
I like that it is widely used across the convention center industry, which allows us to collaborate with other venues that do similar functions with it on data points & functionality. The software also makes it very easy to copy & paste data for repeat event, which is a huge time saver with so many annual events. The Booking calendar makes checking availability easy. Review collected by and hosted on G2.com.
Honestly the #1 thing is probably lack of training & communication about functionality. improvements. I know the software can do more than we do with it for reporting & tracking data, but still using very labor intensive processes to pull reports & track things that involve work in excel after exporting. I also appreciate the ability to customize things, but there seems to lack 1 normal process/ functionality for doing daily venue bookings things like contracts, prospecting & detailing events. Review collected by and hosted on G2.com.
Thanks so much for laying this out. It’s super helpful to hear where the software is hitting the mark for you and where there's opportunity for enhancements. We're glad the copy/paste tools and booking calendar are saving you time, especially with those repeat annual events. That’s exactly the kind of day-to-day relief we want you to feel.
On the flip side, we hear you on training, reporting, and the extra Excel work. The next time you run into a situation you don't feel like is best practice, could you record the workflow and submit it using the Product Feedback tool in your help center? We'd love to dig in to figure out which reports or processes we can simplify together so you’re not doing extra heavy lifting outside the system.
Appreciate you being open with this feedback. This is exactly how we keep making things better for you and your team.