **What problems is monday service solving and how is that benefiting you?** The integration between my sales and marketing team are great, it allows my sales team to enter data and marketing ### 32. Seamless Collaboration with Well-Organized Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Girish S. | R & D Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about monday service?** Seamless collaboration all in one place, and the workflows are very well organized, which makes it easy to stay on track. Responsive customer service and ease of implementation and integrations are other best part of Monday. **What do you dislike about monday service?** For teams with heavy usage, the frequency of use can sometimes expose performance lags. **What problems is monday service solving and how is that benefiting you?** Monday helped us heaps by centralizing tasks deadlines and communication as pulses in one platform. Now we have an organized workflows, good team collaboration and centralized project tracking, which saved lot of time and reduced many errors. ### 33. Clear ticket system that saves time and makes everyday life easier **Rating:** 4.5/5.0 stars **Reviewed by:** Niklas . | Fachinformatiker für Systemintegration, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2026 **What do you like best about monday service?** The ticket system is very clear and easy to use. Requests can be quickly recorded and the processing status is transparent at all times. Working with it saves time and significantly eases daily tasks. **What do you dislike about monday service?** I had expected more from the ticket system. There are occasionally long loading times and searching for older tickets is cumbersome. **What problems is monday service solving and how is that benefiting you?** Vacation planning, support in internal and external services, databases and overviews ### 34. Very Useful Tool with Dashboards That Make Work Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about monday service?** It’s very useful and makes things easier. I also love the dashboards. **What do you dislike about monday service?** I like the formulas and some of the automations. Maybe in the future we’ll be able to create boards with different columns within the group. **What problems is monday service solving and how is that benefiting you?** Dashboards make it easier to get a quick summary of the data, especially when I have it ready on Monday. ### 35. Effortless Board Sharing Makes Team Collaboration Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about monday service?** The ease of collaboration. It is real easy to share boards with teammates and colleagues **What do you dislike about monday service?** Sometimes some automations or specific ideas for boards can be difficult to create, but there is always a resource to help. **What problems is monday service solving and how is that benefiting you?** It is providing my supervisor a holistic view of the teams work, this is keeping us all on track. ### 36. Monday helps me keep track of my tasks and manage team projects efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about monday service?** Monday is a tool that allow me to have a good track of task. It has a pretty, easy and quicky interface and make team work easy and personal work smart. **What do you dislike about monday service?** I haven't had any problems so far using this software. **What problems is monday service solving and how is that benefiting you?** Monday helps me keep track of my tasks, manage team projects efficiently, share results, and collaborate more effectively with my team ### 37. Clear, flexible, and state-of-the-art – ideal for IT project management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** The presentation is very clear and flexible, allowing for cross-company sharing of information. The solution is browser-based and remains "state-of-the-art." Very well suited for project management of IT and specialist teams. **What do you dislike about monday service?** Sometimes visibility is limited, and it's not immediately clear what the cause is. From my perspective, the rights management could also be improved. Occasionally, it takes a very long time for the information to be displayed. As a viewer, I would also wish for more flexibility to better configure my own views. **What problems is monday service solving and how is that benefiting you?** Cross-company project and task planning as well as clear assignment of tasks. ### 38. Chat Feature Makes Client Communication Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Dimitrios R. | Research Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** I like the fact that i can use the "chat" function and talk with the person/client that put in the request **What do you dislike about monday service?** When a person/client uses the form and hands in a request he cannot see the form that he submitted again. **What problems is monday service solving and how is that benefiting you?** the whole fbi log situation. ### 39. Fully Configurable with Powerful Add-Ons **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** It's fully configurable and has many available add-ons that extend the current functionalities. **What do you dislike about monday service?** As it's fully configurable there are some hurdles(setting it up) at the start you need to get past to utilize it. **What problems is monday service solving and how is that benefiting you?** Tracking statuses of projects for many individuals in the organization. ### 40. Easy Task Assignment Through the Site **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** Assigning tasks to someone through the site **What do you dislike about monday service?** The platform is pretty easy to use and user friendly. No complaints **What problems is monday service solving and how is that benefiting you?** It helps me stay organized with any projects that I work on daily. Also allows teams to upload content for me to access. ### 41. Flexible and Customizable, But Ticketing Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Colleen F. | Senior Director of Support and Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** The flexibility and customization options are incredible. **What do you dislike about monday service?** The lack of adaptability for Tickets. We have dealers that reach out and add people to the emails but it doesn't register that. The status changes are also un reliable when it comes to responses. We had to do a workaround if a ticket is reopened and with the clients we work with they tend to search for the last email and then respond so we need that to function properly. I would also love a Call Service and/or chat we could offer to our clients. **What problems is monday service solving and how is that benefiting you?