18 Molecule Reviews
The ease of use is excellent. The views are customizable in a simple process and data retrieval isn't bogged down. The support team is accessible and invested in helping users get the most from the system. I appreciate the timely responses. Implementation was straight forward and well supported. As a frequent user, I appreciate being able to use Molecule with ease. Integration was also well supported. Review collected by and hosted on G2.com.
The lack of breadth of subject matter expert experience from the support team / developers is evident. While traders needs are readily visible and addressed, the middle and back office needs are resolved in a clunky manner. It would be great to see the team rounded out to include those groups. Review collected by and hosted on G2.com.
The user interface is intuitive and the customer support is excellent. The system is very accomodating of our needs. Review collected by and hosted on G2.com.
Molecule is the first ETRM I have experience with, and so far I have no complaints. Review collected by and hosted on G2.com.
I like that I can query transaction data into Excel via PowerQuery which assists my monthly financial reporting responsibilities. Review collected by and hosted on G2.com.
Sometimes my emails are not replied to despite Moelcule touting customer service. Review collected by and hosted on G2.com.
Helpful staff, good product. I like the gui and the API capabilities in python Review collected by and hosted on G2.com.
Unexpected bugs. Many features dont work as intended or introduce bugs (like fees, expiry date, etc)
For basic features it works pretty well though. Review collected by and hosted on G2.com.
1. Responsiveness to inquiries or operating issues
2. Ease of use & the ability to save various data queries/formats
3. Flexibility in Problem Solving Review collected by and hosted on G2.com.
No major issues of note.
Smaller items: 1) company-wide (ours) access to select (individual) queries and saved items can create issues. Review collected by and hosted on G2.com.
Deal entry - if you already have the product code, it is relatively easy to enter it. it only takes a few clicks.
The interface - overall the interface is very intuative and userfriendly
Support - they are very quick to reply and address any issues Review collected by and hosted on G2.com.
Sometimes it miscalculates the mwh on a trade and it can be misleading. For example, when entering a peak product in PJM its 5x16 ... the software was calculating it at 7x16 and therefore the total mwh was wrong.
Wish there were more filtering options ... for example, by hub ? like PJM west or PJM AD
Wish it was easier to do bulk uploads, for example: sometimes I would get an error just because the word wasnt capitalized Review collected by and hosted on G2.com.
Molecule is very attentive to our needs and making the appropriate changes when requested. They are able to customize their system to our company's needs. Review collected by and hosted on G2.com.
Early on, there were speed issues that posed problems, but these were corrected over time. This was our most pressing need, but it was addressed and remedied. Review collected by and hosted on G2.com.
Ease of using, view and search functions. Outstanding customer service. Review collected by and hosted on G2.com.
When manuall entering a deal, The lag of seaching for the deal type to get started. Review collected by and hosted on G2.com.
Knowledgeable stuff of their own product as well as our firms needs Review collected by and hosted on G2.com.
Typical with any cloud solution, you don't get priority speeds as if it were hosted on a private server. Review collected by and hosted on G2.com.