** We needed a new help desk and because we use Monday Work management and CRM it seemed to be a good option. ### 42. Configurable Yet Frustratingly Slow and Not List-Based **Rating:** 0.0/5.0 stars **Reviewed by:** Darren M. **Reviewed Date:** November 25, 2025 **What do you like best about monday service?** I appreciate how configurable Monday Service is. It allows me to create sheets and set them up exactly how I want, offering a level of personalization that is quite valuable. This flexibility means I can use the service in whatever way suits my needs best, tailoring it to fit specific requirements and workflows. **What do you dislike about monday service?** I find Monday Service to be incredibly slow, which makes it very frustrating to use. It's browser-intensive, and this contributes to its sluggish performance. Furthermore, I miss the list-based system from Jira because Monday Service is modal-based, which means I can't just directly access a ticket; instead, I have to go through pop-ups and load a URL, causing unnecessary delays. Also, the flexibility for users to set their own parameters often leads to challenges in reaching consensus on what is actually needed, making it less useful. **What problems is monday service solving and how is that benefiting you?** I use Monday Service as a CRM system due to its configurability, allowing us to use it how we want. However, its slow performance and modal-based design limit its utility for us. ### 43. Versatile Tool with User Adaptability and Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Tarrika R. **Reviewed Date:** November 25, 2025 **What do you like best about monday service?** I truly appreciate the user adaptability that monday service offers. It caters to a wide range of users, enabling them to complete their workloads efficiently. The platform significantly speeds up timelines, which helps meet key performance indicators (KPIs). The ability to use automations in creating efficiencies is another aspect I value highly, as it streamlines our booking processes and ensures data integrity. Additionally, monday service allows us to process large amounts of data, making it indispensable for creating financial dashboards and managing ticketing systems. The initial setup was quite easy, especially with the support of an account manager, which made transitioning smooth once our data was well-organized. Overall, monday service is a versatile tool that stands out for its adaptability and performance-enhancing features. **What do you dislike about monday service?** Sometimes automations fail, and there are no workarounds available, which can be frustrating. Additionally, having to pay for certain apps to access specific features is a drawback. It would be beneficial if more apps, like location converters and backups, were available without additional charges. **What problems is monday service solving and how is that benefiting you?** Monday Service streamlines booking, ensures data integrity, handles large data, and creates efficiencies with automations, speeding up timelines and helping meet KPIs. ### 44. Comprehensive and Efficient Management Ecosystem **Rating:** 5.0/5.0 stars **Reviewed by:** Juan José Z. | Head of sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2025 **What do you like best about monday service?** I like the visibility that Monday Service offers regarding the tickets I raise on the portal, as it allows me to see the history of requests made to my internal support or marketing team. Additionally, I find the initial setup of Monday Service extremely simple and logical, which I value greatly, especially considering my role as an Account Executive who sells these products and conducts demonstrations. Furthermore, I appreciate the fact that it addresses specific needs while being part of an integrated ecosystem of Monday.com, which allows for continuous growth with the rest of the company's workflows. **What do you dislike about monday service?** I believe that the communication channels could be improved. Currently, we are using forms, but I would like them to be integrated with other means of communication such as email or WhatsApp. **What problems is monday service solving and how is that benefiting you?** I use Monday service to manage internal tickets, which improves my workflow. It provides me with visibility over requests and collaborates with the Monday ecosystem for continuous growth. ### 45. Easy-to-Use, Familiar Messaging-Style CRM for Keeping Teams Informed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2026 **What do you like best about monday service?** Easy to use, simple interface,simialr to messagingapps alike to keep team mebers informed - familiar to al using **What do you dislike about monday service?** Nothing at this stage as a CRM / employee - **What problems is monday service solving and how is that benefiting you?** communications across multiple departments. Reminders/ to dos /tasks ### 46. Powerful Automations, But Complex to Implement **Rating:** 5.0/5.0 stars **Reviewed by:** luiz f. **Reviewed Date:** November 21, 2025 **What do you like best about monday service?** I like the Monday service because it optimizes my tasks and offers a more practical dashboard, which greatly facilitates my work routine. The automations available on the platform are another highlight, as they make tasks more practical and considerably improve processes, increasing efficiency. Additionally, the initial setup was very easy to perform, which positively contributed to the adoption of the service. For these reasons, I would recommend the Monday service with a score of 10 to friends and colleagues. **What do you dislike about monday service?** Maybe Monday could be better at doing automations, they are difficult to apply. Some ideas that the department has are difficult to put into practice within Monday. We know it's possible, but it's complex to do without help. **What problems is monday service solving and how is that benefiting you?** I use the Monday service to optimize my tasks at work, offering a more practical dashboard and automations that make tasks more practical and considerably improve processes. ### 47. Effortless Process Management with Occasional Slowdowns **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina R. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I really appreciate how easy it is to adapt Monday Service to each process, person, company, or preference, which I find to be great. The flexibility allows me to tailor the platform to suit specific needs, enhancing its utility. I also find it valuable that different pieces of information can be consolidated on one board and linked, which greatly accelerates the process and enhances my efficiency. The platform's ability to assign tasks, set dates, and due dates helps ensure that everything is addressed on time and by the right person, which is incredibly beneficial for property management. The setup process for Monday Service is also straightforward and easy, making it accessible and user-friendly for new users. **What do you dislike about monday service?** I think just, sometimes it can be really slow on loading information. It's not a big deal, but sometimes it can slow the work and, but that's it. **What problems is monday service solving and how is that benefiting you?** I use Monday Service for process management, ensuring tasks are addressed on time with the right person. It helps assign tasks with due dates, adapting easily to processes and preferences, and linking information on one board speeds up processes. ### 48. Organized Workflow with Some Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Elvia S. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I appreciate Monday Service for its organizational capabilities, which help me keep track of requests and manage tickets effectively, all within a single platform. This consolidation helps me avoid the hassle of searching for information across various sources. I love the flexibility it offers in customizing boards and setting up automations, which are crucial in keeping everything running smoothly. Overall, Monday Service simplifies my workflow, allowing me to stay organized and focused on tasks that need my immediate attention. Additionally, I like how everything is centralized in one place, providing an easy, at-a-glance overview of pending tasks, which significantly cuts down on the chaos, making it easier to manage my workload. **What do you dislike about monday service?** I find Monday service not very user-friendly. The setup process can be confusing, especially when setting up boards and automations, as they are not very intuitive. A lack of clear labeling and step-by-step guides requires me to hunt through help documentation, which could be better streamlined. As someone who was new to using this service, I found learning how to use it somewhat challenging. **What problems is monday service solving and how is that benefiting you?** I use monday service to organize tasks, track requests, and manage tickets, all in one spot. It simplifies management, reduces chaos, and keeps me on top of what needs attention with customizable boards and automations. ### 49. Streamlined Ticketing, Needs Email Updates Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor L. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I really love how organized everything is with monday service. The ability to send and receive emails directly through the service board is a standout feature for me. It streamlines communication and keeps everything in one place, which is a huge improvement over our previous system of using Outlook where emails would often get tangled and confused. Having each ticket as a single line item tied to specific emails ensures that nothing gets missed or confused with other tickets. Additionally, the initial setup process of monday service was easy, and even though it took a bit longer to format it with statuses exactly as we wanted, it wasn’t too challenging once we got it figured out. The integration with Outlook for email is beneficial, and my overall experience has been so positive that I would rate my likelihood to recommend monday service to a friend or colleague as a ten out of ten. **What do you dislike about monday service?** I am looking for improvement when forwarding a ticket from Outlook to the board. It does not allow that line item to receive automatic status updates about a new email response on that ticket. This can sometimes cause issues as updates are not immediately synced, leading to possible miscommunication or delays. **What problems is monday service solving and how is that benefiting you?** I use monday service to streamline vendor queries, ensuring no information is lost or confused, which often happened with Outlook. It keeps everything organized by linking emails to specific tickets, enhancing communication clarity and efficiency. ### 50. Flexible and Organized for Project Management **Rating:** 4.0/5.0 stars **Reviewed by:** Harrisen S. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I find monday service very easy to manipulate and adapt to our specific needs, which is unlike a lot of other software. This flexibility is particularly helpful when we need the software to perform specific tasks related to our work, such as tracking projects for different lenders. The ease with which I can make it align with our workflow is something I really appreciate. Its ability to adapt to what we need not only simplifies our processes but significantly enhances our efficiency in managing construction project inspections. **What do you dislike about monday service?** I find monday service to have occasional glitches, which can be frustrating. As it is an internet-based service, its performance heavily relies on connectivity, leading to issues especially when in the field. Uploading information often gets stuck if the internet connection is poor, which is problematic during on-site work. **What problems is monday service solving and how is that benefiting you?** I use monday service to organize construction project inspections, ensuring tasks are completed on time. It's easy to manipulate and adapts to our needs seamlessly. - [View monday service pricing details and edition comparison](https://www.g2.com/products/monday-service/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+08%3A49%3A06+-0500&secure%5Bsession_id%5D=0ce3e62c-66f9-4e90-8e71-4e84ce60c62d&secure%5Btoken%5D=6bd3118668df43747c0d1dcac1f730a7cd8b786aa7d46e105be05f831e2c9646&format=llm_user) ## monday service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - [Darwinbox](https://www.g2.com/products/darwinbox/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sortly](https://www.g2.com/products/sortly/reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## monday service Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top monday service Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,293 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews)